Trusted Agent profile · Hinckley
★★★★★
141 reviews across 2 platforms
20 Station Road, Hinckley, LE10 1AW
Wards Residential's office in Hinckley, at 20 Station Road, is rated 4.3 out of 5 across 141 reviews on two platforms, including 140 Google reviews rated 4.3.
Every review we hold for the Hinckley office, from every platform, shown as written. First names only.
5/5
GoogleFrom start to finish Wards have been so supportive. And they continue to as they manage a rental property I purchased from them. They have been supportive practically and emotionally as I dip my toe into the rental market.
Thank you for your kind words and for taking the time to review, Julie. All the best from the Team at Wards
5/5
GoogleWe were extremely satisfied with the service we received from Wards. We appreciated the fact that agents accompanied all the viewings and, in our case, dealt with some unusually complicated circumstances. Communication with all parties was very good.
Thanks for the kind words, Kay. All the best in the future from everyone here at Wards.
5/5
GoogleVery efficient and professional service, we were kept informed at all stages of this new commercial letting and are completely satisfied by the successful result.
Dear Mark Thank you for taking the time to leave a review, your kind words are much appreciated. Thank you once again for your instructions in relation to the property and we are pleased you are satisfied with the result. Kind regards Wards
5/5
GoogleExcellent Company, with friendly personal who were always available for help. and support. I was very impressed with the way they sold my business premises.
Dear John Thank you for taking the time to leave a review and for your kind words, they are much appreciated. Thank you once again for your instructions, it was a pleasure to deal with the sale. We wish you all the best for the future. Kind regards Wards
5/5
GoogleLucy Fawcett dealt with the sale of my mother's flat she was amazing. She was amiable, efficient and dealt with enquiries and any issues immediately.
Dear Alison Thank you for taking the time to leave a review, your kind words are much appreciated. Thank you once again for your instructions and we hope that your mother is settling in well in her new home. Kind regards Wards
5/5
GoogleExcellent service and communication throughout the sale of all three of my properties. Lucy always responded immediately and sorted issues with solicitors and buyers swiftly.
Dear Ian Thank you for taking the time to leave a review, your kind words are much appreciated. Thank you once again for your instructions in relation to the three properties, it was a pleasure to deal with each sale. We hope you are settling in well to your new home! Kind regards Wards
1/5
GoogleVery rude and unprofessional.I'm just wondering who wrote 5 star reviews.Avoid if you can.
Dear Sir / Madam Thank you for taking the time to leave a review. Unfortunately, we have no record of your details in relation to any of our properties or accounts. However, if this is in fact a genuine review, please do not hesitate to contact us directly on info@wardsonline.co.uk or 01455 251771 opt 3 to discuss any concerns you may have. Kind regards Wards
5/5
GoogleExcellent service from Anna and Harry, with prompt and detailed communication.
Dear Gavin Thank you so much for your review and positive feedback, it is much appreciated. Kind regards Wards
1/5
GoogleVery dissapointed with the service. They are very expensive, and the customer service is poor. You will need to chase them and chase them for any updates or payments.
UPDATE 2: Dear Monika. I note you are still yet to remove your Google review in respect of our business after 2 years. As we have never dealt with you and your review is clearly meant for a totally separate business (Wards in Sittingbourne, Kent) we implore you to remove your review. Negative reviews have a severely detrimental impact on our business and I am extremely disappointed you have not deleted your review despite my below request. UPDATE: Dear Monika. We can see you have also left a more recent review for Wards Estate Agents in Sittingbourne, Kent which are an unrelated company to us (Ward Surveyors in Hinckley, Leicestershire). As we have no relation of your details to any of our properties or accounts, we would kindly ask that you remove the review you have posted for us as your review has clearly has been posted in error and we anticipate was actually intended for Wards Estate Agents in Sittingbourne. Please let us know any queries. Kind regards, Ward Surveyors Dear Monika Thank you for taking the time to leave a review. Unfortunately, we have no relation of your details to any of our properties or accounts. However, please do not hesitate to contact us directly on info@wardsonline.co.uk or 01455 251771 opt 3 to discuss any concerns you may have. I would mention that we are disappointed that you indicate we are expensive, as our fees for the variety of services we offer are amongst the most competitive in our area. Our customer service is also highly regarded, which is evidenced in the majority of our other reviews. We are also prompt when arranging payment to both Landlords and Contractors and I am not aware of any instances currently where we have received a complaint regarding a delay to payments. Should you have any further queries or concerns please do not hesitate to get in touch. Kind regards Wards
5/5
GoogleCan't rate highly enough. Went the extra mile to help me move into bigger business premises and kept me up to date and talked me through everything every step of the way
Thank you for your kind words and for taking the time to review, Jodie. We hope you are settling in well at your new business premises! All the best from the Team at Wards
5/5
GoogleThe best letting agents in the country.
Dear Mark Thank you so much for your review and positive feedback, it is much appreciated. We look forward to continuing our working relationship and will aim to maintain our high standard of service. Kind regards Wards
5/5
GoogleHarry recently acted for us on a commercial let. He and is team were always prompt, efficient and helpful in securing an excellent tenant for the property. Thank you Wards
Thank you for your kind words and for taking the time to review. We look forward to working with you again the future. All the best from the Team at Wards
5/5
GoogleI have used Wards for 3 house sales as well as for managing a rental property. I’ve always found them to be fair, professional and give me great customer service.
Thank you for taking the time to review, William. We look forward to working with you in the future. All the best from the Team at Wards
5/5
GoogleGreat estate agents. Professional and quick service. John dealt with my house sale and was excellent. Cannot fault them at all
Thank you for your kind words, Chris. All the best for the future from everyone here at Wards.
1/5
GoogleWorst communicator I have come across Sent several emails and followed up with phone calls Do not seem to be able to write or speak a reply
Hello James Thank you for taking the time to leave a review. We are sorry to hear that you have been disappointed with our customer service. Please email me at hward@wardsonline.co.uk to discuss this further should you wish. All the best from the Team at Wards
5/5
GoogleI have used Wards since 1999 for my commercial premises and can highly recommend them for their professional and efficient service. Malcolm Clarke
Dear Malcolm Thank you for leaving a review and for your kind words. We look forward to working with you in the future and aim to maintain our high standards of service. All the best from the Team at Wards
5/5
GoogleThis was my first experience letting a property, the two ladies at Wards in the lettings team were really helpful and made the whole process stress free.
Thank you for your kind words and taking the time to review. All the best from the Team at Wards
5/5
GoogleFriendly and efficient service from a local company. They have great knowledge of the local area and will always do their best to help you!
Thank you for your kind words and for taking the time to review, Sam. All the best in the future from the Team at Wards
5/5
GoogleThey manage the house I currently live in. They've been really easy to work with and I don't have any reason to complain.
Thank you for your kind words and taking the time to review. All the best from the Team at Wards
5/5
GoogleWards get 5 stars for brilliant service
Dear Tony Thank you for taking the time to leave a review, your kind words are much appreciated. Kind regards Wards
5/5
GoogleExcellent estate agents, would recommend. From valuation to completion the staff at Wards kept me well informed every step of the way.
Thank you for your kind words and taking the time to review. All the best on settling into your new home from the Team at Wards
1/5
GoogleUnprofessional company who don't know the meaning of service! Always happy to take your hard earned money tho!
Hi Mark. Unfortunately we have no relation of your details to any of our properties or accounts. If you would like to discuss any specific services you're personally disappointed with then please feel free to contact us. Regards Wards Residential
1/5
GoogleVery rude trying to blame there time keeping skills on other people. Would not use these again.
We are sorry to hear you were disappointed with our customer service. Unfortunately, we did not receive a call to confirm your appointment on the morning of the viewing as we asked, therefore, we assumed you could not attend. We ask all viewers to confirm on the morning of appointment as part of a company policy, as we have experienced a number of issues with no show appointments in the past. We hope you managed to satisfy your accommodation requirement, and would be pleased to try and help you further in the future. All the best from the Team at Wards.
5/5
GooglePoor hairline but great service
Thank you for taking the time to review, Elliott. All the best from the Team at Wards
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Wards Residential's Hinckley office has 141 reviews across two platforms: 140 on Google, 1 on Yell.
Wards Residential Hinckley is rated 4.3 out of 5 across all 141 reviews, and 4.3 out of 5 on Google from 140 reviews.
Wards Residential Hinckley, 20 Station Road, Hinckley, LE10 1AW.
