Gascoigne Halman Whaley Bridge reviews

★★★★★ 1/5

Trustpilot

Frances Mason used our family and encouraged gazumping offers IMO

Frances Mason used our family to pump up other offers for the seller. She confirmed after a long and arduous process we'd had our offer accepted. She then encouraged the vendor and buyers carry on viewings in our opinion to gazump us. She knowing didn't send out a memorandum of sale to us for 5 days whilst getting other parties to outbid us. After we paid for searches etc Frances informed us someone had come in with another bid.......from there played us off as an auction for bidding. Then told us we didn't get the house. The next day it was put as STC for the other buyer. Something she refused to do for us in 5 days. She openly admitted on the phone she knew of another bid hence when she didn't do the memorandum of sale.She let us pay for searches while using us a pawn. It was absolutely the worst experience I've ever had with any kind of company. There was no remorse and I don't know how she sleeps at night for a little but extra of commission.Openly trying to get improved offers and more viewing whilst sending us acceptance confirmation and letting us pay fees is a very very underhanded trick.

Darren · 7 November 2020

★★★★★ 5/5

Google

Absolutely fantastic experience from start to finish, Chrissy was not only super professional but a friendly face that made you feel like everything was under control and at ease with the process. Everything was completed efficiently and nothing was too much trouble. Thank you so much, you made a difficult time feel a lot easier.

Emily · 24 October 2023

★★★★★ 5/5

Google

Lorraine and Cheryl were very helpful in navigating a difficult move for us. They were accessible and informed, and always returned calls. Thank you.

Debs · 3 April 2025

★★★★★ 1/5

Trustpilot

DISAPOINTMENT

What went wrong? Well I was advised by this agency that the property had come off the market once my holding deposit was paid. Upon submitting my credentials for referencing which was with let alliance, I was advised by "Charlotte" a representative at Gascoigne Halman that the landlord has gone with another offer and would rather refund my holding deposit then proceed with my application. Honestly Disappointed with the service provided by this agency. WOULD NOT RECOMMEND GOING WITH THIS AGENCY

Chrissy · 9 December 2024

★★★★★ 5/5

Trustpilot

Great Service!

Steph and the team at Gascoigne Halman were fantastic. They were friendly, pro-active, and helpful in getting us into our new home.

Rob · 3 April 2025

★★★★★ 1/5

Trustpilot

Poor Communication and Organisation

Unfortunately I did not have a positive experience with the Macclesfield branch.

Laura · 25 August 2026

★★★★★ 1/5

Trustpilot

Absolutely disgusting

Absolutely disgusting aftercare if I seen all these bad reviews before I definitely wouldn't have bothered. Robyn put the phone down on me very rude

Andrea · 18 May 2026

★★★★★ 5/5

Google

Can’t recommend Gasgoine enough. Selling and buying a house is never easy but somehow it was so much more stress free with Emma and Loraine. Thank you!

Katie · 11 December 2024

★★★★★ 5/5

Google

Highly recommended! We sold and bought our house via them. The whole team are very professional. Emma is amazing, updating us every step. We are very happy with the service they provided!

Wendy · 23 August 2024

★★★★★ 5/5

Google

Absolute first class service from Lorraine and her team. Kept us fully updated and nothing was too much trouble. Offer a service other agents should aspire to, not just take the money and run, but actually earn their fees. Made a stressful time more bearable. Many thanks.

Richard · 24 October 2023

★★★★★ 5/5

Google

The team at Gasgoine Halman in Whaley Bridge have been so professional and supportive in the sale and purchase of my new home. Nothing has been too much trouble and they've made the whole process seamless. Thank you to Emma, Lorraine, Christine and Deborah.

Helen · 24 October 2023

★★★★★ 5/5

Trustpilot

Highly recommend, especially Dominic

We were delighted with Gascoigne Halman’s service, when buying a property through them. They always went over and above. In fact I think our purchase might have fallen through but they kept it all on the rails. We will sell our house with them if we ever move. Dominic is fantastic. He always knew everything about the chain, and did loads to keep it all moving forward.

Eleanor · 10 February 2021

★★★★★ 1/5

Trustpilot

very poor customer service

Very disappointed with customer service. Found the staff to be really unhelpful. As a cash buyer had been keen to purchase a property for my daughter and disappointed to learn the property we had secured was taken off the market. Tried to found out why and if there were any other similar properties available through the branch and got absoutley no help from them. Sent a polite message to the manager with honest feedback and requested that he give me a quick call to discuss - 2 weeks later and havent heard back from him. Will now never use Gasgoigne Halman again and recomend other agents who have a little more time and respect for their customers

David · 2 August 2021

★★★★★ 5/5

Google

Have to say great service from start to finish , very good communication about how all is going , supportive , Have to mention Lorraine who was first class ! A delight thanks But all the team where great Well done

Gary · 24 October 2023

★★★★★ 5/5

Trustpilot

Thank you to Angela and the team at the…

Thank you to Angela and the team at the Macclesfield office for their advice and expertise and professionalism in helping in my recent property purchase.

Julian · 11 August 2024

★★★★★ 1/5

Trustpilot

They won’t return your deposit!

I had a very disappointing experience with Gascoigne Halman, particularly in how they handle tenant concerns versus landlord interests.

Muhammad · 31 March 2026

★★★★★ 5/5

Trustpilot

Highly recommended

We recently sold and bought our new home through Gascoigne Halman in Macclesfield. From valuation to completion the service & support has been excellent. Gascoigne Halman not only found us fantastic buyers but found our dream home and we couldn’t be happier! The whole team provided a great service with a particular shout out and thank you to the Manager, Matt for his communication and support throughout to drive our sale and purchase forward.

Caroline · 1 July 2024

★★★★★ 5/5

Trustpilot

Gascoigne Halman Macclesfield Office

We recently sold our property through Gascoigne Halman Macclesfield office and are now renting from them. We have been pleased with the professional service they offer, all the staff have been pleasant and helpful. Thanks to all the Team and special thanks to Adam and Lisa.

Theresa · 6 February 2023

★★★★★ 5/5

Google

Lorraine was very helpful and accommodating with our recent house purchase. We also used Gascoigne Halman for the sale of our old property and they were very helpful. Communication was prompt and I would definitely recommend.

Ben · 24 October 2023

★★★★★ 5/5

Trustpilot

Excellent professional service

Excellent professional service and communication from going on the market to completion 8 weeks later.With special thanks to James Coppock, Dominic Morgan, Lucy Kershaw and Markus Jolleys. Alison Addy

Alison · 16 December 2019

★★★★★ 1/5

Trustpilot

Rogue landlord and rude agents.

unresponsive landlord took months to fix a shower and a cooker.

Roe · 16 April 2026

★★★★★ 1/5

Trustpilot

Terrible experience with this company

Terrible experience with this company. Had to fight for my deposit which they made unnecessarily difficult. They supported a landlord who said the property was uninhabitable when the independent check out report confirmed as 'good'. 6 months to get deposit back from TDS who awarded us £2,500 of the deposit and the landlord £100 after he tried to claim for £4500! Would never use this company again, avoid!

Karla · 8 July 2024

★★★★★ 1/5

Trustpilot

I wish I could give this letting agency…

I wish I could give this letting agency zero stars. They have completely breached our contract and shown a total lack of professionalism. Upon moving in, the house was absolutely filthy, with rubbish in back garden. The state of the property was uninhabitable, clearly, no cleaning had been done. On top of that, broken window and door glass was shattered, posing a serious safety risk.

Customer · 25 August 2024

★★★★★ 5/5

Google

Having appointed Gasgoine Halman to sell my mums house as she was going into care ,Lorraine, Emma and Christine have made a difficult and emotional road far less bumpy than it might have been .They have kept me up to date at all times been welcoming in the office and helpful on the phone . They are an efficient team and the best EA l have ever used..this being my 3rd sale with them .Can't fault them in any way and highly recommend them .

Linda · 24 October 2023