Trusted Agent profile · Hinckley

Wards Residential Hinckley reviews

4.3

★★★★★ Great

141 reviews across 2 platforms

20 Station Road, Hinckley, LE10 1AW

Wards Residential's office in Hinckley, at 20 Station Road, is rated 4.3 out of 5 across 141 reviews on two platforms, including 140 Google reviews rated 4.3.

4.3 / 5

140

Reviews on Google

This office

5.0 / 5

Reviews on Yell

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Hinckley office, from every platform, shown as written. First names only.

5/5

Google

I have worked with The Wards Commercial Team for many years, they have assisted us in buying commercial property and then managed those properties fro us. Ben, Jonathan and the team have been absolutely brilliant and i would not work with another agent. We are more than happy to rate them with five stars. We as a company look forward to our continued work with this outstanding dedicated team.

Jayne · 18 June 2020

Agent replied · 17 June 2024

Dear Jayne Thank you for leaving a review and for your kind words. We look forward to working with you in the future and aim to maintain our high standards of service. All the best from the Team at Wards

1/5

Google

The most unprofessional company I have ever dealt with. Was sent a letter threatening to take me to court a long with a £200+ fine for a missed payment- which I had actually paid! The paperwork I received had my name spelt four different ways. I was shouted at by a member of staff and didn’t receive an apology until I asked for one. A senior member of staff called mr the following day who told me the site maintenance team will continue to provide a poor service because ‘customers like me don’t deserve work to be carried out well’

EV · 10 June 2024

Agent replied · 17 June 2024

We are extremely disappointed to receive this review as we pride ourselves on our excellent customer service, as evidenced by our other reviews. Multiple points that you have raised within your review are quite frankly dishonest. Two members of our team took the time to explain how the error had occurred, the steps that had been taken to rectify and to apologise for any distress caused to you. Please note the this issue occurred because you chose to ignore multiple correspondence from ourselves. Unfortunately, you were unwilling to accept our apology and were incredibly rude towards a member of our team and as a result you were asked not to contact our office further, in line with our unreasonable behaviour policy.

1/5

Google

A shambles of a company. After being threatened with court and a hefty fine - for an error made by the company the customer service I received was atrocious and incredibly rude. A member of staff explained she could choose to fine us whenever she wanted, as the company did not have set procedures to follow. She then continued to tell explain she would make sure we receive even worse service going forward. Definitely a company to avoid. I can only assume the 5 star reviews are written by employers trying to increase their average rating especially as the majority of them were completed at the same time! Editing my post as I am unable to respond to the reply, which I think confirms how unprofessionalism of the company. Nothing outlined in the review is incorrect.

Benjamin · 10 June 2024

Agent replied · 17 June 2024

Firstly, may we express our shock at this review since we have never had any direct contact with you and can only assume that this is connected to another review of a similar tone within the last 24 hours. Your review is both dishonest and completely inaccurate. Rather than reiterate please see our response below.

5/5

Google

We have received fabulous service from Kelly at Wards. Kelly is friendly approachable and very professional. Kelly made a very stressful situation so much easier. We would highly recommend Wards

Karen · 25 June 2024

Agent replied · 24 August 2024

Dear Karen Thank you for taking the time to leave a review, your kind words are much appreciated. We hope to maintain our high standards of service. Kind regards Wards

5/5

Google

Had such a great experience with Wards! Things are made as painless as possible and Kelly has been the biggest help! Thanks team!

Ellemay · 26 September 2024

Agent replied · 17 June 2024

Thank you for your excellent review! We wish you all the best in your new home.

5/5

Google

Kelly was really helpful proffessional and easy to approach.Great service at Wards and would use again if needed to in the future .

Louise · 20 May 2024

Agent replied · 17 June 2024

Thank you for your excellent review! We look forward to working with you again in the future.

5/5

Google

Absolutely amazing. Shannon went above and beyond to help us find a house when we where in a bit of a pickle, I cannot thank her enough.

Hannah · 18 February 2024

Agent replied · 17 June 2024

Dear Hannah Thank you so much for your positive feedback, it means a lot to us. We wish you all the best moving forward. Kind regards Wards

5/5

Google

We had a great experience with Wards. They were very nice, friendly, supportive and informative throughout the whole process. Lucy was the agent involved in the case and she was keeping us up-to-date the whole way through. We really appreciate all the support we got from her.

Nazneen · 18 June 2022

Agent replied · 17 June 2024

Thank you for your kind words and for taking the time to review, Nazneen. All the best from the Team at Wards

5/5

Google

Very professional, reactive and very easy to deal with, with regards the selling of a commercial property.

Nathalie · 16 February 2026

Agent replied · 16 April 2026

Hi Nathalie Thank you for taking the time to leave a review. It was a pleasure to deal with the sale and we look forward to working with you in the future. All the best Wards

5/5

Google

Kelly saw the process through from start to finish and ensured the transaction went smoothly and everyone was kept informed at all stages. painless ad efficient.

Tom · 27 November 2025

Agent replied · 16 April 2026

Hi Tom, thanks for your great review, it is much appreciated.

5/5

Google

Let through wards for nearly 3yrs, with Kelly managing the property, very communicative, any issues with the property were dealt with quickly. Professional and fair company to work with.

Rebecca · 22 October 2025

Agent replied · 23 October 2025

Hi Rebecca Thanks for taking the time to leave a review and your kind words, it is much … More

1/5

Google

We had a deeply distressing experience with Wards. After raising serious concerns about leaks, damp, and mould, some of which had serious health impacts on our family, including our young, non-verbal daughter with special needs; we were …

Anthony · 16 July 2025

Agent replied · 17 June 2024

Dear Mr Gibbs Wards have been working with you and Environmental Health to resolve property … More

5/5

Google

My mother has rented her house since the early 1980's, she & my late Father worked hard to make improvements to the property after moving in & Mum has kept it immaculate since. As I understand it her Landlord has always appreciated this & …

Warwick · 16 April 2025

Agent replied · 24 June 2025

Hello Warwick Thank you for your positive review and feedback, it means a lot to us. … More

5/5

Google

I recently rented a property from Ward Surveyors and was assisted by Sophie. The entire process was extremely smooth and the customer service was amazing. I was kept up to date throughout and whenever I have contacted Wards with any …

Courteney · 16 May 2025

Agent replied · 12 June 2025

Hi Courteney Thanks so much for your fantastic review, your feedback really does mean a lot … More

5/5

Google

I was buying a house from Wards and Anna was great. She was responding promptly to all enquiries and was always really helpful.

Patryk · 19 January 2024

Agent replied · 17 June 2024

Dear Patryk Thank you so much for your positive review, it means a lot to us. We are delighted the sale was able to complete just before Christmas and we hope you are settling in well into your new home. Kind regards Wards

5/5

Google

I have recently gone through the process of selling my house and I could not have done it without the help of Emilie and Shantelle at Wards. Everything I requested from them was responded to instantly and they tried to do …

Alastair · 16 April 2025

Agent replied · 24 June 2025

Hello Alastair Thanks for taking the time to leave a review. … More

5/5

Google

Excellent service from start to finish. Highly recommend.

Nick · 16 March 2026

Agent replied · 16 April 2026

Hi Nick Thanks for taking the time to leave a review! We wish you all the best in your new unit. Thanks Wards

5/5

Google

Highly recommend wards! Shannon was super friendly, really helpful and very attentive! Cannot recommend enough!

Chantal · 18 April 2024

Agent replied · 17 June 2024

Thank you for your excellent review! We hope you are settling in well in your new home.

5/5

Google

I have been a tenant with Wards since 2021 and have had a great experience, every member of staff is professional, kind and very prompt in all replies. My most recent experience was working with Kelly and Sophie who have both been wonderful. Would definitely recommend Wards as an estate agents.

Jessica · 29 October 2024

Agent replied · 8 December 2024

Thank you for your excellent review! We look forward to continuing to work with you and maintaining our high level of service.

5/5

Google

Fantastic estate agent. The staff were great throughout the purchase of our new home particularly Jon who literally put his plans on hold to arrange viewings and kept us reassured when our conveyancing company held a few things up. I highly recommend this estate agent for a personal and no hard sale approach.

Shaun · 19 June 2017

Agent replied · 17 June 2024

Thank you for your kind words and taking the time to review. All the best from the Team at Wards

5/5

Google

Excellent and professional service. Nothing was ever a problem and all issue delt with curtesy and respect. I would like to mention Kelly and Sophie with all the support they gave me and, also every member of staff I contacted were exemplary. Kevin Applin

Kevin · 27 January 2025

Agent replied · 26 July 2025

Hi Kevin Thanks so much for your positive review and feedback, it really does mean a lot to us. Our team work tirelessly to provide excellent customer service and it is great for this to be recognised with a positive review. Kind regards Wards

5/5

Google

We had an amazing experience with Wards. From the very beginning Lauren was very efficient, professional and informative throughout the whole process. Would highly recommend Wards.

Sandeep · 18 June 2023

Agent replied · 17 June 2024

Dear Sandeep Thank you so much for your positive feedback, it means a lot to us. We wish you all the best moving forward. Kind regards Wards

5/5

Google

Excellent service throughout from Harry and the team and their sensitive and courteous advice and attention was greatly appreciated in the sale of a family property at a difficult time. We would highly recommend Wards.

Karen · 18 June 2022

Agent replied · 17 June 2024

Dear Karen Thank you for taking the time to complete the review and your kind words, they are much appreciated! It was a pleasure to deal with the property sale and thank you once again for your instructions. Kind regards Wards

5/5

Google

Huge thanks to Harry for helping me through my commercial rental process!

Owen · 19 March 2024

Agent replied · 17 June 2024

Thank you so much for your kind words and for taking the time to leave a review, it is much appreciated.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Wards Residential's Google reviews

Questions about Wards Residential Hinckley

How many reviews does Wards Residential Hinckley have?

Wards Residential's Hinckley office has 141 reviews across two platforms: 140 on Google, 1 on Yell.

What is Wards Residential Hinckley's rating?

Wards Residential Hinckley is rated 4.3 out of 5 across all 141 reviews, and 4.3 out of 5 on Google from 140 reviews.

Where is Wards Residential's Hinckley office?

Wards Residential Hinckley, 20 Station Road, Hinckley, LE10 1AW.

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