Every review we hold for the High Street office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently viewed a property with Crane & Co. We were met at the property by Julie. All i can say is what an absolute legend! Made us feel so at ease and was so knowledgeable about the property. Such a people person, she has exceptional customer service skills and i wish all estate agents were like her.PositiveResponsiveness, Professionalism
Mathew · 25 August 2021
Agent replied · 5 July 2023
Thank you so much for your review Mr Howell! Julie is fantastic and we are very appreciative of her professional and friendly service. We hope to be able to help you find your new home soon, and if we can be of any further assistance in the meantime, please do get in touch. Thank you again. Best wishes from everyone at Crane & Co
★★★★★ 5/5
GoogleI can wholeheartedly recommend Crane and Co for a modern, dynamic approach to selling your property. They have handled the sale of two properties for me and one purchase. I have found that every member of staff works as a team and are so friendly, helpful and polite at all times. I wish you every success in the future.PositiveProfessionalism
Christine · 25 August 2021
Agent replied · 5 July 2023
Thank you for your kind comments - team work and communication are so vital in a team of our size. It's been a pleasure working with you over these recent months and we really appreciate you leaving us a review. Best wishes for you in your new home in 2021, from everyone at Crane & Co
★★★★★ 5/5
GoogleCrane & Co were so friendly and helpful with our viewings, and Sarah the sales progression manager took a lot of the stress out of moving. She was always quick to get back to us about enquiries and kept us updated regularly. A great team, thank you!
Jen · 6 January 2023
Agent replied · 5 July 2023
Thank you for this wonderful review, Jen. We’re so pleased to hear that we helped take some of the stress out of the process for you. We know how stressful moving house can be and try our best to make it as stress free as possible. We’re so glad to have helped and wish you all the best for the future in your new home. Best wishes from everyone at Crane & Co.
★★★★★ 5/5
FacebookExceptionally high standard of agents. All staff knowledgable and friendly. The video tours and information in them is so helpful prior to and post viewing. Communication is brilliant. Thank you especially to Julie for being patient and kind with me on our many viewings!
Gill · 21 March 2023
Agent replied · 28 July 2023
Thank you for taking the time to leave this recommendation, Gill. Your kind words are very appreciated. We’re so happy to hear you’ve found your dream cottage and wish you the best of luck in your new home! Best wishes from everyone at Crane & Co.
★★★★★ 5/5
GoogleWe sold our property with Crane & Co and the service was excellent, very professional and always kept in the loop on every step of the process.
Sophie · 26 April 2024
Agent replied · 24 August 2024
Thank you for the five-star review, Sophie! We're so pleased to hear how happy you were with our service and we hope moving day goes smoothly for you. Best wishes for the future in your new home, from everyone at Crane & Co.
★★★★★ 5/5
GoogleWe recently purchased our new home using the team at Crane & Co in Hailsham. Put simply, they were fantastic, from start to finish. They kept us fully informed with progress, no question was too big/small, and their professional, hard working team, made what can be a very stressful experience, as painless/seamless as possible. I would highly recommend all of the team.
Paul · 6 July 2019
Agent replied · 5 July 2023
Thanks for your 5 star review Paul, it's been a pleasure working with you over the recent months. Best wishes in your new home, from the team at Crane & Co
★★★★★ 5/5
GoogleSo helpful with a very delicate situation All team tried so hard to find us the perfect property
Thank you all Would highly recommend
JULIE · 26 April 2024
Agent replied · 24 August 2024
Thank you for taking the time to leave us this five-star review, Julie. We are all so happy to hear you've found somewhere that is right for you and hope you're settling in well to your new home. Best wishes from everyone at Crane & Co.
★★★★★ 1/5
GoogleAbsolutely disgusting treatment from buying a property from these. Lack of communication, rude, inabilabity to deal with with simple requests. House that I bought was left in a disgusting state, lots of rubbish and electrics and gas condemned when checked. All staff very smart and like to give the talk, do not be fooled....... I'm seriously unhappy with the overall service. Would not recommended.
Z · 6 July 2016
Agent replied · 5 July 2023
I was sorry and disappointed to read your comments, as here at Crane and Co we pride ourselves on delivering first class service and work hard to go above and beyond with all our clients. I totally agree your purchase was very challenging with the seller relocating with a number of livestock and location of her move. We hope from reading our reply that you will recognise that the sellers and the staff at Crane & Co did work extremely hard to keep your purchase alive - despite all the problems that occurred higher up in the chain.
Our client was moving with her horses and many other animals to a farmhouse located in Wales, you will remember that the only option was for her to move simultaneously from one property to the other. The option of breaking the chain and staying in a hotel was simply not possible (horses, dogs, cats, hens etc etc) Unfortunately, due to issues with the property chain in Wales that were first revealed while we were trying to exchange contracts, this did result in your mother incurring some additional storage costs because of the extended timeframes we had to work too. This is why Crane and Co personally paid, entirely voluntarily, a significant sum of money to contribute to these additional expenses, none of which was caused by our work. While the other agents in the chain seemed resigned to let the chain fall apart we were determined to get this through for you, despite all the delays and issues that arose higher up the chain.
With regard to your comment about the condition and cleanliness of the property - our client was loading the removals van when you arrived, with the removals men still emptying the property . Our client was very upset that she did not have the time to clean the property and she accepts that the property was not as she wished to leave it. We do wish your mother a happy and peaceful time in her new home and we hope she is now enjoying the lifestyle that she waited so long for.
With Best Wishes Mike Crane and all the team
★★★★★ 4/5
GoogleAs a first time buyer we found Samia at Crane and co very professional and efficient. She kept us in the loop at all stages of purchase. I found her approachable and we often found out information from her first before our own solicitor! Would recommended as a buyer. Can't comment on selling.PositiveProfessionalism
Jenny · 25 August 2021
Agent replied · 5 July 2023
Thank you for your review Jenny! Samia is fantastic at keeping her clients updated throughout (which is especially helpful for a first time buyer who's new to the process), making sure you have the smoothest transaction possible. Best wishes from everyone at Crane & Co
★★★★★ 5/5
GoogleI have to say that Crane & Co I by far the most professional Property Agents I have ever dealt with in East Sussex and believe me I've used a few of them over the years. You'll be in safe professional hands when you use Crane & Co so I would thoroughly recommend them as your property agents of choice!
Simon · 6 July 2019
Agent replied · 5 July 2023
Thank you Mr Harris for your great review! We're pleased to hear that you have been satisfied by the service you received. Best Wishes from the Team at Crane & Co
★★★★★ 5/5
GoogleSelling our home and buying another from their portfolio, communication is 100% on point. Friendly staff always there and happy to talk. You simply get what you pay for sometimes.
Mark · 1 December 2023
Agent replied · 31 December 2023
Thank you Mark for taking the time to leave us this delightful review. It has been a pleasure working with Marie and yourself and we hope the move goes smoothly for you! Best wishes from everyone at Crane & Co.
★★★★★ 5/5
GoogleI would like to thank all at Crane & Co for their support and expertise in the sale of my elderly aunt's house. Their marketing strategy was excellent, and I was kept informed at every step of the way. What could have been a difficult and stressful process was handled seamlessly, for which I am most grateful.
Cheryl · 5 July 2020
Agent replied · 5 July 2023
You're more than welcome and we're glad that the sale has now completed for you. Thank you for your review, it's really appreciated by the whole team. Best wishes from everyone at Crane & Co
★★★★★ 5/5
GoogleWould like to say a big thank you to all staff at Crane & Co .
Recently marketed our property, the photos and video were excellent as were all the staff who kept us updated throughout the process.
Would throughly recommend.
Marie · 6 January 2023
Agent replied · 5 July 2023
Thank you for taking the time to leave us this five star review, Marie. We’re so glad to have impressed you with our service. We hope you have a wonderful Christmas and a happy New Year. Best wishes from everyone at Crane & Co.
★★★★★ 4/5
GoogleCrane and Co made the process of buying our first home much less stressful than anticipated
Ruth · 17 August 2024
Agent replied · 24 August 2024
Thank you for your lovely review, Ruth. We’re so glad to hear we helped make getting on the property ladder less stressful for you. Wishing you many happy years in your new home! From everyone at Crane & Co.
★★★★★ 5/5
FacebookCrane and Co offer a very professional service and have a wealth of experience that fills you with complete confidence. We found Danny to be friendly, helpful and extremely knowledgeable, answering all our questions and providing us with lots of useful information.
Lisa · 3 November 2022
Agent replied · 28 July 2023
Thank you for taking the time to leave us a review, Lisa. Your kind words are greatly appreciated. Danny certainly is a wonderful asset to the team. Best wishes from everyone at Crane & Co.
★★★★★ 5/5
GoogleCrane and Co were brilliant. Very professional with excellent customer service and stakeholder engagement. We had an awful conveyancer experience and Crane and Co helped us manage this by being informative and supportive in every aspect. They helped a stressful situation become very positive.PositiveResponsiveness, Quality, Professionalism, Value
Ryan · 25 August 2021
Agent replied · 5 July 2023
Thank you for your review Mr Marriott, our dedicated sales progressors are here for that exact reason! Such valuable members of the team who focus solely on getting your sale successfully across the line. Thanks again for your 5 Star review, we're glad you had such a positive experience with our service. Best wishes from everyone at Crane & Co
★★★★★ 5/5
GoogleI can honestly say that Crane&Co were fantastic I felt I was the only client they were looking after. The valuation was more than i expected and achieved the viewings were constant they put 100 percent into selling my property,The agent looking after me Karen gave updates daily and was very professional and I would recommend Crane&Co
Anita · 6 July 2017
Agent replied · 5 July 2023
Many thanks for your lovely comments and we hope you are very happy in your new home. With Kindest Regards Mike Crane and All the Team
★★★★★ 5/5
GoogleHighly recommend Mike and the crane & co team. Professional, friendly and trustworthy. We would not want to use any other agent than these guys! Thanks to all the team who took the stress out off selling our property!
Jackie · 6 July 2018
★★★★★ 5/5
GoogleThoroughly professional, personable staff, did exactly what they said they would do, kept us informed every step of the way, achieved exactly what we wanted. Can't recommend them highly enough. What more can I say? Thank you!PositiveResponsiveness, Professionalism
Tony · 25 August 2022
Agent replied · 5 July 2023
Thank you for your 5-star review and recommendation, Mr. Golding. It's been a pleasure working with you and we wish you all the best in your new home! Best wishes from everyone at Crane & Co.
★★★★★ 5/5
GoogleThe team at Cranes and Co where really responsive and fast at sorting out any issues. Their professionalism and kindness made the long and painful process of buying a house easier.
I warmly recommend them.PositiveResponsiveness, Quality, Professionalism
Ada · 25 August 2022
Agent replied · 5 July 2023
Thank you for your five star review, Ada! We’re so glad to have made the process a little easier for you. Your recommendation is greatly appreciated. Best wishes from everyone at Crane & Co.
★★★★★ 5/5
GoogleThe team at Crane & Co are friendly, helpful and professional. Here at Bournefree Magazine, we've always found the team to supply superb artwork and editorial features. They also, very kindly, look after one of our display stands.
Gail · 5 July 2022
Agent replied · 5 July 2023
Thank you for taking the time to leave us a review, Gail. It’s always a great pleasure working with you guys and your fabulous company! Best wishes from everyone at Crane & Co.
★★★★★ 5/5
GoogleCrane and Co are the best estate agent I have ever used. They have gone out of their way to be helpful. I would recommend them to sellers and buyers alike.
Bev · 7 March 2023
Agent replied · 5 July 2023
Thank you so much for this delightful review, Bev. We’re delighted to hear we have been helpful to you and greatly appreciate your five star review. Best wishes on your property search, from everyone at Crane & Co.
★★★★★ 5/5
GoogleAmy gave me all the relevant information of how they obtain the best outcome for clients in a friendly and efficient manner. So if I decide to sell Crane & Co will be my chosen agent.PositiveProfessionalism
Robin · 25 August 2022
Agent replied · 5 July 2023
Thank you for your five star review, Robin! We look forward to working with you in the future, should you decide to move. Best wishes from everyone at Crane & Co.
★★★★★ 5/5
GoogleVery impressed with the way they marketed a house, excellent photography and video as well as an interactive tour make it really easy to get a good idea of what the place is like before deciding to go and view in person.PositiveProfessionalism
Jamie · 25 August 2021
Agent replied · 5 July 2023
Thank you for taking the time to leave us a review Mr Edmonds. We look forward to being able to help you find your next property very soon. Best wishes from everyone at Crane & Co
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