Every review we hold for the High Wycombe office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy sales progresser Lisa truly showed her professional attributes today. Buyer backed out today. She was able to secure the sale and to move forward. I was extremely concerned but she pulled through with her expertise. Highly recommend her. …
Shan · 7 October 2025
Agent replied · 16 March 2026
Thank you so much for your 5⭐review! We’re thrilled to hear how Lisa’s professionalism and determination helped turn a stressful situation into a positive outcome. She always goes above and beyond, and she’ll be delighted to know that she made such a difference. Thank you for choosing JNP and for your recommendation.
★★★★★ 5/5
GoogleShout-out to Phoebe Harris, my property manager, was very professional and courteous during the visit. She communicated clearly, arrived on time, and addressed all my questions. The inspection was thorough, and I appreciate the respectful way everything was handled.
Rizwana · 16 October 2025
Agent replied · 11 February 2025
Thank you for your review Riz. Gesica will be thrilled that you took the time to write a recommendation.
★★★★★ 5/5
GoogleWow what an amazing agent to deal with! As a first-time buyer, I found myself dealing with a seller who had a particularly awkward solicitor, which could have made the whole process much more stressful. However, Lisa at JNP sales High …
Charlie · 16 September 2025
Agent replied · 3 April 2025
What an amazing review Charlie! We are beyond delighted that the team were able to help you find your perfect home with their honesty, knowledge and amazing communication. All these attributes are what we strive for at JNP and we're so … More
★★★★★ 5/5
TrustpilotAlways a pleasure working with the team…
Always a pleasure working with the team at JNP Estate Agents, especially Zamauri in the office. Efficient and reliable responses, couldn't ask for more :)
Keay · 9 August 2024
Agent replied · 14 August 2024
Thank you! We're so pleased to hear that Zamauri and the teams efficient and reliable responses have helped.
★★★★★ 5/5
GoogleAll good, Naz was super helpful & I appreciated being able to contact him quickly on messages, to which he always responded promptly. Would recommend!
Kate · 27 July 2024
Agent replied · 2 August 2024
Thank you Kate! Naz will be delighted that his proactive help led to your 5* recommendation!
★★★★★ 5/5
GoogleGreat service throughout on a particularly time conscious sale, our house sold within a matter of days with several offers having been put forward to us. Matt was knowledgeable and professional, Jan was great helping with sales progression …
Miss · 8 October 2023
Agent replied · 23 May 2024
Thank you for your review Miss Reay. We're delighted that we were able to help you sell your house. It really is a team effort and Mat, Jan and Caroline will be over the moon with your review.
★★★★★ 5/5
GoogleJnp is like a breath of fresh air. We are so thankful that a very good friend of ours recommended changing over to this agency. Nathan put out property on the market and within hours we had 3 offers. The previous place took months. He took ownership of the sale and made things happen seamlessly. The whole team and the conveyancers are very friendly and professional. We are looking forward to a quick sale. Thank you JNP
Olivia · 7 May 2024
Agent replied · 9 May 2024
Thank you Olivia! Nathan and the team will be over the moon with your review. Thank you for choosing JNP!
★★★★★ 1/5
TrustpilotI can honestly say the worst customer…
I can honestly say the worst customer service I have ever experienced. I have been a Lettings client of the High Wycombe branch for about four years and have noticed a massive decline in service levels over the time. The communication is diabolical and they overcharge you either due to basic errors or hoping you won’t find out. Probably the worst part is they haven’t even responded to a direct complaint email for almost 2 weeks. I would stay clear of this business if you can help it.
Mark · 3 March 2024
Agent replied · 14 August 2024
Thank you for taking the time to share your feedback. We sincerely apologise for the disappointing experience you had with our Lettings branch. This is certainly not the standard of service we strive to provide. I understand that you liaised with Tracey Hickford, Lettings Director, in March and your complaint was resolved.
Your feedback is invaluable in helping us improve, and we appreciate your patience as we made things right.
★★★★★ 5/5
GoogleThank you to the fab team at JNP. Great customer service and sold our home very quickly and efficiently. Special shout outs to Nathan and Martin, for all their continued support and expertise. They were very professional, realistic in their approaches and sold our home very quickly, whilst managing our expectations. They kept in frequent contact too, and gave great feedback, so we always knew what was going on with viewings and any information we needed to know. Always happy to answer our many questions too! So thankful for this. Thanks again to everyone who has helped us, and is continuing to do so, on our journey to find a new home for our family.
Leanne · 3 March 2024
Agent replied · 26 February 2024
Thank you Leanne! We're delighted that Nathan and Martin's expertise and communication has helped you sell your home quickly. We look forward to helping you find your new home!
★★★★★ 5/5
GoogleI used JNP Letting agents and Property Management Service for 4 years to look after my rental property for me and then used JNP Sales and Sales Progression Service to sell the property. Throughout these 4½ years the service provided has …
CA · 31 August 2025
Agent replied · 6 August 2025
Thank you so much for your wonderful feedback and for trusting JNP over the past 4½ years! We're delighted to hear that both our Lettings and Sales teams exceeded your expectations and gave you peace of mind throughout. Your recommendation … More
★★★★★ 5/5
GoogleFrom the valuation to the sale of my late parents home the team at JNP, particularly Caroline, Lisa, Martin and Nathan, have looked after the whole process with professionalism, efficiency, empathy, understanding and kindness. I was kept …
Susan · 8 October 2023
Agent replied · 23 May 2024
Thank you for your review Susan. We're so pleased that the team were able to guide you through the difficult process with such empathy and understanding. Caroline, Lisa, Martin and Nathan will be delighted that you wrote such a wonderful recommendation.
★★★★★ 5/5
GoogleGreat. Janet and Caroline and Naz were wonderful
Anahita · 16 March 2025
Agent replied · 29 October 2024
Thank you Anahita! Janet, Caroline and Naz will be delighted with your review.
★★★★★ 5/5
GoogleExcellent and knowledgeable local agents who understand the local market and so are brilliantly placed to sell you home. Great to work with and very supportive. They helped us to sell our home and the service we received from everyone in the team (especially Caroline and Martin) was excellent. Would highly recommend and use again (although hoping we won't have to again for a while!)
Stacey · 22 April 2019
Agent replied · 6 February 2024
Thank you very much for your review we are very pleased to hear you had such a good experience with JNP.
★★★★★ 5/5
GoogleSo grateful to Caroline and the team at JNP for all their help selling our home. Fantastic service from start to finish and really super communication all the way through.
Seona · 16 March 2024
Agent replied · 7 March 2024
Thank you Seona! We're so pleased that you sold another property with us - it's great to get feedback from a repeat customer! Caroline and the team were delighted to work with you again.
★★★★★ 5/5
GoogleProfessional, helpful and courteous service from the excellent team at High Wycombe. Mitchell valued the house and helped with the first steps of selling. He and Naz and produced a wonderful brochure, Lisa helped with booking in viewings …
Helen · 17 September 2025
Agent replied · 3 January 2025
Thank you so much for your review Helen! We’re delighted to hear that you had such a positive experience with our High Wycombe team. It truly is a team effort on our part and we're so pleased you chose JNP to help you sell your house.
★★★★★ 5/5
GoogleI had the absolute pleasure of working with Naz at JNP Estate Agency, and I cannot recommend him highly enough! From the very first interaction, he was incredibly professional, knowledgeable, and approachable. His dedication to ensuring …
K · 30 September 2025
Agent replied · 18 December 2024
Thank you! Reviews like this make our day! We’re absolutely delighted to hear about your fantastic experience working with Naz. We're so pleased that his professionalism, knowledge and genuine care helped make the experience a breeze! Thank you for choosing JNP - if we can be of any further help, do call us on 01494 528000.
★★★★★ 5/5
GoogleWe recently bought our new home through JNP Estate Agents and had the absolute pleasure of working with Lisa throughout the process. As buyers, we couldn’t have asked for better support. …
Saj · 16 November 2025
Agent replied · 23 October 2025
Thank you Saj! We’re absolutely delighted to hear that Lisa was able to support you so well throughout your purchase. Lisa's professionalism, knowledge of the sales process and friendly nature are a real asset to JNP. Your kind words will … More
★★★★★ 5/5
GoogleReally good service from Naz at JNP Estate Agents. Professional, responsive, and supportive. Thank you!
Rubal · 10 April 2026
Agent replied · 13 April 2026
Thank you Rubal! We're delighted that Naz was able to help you. Do give him a call on 01494 528000 if he can be of any further help.
★★★★★ 5/5
GoogleI came to JNP during one of the most difficult times in my life. After the unexpected passing of my father, my siblings and I were faced with the emotional and logistical challenge of selling his home. …
Hannah · 16 September 2025
Agent replied · 3 August 2025
Thank you so much for sharing such a heartfelt message Hannah. We are truly sorry for your loss and thank you for trusting us to help you during such a difficult and emotional time. Your kind words mean the world to us and we’re especially … More
★★★★★ 5/5
GoogleThank you to Cara for being so personable. Admitting when you were unsure of information and finding out for me has made a difference to the viewing experience. No overselling, just being "You", this is exactly what I want as a buyer.
Denise · 22 April 2023
Agent replied · 6 February 2024
Thank you for your review Denise. Carla will be thrilled and we're so pleased that she was able to help you have a brilliant viewing experience.
★★★★★ 5/5
GoogleA friend suggested I sell my place via JNP because she sold her's within 2 weeks. It took me a little longer to get a buyer but I must admit JNP were first rate in every respect and I wouldn't hesitate to recommend them. Caroline Castle and Mark Prior were great people to have on your side - very responsive and understanding in every respect.
Alan · 22 April 2018
Agent replied · 6 February 2024
Thank you for your review Alan we will pass on your comments to Caroline and Mark
★★★★★ 4/5
GoogleWe would like to focus our review on Lisa Smith who went above and beyond to get our sale and purchase to a successful conclusion before we decided to give it all up.
Teresa · 4 November 2025
Agent replied · 6 November 2025
Thank you Teresa! Lisa works so hard to ensure that transactions go as smoothly as possible and she'll be delighted that you didn't give up before she could achieve your completions! Thank you for choosing JNP to sell your property as well as find your new home - we wish you many happy memories in your new property.
★★★★★ 5/5
GoogleMatt came round and was accurate with his valuation and took fantastic pictures of our property and would definitely recommend him reason being as we had other estate agents before him and frankly they were useless. The whole setup at jnp is excellent. If your selling or buying I would say try them first
Sean · 16 March 2025
Agent replied · 15 September 2024
Thank you Sandor! We're so pleased that Mat and the team were able to help you sell your home - they'll be delighted with your recommendation.
★★★★★ 5/5
GoogleI have found Zamauri Hardtman outstanding! Nothing is too much trouble, he is very professional, goes out of his way to be helpful and is quick to respond to queries. He is dedicated and provides an excellent service. He has a kind and caring nature and I am grateful for his exceptional customer service.
Jane · 16 March 2025
Agent replied · 28 August 2024
Thank you for your fantastic feedback Jane! We’re thrilled to hear that Zamauri has provided outstanding service. It’s wonderful to know that his professionalism, dedication and quick responses made such a positive impact. Zamauri’s caring nature is truly valued by our team.
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