Trusted Agent profile · Highgate
★★★★★
517 reviews across 2 platforms
38 Highgate High Street, N6 5JG
Part of Benham and Reeves, see every office.
Benham and Reeves's office in Highgate, at 38 Highgate High Street, is rated 4.6 out of 5 across 517 reviews on two platforms, including 109 Google reviews rated 4.7.
Every review we hold for the Highgate office, from every platform, shown as written. First names only.
5/5
TrustpilotMy interactions with Benham and Reeves…
My interactions with Benham and Reeves as managing agent of the property I've been renting for years has always been positive. My property manager Abbas Effir is diligent and follows up regularly, keeping the processes always running smoothly. Grateful to be working with a strong team at B&R.
5/5
TrustpilotMy experience with Francesca Moralis…
My experience with Francesca Moralis was outstanding. She was professional and responsive, swiftly securing reliable tenants for my property. The entire process was seamless and stress-free. I highly recommend her services.
Hi Munera, thank you very much for your lovely service feedback, we're pleased to hear you've had such a great experience as a landlord with Benham and Reeves. We appreciate your custom.- Ruth, B&R
5/5
GoogleOutstanding advice ,support and help from Ivan, as always. Excellent.
Hi Simon, thank you for your kind service feedback which Ivan from our Highgate lettings team is very pleased to see shared here. We appreciate your acknowledgement of the professional advice being provided here. Thank you for your continued custom. - Emily, B&R
5/5
Trustpilotimmense gratitude
I cannot begin to express my gratitude to Rahim for his support, help, guidance, empathy and compassion in anabling us to find the best home for myself and my daughter. His support went above and beyond a transaction and he was there every step of the way, nothing question was a sill one and no request was a big deal, this enabled a calm, peaceful and successful process and move in and we can’t be grateful enough. He was most professional and extremely kind. Thank you so much.
Hi Munira, its great to hear you've had such a great lettings experience from Benham and Reeves and that Rahim went the extra mile. We're glad you've benefited from his expertise and professionalism. Thanks for your custom.- Ruth, B&R
5/5
TrustpilotFast and communicative in a scenario…
Fast and communicative in a scenario with lots of moving parts!
Hi Ro, its great to hear you've had a good service experience with Benham and Reeves. We are well used to working fast pace with lots of moving parts and are glad you've benefited from our expertise! Thanks for your custom. - Ruth, B&R
5/5
TrustpilotIvan and team are always very…
Ivan and team are always very professional and available when help is needed with our long term lets.I would have no hesitation in recommending them as letting agents.
Hi Lorraine, its great to hear you are finding the London lettings and property managment service provided by Ivan and the team professional and efficient. We are very grateful for this feedback and for you sharing a five star rating here. Thank you for your continued custom with us.- Ruth, B&R
5/5
GoogleExceptional service provided by Raj who who was very helpful and kept in touch throughout the process. If he missed a call he would always return it and communication was brilliant. Anne also provided us with the information that was needed to complete. All in all a great experience and would highly recommend.
Hi Miss Rokadia, thank you for your lovely feedback, we are very pleased to hear you've such a positive experience with our lettings team. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotThank you Denisa for your excellent service!
We would like to thank Denisa for her high efficient service for the maintenance of the flat. We moved in since 2019, whenever needed, we always can get professional help in time. She and her team is the good reason to keep us renewing our lease year by year. We really appreciate it.Thank you Denisa!
Thank you very much for your very kind words about Denisa and our property management service. We are thrilled to hear you value the service, this is wonderful to hear.- Emily, B&R
5/5
TrustpilotMawaddah
I would like to thank Di who has been looking after us for the last few years as a tenant, i am always able to rely on him on every thing such understanding honest and straightforward and of course i cant forget to thank Jade as well many respect to both of you.
Thank you Mawaddah, its very kind of you to take the time to appreciate Di and Jade at our Hyde Park lettings branch. They are thrilled to see your lovely comment and five star rating.- Emily, B&R
5/5
TrustpilotI have been renting my flat for last 4…
I have been renting my flat for last 4 years from this agency. I am very satisfied with their services and I recommend them.
Hi Ghazal, we are really pleased to hear you've been renting a property with us for 4 years and are happy with the services provided - this is really great to hear. Thanks very much for your continued custom with Benham & Reeves. - Emily, B&R
1/5
TrustpilotShocking Practice
We had videos of a property and an offer accepted, put down the holding deposit as per requirements. Only to be told, the price had changed (by around 200pcm) and we didn’t have the flat.Incredibly poor service, should not have taken a deposit if this was the case. Then it took them over a week to return the greater than £400 deposit. Cowboy-esc structure to the company in this regard. Would avoid if you can.
Hi ML, we're very sorry for any inconvenience caused to you. The landlord decided not to proceed with the tenancy and it seems we fell short in getting your deposit returned as quickly as we would usually do. We will be looking into this in case of any learning on our part. - David M, B&R
5/5
TrustpilotAbbie White was a pleasure to work with!
Abbie White was a pleasure to work with! She made my entire experience from viewing the flat, to negotiating the offer, to completing the reference process and signing the agreement very straightforward and clear. I would highly recommend working with Abbie to other prospective tenants.
Hi David, thanks very much for your kind words and five star rating shared here for our Hampstead lettings team member, Abbie. We're all thrilled to hear you've had such a great experience renting with us and we hope you enjoy your new home.- Emily, B&R
5/5
GoogleWe are very happy with the service provided by benham & Reeves in managing our apartment at QW over the past 6 years. They are very professional in handling any issues encountered very promptly. Strongly recommended as you will feel at ease leaving matters into their hands.
Hi CW, thank you very much for your very positive feedback here for the lettings and property management service you are receiving from our QW team. We are very pleased to hear its all working out well for you and you feel well supported as a landlord. Thank you for your continued custom with Benham and Reeves. - Ruth, B&R
5/5
TrustpilotIveta Visnyeiova provided good service…
Iveta Visnyeiova provided good service to help me extend the contract. 5 Star.
Hi Fei Wang, thank you for telling us you've had a great five star service from Iveta at our Hammersmith lettings branch, we are glad your expectations are being met with Benham and Reeves. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotPraise for Abbas Efir
This is my personal rating related to ongoing support by Abbas Efir at Benham & Reeves: 5 out of 5! Abbas is always helpful, efficient, responsive. My experience with Abbas throughout the years as a Benham & Reeves client has only been positive and constructive. Much appreciated!
Thank you Olga for recognising Abbas's management of your property, we are very pleased to see your kind comments and five star rating here. Thank you for your continued custom.- Emily, B&R
5/5
TrustpilotA really fabulous renting experience!
This is the second time that I have rented my flat through Benham and Reeves. They are really excellent. Yvette even came and helped me move furniture into my car (way beyond the call of duty!) and organised painting etc, and I now have great tenants for the next two years. I can not recommend them highly enough. Alice Lewes owner of flat in Queens Wharf
Hi Alice, thanks very much for sharing a five star rating and for your lovely comments about being a contented landlord with Benham and Reeves. We're thrilled to have your trust and to be looking after the rental and appreciate your continued custom.- Emily, B&R
5/5
TrustpilotExcellent Service
Many thanks to Rahim Velji and the team at Benham and Reeves for successfully letting my flat again. I have used Benham and Reeves for many years and have always received a very efficient and attentive service.
Hi David, thank you very much for leaving a five star rating here which Rahim and the lettings team are very glad to see. We also glad to hear that as a landlord with us for many years, you are still receiving high levels of service from us. We appreciate your custom.- Emily, B&R
5/5
TrustpilotEdelyn Reynolds was a pleasure to work…
Edelyn Reynolds was a pleasure to work with! She made the entire process very clear and straightforward, was extremely responsive, and came back to me on my queries in amazing time. I would highly recommend working with Edelyn and Benham & Reeves!
Hi David, thanks very much for your very kind words which encouraged Edelyn greatly. Its good to hear you've had such a good service experience and we are worthy of your five star rating. Thanks!- Emily, B&R
1/5
GoogleWe were mid-conveyancing on a property through another Estate Agent as FTB’s when it was sold without warning by Benham & Reeves to other buyers. We lost our new home, our legal fees, our survey costs, mortgage offer, and low interest rate. We even started looking at furniture! Benham & Reeves not only condones “gazumping,” but clearly encourages it. What a shame that such a long standing institution has such unethical practices and little integrity. Response: Nowhere did I say I registered with you and nowhere did I say you were unlawful. I said gazumping, which you welcome, is unethical. Any house buyer in the country would agree. Your practices and actions as a company directly affected me in my house purchase, so I left a review - to call me “unethical” for writing it is ludicrous. Buyers should be made aware of which estate agents have no problem encouraging gazumping so far into conveyancing. If you find this “perplexing,” that’s even more concerning. My conveyancer was utterly appalled by you and your sellers (who were a faceless property investment firm).
Hi SC, we are perplexed seeing this since you never registered with us to buy a property in Highgate. We sold the property to someone who did register with us and it was a fully legitimate and lawful sale. Sellers decide who they want to sell to and at what price they wish to sell for. It's a highly competitive market. We will be reporting this to Google for removal as you should not be leaving a review for a company you have not had any dealings with and we regard this as unethical. - Emily, B&R
5/5
TrustpilotGreat rent
Di and Joanna were very helpful to us during our rental and provided great assistance during the process.
Hi Mu, thanks very much for sharing a five star rating here which Di and Joanna are thrilled to see, we are glad you've found the lettings and property management service and the process very helpful. Thanks for your custom, it's appreciated.- Ruth, B&R
5/5
TrustpilotQilin and Claire been amazing…
Qilin and Claire been amazing throughout the process of the lettings. Very smooth very professional
Hi Adi, thanks for sharing such positive feedback for the service you've been having from Qilin and Claire in our Wembley lettings and property management teams. We are very pleased to hear you felt well supported throughout the lettings process. - Emily, B&R
5/5
GoogleIvan and team were as always extremely helpful as we transitioned new tenants into our property. The service they provided was both professional and efficient. Ivan was always available for advice with a very quick response time and we will continue to recommend you as a company.
Thanks very much Lorraine, we're all thrilled to hear how professional you have found the lettings service here. Ivan is pleased to know you've found everything efficient too, this a great feedback and thanks also for the five star rating, we appreciate it. - Emily, B&R
5/5
TrustpilotVery nice talk and I got so many…
Very nice talk and I got so many information. Big thanks.
Hi John, its great to hear you have had such a great service experience with Benham and Reeves. Thanks for sharing a five star rating here in recognition, it's appreciated. - Ruth, B&R
4/5
GoogleBeing a long standing landlord with B&R, my experience working with both Ivan Hrissimov and Ms Thuraya has been a pleasant journey. They were professional and responsive. However, I hope to experience improvement in the finance timeliness in transferring my rentals. That seemed to be a perpetual pattern of delays.PositiveProfessionalism
Thank you Lena, we value your rating and comments here, we are pleased to hear you've found our lettings service professional and responsive. We will pass on your comments to our accounts team too. Thanks for taking the time here. - Emily, B&R
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