Trusted Agent profile · Hinckley
★★★★★
178 reviews across 1 platform
Meridian House, Wheatfield Way, Hinckley, LE10 1YG
Yopa's office in Hinckley, at Meridian House, is rated 4.2 out of 5 across 178 reviews on 1 platform.
Every review we hold for the Hinckley office, from every platform, shown as written. First names only.
5/5
TrustpilotMatthew Drewery and Yopa, First class experience
Matthew Drewery and his team at the Lincoln branch of YOPA have been invaluable in the advice and service they have provided in our recent move.
We're delighted to hear our Lincoln team provided invaluable advice and service during your recent move. It's wonderful that our recommendations kept you informed every step of the process. We'll certainly pass on your feedback to Matt and the team - Becca 🏡
1/5
TrustpilotCertainly not recommended
Certainly not recommended. We purchased their service and set up an account. Then we startred waiting for their agent to respond to our questions and start our listing. This never happened. After 6 weeks, several emails and phone calls, we cancelled the service. The name of the agent is Marcus Goode. Other than this, their process is not clearly defined in their website and what you face after signing up is much different than how it's advertised in the website.
Thank you for your review, Onur. We're sorry to hear that you've experienced service and communication issues whilst trying to sell your property with us. We'd love a chance to look into what happened, so that we can do so, I will message you via Trustpilot to gain the information we need - Becca 🏡
5/5
TrustpilotHouse sale with Yopa
We would highly recommend Matt Drewery at Yopa! Matt was great at communicating throughout, took excellent pictures of our house and great negotiating to get us the price we wanted! Couldn’t have asked for more.
5/5
TrustpilotHighly recommend John in the Glasgow…
Highly recommend John in the Glasgow area, nothing is trouble or hassle for him, he's available 24/7 and always goes above and beyond
Thanks for your awesome review, Michael. We're so glad to hear that your experience has been hassle free. We'll certainly share your feedback with John - Becca 🏡
5/5
TrustpilotBought my first house was such a smooth…
Bought my first house was such a smooth transaction from start to finish David was excellent very happy with the out come
Thanks for your awesome feedback, Stephen. We're so glad to hear your first home purchase was a smooth and happy experience! We'll certainly pass on your comments to David - Becca 🏡
1/5
TrustpilotStay Away from Yopa
Stay Away from Yopa. I am a current customer and had a terrible experience. The agent, Tomas Ross, failed to handle important documents properly, which caused me to lose a buyer just days before moving. He has also disappeared with my house keys. Yopa has done nothing to resolve the situation and it has been impossible to get in contact with him. I have now been without an agent for two and a half months, having to do viewings myself. I got a message from a potential buyer saying Yopa had been ignoring him for over a week while he was trying to get the home report. The service and communication I have received has been completely unacceptable. I expected a professional service, but my experience has been incredibly frustrating and has potentially cost me a significant amount of money. Do yourself a favor and stay away from Yopa.
4/5
TrustpilotSecond time, hmmmm....
This is my second time using Yopa, which says great things about my experience first time a few years ago. This time things weren't *quite* as smooth, to the extent that I'd probably think twice about going with Yopa for a third time. Why four stars not three (or two) then? Because Divya, who is responsible for progressing sales once they've been agreed, is a stand-out star. This is the lady you want on your side when things are moving slowly, solicitors are dragging their feet, or your buyer needs a gee-up. Chase, chase, chase! And lots of good information reported back. She made the difference :-)
1/5
TrustpilotRepeated communication failures and poor management of my property listing
My experience of selling through Yopa was extremely disappointing. During the initial period of marketing, requests to reduce the asking price were not answered or implemented promptly. I contacted the agents responsible for my listing several times, but received no response. Yopa later acknowledged shortcomings in communication and the handling of requests, including a viewing enquiry and delays relating to the marketing price. Unfortunately, the communication problems continued after another agent took over. Following viewings in early August 2026, I repeatedly requested feedback by WhatsApp and text but received no substantive response or acknowledgement. I then asked for the property to be withdrawn and for my keys to be returned, but again received no response from the agent and had to raise another formal complaint. Yopa’s complaints team subsequently confirmed that it would investigate the reported poor communication, withdraw the listing and contact the agent about returning the keys. In my opinion, sellers should not have to chase repeatedly for basic updates, price changes, viewing feedback or the return of their keys. Although the complaints team did eventually engage with the issues, this did not make up for the persistent lack of service during the marketing of my property. Based on my experience, I would not recommend Yopa to anyone who expects proactive communication, responsive account management and timely follow-up after viewings.
1/5
TrustpilotThe agents service and support was appaling
The agents service and support was appalling and the only recommendation we got was to reduce the price!!, Gladly we never did as we sold the property for more than the price they thought and tried to persuade us it was worth. We never received a for sale board despite asking and being promised this several times and the agent was mostly uncontactable or "on holiday". In the small print they tie you to their own recommended "legal conveyancers" which are not only extortionately priced but were also useless from a service standard, the buyers even terminated them and used someone else but when you realise and want to use someone else they have a penalty clause to ensure you still have to pay them the commission they were obviously getting paid for the " referral" We paid excessively for a very very poor service, we complained but it took an age to get a respsonse of you signed paperwork and we don't find any fault in your service so please pay the additional £420 Would never entertain selling via Yopa again and would never consider engaging in buying a property they advertise in the future. Complaint submitted to the ombudsman as a result of such a poor experience. Bought and sold many properties and these are the worst agents i have ever come across in my area
1/5
TrustpilotOne star is being generous
One star is being generous. Yopa do not fully explain their fees and on the basis which they can charge and you will find yourself liable for the full fee on the Pay Later and Pay Now options even if you exercise your statutory right to cancel. I believe they actively take steps to avoid full disclosure. I would never use them again and would advise anyone looking for an agents to stick with a high street agents and don't be swayed with cheaper fees because it could cost you in the long run. You get what you pay for as they say.
1/5
TrustpilotI would not recommend this company
I would not recommend this company to anyone. Only once we signed the contract did we see standards slip. We started doing our own viewings as we felt more comfortable doing so. We accepted an offer in April to which we sent a message to the Yopa estate agent for advise, never got a reply still to this day. Had emails from solicitors, other estate agents within the chain expressing frustration due to Yopa not getting in touch with anyone. Yopa then lied about trying to contact our solicitors saying they were the problem as no one was answering the phone to which we had proof from our solicitors from call logs regarding our sale and purchase that showed not 1 phone call was ever made to the solicitors. Yopa was then confronted by this information that proved they had lied and my message confronting them got completely ignored. We followed their complaints procedure, they completely ignored our complaint and said there was no problem. We sent more evidence of the emails from solicitors and other estate agents saying there was zero communication from Yopa to which the complaint department completely ignored and said there was no problem once again. If you live in the Manchester area don’t use them. I’m sure they have a great team in other areas but after using them and telling others of our experience and steering people well away, we have also been told some bad experiences from other people. Even when giving the keys to our buyers on moving day, they had expressed their frustration with Yopa saying that they never felt like they were receiving proper communication and that they were happy it was over with… as were we !!
1/5
TrustpilotAvoid at all costs!
In the first instance, they over value your property, so you go with them as agents. Once the contract is signed, Then 2 weeks in they tell you the property is over priced and they are selling 3 bedroom properties for the same price as your 2 bedroom. Also, I signed up for the enhanced service, so the agent shows potential buyers around. Out of 6 potential buyers, I was asked to show round 3, 1 didnt turn up and I had to call the agent for feedback. My sale should have been the easiest, I was selling to a 1st time buyer, and I wasnt buying anything. So no chain. I went with YOPA'S conveyancing team, thinking keep it in house and it will be quicker. How wrong was I? The Eway app is awful, you upload things as requested and they say they haven't received them, I ended up, uploading my ID 4 times. Also they sent several emails with confidential information to the wrong email address. This was picked up by us, no apology. Also you ring them the phone goes straight to voicemail, you leave a message an nobody calls you back. 6 voicemail left, 10 emails sent, no replies. The agent for Yopa Tami, after they sold the property, I never had any input from her for over 8 weeks, to which I was told, shes been working in the background! Well not with me she wasnt! They talk the talk, then once your signed up, the service, and communication is appalling! So I dont recommend them, 😐 Also I made a complaint about them prior to completion, and of course they lied. Then when I replied, they stated I had used my quota for complaining and had to go to the ombudsman! Avoid at all costs!
1/5
TrustpilotI’m extremely disappointed with the way…
I’m extremely disappointed with the way I was treated by Lukmaan Raja at Yopa in Bolton. I spoke to him yesterday regarding a property I had made an offer on. It had been over three weeks without a response from the seller, despite me providing proof of funds and a screenshot showing my deposit. I was already disappointed that my time and effort had seemingly been disregarded. During the conversation, I explained that I had previously been told I needed to offer a certain amount, yet the property price had since been reduced. I questioned why I was still being told to offer the original asking price when the seller had reduced the price. Instead of addressing my question professionally, Lukmaan became angry and denied saying what I was referring to. His tone was extremely rude and disrespectful, despite the fact that I remained polite throughout the conversation. He then told me, in effect, that if I wanted the house I should offer the asking price, and proceeded to put the phone down on me. I was genuinely shocked by the way I was spoken to. Regardless of whether an offer is accepted or rejected, I expect to be treated with basic courtesy and professionalism. The property has reportedly been on the market for over a year and has already been put back on the market twice. Given that I had made an offer, provided proof of funds and was willing to proceed, I feel that the lack of communication and the way this situation was handled resulted in a significant waste of my time. I am very disappointed with my experience and would expect much better communication and customer service from an estate agent.
5/5
TrustpilotVery good experience
Very good experience - communication was great - Ali took the time to properly understand the good features of my property and explained how these would be valued by the buyers. Costs and next steps were clearly explained, I was happy with the valuation. Would use again - thank you
Thank you for your positive review, Chris! We're delighted to hear you had such a positive experience with Ali. It's great to know that the communication was clear, the valuation process was well explained, and that Ali took the time to understand your property's key features. Nika 🏡
1/5
TrustpilotThey’re not bothered.
They’re not bothered. Tried to arrange a valuation. Their website says book here online! It’s quick and easy! One of our agents will come and value! So book it in on their online system. Then get a phone call while I’m at work which I obviously can’t answer. Then the next day another call, again whilst at work. Couldn’t answer and so they immediately cancelled the appointment.
Thanks for your review, Robert. We're sorry to hear that you've experienced issues getting your valuation booked in. We'd love a chance to rectify this and get you re-booked if you are still interested, so that we can do so I will message you via Trustpilot to gain the information we need - Becca 🏡
5/5
TrustpilotProcess is Easy + Friendly
Process is Easy, Simple and to the point. Super friendly and lots of good advice throughout. The online portal is great to see how your house is doing as well.
5/5
TrustpilotGreat communication throughout the purchase of my new home!
Great communication throughout the purchase of my new home. Gary at Yopa Wakefield was great at keeping in touch and being available for viewings. I would recommend Yopa.
5/5
TrustpilotGreat experience in getting my property…
Great experience in getting my property on the market. Michael has made the experience seamless with regular updates on progress, such a lovely personable guy and I can’t recommend him highly enough. The photographs look exceptional on the website and I’ll look forward to my next chapter.
Thank you for your lovely feedback, Joanne! We are pleased to hear the local agent made the selling experience seamless and the communication was great. I will certainly pass your kind words on - Lowri 🏡
5/5
TrustpilotAli was the best we could have asked…
Ali was the best we could have asked for. She was so friendly and took great care when explaining how everything works. I would recommend her to everyone!
5/5
TrustpilotIt was good experie
It was good experience with this company the guy who was my sales team got it's right from the start to the Finnish and very friendly Keep me informed about everything 👌 I definitely yous them again 10/10 from me 👍
Thank you for your wonderful review, Gary! We're so pleased to hear that our sales team provided such a friendly and informative experience from start to finish. We'll certainly pass on your praise to all involved - Becca 🏡
5/5
TrustpilotOutstanding
From start to finish my experience was fantastic. I had a wonderful estate agent. David provided an outstanding professional service, highly professional, prompt and consistent communication, friendly and had my interests at the forefront of everything he did. Would highly recommend.
Thank you for your lovely review, Dee! We are happy to hear David provided an outstanding professional service. We will certainly pass your kind words on - Lowri 🏡
5/5
TrustpilotYopa Cambridge - Dan Burbridge
Dan was the agent marketing the house we have recently completed on. Dan was friendly and approachable and generous with his time at our viewings at the property. Dan was easily contactable throughout the process, he responded promptly to any queries we had and did what he could to help.
5/5
TrustpilotDave cook (Solihull)
I currently have a house purchase going through with yopa. I had an estate agent called Dave cook and I couldn’t recommend highly enough if you’re looking to sell or buy. He showed me round, was very honest with anything I asked and since I have made the offer could not do more to help me. He has definitely gone above and beyond. Thanks Dave 👍
5/5
TrustpilotLisa Orton was very professional and…
Leesa Orton was very professional and filled us with great confidence that she would sell our house for us taking many beautiful photos. she also had our key and showed around potential buyers, she certainly went above and beyond her job coming any time of day until we sold our place .
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yopa's Hinckley office has 178 reviews across 1 platform: 178 on Trustpilot.
Yopa Hinckley is rated 4.2 out of 5 across all 178 reviews.
Yopa Hinckley, Meridian House, Wheatfield Way, Hinckley, LE10 1YG.
