Every review we hold for the High Wycombe office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThey never pick up the phone when you have an issue or want a house viewing ! I called about 6 times 2 days in a row and no one picks up the phone. Worst agency ever, wouldn't recommend to anyone. Avoid like the plague.
Irina · 22 April 2023
Agent replied · 6 February 2024
Thank you for your review of our Lettings team Irina. I am sorry that you have had difficulty in getting through to our offices and that our service levels haven't met your expectations. We are currently dealing with a high volume of calls … More
★★★★★ 1/5
GoogleI don't want to give them 1 star. I think is to much in terms of letting. Not professional at all. I moved in a house let by them and on the period of process with paperwork they didn't call me a single time. In terms of sorting problems …
Marius · 8 October 2022
Agent replied · 8 June 2024
Thank you for your review. We are sorry to learn that you have not been satisfied with the service you have received from us. Please do contact the Property Management team on 01494 358900 as we would welcome the opportunity to discuss … More
★★★★★ 5/5
GoogleAbsolutely amazing. Sold our house within a month.
Sylwia · 16 March 2025
Agent replied · 11 February 2025
Thank you so much for your review! We're thrilled that the High Wycombe sales team were able to help you achieve a sale.
★★★★★ 5/5
GoogleJNP were professional, friendly and helpful throughout the purchase of our home. Martin was great. Would recommend.
Rebecca · 22 April 2019
Agent replied · 6 February 2024
Hi Rebecca, thank you very much for your review we are very pleased to hear you have had such a good experience with JNP.
★★★★★ 5/5
TrustpilotMy experience with JNP agent (Lindsey)…was worth it 5 star
My experience with JNP agent (Lindsey) was always great. I couldn’t wish for better person to help me to communicate with tenants.
Anna · 12 August 2024
Agent replied · 11 May 2026
Thank you for your review Anna! We're delighted that Lindsay's clear communication has helped you.
★★★★★ 5/5
GoogleGreat experience from viewing to completion. We wanted couple of viewings before offerwhich were efficiently organized. During the under offer process, we were kept well informed by Janet who kept things moving and coordinated with all …
Satya · 8 October 2023
Agent replied · 6 February 2024
Thank you for your review Satya. We're delighted that you received a 5* service from viewing to completion. Janet will be thrilled that she was such a help.
★★★★★ 5/5
GoogleMat and the JNP team were incredibly professional throughout the whole process, from valuation to viewings. I was impressed with their punctuality and professional appearance. Mat took fantastic photos of our property and had the brochure …
Byrne · 8 October 2023
Agent replied · 23 May 2024
Thank you for your review. We're so pleased that Mat's passion for property has provided you with the 5* service all our clients deserve.
★★★★★ 5/5
GoogleLisa and Jan at JNP were superb to us and really helped make a very long and stressful move a lot easier, always respond ASAP and did a lot of chasing for us making it 10 times easier. Cant thank them enough :)
Anthony · 22 April 2023
Agent replied · 6 February 2024
Thank you Anthony! There is so much work that we do behind the scenes to ensure that our clients house moves happen - Lisa and Jan will be delighted that it helped make the more less stressful for you.
★★★★★ 1/5
TrustpilotBe prepared to go to small claims court
I rented a flat with JNP for 13 months and at the end of my tenancy, they completely ignored my requests for the deposit to be returned. Due to the radio silence I have had to raise a dispute with My Deposit and I will be taking them to a small claims court if they do not respond. The inventory check out report came back with minor wear and tear, so I do not believe there is any reason to withhold a significant amount. Regardless of this, I should expect some minor communication about the reason for withholding.
Furthermore, I found it difficult to get major issues repaired in the house, such as a washing machine and oven and I was left 2 weeks without cooking facilities.
Lauren · 17 October 2022
★★★★★ 5/5
GoogleI’ve recently sold through JNP. What would normally be a very stressful experience turned out to be fairly straightforward and simple with the help of Christina, Lisa & Martin in sales through to Ross and Nicki in sales progression. Wouldn’t choose another estate agent in Wycombe to sell through, well done JNP.
Angeli · 22 April 2022
Agent replied · 6 February 2024
Thank you for your review Angeli. We're so pleased that the team were able to help you sell your property with ease. Christina, Lisa, Martin, Ross and Nicky will be delighted with your recommendation.
★★★★★ 5/5
GoogleWe have been using JNP Lettings (Wycombe) for a couple of years and have been very impressed with their service at competitive prices. We have been supported by James and Ben who have always taken a pragmatic approach, offering useful advice and ensuring that any issues are dealt with quickly, we have also been impressed with the trades that JNP have used on our properties.
John · 22 April 2018
Agent replied · 6 February 2024
Thank you for your review John. We will pass your comments onto James and Ben and we are pleased to hear you have had such a positive experience.
★★★★★ 5/5
GoogleChristina Grima was excellent 👏 …
AVEY · 8 October 2021
Agent replied · 11 June 2024
Thank you Avey - Christina will be so pleased that you took the time to leave a review.
★★★★★ 5/5
GoogleI had a fantastic experience with JNP and they were very helpful and the customer service was excellent. My great thanks goes to both Caroline & Emma for ensuring the smooth purchase and for going above and beyond! I recommend JNP to all and will definitely be using them again!
Guy · 22 April 2022
Agent replied · 26 June 2024
Thank you for your review Guy. Caroline and Emma will be delighted with your recommendation! We're so pleased they were able to provide a fantastic purchase experience for you.
★★★★★ 1/5
GoogleAll the emergency contact numbers are wrong, the only one that was answered was answered by someone who no longer works for them. They left us with a leek for weeks only deciding it was serious enough to do something about it after we said …
Alisha · 8 October 2022
Agent replied · 6 February 2024
Thank you for your review Alisha. We are sorry to learn that you have not been satisfied with the service you have received from us. I believe you have spoken to Ria Savin, Senior Property Manager today and she is dealing with your complaint.
★★★★★ 5/5
GoogleGreat experience with searching for a lettings property with Jnp. Especially James Garvey who is a great asset to the team. Very professional, polite and informative. Excellent at his job. He explained everything in great detail and was very helpful, he knows his stuff!
Thank you
Nas · 7 February 2019
★★★★★ 5/5
GoogleWe are very pleased with JNP sales team. Mat has prepared fantastic sales brochure and marketed the property in a very professional manner. He also kept us updated all the time and was always available for any questions we’ve had.
Marcin · 22 April 2023
Agent replied · 6 February 2024
Thank you for your review Marcin. We are delighted that Mat's professionalism and attention to detail has provided you with fantastic service.
★★★★★ 1/5
GoogleWould definitely not recommend jnp based on our recent personal experience. Formal complaint made and no reply after two weeks. A once local company who cared about their reputation, today this is not the case which is very sad indeed
Danny · 22 April 2023
Agent replied · 6 February 2024
Thank you for your review Danny. Once again please accept our apologies that you have had to complain about the service you have received whilst selling your property with us. I believe you have been speaking directly to our Managing Director regarding this.
★★★★★ 1/5
TrustpilotCurrently in dispute trying to get…
Currently in dispute trying to get deposit back ,advise prospective tenants to photo and send in absolutely every tiny mark,limescale no matter how small or dirt however minimal or awkward to access at start of tenancy and have added to file because professional inventory company didn't fully show all of these things at start of tenancy and they will use very good photography to charge you at end of tenancy .JNP will try to get you to pay for professional cleaning even when it's not required .
I can back this review up with examples so it should not be censored.
They also tell me that if I don't agree to their costs it would take me at least 3 months to get it sorted and that landlord agreement for professional clean signed a couple of weeks before law changed still holds although I believe it was retrospectively made illegal in 2020.
D · 16 June 2022
★★★★★ 5/5
GoogleOur agent Lloyd was very quick to respond to any queries we had. He also helped us meet our deadline for moving out which was within a short time from viewing the property to having the keys handed over.
Edna · 22 April 2021
★★★★★ 1/5
GoogleHad a horrible experience with them while looking for properties to let in High Wycombe. They never call you up or even reply on email to any of your queries . Called them multiple times asking for a viewing date and each time they …
Shishir · 8 October 2022
Agent replied · 6 February 2024
Thank you for your feedback Shishir. One of the Lettings team will be in touch today to discuss this further.
★★★★★ 5/5
GoogleMy boyfriend and I are first time buyers and have been looking for a house around High Wycombe and we saw one we really liked the look of. We were nervous about using an estate agent again after a hideous experience with another local …
Bernadette · 8 October 2022
Agent replied · 1 June 2024
Thank you for your review Bernadette. We are so pleased that Caroline and Lisa were able to put you at ease with their knowledge and professionalism. We are extremely lucky to have them on the team and they'll be thrilled with your recommendation.
★★★★★ 5/5
GoogleMat P and the team have made the process of selling out home and buying our next house as painless as possible. From start to where we are now (still finalising paperwork) they have been responsive and professional, keeping us up to date at …
Zachary · 8 October 2022
Agent replied · 26 May 2024
Thank you for your review Zachary. We're so pleased that the team have been proactive and supportive. Mat, Nathan, Ross and Lisa will be thrilled with your recommendation.
★★★★★ 5/5
GoogleI bought a property through JNP and despite bumping into every possible delay along the way (JNP not at fault), Emma always provided an excellent service. She fought tooth and nail to get the purchase over the line and even after a year of …
Jay · 8 October 2022
Agent replied · 22 April 2026
Thank you for your review Jay. We're thrilled that Emma's optimism and tenacity led to the purchase of your flat and wish you much happiness in your new home.
★★★★★ 5/5
GoogleJNP gave a very good service despite the lockdown restrictions. Our agent Lloyd Buston was very professional, organised and always quickly responsive to calls and emails.
I Highly recommend JNP and thank you for the excellent service.PositiveResponsiveness, Professionalism
Leandralalune · 4 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
