Reeds Rains, Hillsborough reviews

★★★★★ 4/5

Google

I was searching for a house for rent.Reeds Rains helped me to find a house and to complete the paper works in a speedy manner.I would like to thank especially Liam for his kind and professional way of dealing with me throughout the process and clearing all my doubts and the issues that I had. Thank you so much. 😊

Annmary · 20 January 2022

★★★★★ 5/5

Google

Just got my property through harrison at reeds rains he made it very a very easy and stress free process 10/10 service thanks

Lewis · 23 March 2026

★★★★★ 1/5

Google

I would have given 0 star if I could. I rented property through them and I have not got my deposit back. They never helped or supported. Also the property was in mess with leak and mould. If you are looking for property to rent or buy there are lot of options and agency where you would get support please do not risk your money by renting or buying through them. They will never assist or help. I had to go legally and got my money back. Poor service

Delta · 21 April 2024

★★★★★ 5/5

Google

Staff extremely helpful. One of the better estate agents out there.

Louis · 12 June 2026

★★★★★ 5/5

Google

We had an exceptional experience with Harrison and the team at Hillsborough. Their professionalism and courteous approach made the entire process seamless. We greatly appreciate their dedication to providing excellent service. Highly recommended

Damilola · 22 March 2024

★★★★★ 5/5

Google

Would like to say a massive thank you to the team at Hillsborough but especially to Josh Walker and Cheryl Westerman for their outstanding customer care and for all their helpful advice and assistance. They keep you informed every step of the way and I would highly recommend them.

Christine · 2 July 2025

★★★★★ 5/5

Google

I rented a house through Reeds and Rains at the beginning of January. Josh Walker was extremely helpful and put a lot of effort in on a Friday afternoon to get the paperwork completed in time to make sure my move went ahead that weekend. Very pleased.

Chris · 24 February 2023

★★★★★ 5/5

Google

Jayne and Maisie from Reeds Rains have been amazing in the purchase of our house! They were both fantastic in answering any and all questions we had, if they didn't know the answer they would find out and get back to us. Communication was great, constantly updated and kept in the loop. They passed on their knowledge in helping understanding the processes of purchasing. 10/10, would definitely come back use Reeds Rains again! Thank you !😊

Chloe · 21 May 2024

★★★★★ 5/5

Google

The service i receieved from this company has been 5☆ Fantastic communication. Friendly. Efficient Welldone team!

Alisia · 13 April 2026

★★★★★ 5/5

Google

Jordan has been a great support so far in us buying our first home. Fast to respond and a great communicator, always keeping us in the loop. We can’t wait to get the keys. Thanks Jordan!

Gina · 21 November 2023

★★★★★ 5/5

Google

We chose Reeds Rains Hillsborough after our valuation visit. We found them to be very professional, knowledgeable of the local area and market, and responsive to enquiries . Jayne Needham the branch manager has been amazing during the selling process, with excellent communication throughout. Victoria Foord who valued our home, and also showed us some others was also very helpful and knowledgeable. We would recommend this branch, they all made selling our home a lot easier.

James · 21 April 2024

★★★★★ 5/5

Google

From the very start of Gemma coming out to value my house the service I have received has been second to none. Fabulous service both buying & selling, 5* Rating! Marios was great with communicating throughout the sale, would highly recommend. Wouldn't use another agent. Also Ben helped with with my mortgage and got me through to completion. Can't thank you all enough!

Abigail · 21 January 2020

★★★★★ 5/5

Google

We are purchasing through Reeds Rains and must say the Hillsborough branch are fantastic and have been throughout, especially Gemma. Reeds Rains obviously aren't getting paid by us, yet they have been the ones that have gone above and beyond updating us frequently with all aspects of our chain! Communication from them is excellent, I would definitely recommend them.

Laura · 20 January 2021

★★★★★ 5/5

Google

I am a bit of a dinosaur when it comes to technology but the girls at Reeds N Rains made it so easy for me I would highly recommend them not to mention getting well above the asking price for my property thanks again girls

Graham · 20 January 2023

★★★★★ 1/5

Google

We have not paid for or received any services from Reeds, however my experience with them was very poor. We considered using their services but felt very rushed through the process. I agreed to receiving a call back a few months ago, however I was continually bombarded with calls numerous times a week with no answer message left. When I did call back to ask them to remove my details, all they wanted to know was what estate agent we ended up going with, with no apology or accountability whatsoever. The whole reason we ended up going with another estate agent was due to the relentless calls . Perhaps if we were approached with warmth and not just a sales approach, we would have agreed to go ahead with them.

Sarah · 20 May 2025

★★★★★ 5/5

Google

Absolutely top service from start to finish, carried out every promise made and ensured selling our home was that bit easier! Thanks to Victoria and Alana for their help but Jayne really was incredible throughout! We really appreciate it! Cannot recommend her enough!

Liam · 20 January 2023

★★★★★ 5/5

Google

Thankyou to Harrison for all his kind help with my new home .. nothing was too much and he is always there to help out whenever needed .. 5 stars given for a 5 star service .. Thankyou 🤗 …

Janice · 1 August 2025

★★★★★ 5/5

Google

Great experience from start to finish! The team at Reeds Rains have been amazing throughout the whole process. They were always helpful, professional, and kept me updated at every step. The staff were friendly and really took care of everything.

Shahin · 1 August 2025

★★★★★ 5/5

Google

Used Reeds Rains for a recent house sale - staff were extremely helpful in ensuring everything went smoothly. Would definitely use again! Cheryl and Josh in particular helped me a ton with the process but I've found all the staff responsive when they weren't available.

Matthew · 30 March 2026

★★★★★ 5/5

Google

A big thank you to the team at Hillsborough who made the sale of our house easy and stress free special thanks to Victoria Maisie and Gemma you were amazing

Amanda · 2 May 2025

★★★★★ 5/5

Google

Harrison Radford was clear and good at communicating throughout the process of renting the property. Thanks.

Andrew · 19 August 2024

★★★★★ 1/5

Google

In order to give a review I have to at least grant them 1 star, however, I most definitely would not give them that. To give them that i also owe it to their potential customers reason to why i would avoid this "company" and their "employees" at all costs. Ill start at the beginning, when signing contracts and getting the keys, the process was quick and easy, we were delighted, who wouldn't be? we were expecting our first born, and needed a place ASAP. Only to realise, who wouldn't be quick to take your money. When we moved in last July, we were greeted with an infestation of wasps, they had moved in before we did, so naturally, we asked for some help with this as being greeted by several wasps every day for the rest of the summer wasn't appealing and quite daunting. Now before reeds rains come back and reply with what they told us on the phone "its our job to deal with pests" I already know this, and at the time appreciated that they were going to help us. But their version of helping is is " we will come out to you in November and tell you oh well summers ended now they shouldn't bother you until next summer" We also reported that the "brand new" bathroom that had been installed had a poorly fitted bath meaning the water would run straight onto the floor causing a potential leak for the people below us. they sent somebody out to "fix" this issue twice. The gentleman they sent, who I'm sure did not have the slightest clue what he was doing as he fitted a sheet of plastic sticking out into the bath the first time round. then broke the bath panel which we are now being charged for! But the problems most definitely did not stop here, we then discovered the door they landlords had clearly picked up from a scrap yard was letting drafts in causing our whole house to stop heating up, so they sent the same clueless and rude tradie to "fix it" surprise surprise he didn't however the costs they want us to pay for the letter box, which by the way was hardly a letter box, will cover the costs for a new door that does fit and doesn't lock after you've used it for 6 months. During the winter months we are still paying off the £1400 bill that was ran up in just 3 months trying to keeping it warm as with proof from our baby temperature monitor the house was 8 degrees throughout the whole winter months. We then noticed a leak, great! another issue to try have these people resolve, the leak caused mould in the bathroom, which when you're welcoming a new baby into this world is exactly what you want. But that's ok, because it took them 4 months to repair, leaving us in an unsafe environment with a new born baby, living in mould until the baby was 4 months old. They did have somebody come out to fix this though, and had people turn up unannounced at our door step to "come and look" several times. and once they did fix it, and when they made a mess of the whole job, thankfully for them, us the tenant are now paying for! great! and for the big finale, but this list certainly does not detail everything that happened, when our electric heaters stopped working, the electrical company sent the most lovely man to fix it who very kindly informed us that if we hadn't of reported the problem the house would of gone up in flames and that this should of been picked up on long before moving tenants in! To end I would like to give a shout out to Mr Liam Spence, who worked there for the duration of these issues, who promised us the world to then decide he doesn't want to deal with us anymore so decided to pretend he had the left the company. We have been out of this property 2 months and have an ongoing dispute about what they want us to pay for, so wish me the best of luck and i will wish you the best of luck if after reading this you still choose to use reeds rains. Because after all, to quote all of their replies to every bad review "they have a duty of care to their landlords" but they sure as hell don't have a duty of care to their tenants, regardless if one of them is a baby.

Chloe · 22 September 2023

★★★★★ 5/5

Google

A brilliant & friendly team who kept me updated on viewings & gave me lots of reassurance when I needed it. I would definitely recommend using them.

Janice · 12 November 2025

★★★★★ 5/5

Google

Harrison was very helpful throughout the whole process and made everything very easy and straightforward! Would recommend to anyone!

Holly · 6 June 2024