Trusted Agent profile · Hillingdon
★★★★★
459 reviews across 1 platform
10 High Street, Uxbridge, Hillingdon, UB8 1JN
Romans's office in Hillingdon, at 10 High Street, is rated 4.7 out of 5 across 459 reviews on 1 platform, including 459 Google reviews rated 4.7.
Every review we hold for the Hillingdon office, from every platform, shown as written. First names only.
2/5
Googlewould not recommend and / or use them for my property purchases.
Dear D C, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
4/5
GoogleRecently let my property through Romans which has been a positive experience. Dale craft and his team have been very helpful and prompt in their response which led to quick letting.
Thanks for taking the time to leave us a review. We are so pleased to read that Dale and the team at Uxbridge have been able to provide you with such a great experience helping you to let your property so quickly. If there's anything further we can do for you please do not hesitate to get in touch as we are happy to help! Kind Regards, Romans
5/5
GoogleMy small flat has been well looked after by Dale and his colleagues for the past few years. They always responded to problems quickly and solved with efficiency. Thanks.
Hi Yan Thank you for the recent review of our Uxbridge branch. It's pleasing to read your comments and we are glad Dale and the team could provide you with a positive experience. Don't hesitate to be in touch if there's anything further we can do to assist. Kind regards Romans
5/5
GoogleThe guys at BR Uxbridge could not have done more to help me sell me house. They were helpful, available, and always did what they said they would do. Mostly though, they were completely honest, no estate agent billy bull, no giving you the runaround, no trying to fleece me. Good honest service. Thanks mostly to Phil, Jacob, Gita and Lisa..... superb set of people.
5/5
GoogleI found Zara younas very helpfully and very polite and I would recommend her to freinds she is very professional and friendly and Romans’ are a good company
Hi Craig Thank you for your recent review. We are so pleased to hear you received an excellent service from Zara and will be sure to pass on your comments. If you ever need anything else from us, please don't hesitate to be in touch. Kind regards Romans
1/5
GoogleWe offered on a property and after starting the paperwork they accepted somebody else offer and carried on ignoring our calls. Highly unprofessional.
Dear Surbhi Kaur, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleWest Drayton office staffs are putting pressure on potential tenants, information is not shared amongst them resulting in putting us off altogether of Romans West Drayton.
We're saddened to read your comments and to learn of the experience you've had with us here at Romans. From the contents of your review understand you were a customer with our West Drayton branch however can this review has been duplicated and left under both the West Drayton and Uxbridge branches; our teams really pride themselves on delivering great service and while we realise your experience has affected your opinion of Romans as a whole but know that the Uxbridge team will be really discouraged to have received a low star rating as a result of a situation they haven’t been involved in. We’d really like to speak with to get a better understanding of what exactly went wrong and where possible will try and turn your experience around, if you’re willing to do so then please contact Alf Amico the Lettings Manager at West Drayton on 01895456506 to give him the chance to do this. Kind Regards, Romans
5/5
GoogleExcellent service very friendly. Big Thanks to amazing Guys Mr Saad and Mr Aroon
Dear Bandana, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Googlehad a very pleasant experience , especially the help we got from Zara Younas
Dear Rodana, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleWorked with a great team, Zara and the rest of the team were very helpful and quick to respond to any questions. Friendly bunch and lovely team.
Hi Laura Thanks for taking the time to leave a review. Its pleasing to read that the team could provide you with a great service and we will be sure to pass the feedback on. Don't hesitate to be in touch if there's anything further we can do to assist. Kind regards Romans
5/5
GoogleFantastic estate agency. Couldn't have asked for more. Exceptional service.
Dear Susan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery good and reliable Service. George Fenberg is superstar. I recommend them.
5/5
GoogleI had a good experience with Romans, they made the process quite easy. Zara as well as the other agents in the branch are very helpful.
Hi Aref Thank you for the recent 5 star review of our Uxbridge branch. We are glad Zara and the team could provide you with a positive experience and we will be sure to pass on the feedback. Don't hesitate to be in touch if there's anything further we can do to assist. Kind regards Romans
5/5
GoogleHi there I found Zara Younas very friendly and professional and has help with everything and honest and I would recommend her in to anyone
Hi Stacey Thanks for taking the time to review your recent experience with our Uxbridge branch. We are so pleased to hear that Zara could provide you with a great service and will be sure to pass on your comments! Kind regards Romans
4/5
GoogleThese Guys are really really helpful in every way,Alfie and Dale are great people who care about given you the best service,well done guys at Uxbridge.
Hi Dion, thank you for your kind review, I am pleased to read that you are happy with the level of service provided by the team at Uxbridge. I will ensure I pass along your comments to the team to make them aware of your positive feedback. If there is anything we can do in future to help please get in touch. Kind Regards Joe Gilliland
5/5
GoogleHad a very good experience in finding a new property especially to Zara who was very efficient and made the transition process very smooth.
Hi Rebecca Thank you for taking the time to write a review of our Uxbridge branch. It is pleasing to read that Zara could provide you with a positive experience and we will be sure to pass your feedback on. Don't hesitate to be in touch at any stage should you require any further assistance. Kind regards Romans
5/5
GoogleWell done guys. Very happy with the service. Speaking as a property agent myself I was in a position to be fairly critical. After the disappointment of losing a buyer at a very late stage, this was replaced with a second higher offer within weeks. Excellent work. I’m ALMOST happy to pay your fees 😆 …
5/5
GoogleVery nice and helpful team. I have meet Zara Younas and Alfie Birch, they are very friendly, patient and always smile. I recommend with trust.
Hi there, thank you for taking the time to let us know about your recent experience with the Romans team at Uxbridge. We are so pleased that you found the team to be so friendly and helpful during your dealings with them. We hope you have a great day! Kind Regards, Romans
5/5
GoogleAmazing service from Alfie. Very helpful and highly recommend. Great communication and enabled a smooth stress free process.
Dear Ibiem, thanks for taking the time to leave us a review, we appreciate your great feedback about the amazing service from Alfie. Thank you Customer Relations Team
5/5
GoogleRecently rented a property through Romans Uxbridge, the staff were all very friendly and helpful and provided a fanatic service. Would definitely recommend :)
Hi Rio, we are very happy to read that the team at Uxbridge have been able to provide you with such a positive experience through their friendly and helpful approach. As a business we really value our customers recommendations and we are delighted to have earnt yours in this instance, thank you for taking the time to let us and other customers know about your positive experience. If there's anything further we can do for you please do not hesitate to get in touch as we are happy to help! Kind Regards, Romans
5/5
GoogleAwesome customer service from the whole team. Zara my point of contact was particularly helpful during the search and final negotiations.
Hi Edward Thank you for the recent 5 star review of our Uxbridge branch. It's pleasing to read your comments about the team, in particular Zara, and glad they could provide you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans
5/5
GoogleThe staff are so customer service oriented
Dear Brian, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGood service, followed by a straightforward process. Zara helped us with all arrangements from viewing until move. Strongly recommended.
Hi Bart Thank you for taking the time to review your recent experience with our Uxbridge branch. It's pleasing to read that Zara could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Romans
5/5
GoogleGreat service from Zara in Lettings ! Very professional and a pleasure to deal with ! Strongly recommend them.
Hi Soheila, thank you so much for this great review about your experience with Zara at the Romans office in Uxbridge, we're delighted to hear that she was so professional and such a pleasure to deal with. We will pass your comments onto Zara. We really appreciate you taking the time to leave this review along with your recommendation. Kind Regards, Romans
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