Trusted Agent profile · Hillingdon
★★★★★
459 reviews across 1 platform
10 High Street, Uxbridge, Hillingdon, UB8 1JN
Romans's office in Hillingdon, at 10 High Street, is rated 4.7 out of 5 across 459 reviews on 1 platform, including 459 Google reviews rated 4.7.
Every review we hold for the Hillingdon office, from every platform, shown as written. First names only.
5/5
GoogleWe brought our home through Romans, and they did a great job! Saad and Arun where great from start to finish, nothing was ever too much work for them which made our transaction much smoother. Great work!
Dear Jonathan, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRoman property and Zara have helped me finding a house in Uxbridge initially, but we got some trouble as land lord changed her mind and refused to rent out the house. As everything was set to move Roman property worked really hard to find even better house. Thanks for them!
Hi Muhammad Many thanks for your kind review. We are pleased you were happy with the service you received and will pass your feedback onto Zara and the team at Uxbridge. Kind Regards Romans
5/5
GoogleI have rented out a property via Romans for a number of years now. The current agent who handles my business is Skye Jones. She is efficient, responds quickly to any enqiry and provides excellent service.
Dear Jeff, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleZara has being so helpful throughout the moving process, always happy to offer assistance and make the moving journey as swift as possible! This also extends to everyone I have spoke to at Romans! Highly recommend.
Dear Eleni, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWhile looking for a new property in Ruislip area, I had the absolute pleasure of dealing with Zara Younas and Alfie Birch from Romans Uxbridge. Both have been extremely professional, helpful and the made my search for a property hassle free! I can’t recommend them highly enough!
Hi Emanuel Thank you for the recent 5 star review of our Uxbridge branch. It is very pleasing to read your comments and glad the team could provide you with a great service. We will be sure to pass the feedback on. Don't hesitate to be in touch if there's anything further we can do to assist at any stage. Kind regards Romans
5/5
GoogleExcellent customer service. Zara did a great job reminding and helping me sort out everything I needed to do. I recommend!
Dear Okeke Lawnick Jennifer Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDale and Zara have been very helpful and made the letting process very smooth. The whole process went much shorter and quicker than I expected. Thank you!
Dear John Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleMy family,were planning to rent a house,but after all payments(a lot of extras was added as well and paid extra),then was requested additional paper work.We spent 7 days to send them all proofs.Our secure deposit now gone 500 pounds and will never recommend this agency to my friends.
Hi there, we're disappointed to hear of the negative experience that you have had with the Romans team at Uxbridge. I have had the opportunity to discuss your review with Dale Craft the Lettings Manager within the Uxbridge office. Dale has informed me that you were in the process of undertaking an application with the office however could not produce the Right to Rent documentation that was requested by the branch as part of your application. In regards to the reservation fee which you have stated you have now lost a Romans Essential Information guide was given to you and it can be evidenced you signed this which notes that there would be a reservation fee of £500 for the property. Within this guide under the section Reservation Fee it states “If having paid the reservation fee… you are unable to provide us with proof of your right to rent under the Immigration Act or we are unable to verify your documents then we reserve the right to retain the reservation fee to cover the administration costs incurred” By signing the Essential Information guide you confirm you have read, agree to and understand the contents of this document. I can appreciate that you are disappointed due to losing the reservation fee however the Right to Rent documentation is something that we must check legally to abide with government legislation to verify that you are able to rent a property within the UK; the implications of failing to provide the right to rent or Romans not being able to verify these documents was also highlighted to you. After taking into account my points raised above I do not believe that the team at Uxbridge have acted incorrectly however I would like to offer my sincere apologies that you felt the service you received fell below the high standards we expect of Romans. We recognise the importance of all reviews and thank you for taking the time to provide us with your feedback. If you would like to discuss this further please contact me on 01344758596. Kind Regards, Joe Gilliland Romans
5/5
GoogleReally professional team, and a big thanks to my handler Zara for her service, first time renting flat in uk and Romans had been helpful with my doubts and inquiries. highly recommendedPositiveProfessionalism
Dear Kai9long, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThanks Jacob for your recent assistance in helping to sell my property. On several occasions you went above and beyond to get things moving along for a prompt sale. Thanks again.
5/5
GoogleGood service,excellent and Thanks for letting team especially Zara
5/5
GoogleThe Romans team is absolutely incredible. Their response is amazing and their staff is really helpful and friendly. I was assisted by Zara Younas and Alfie Birch, who made the process really quick and easy for me. I’d recommend making Romans a first choice.
Hi Muhammad Thank you for the recent 5 star review of our Uxbridge branch. It's very pleasing to read your comments and we are glad the team could provide you with a great service. We will be sure to pass the feedback on. Don't hesitate to be in touch if there's anything else we can do to assist at any stage. Kind regards Romans
5/5
GoogleThanks to the great help from Alfie, I finally get a satisfactory place where I can spend quite some happy time with my family. Great to meet such patient and kind staff for my first time renting. Will definitely recommend Romans to other friends.
Hi Tingli Thank you very much for the recent 5 star review of our Uxbridge branch. We are glad Alfie could provide you with a positive experience and we will be sure to pass on the feedback. Don't hesitate to be in touch if there's anything further we can do to assist. Kind regards Romans
4/5
GoogleIt's probably no exaggeration to say that Bennett's helped us buy our dream home. They listened to us when others had not been interested, helped us buy our new house and, within a week, sell our previous house. The actual purchase process wasn't flawless and there are always little things that can be improved on. The important thing for us was that they helped us achieve what we wanted, rather than simply chasing the money - I've not seen those qualities in many estate agents. They are lovely people that I would happily deal with again.
5/5
Googleafter having a not so pleasant experience with other estate agents it was pure delight to have someone come to my house and tell me exactly what they thought with no preamble of "i cant believe you have not sold yet" and "your on too cheap mate i could get you at least 20k more" YAWN. Bennetts took control told the truth "not what they thought i wanted to hear" and on the first open day we had more offers than we could deal with. I believe their marketing is second to none Thanks to all the team.
5/5
GoogleHi. This is Syed. Zara, Alfie and Dale , true professionals to take your case very seriously and sincerely.I found them much much better than any other estate agent. If you want to get the job done properly, don't go anywhere but Romans.
Hi Syed. Thank you for your recent 5 star review of our Uxbridge Office. It's great to hear that that the team could provide you with such a positive experience - we will be sure to pass on your feedback. Don't hesitate to be in touch should you require any assistance and thanks once again for taking the time to review. Kind regards Romans
5/5
GoogleVery pleasant experience Having never rented a property out before both Alfie and Dale did everything for us A tenant was found within a few days and contact has been maintained with us so we know exactly what’s going on. Highly recommended
Hi Steph, we are so happy to read such a great review about the Romans team in Uxbridge. We recognise that letting out a property can be quite a complicated process especially if you are new to this but are really pleased to hear that Alfie and Dale have been able to ensure this was such a pleasant experience for you by offering so much help. We will relay your comments onto them both so they are aware of this great feedback. Kind Regards, Romans
5/5
GoogleHad a great experience at Romans. Alfie helped us with everything : he was very proactive and efficient with his approach. We were very pleased with the outcome.
Dear Assud, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAmazing service, very friendly and welcoming staff. James Day and Zara Younas thank you both for your time with my move. You are both a credit to your company and have made this whole experience a very smooth one for myself.
Hi John Thank you for the recent 5 star review of our Uxbridge branch. It's very pleasing to read your comments and we are glad Zara and James could provide you with a great service. We will be sure to pass on your feedback. Don't hesitate to be in touch should you require further assistance at any stage. Kind regards Romans
5/5
GoogleI just what to say that Zara and Alfie are an excellent team.They helped us to let our new home. It was the best birthday present i received until today. we will recommend them in future for sure. Many thanks. S.
Hi Silvia, thank you for your kind words and this wonderful review about our team at Uxbridge. We're so happy to hear that Zara and Alfie were able to help you let your home. Our customers recommendations mean so much to us as a business and we're pleased that we have been able to earn yours in this instance. Kind Regards, Romans
5/5
GoogleMs. Zara gave us a lot of help throughout the rental process. Without her, we could not rent the house we wanted so smoothly. She finally helped us to move into the new home smoothly, thank you very much!
Hi there Thank you for the recent 5 star review of our Uxbridge branch. It's very pleasing to read your comments about Zara and glad she could provide you with a great service. Don't hesitate to be in touch if you require anything further. Kind regards Romans
1/5
GoogleI was unfortunate enough to having to deal with a very incompetent property manager.
Dear Bashir Neyazi, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleMs. Zara gave us a lot of help throughout the rental process. Without her, we could not rent the house we wanted so smoothly. She finally helped us to move into the new home smoothly, thank you very much!
Hi there Thank you for the recent 5 star review of our Uxbridge branch. It's very pleasing to read your comments about Zara and glad she could provide you with a great service. Don't hesitate to be in touch if you require anything further. Kind regards Romans
1/5
GoogleAbsolutely terrible estate agents never on time and like to hassle removal companies don't use if you want a smooth move
Dear Mark Dixon, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
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