Trusted Agent profile Β· HIGHBRIDGE
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1,185 reviews across 1 platform
ISLEPORT LANE, HIGHBRIDGE, TA9 4QZ
Simple Life's office in HIGHBRIDGE, at ISLEPORT LANE, is rated 3.8 out of 5 across 1,185 reviews on 1 platform.
Every review we hold for the HIGHBRIDGE office, from every platform, shown as written. First names only.
5/5
TrustpilotAbsolute pleasure to deal with so farβ¦
Absolute pleasure to deal with so far and a very good team that you have Hopefully we get our house confirmed today π
Thanks for taking the time to leave a review Colin! Looking forward to getting you moved in!
5/5
TrustpilotBeen really helpful so far and reallyβ¦
Been really helpful so far and really polite really good experience
Thank you for your review Kyara!
5/5
TrustpilotThe professionalism of Simple Life Staff
I love the professionalism at which the staff handles issues and treat matter with all urgency
Thank you for sharing John!
1/5
TrustpilotThey kept more my deposit even tho theyβ¦
They kept more my deposit even tho they didnβt accept me no where did they say they keep it
Hi Adam,Weβre sorry to hear that your holding deposit was withheld. Our terms and conditions around releasing a holding deposit is clearly stipulated in both our application/holding deposit email communications and on our fees document, available both on our website, in our email comms and on our development marketing brochures.We are unable to discuss details of your application over a public forum like Trust Pilot for data protection purposes, but if you have any questions on the outcome of your application, the team would be happy to chat through with you over the phone.
5/5
TrustpilotGreat level of communication!!
Great level of communication and they go out of their way to help.
Thank you for your review Claire!
5/5
TrustpilotHighly recommended company
A very pleasant and smooth experience, thanks to the high efficiency and quality service of the leasing team, I highly recommend this company.
Thank you! We're really pleased to hear that everything was made nice and easy for you!
3/5
TrustpilotCommunication could be better
Being honest, my experience so far has been easy although communication at some parts could have been better and emails don't always get responded to which is slightly annoying
Hi Kee,Thank you for your email. We have looked in to our response times for all your enquiries and we are pleased to see that on all occasions the team has responded within 24 hours, if not a lot sooner. If you do not feel this is the case, please could you send us some more information to marketing@simplelifehomes.co.uk and we will happily look in to this.
5/5
TrustpilotThe team was very professional and itβ¦
The team was very professional and it was easy to reach and engage with them during the initial conversations. Very reachable too
Thank you for your review Francis! We're pleased we could be of help!
5/5
TrustpilotAll the staff was very friendly
All the staff was very friendly, fast to respond and helpful.Iβm glad I found a place with Simple life! Canβt wait to move in.Thank you !
Thank you Carla! We look forward to getting you moved in and settled in your new home!
4/5
TrustpilotThis is a great house and a goodβ¦
This is a great house and a good company. One down side is we haven't got a sign for Broardside Avenue this often causes confusion for delivery drivers.
Hi Terry, Thank you for your review! Weβre delighted that youβre happy with your home and our services. Thank you for flagging the issues around the street sign. This is something that house builder should have had implemented on completion of the street. We are picking this up internally to ensure that one is put in place shortly!
4/5
TrustpilotExcellent customer service
After enquiring about a property I was emailed straight back. Jade who dealt with my enquires was extremely helpful and when spoken to over the phone was very friendly.
Thank you for taking the time to leave a review Emily! We will make sure your lovely feedback is shared with Jade.
5/5
TrustpilotExcellent straight forward service andβ¦
Excellent straight forward service and everyone I spoke to was polite and very helpful, Courtney in particular helped right from the start. Thanks for all your help! Highly recommended
Thank you for your review Gavin. We're pleased you've had a brilliant customer experience with us. We shall make sure that we relay your kind feedback to Courtney.
5/5
TrustpilotSimply Life is a very agent to help meβ¦
Simply Life is a very agent to help me to rent a wonderful home. It is so beautiful. Catalina and Kate are so nice. Good good good.
We're so pleased that you're happy with your new home. We will pass on your compliments to Catalina and Kate. Thank you for leaving us a review!
5/5
TrustpilotGeorge my property manager has beenβ¦
George my property manager has been nothing but helpful with anything I have needed since moving moving my beautiful home thankyou George and thankyou simple life homes !
Hello, thank you so much for taking the time to leave us a review. We're delighted that you're having a wonderful and helpful experience. We wish you many more happy years to come in your Simple Life home!
5/5
TrustpilotThe house is excellent
The house is excellent, the team is excellent ,we are just loving the place and services. The Best house I have ever been in .
Brilliant! We're so pleased to hear it Pallavi! Wishing you lots of memories and happiness in your new home!
5/5
TrustpilotA dream as a house
Looking forward to have a pleasure to live in one house like this. I can not wait to receive a yes related to my application.
Thank you Leonardo! We're so pleased you're impressed and excited to be living in one of our homes!
4/5
TrustpilotPersonal service
Great personal service from Hannah, makes such a refreshing difference! π
Thank you for your lovely feedback Sarah! We will make sure Hannah is aware of your kind review!
5/5
TrustpilotJade at simple life homes was veryβ¦
Jade at simple life homes was very helpful and very patient considering we came across a few obstacles along the way and I was constantly phoning her
Thank you for your reviews David! We're delighted to hear that Jade was there to help you every step of the way!
5/5
TrustpilotGreat communication
Great communication, very quick to responding. Very easy to deal with
Thank you for your review Holly!
1/5
TrustpilotAbsolutely terrible
Absolutely terrible ! Didnβt do searches but I was still charged Β£120!!! Avoid and use an estate agent where possible!
Hi Tracy, thank you for getting in touch. Unfortunately it is standard across the industry for a holding deposit to be held should an applicant choose to withdraw their application. Adam, our Head of BTR has been trying to reach you but hasn't been able to get through. If you're able to call back or email him at a time convenient to you, that would be much appreciated: adam.stephenson@simplelifehomes.co.uk.
5/5
TrustpilotQuick
Quick, efficient service. Easy to apply with quick responses.Beautiful homes, interior lovely.Disappointing that no staff are on site to discuss options etc face to face.
Thanks for your review Sully! We're pleased you are happy with your new home. Although we have no staff based on site we thank you for your feedback - we are in current discussions to increase the amount of time our Asset Managers are available on site, so we hope you see an improvement in the near future.
5/5
TrustpilotGreat experience and truly simple life..
Great experience no hassles through the process with prompt customer engagement experience with Christine.
Thank you for your review Gregory!
5/5
TrustpilotI received plenty of communication toβ¦
I received plenty of communication to keep me up to date with what was happening in the process and the team were very helpful
Thank you for taking the time to leave a review Michael! We're pleased everything was made nice and easy for you.
5/5
TrustpilotVery helpful and responsive allβ¦
Very helpful and responsive all throughout, very polite and friendly also making the experience enjoyable! We are now awaiting move in and have been brilliant!
Hi Anamarie, it's great to hear that you've had a great experience with us so far. We're looking forward to getting you moved in to your new home!
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