Wards Residential Hinckley reviews

★★★★★ 5/5

Google

Would have to say they are brilliant at what they do and have always made time in terms of viewing and getting back to me in regards to commercial sales. Harry and the team ive dealt with have always been succinct and courteous in their dealings with providing information and or viewings. Used for one of our commercial property rental appraisal and viewed few to buy with them also never dealt with residential or lettings, but if they are anything like the commercial team then need i say more. Thanks

G · 16 March 2026

★★★★★ 5/5

Google

Kelly has been managing our residential properties for several years now. Her service is exceptional. She always does her best to help and advise in every situation. The gas safe renewals, property inspections and rent reviews are always on time. We feel very happy and confident in Kellys care and appreciate that she goes above and beyond at all times. Harry manages a commercial property for us. His experience and advice during the process of arranging a National Company deal was invaluable. Again, he went above and beyond during the year it took for the new tenants to move in, we will always be very grateful to him. Equally, Johnathan has been a huge help regarding reports and advice over the years - what a team! Zoë and Nick

Zoe · 10 August 2024

★★★★★ 5/5

Google

Wards have been fantastic over the years. Their prices are fair and their properties are well managed. The staff are professional and approachable. A special thank you to Lauren and Kelly who have managed my tenancy for the past 3 and a …

Raffaele · 16 October 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Ward Surveyors regarding a complex issue at my housing development. Throughout the entire process, I found all members of their staff to be incredibly pleasant and exceptionally helpful. From the very first interaction, it was clear that the team was dedicated to resolving the issue efficiently and professionally. They listened attentively to my concerns, provided clear and timely updates, and went above and beyond to ensure a satisfactory resolution. Their expertise and commitment to excellent customer service made a potentially stressful situation much more manageable. I am thoroughly impressed with their dedication and highly recommend Ward Surveyors to anyone in need of reliable and professional estate management services. Thank you, Ward Surveyors, for your outstanding support and exceptional service!

Matthew · 10 June 2024

★★★★★ 5/5

Google

Harry is a very helpful person and do an excellent job. He was handling everything very good. Well done Harry!👍 …

Sue · 15 April 2026

★★★★★ 1/5

Google

Dreadful, self possessed, blatantly lied about landlords reasons for no fault eviction of a young family. No empathy. Property back on the rental market. Avoid at all cost! Interesting response to my review. If you know who your client is you know which property I am referring to. The person handling the eviction at your company had a dreadful attitude and did not tell the truth!

Amanda · 15 April 2026

★★★★★ 5/5

Google

Cannot thank Harry and Giorgio enough for their help and advice navigating us through a very complicated sale. They went above and beyond what was necessary with a calm and professional demeanor. Wards did an excellent job, and we were extremely impressed from start to finish. Thanks Harry you are the best!

Karen · 13 May 2025

★★★★★ 5/5

Google

Kelly and Rachael were absolutely fabulous ! They made our rental journey a smoothe and enjoyable process. Highly recommend wards

Kelly · 16 February 2026

★★★★★ 5/5

Google

Kelly has been very efficient, professional and helpful while dealing with our rented property. Any problems have been quickly dealt with and always in a pleasant manner. I think she is a credit to Wards.

Ross · 2 September 2025

★★★★★ 5/5

Google

I have always found Kelly and the staff at Wards to be very helpful. Always friendly and professional, asking if I have any maintenance issues. When I have reported issues in the past these have been resolved in a timely and professional manner. Very happy and grateful for an agent/tenant relationship 😁 …

Shirley · 16 March 2026

★★★★★ 5/5

Google

Wards have been nothing but amazing from start of the letting process. Kelly at the office is SO helpful. Every single contractor that has been to the house when there was a leak mentioned how helpful and great she is, and I have to agree. Things very sorted extremely quickly and Kelly is always willing to help! Couldn’t recommend wards more!

Lisa · 19 March 2024

★★★★★ 5/5

Google

Very pleased with the work carried out by the team on a regular basis. Any questions I had, Jane was super helpful in finding out and getting back to me with an answer very quickly! Site maintenance that falls under their responsibilities are carried out on a regular basis and to a high standard.

Adam · 25 June 2024

★★★★★ 5/5

Google

Harry was all the time responsive to my questions and concerns during the long buying process.After sale, he as well help with advice and getting me all the information necessary post competition. Great service. Thank you for your support Harry CRISTINA

Craciun · 28 December 2024

★★★★★ 5/5

Google

Very professional and positive experience. Unlike any other estate agency I have used. I have used many other companies but I was amazed at the service. Kelly is a very skilled, personable and accessible lettings manager who dealt with the process swiftly and transparently. Thankyou for your support in my move

James · 3 June 2024

★★★★★ 5/5

Google

So much more than an estate agent. Harry and Lucy were with us 100% from the property going on the market to completion. Other estate agents in the area do not come close to the service provided by Wards. Buying and selling a house is stressful at the best of times but Wards will help alleviate that stress. They will even chase solicitors on your behalf. If I could score higher than 10/10 I would

David · 18 June 2022

★★★★★ 5/5

Google

Updated from 1 star to 5 stars as they sent out an engineer today who diagnosed a faulty TV amp and a faulty Satellite amp. TV was fixed today, parts on order for the Satellite Amp. WELL DONE THANK YOU Disappointing service when the BT line, the Satellite feed and the TV feed all failed on the same day, this is related to a flat in a large building Managed by Wards. The response has been poor. Losing one data service is bad enough, but to lose all three? I hope they will stand up to their responsibilities and get this sorted before the weekend. I'm disabled and as the list is not working (and has not worked for over 6 months), demonstrating the lack of commitment to fulfil their duties.

Maureen · 18 June 2021

★★★★★ 1/5

Google

They sent an eviction letter during the pandemic. Then called to say ignore the eviction notice as the landlord had changed his mind. No follow up letter was sent cancelling the notice (illegal?) I called back asking if they would speak to the landlord to see where I stood going forward as this had caused me concern (especially during the height of the pandemic) and was treated as if I had asked the impossible and aghast I had asked such a question! No such call was made, so I found another property. Having spoken to my neighbour, who spoke to the landlord who said I was a good tenant and wanted me to stay and the notice was a mistake. So due to their ineptitude and the disingenuous way they treat their tenants/landlord, I had to move, and the landlord has an empty property which is now back on their books as a long-term rental! I was also called earlier in the year as the landlord wanted to increase my rent, fair enough, this however was also not followed up with a letter (appalling practice). I also had an argument with them regarding a home inspection as they expected me to stay to in all afternoon as they would be visiting ‘sometime’ after 12. There is more! They quibbled about a curtain rail which fell down the first month I was in the property which I replaced with a blind. They withheld my deposit. After I had replaced the rail they still held onto my deposit for a further 13 days and even asked for my bank details on the 8th day even though I had been paying rent to them for 3 years (baffling or incompetent, certainly unacceptable). Still held into my deposit until I asked to speak to the manager (which was refused), the money appeared the next day. Do not rent with or through this agency. They are awful and disingenuous. They don’t care about tenant or landlords. Glad I left and now rent through Webbs in Hinckley who are fabulous.

Basil · 18 June 2021

★★★★★ 5/5

Google

I have dealt with Wards on behalf of my mum for the last 6 years. They are a caring and very helpful team. Always quick to deal with any issues. I would have no issues in recommending Wards. Kelly and her team are wonderful to deal with.

Debra · 19 March 2024

★★★★★ 5/5

Google

Wards were the only thing which kept me remotely sane when I bought a property earlier this year. I'd been deeply disappointed by my experiences with several other Estate Agents and Solicitors etc. - having to constantly chase them, do things they should have been doing and it being very clear how little they were interested, apart from someone being a pay-cheque. I mostly dealt with Jon at Wards. He checked in with me and was easy to get hold of. He knew exactly what was going on, liaised between parties and kept me informed. He didn't head for the hills after the deal was done either. Even after Completion he helped me with a couple of bits. If I ever move again (please God, no), Wards will definitely have my business.

Rachel · 19 June 2018

★★★★★ 5/5

Google

Can't describe how thankful I am.Kelly was very helpful and understanding. She helped regarding new tenancy agreement. She made all process smooth and quick. I'm with wards over five years and the service is very efficient.

Monika · 27 July 2024

★★★★★ 5/5

Google

Our rental was in dyer need of a few major fixes. Kelly was so very helpful and responsive when we had any questions. In the end, she got things done when our family needed help. Thank you for being top notch!

Sabrina · 26 April 2024

★★★★★ 5/5

Google

Our rental was in dyer need of a few major fixes. Kelly was so very helpful and responsive when we had any questions. In the end, she got things done when our family needed help. Thank you for being top notch!

Sabrina · 18 April 2024

★★★★★ 5/5

Google

We would highly recommend Wards - Harry Ward was our contact. The service we received from Harry was first class in every way. Harry was friendly, professional, courteous and efficient with the handling of our factory lease and found us a good tenant. We could not fault Harry with anything. Could not fault in any way. Thank you very much Harry & Wards Commercial from a very happy customer.

Suzanne · 18 June 2021

★★★★★ 5/5

Google

Great experience with Wards Block Management team for an issue in our building. Great communication, lovely staff, and got the job done via knowledgeable and competent contractors. Thankyou.

Mary · 16 March 2026