Trusted Agent profile · Hillingdon
★★★★★
278 reviews across 3 platforms
33 The Broadway, Northwood Hills, Hillingdon, HA6 1NZ, HA6 1NZ
VeeZed Residential's office in Hillingdon, at 33 The Broadway, is rated 4.4 out of 5 across 278 reviews on three platforms, including 245 Google reviews rated 4.5.
Every review we hold for the Hillingdon office, from every platform, shown as written. First names only.
5/5
GoogleI have recently hired Ash and his team at Veezed Residential and have been more than happy with their service. They are professional and get things sorted quickly and without fuss. Early days but am so glad I made the change.
Thank you for your kind words.
5/5
GoogleHaving let numerous properties with Veezed, I have find them to be very professional as well as empathetic and flexible to any situation. The team as a whole work in this manner but I work closely with Chantelle who is very helpful, professional and will do her upmost to make sure things run smoothly. She is informative, honest and a pleasure to deal with and I would strongly recommend Veezed's services to anyone.
Thank you very much for your kind words. Reviews like these help us and motivate us to maintain good customer service.
1/5
GoogleVery disappointed with the lack of honesty and having to constantly chase them with their empty promises to call back Viewed a property that they manage, the agent said and I quote "it's first come first serve, so if you put the holding deposit down it'll come off the market" Paid the holding deposit and kept noticing it was still on their website, waited 5 days and did not hear anything, I chased them up myself to be told the the flat was no longer available and the landlord has chosen another applicant, we were very disappointed by this so I questioned this due to it meant to be off the market, I was lied to by one of the agents by her saying the landlord was using a third party agent and the flat is not available, This was a week ago and it's still on the market and it's still available because a friend of a friend enquired yesterday about it, I also had to keep chasing them to get my holding deposit back, took 4 days to get it back because "there was an issue with their bank releasing it" which it only took one phonecall to find out the issue so it could of been resolved a lot sooner, Unbelievably unprofessional
Ed thank you for your review and expressing your disappointment. We understand your frustration on having missed out on a property to Let that we had listed. The one week holding deposit was requested from yourself in order to secure the property, which in turn you placed. We then asked for relevant documentation to support your application which you adhered to as well. This is the standard procedure across the board. During this process, the landlord of the property secured a tenant that they knew and got approached directly. As soon as the landlord let us know this information, we then relayed this information to you on the phone explaining this to yourself which you fully understood and accepted. We went the extra mile to offer you alternative properties that would be coming available in due course, which you said you would consider. The day after this conversation, you phoned us and requested a refund (Saturday). We then processed the refund on the next working day (Monday) however incorrect bank details had been provided whereby the name did not match the account details, flagging up a fraud alert. You phoned us on Tuesday, saying that you had not received the refund, your account details were verified over the phone and we confirmed these with the bank and they released the payment immediately which they confirmed to us. There is no where here at anytime that VeeZed have been dishonest or have mislead you in any way. However, we wish you all the best in your property search in the near future.
5/5
GoogleCannot thank Chantelle enough for all of her help securing the perfect place for me. She has made the process so smooth and is such a lovely, professional person. Would definitely recommend!
Thank you and wish you all the very best.
5/5
GoogleAmazing staff and very helpful, I’ve been with veezed for three years and during COVID have been more than helpful and responsive always polite. There for your needs. I had the privilege of meeting Chantelle today and she very quick to help take my needs into account aswell as Jasmin. Although these women have helped directly, the staff throughout the team are lovely, kind, polite and always smiling which is a breath of fresh air. Would highly recommend veezed to anybody looking to buy or rent. Thank you team.PositiveResponsiveness, Professionalism
Thank you for your kind words and this really helps us review our team .
5/5
GoogleBeing an overseas landlord had been extremely stressful until the team at Veezed took over the management of my property. The service that they have provided has been exemplary and I cannot thank them enough. I would highly recommend them. Nothing is too much for them and the whole team has provided excellent personal service that I have found frustratingly lacking in other agencies that I have dealt with. Thank you again for making these things so easy for me.PositiveResponsiveness, Quality, Professionalism, Value
Thank you very for your review and it has been a pleasure dealing with yourself.
5/5
GoogleIts was a pleasure working with Veezed residential, Great Communication, reliable fair and honest. Ill be looking forward to more business in the near future. Friendly Staff, Professional company.PositiveProfessionalism
Thank you for your kind words.
5/5
GoogleVery good customer service.. Price also very reasonable
Thank you for your kind review.
5/5
GoogleI had a great experience with Veezed Residential. Mohan was professional and helpful and made the process fast and easy.
Thank you for your review.
1/5
GoogleVery unprofessional and unreliable. I had viewed a house and made a massive deposit payment on the same day within couple of hours. They were very quick to take the deposit. And when asked for documents for the property I had provided every little document they asked for. I had to wait and chase them up everyday for 2 months and 3 weeks, only to be told at the end that the landlord had gone and given the property to another person, because a third party company took a little longer to respond back to them about my references and documents. Absolutely lied too, betrayed and promised about things which they had no clue for, and every time I had called I was told they’re waiting for results, From another party. Extremely unhappy with the service, betrayed and lied to many many times. Wasted all this time and paid rent which I didn’t have too, and messed around with, I will never recommend anyone to deal with such unprofessional and uneducated staff. Typical, slow and off track business owners and staff. Very upset and angryNegativeResponsiveness, Quality, Professionalism, Value
Zain, Firstly thank you for taking the time to leave us a review and we do apologise for the inconvenience this may have caused. I hereby want to take this opportunity to clear the air for yourselves and as to why this application to Rent one of our properties took longer then anticipated. This was because you had initially failed the referencing due to a lack of affordability, after confirming your income was higher than originally stated on your referencing application forms. In addition, there were also 3 outstanding CCJs, on three of the applicants who wanted to in the property. However despite this, we and our client gave you the benefit of the doubt and suggested that if you were able to provide a Guarantor we would consider your application. You then provided us with the details of a guarantor, and again advised us that this individual made over £120,000 a year, However following the concluded referencing report, this confirmed that the Guarantor earnt £33,000 per annum, therefore resulting in another failed application. We brought this to your attention and therefore rejected your application as tenant looking at the best interest of our landlord/client. We have not at anytime in this matter been unprofessional and unreliable, in turn we have actually been very helpful. I hope you understand and we wish you nothing but good luck in the future.
5/5
GoogleI am a landlord and rent my property through Veezed residential. I have had great experience with them as my managing agents. It’s been 2 years and I wouldn’t change. They have been on the ball with notifications should anything go wrong.
Thank you Shaili.
5/5
GoogleChantelle has been absolutely amazing and I cannot rate her highly enough. She has been so professional and helpful and made the process so easy. Thank you!PositiveResponsiveness
Thank you for your review.
5/5
GoogleVery pleased with my experience with Veezed. A family run agency who are professional, ethical and competent. My application was handled by Ash who was very efficient, knowledgeable and friendly. Right from the beginning, through signing of documentation till the final handover of the keys, everything was smooth and clear. Thank you very much for delivering such an exceptional service even during these unusual times. Will definitely be using Veezed for future investments.PositiveResponsiveness, Quality, Professionalism
Thank you for taking time out and expressing your thoughts. It was a pleasure in dealing with yourself.
5/5
GoogleGreat service and communication. Chantelle was particularly attentive with viewings. Thanks team, looking forward to working with you
Thank you Amit , you were nothing but understanding as a landlord . We hope we can do more Business with yourself in the near future.
5/5
GoogleReally quick service, the whole team were super friendly - especially Kam. She was really helpful and made the whole process smooth and simple. 100% recommend to go with these guys!
Thank you for your kind words.
5/5
FacebookExcellent experience - Fernando went above and beyond to arrange details of the letting. The flat is great and the whole process has been worth it! Thank you, would recommend 💯
Many thanks for your kind feedback Clare, we are very pleased to hear that you have been happy with our agents services!
5/5
GoogleVeeZed Residential are very Professional and Helpful throughout the process from viewing to completion. Specially thanks to Ash for his excellent service.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much and it was a pleasure!
5/5
GoogleI am renting a great house for over one year from this agency and I am extremely pleased with their services. Not only it was in great condition when we started to rent it, but also they provided us with all necessary support when some technical issues occurred. We had problems with gas boiler, water leakage and fridge. All problems have been sorted fast and at high quality level. My family and I are very grateful to the wonderful team of Veezed, especially to Fernando and Jasmine.
Thank you for your review and we hope you keep having a pleasant stay.
5/5
GoogleI had a great experience with Mohan from veezed . He is an immensely efficient, friendly and intelligent young man . The process of viewing the property and securing that property took only one day to complete. I would definitely return for his service if I have the opportunity in the future.
Thank you for your kind review. We wish you a pleasant stay in your new home.
5/5
GoogleHad a really great experience with Veezed throughout the whole letting experience. From the moment chantelle picked up the phone I knew I was in safe hands. Veezed offer a personal service you just can’t get from chain estate agents. I was made to feel comfortable and relaxed from day one. It’s great to see agents actually care about their customers. Thanks you Veezed.
Thank you very much for your kind words. We will continue to manage your expectations throughout your tenure. Satisfied clients give us the motivation to maintain the same service levels. We wish you well and a enjoyable stay.
4/5
GoogleAn agent that seals the deal!..After many months of inactivity with a national agent Ash Karia declared with absolute confidence without fail he would sell the property given the chance.Within two weeks we had more viewings than in a whole six months prior and within six weeks we had a buyer at a realistic and acceptable price. Ash maintained excellent communication throughout the process and saw it his mission to get to completion. I highly recommend this agent.
Thank you and I hope we can be of service to you in the near future.
5/5
GoogleExcellent consumer understanding, great assistance & very helpful guidance throughout letting process.
Thank you . Your feedback is valuable to us and helps us going forward.
5/5
GoogleVery pleased of the service I've recieved , professional and friendly people and I'm always happy to deal with them , Fernando is a very good and respectful person
Thank you very much and very refreshing to hear .
1/5
GoogleAvoid Vezeed Estate Agents. In case of an emergency, they won't respond, and if you need repairs, they won't fix anything. Additionally, they will come up with various excuses to withhold your deposit. Extremely unprofessional.
We are sorry you feel this way but please note, there is more to it then your statement. However, we are happy for you to discuss this with senior managers in the offices.
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