Trusted Agent profile · High Wycombe
★★★★★
1,875 reviews across 2 platforms
5 Crendon Street, High Wycombe, HP13 6LE
Romans's office in High Wycombe, at 5 Crendon Street, is rated 4.2 out of 5 across 1,875 reviews on two platforms, including 446 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near High Wycombe.
Romans High Wycombe won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
2022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Every review we hold for the High Wycombe office, from every platform, shown as written. First names only.
5/5
TrustpilotKim Stockley - brilliant
Struggling to have an issue resolved, Kim Stockley kindly stepped into the breach, pulling out all the stops to help. Many thanks Kim
Dear NormanCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Kim a 5 star rating! Many thanksCustomer Care Team
5/5
GoogleI used Romans to let my house and had a brilliant experience all the way through the process. Monika Milewski was my first point of contact and was extremely professional and took excellent care of my needs. Would highly recommend the service and Romans to anyone looking to let their property.
Dear Adam, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAn extremely professional service
An extremely professional service. We can’t thank Mark and Nathan enough. It was a great pleasure to work with them.we had extremely exciting, emotional and beautiful moments with them during the rental process. They supported us in every way during this difficult process and this means a lot to us. They are an extremely professional team, together with their managers Steve.Highly recommended
5/5
TrustpilotAnais Payne is a credit to Romans
It has been a pleasure communicating with Anais Payne from the Caversham office. Not only is she so very presentable, she is proficient in her role and responds to communication by return, always going the extra mile to make sure her customers are taken care of. Anais is a credit to Romans!
Dear Lorraine,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotChristine Lancaster is the 'Star'!
Christine Lancaster is the whole reason why we like Romans. She has been our contact throughout our tenancy as does a fantastic job. Her customer service is excellent and we have always felt we are in safe hands if there is every an issue.
Dear EddieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThank you Romans
I am a landlord using Romans and want to thank Isabella York for all the support provided with managing property issues with existing tenants and ensuring the completion of renewals when required. I am always kept up to date with progress and all issues are resolved swiftly. Thank you!
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleStephanie Furness is an absolute shambles of an Estate Agent. When a buyer does not want to increase her offer Stephanie lies in writing about interest on the property and blames their capacity to afford the property as the reasoning behind them not wanting to increase. A deal would of been achieved if Stephanie had not been so rude and incompetent.
Hi Charlie, I am very sorry that you have not been happy with the service you have received from us. We want all our customers to be satisfied with the service they receive and so it is disappointing to hear that we have fallen short on this occasion. Thank you however for bringing this to our attention as knowing of these issues when they arise allows us to continue coaching and mentoring staff to ensure that our service levels continually improve. Should you wish to discuss this further, please contact us at customerrelations@lrg.co.uk. Kind regards, Hannah - Customer Relations Team
5/5
TrustpilotExcellent service from Kim Stockley
Excellent service from Kim Stockley, Senior Property Manager of Romans Group. Kim has promptly & efficiently dealt with any issues we reported. She always kept us posted on progress of any maintenance or repairs & also followed up to ensure that work had been carried out to our satisfaction. Kim is a credit to Romans & a pleasure to deal with.
1/5
TrustpilotDO NOT USE ROMANS !!!!
Dear Duan Coertzen, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
TrustpilotThe Tilehurst branch continue to excel!
With the help of Mark, Steve, Nathan and the Tilehurst team, I've just completed the purchase of the rental!
Dear Benjamin Lloyd-Hughes, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
TrustpilotKerry has been amazing at helping me…
Kerry has been amazing at helping me through the difficult task of finding and guiding me through the process of renting a property. My house has been severely damaged following a frozen burst water pipe and she has made the whole process less stressful.
Dear ChrisCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans always provide excellent…
Romans always provide excellent customer service! Whenever I needed something they were there for me. Thank you to all the team but particular thanks to Phil Hawkins. Phil is an admirable agent who's kindness and caring nature is a true testament to his character, he is a credit to the company.
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotReview oAvoid Romans Aldershot, Misleading Fees, Poor Property Management, and Thousands Lostf Romans Estate & Letting…
Review of Romans Estate & Letting Agents, Aldershot
Dear Skyway Education & Invest Gp (j Hang), We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team
5/5
TrustpilotGreat customer service
Great customer service provided by the team and Christine is always friendly and polite and extremely helpful with my queries. Thank you Romans.
Dear LauraCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotGreat Service from Sam
Sam at Romans Wokingham is incredibly professional, friendly and helpful. He has walked with us through our entire journey to find the right house for our family. He kept us updated throughout the entire process and was always a cheerful and considerate voice during the stressful process of finding a house. Thank you so much for all that you have done for our family and helping us find the perfect home.
5/5
GoogleKim Shanks has been very helpful the past few months since we have started renting our new home. She has great communication skills, always responds very quickly to emails and sorts out any issues. She has really gone above and beyond and is a real asset to Romans.PositiveResponsiveness, Professionalism
Hello Stuart Senter Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
TrustpilotThank You Stacey Cowap and Romans for Excellent Service
I have been working with Stacey Cowap at Romans for several years. Stacey is always totally on top of maintenance, addressing client issues and every aspect of renting out my home. Stacey has always been immensely responsive and has also provided total peace of mind when dealing with some of the trickier issues of renting a property. She is true professional.
5/5
TrustpilotI have had no issue with romans if I…
I have had no issue with romans if I have a problem it’s always delt with on time . Christine has been amazing can’t fault her in her role that she does . Thanks Karina . X
Dear Karina GalatiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAlistair is a pleasure to deal with
Alistair is a pleasure to deal with, he's professional, polite and very efficient. Whenever I have any questions, I feel confident that he will be able to answer them and any advice he offers is backed up by his experience and knowledge . Well done
Dear Stephen Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotLukes professionalism
I found Romans very helpful when I first moved to my new flat. Once in I had some major bathroom problems, to which Luke took charge of, he kept me updated every day sometimes twice a day he communicated with both my landlord and myself very professionally. He made what could have been a nightmare week bearable. Thank you Luke you are a Saint.
5/5
TrustpilotNew property manager is on the ball!
Having had a few property managers in recent months, it was great to know that my new manager Skye Jones was on top of all the changes that had been going on.Skye has kept me upto date and informed at every stage of the transition between new tenants, which has reduced my stress and anxiety during the whole process.
5/5
GoogleStephanie and Claire and the team worked really hard to find us a buyer quickly - in fact a number of offers from one open day - and then pushed hard to get the sale completed when the legal side was proving frustratingly slow. Good job, thank you.
Dear Ann, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks Customer Care Team
5/5
TrustpilotThe whole process of becoming a tenant…
The whole process of becoming a tenant through the Romans agency is very smooth thanks to Andreea Covaci for good customer care and skills. Andreea made the whole process look so easy and simple she is so dedicated and have good follow ups.
Dear MihaelaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat service
We put our house on the market at quite possibly the worst time in years, just as interest rates were rising but Matthew Leigh was very pro active in finding viewers for the property and within a month we had an offer. Very pleased with the service and Matthew was on hand with any queries, even when he was on holiday! Thank you 😊
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Yes. Romans won Gold for Best Estate Agent Guide 2023 Gold Award, High Wycombe branch at EA Masters 2022.
