Every review we hold for the Hinckley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have had these to handle a art ex on our home, from valuation to general calls they have been nothing short of great. Treated me with respect and the key thing for me which seems small but to be is significant, When I called they asked for my name. I wasn't just a house number like I was with Scrivens. I would definitely recommend Castle from my experience. High tech equipment, really friendly agents and team, speedy turn around.
Sally · 15 December 2023
Agent replied · 12 June 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us.
★★★★★ 5/5
GoogleRecently sold our house with Castle Estates. I have never sold a house before so it was the unknown. Heidi was very helpful and made it run very smoothly.
Donna · 13 February 2024
Agent replied · 12 June 2024
Thanks for your 5 star review and kind words Donna!
★★★★★ 5/5
GoogleHad the pleasure of buying a house through castle estates recently, Gavin & Heidi were fantastic throughout. Sometimes we were left without knowing what was going on due to being in a large chain but Heidi was always quick to chase and update us, would happily recommend castles and I know who we will be selling with when we plan to move on. Thank you to all who helped us :)
Izzy · 13 June 2023
★★★★★ 5/5
GoogleSimply the best.
I have had the displeasure of using the services of many Estate Agents, and sadly were very typical of the reputation they have.
How refreshing to accidentally come across the team at Castle-Estates.
They really have been fantastic, going way above what anyone could reasonably ask of them. The full team are personable and was so nice to chat to them. Special mentions to those that I had direct dealings with, Heidi, Gavin, Chris and Hannah.
If you want to get away from the stereotypical agents to a company that cares, has time for you and are experts then please choose Castle Estates, they are super.
Russell · 15 November 2023
Agent replied · 12 June 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us.
★★★★★ 5/5
GoogleFrom our Valuation through to handing over the keys on completion we had excellent service from all the team at Castle Estates.
The initial consultation valuation was both reflective of the market and attained. The guidance given from EPC to recommending a photographer was invaluable too.
Viewings were arranged in line with our wishes and also with covid government restrictions in force at the time. The team were always a phone call away to consult with a query, question or advice.
We found the processes in place a great comfort, checking financial matters with prospective buyers to liaising with our chosen solicitors.
From our experience we would recommend Castle Estates when considering selling a property and should the need arise we would use ourselves again.
JOHN · 13 June 2022
★★★★★ 5/5
GoogleAn amazing estate agent. They provide informed advice and professional guidance and assistance. Heidi and Gavin were fabulous! You felt safe in their hands. Wonderful customer service and support. Thank you
Amanda · 27 April 2025
★★★★★ 5/5
GoogleA pleasure to deal with. Both selling and buying. Every member of the team we dealt with, were all extremely helpful, with a very friendly service. Would highly recommend.
David · 29 October 2025
Agent replied · 12 November 2025
Thanks the kind words David.
★★★★★ 5/5
Googlehelpful and supportive throughout the whole sale. They explained everything clearly and made things very easy for me. Thank you for the great service! 10/10
Phil · 26 November 2025
Agent replied · 26 December 2025
Thanks Phil!
★★★★★ 5/5
GoogleI recently bought my first house through Castle Estate Agents. Heidi and Gavin were very helpful and always kept me informed of progress and provided a fantastic service.
Chloe · 15 November 2023
Agent replied · 12 June 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us.
★★★★★ 5/5
GoogleCastle estates were very helpful when I bought my first flat. Heidi was amazing
Kellie · 25 July 2024
Agent replied · 24 August 2024
Thank you Kellie for you kind review, we hope you enjoy your new home!
★★★★★ 5/5
GoogleVery happy with Castle Estates, from the very beginning they were professional, approachable and active in finding me a buyer for my mothers home.
Gill · 29 October 2025
Agent replied · 12 November 2025
Thank you for your kind words Gill.
★★★★★ 5/5
GoogleWhat a great company to use! Very professional and personal service from everyone involved in our purchase and sale. Can't recommend them enough!
Julia · 5 November 2025
Agent replied · 12 November 2025
Thanks for the positive feedback Julie
★★★★★ 5/5
GoogleI was very pleased with the service provided by Castle Estates. The documentation they prepared on the property to rent was excellent and the follow up service and the management provided by Gavin was professional in every respect. I have rented out property before but other agents were not as good as Castle Estates.
Colin · 14 June 2018
Agent replied · 12 June 2024
Thanks for the glowing review Colin, Thanks again for your custom. Regards, Gavin
★★★★★ 5/5
GoogleCastle Estates provided a very professional sales service, from advice, valuation, photography and drone flying to the sales brochure and obtaining us two full-price offers within a week of going on the market.
They remained calm and informative whilst buyers further down the chain prevaricated, but finally achieving a sale to satisfy our buyers.
David · 25 September 2024
Agent replied · 25 October 2024
Thanks David, all the best in the future!
★★★★★ 5/5
GoogleI can thoroughly recommend Castle Estate Agents as a brilliant team of people. David has been a fabulous help with exceptional knowledge of the housing market. Hannah and Chris have been excellent at keeping in touch and always very caring and knowledgeable themselves. They have all been very understanding of personal situations in a difficult time for everyone with the current restrictions. I will undoubtedly use them again for any future house sales.PositiveResponsiveness, Quality, Professionalism, Value
Emma · 13 June 2021
★★★★★ 5/5
GoogleWow. Where to start. The process from start to finish was absolutely seamless. Gavin was diligent, honest and realistic from the get go. I couldn’t have asked for more, Gav really went above and beyond to provide a 5* service. My partner and I are forever greatful for the quick turn around and professionalism offered by Castle Estates.
Jack · 13 June 2023
★★★★★ 5/5
GoogleGavin and the team were friendly and professional from start to end. Would highly recommend them.
Tina · 15 December 2023
Agent replied · 12 June 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us.
★★★★★ 5/5
GoogleWe are currently in the process of buying a house through castle estates and they have been brilliant so far. Charlie has been so accommodating in arranging our viewings and providing information when requested. Thanks to all involved so far!
Abbie · 13 May 2024
★★★★★ 4/5
GoogleGenerally very good. Description of my house was pretty accurate and the chosen pictures represented it nicely. Gavin was my estate agent, very polite and easy to talk to, well presented and friendly. I also understand there were a lot of viewings on my house which he and the team seamlessly organised as I was not living at the property. Giving constructive feedback a weekly 'drum roll' email update would help calm the nerves when selling but understand that that is very rare from estate agents as they have a lot of clients. Overall happy customer :) - thank you.
Ben · 14 June 2017
★★★★★ 5/5
GoogleGavin was a great help throughout our long journey selling our home. He liaised with all the buyers in our chain and kept us well informed. Heidi in the office also provided a great service for us, thank you, I would recommend Castle Estates to all who wish to buy and sell a property.
Jackie · 13 June 2023
★★★★★ 5/5
GoogleAs a property developer (Chic Abodes Ltd), I have used Castle Estate agents for both purchasing and selling properties over the last few years and I have been extremely happy with them. Their customer service is fantastic 😀. They are professional, friendly and communicate extremely well during the process. I would recommend them to anyone who is looking to buy or sell.
Alexandra · 15 December 2023
Agent replied · 12 June 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us.
★★★★★ 5/5
GoogleFriendly knowledgeable staff, sensible advice, and always willing to talk.
Gareth · 16 November 2025
Agent replied · 12 November 2025
Thankyou Gareth
★★★★★ 5/5
GoogleI would whole heartedly recommend Castle Estates for their advice on how to present the house and when best to market it, their amazing photos and 3D tour, their great communication during the process and the swiftness in which it all happened. The staff are professional, welcoming and always ready to give guidance.
Jane · 13 April 2024
Agent replied · 12 June 2024
Thanks for your amazing review Jane and thanks for choosing Castle Estates!
★★★★★ 5/5
GoogleI couldn't be happier with Castle Estates. Their expertise, seamless communication, and proactive approach meant my house was sold in just one week. The entire process was stress-free, and their support was exceptional, especially from Hannah!
If you need a reliable estate agent, look no further. Huge thanks to Castle Estates for making everything effortless!
Sean · 2 June 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.