5/5
TrustpilotKatie Kaill has always been fantastic…
Katie Kaill has always been fantastic with my property renewals
Trusted Agent profile · Hillingdon
Coopers Hillingdon reviews
★★★★★
444 reviews across 2 platforms
27-29 Swakeleys Road, Ickenham, Hillingdon, UB10 8DF
Part of Coopers, see every office.
Coopers's office in Hillingdon, at 27-29 Swakeleys Road, is rated 4.7 out of 5 across 444 reviews on two platforms, including 338 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of five awards Coopers won in 2026.
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Tell us what you need and we'll put you in touch. Coopers hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hillingdon.
Awards
The Trusted Agent 2026 results for Coopers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Hillingdon office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleWe recently renewed our tenancy and had the pleasure of working with Katie. Her efficiency and helpfulness made the entire process seamless and stress-free. Thank you!
Agent replied · 29 August 2024
Hi Sonia, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Katie at our Ickenham office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
5/5
GoogleI have been extremely happy with the very professional and friendly service offered by Katie to finalised my renewal . Thanks
Agent replied · 23 October 2024
Hi Mahoor, thanks so much for taking the time to leave us 5 star review, it's great to hear that Katie at our Ickenham office did such a fantastic job for you. We wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
5/5
GoogleAfter looking for over a year, we were delighted to have found the perfect property with Coopers. I thought they were fair, responsive and acted with integrity throughout the process. Perry had great communication and helped to smooth the other parties along when there were delays. Very happy, would recommend!
Agent replied · 9 December 2024
Hi Faisal, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Perry did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
5/5
GoogleThank you very much Katie for the excellent support provided to finalize my renewal quickly with no hazzle.
Agent replied · 9 December 2024
Hi Rukshan, thanks so much for taking the time to leave us 5 star review, it's great to hear that Katie at our Ickenham office did such a good job for you. We wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
5/5
GoogleI had the pleasure of dealing with Katie, the tenancy renewal coordinator. She helped me renew my tenancy and made the process easy and stress free, thank you x
Agent replied · 29 August 2024
Hi Ella-May, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Katie at our Ickenham office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
5/5
GoogleKatie completed the tenancy renewal for my property with professionalism, attention to detail and promptness.
Agent replied · 27 December 2024
Hi Roy, thanks so much for taking the time to leave us 5 star review, it's great to hear that Katie at our Ickenham office did such a good job for you. We wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
4/5
GoogleHadn't been very happy with Coopers in the past but recently started working with Katie and she has been great, really improved my experience with Coopers. She always makes herself available and quickly addresses any concerns I have.
Agent replied · 29 August 2024
Hi, thanks so much for taking the time to leave us a 4 star review, it's great to hear that Katie at our Ickenham office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
5/5
GoogleKatie Kaill did our most recent tenancy renewal. Efficient and helpful thank you. Adding a mention to David Head, Susie Fishenden, and others in the team who have always been very prompt with helping us resolve issues. I have been using Coopers for over 4 years and it has been a good experience. Some minor trouble with one of their contractors but otherwise fine.
5/5
GoogleAmber from Coopers was always calm and cheerful whenever I spoke to her. Nothing was too much trouble.
Agent replied · 23 October 2024
Hi Philip, thanks so much for taking the time to leave us 5 star review, it's great to hear that Amber at our Ickenham office did such a fantastic job for you. We wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
5/5
GoogleKatie Kaill, Tenancy Renewal Coordinator from Coopers Residential helped us seamlessly manage the renewal process and was considerate with coordinating our requests to the landlord. Thanks for the great service !!!
Agent replied · 9 January 2025
Hi Kamran, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Katie did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
1/5
TrustpilotThis is most dishonest tenancy company
This is very dishonest tenancy company, everything is ok until you don't vacate the flat. All problems and hidden charges start to appear after you vacate the property.They submitted £4500 for repair claim against my deposit of £1500, they charges me £1330 for breaking rent agreement, they now asking for boiler charges which landlord was looking after.With Coopers be careful -1) Please take pictures of apartment when you move in and keep it on email : If you forgot to do this Coopers apply charges 3 times deposit.2) Please keep in writing what all services you will be paying for, as they may ask for anything.3) Don't hire professional cleaners yourself as it goes futile, as Coopers claim it wasn't cleaned and apply charges again. Please hire there cleaners when ypou vacate and their cleaners are 3 times expensive than normal good rated.The worst letting agency ever, please AVOID them.
5/5
GoogleThe tenancy was coming up for renewal and Katie Kaill handlled the whole process seamlessly from start to finish. Its the usual Coopers Lettings 5 star professional service. Very pleased with her and her excellent team.
Agent replied · 29 August 2024
Hi, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Katie at our Ickenham office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
5/5
GoogleExcellent Service as always from Coopers! Katie Kaill, our tenancy renewal co-ordinator was brilliant and very supportive throughout the process!
Agent replied · 29 August 2024
Hi Vinay, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Katie did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
5/5
GoogleKatie did a great job in renewing my tenancy as always after 12 years of coopers looking after my properties I can obviously highly recommend them.
5/5
GoogleGreat communication from Katie during my renewal process. Clear and concise, extremely helpful and made the process so easy!
Agent replied · 29 August 2024
Hi Clifton, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Katie at our Ickenham Office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
1/5
TrustpilotHomophobic to LGBTQ potential renters
I would like to call out your company for blatant homophobia and unprofessionalism for starters, three times at the last minute I have been cancelled on for a viewing the latest today when I could see the estate agent showing a heterosexual couple around the property and then to have a call to see a tenant has changed the locks, each time a heterosexual couple has been shown around and not us. Sophie Gordon, cancelled on me two of these times my partner contacted a Oliver Curtis to say how dissatisfied we are to have a very passive aggressive email back and to say we are accusing her of lying which is highly unprofessional. I am extremely hurt and upset by this and want to make a formal complaint. The latest viewing cost me a lot of money to travel there and back and to take time of work I am beyond hurt by this.And to have the estate agent Molly at the latest viewing today stood there with the couple seeing us and not apologising or talking to us then just texting ignoring us and laughing at us is so unprofessional and beyond rude I want to make a formal complaint and I will be taking this to the topThanks,Michael and Adam
5/5
GoogleI recently had the pleasure of working with Amber as my estate agent, and I must say her professionalism, knowledge, and dedication to her clients truly exceeded my expectations. would recommend.
Agent replied · 29 August 2024
Hi Amelia, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Amber at our Ickenham office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
5/5
GoogleAmber & Russell provided an excellent service during the sale of my property. Super efficient response to emails, and support from start to finish, making the transaction stress free. Thank you both.
Agent replied · 29 August 2024
Hi Karen, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Amber and Russell at our Ickenham office both did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
5/5
GoogleBeen renting via Coopers since 2014, Katie Kaill processed my tenancy renewal this year, pleasure to deal with and everything was quick and easy as it always has been with Coopers so far.
Agent replied · 29 August 2024
Hi Adam, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Katie at our Ickenham office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
5/5
GoogleCoopers Ickenham , very engaging from start to finish. Just completed on a house purchase, Responded to any queries raised without delay, liaised with both sets of solicitors, surveyor etc . Highly recommended .
Agent replied · 29 August 2024
Hi Iqbal, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Coopers did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
5/5
GoogleI am very happy to give Aaron Finnigan at Coopers a five star review. He has been very professional dealing with the sale of our property, always keeping us well informed and reassured throughout the whole process from start to finish. Always calm and efficient.
Agent replied · 29 August 2024
Hi Julie, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Aaron did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers
5/5
GoogleSince the start of my experience dealing with Claire and Paige from coopers, I've had nothing but a great service. From arranging multiple viewings to their quick responses via email and phone calls, they've been great. Any prospective buyer will certainly be well looked after. If/when I come to sell my property Paige will be the first agent I would contact.
Agent replied · 29 August 2024
Thank you for the review Ciaran and congratulations on the purchase of your new home. If we can be of any further help in the near or distant future, please don't hesitate to give us a call or pop into one of our branches. Best wishes, Coopers Residential.
5/5
GoogleKatie Kaill the renewal coordinator was very helpful with my renewal. Professional and helpful. Thank you!
Agent replied · 29 August 2024
Hi Charlotte, thanks so much for taking the time to leave us a 5 star review, it's great to hear that Katie at our Ickenham Office did such a good job for you, we wish you all the best for the future where we hope to work with you again. Thanks again, Coopers Estate Agents
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Questions about Coopers Hillingdon
Has Coopers won any awards?
Yes. In The Trusted Agent 2026 awards: Coopers, Ickenham won Gold; Coopers, Ruislip won Platinum; Coopers, Ruislip Manor won Platinum; Coopers, West Drayton won Platinum; Coopers, Uxbridge won Gold.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Coopers hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hillingdon.
