Gascoigne Halman Whaley Bridge reviews

★★★★★ 1/5

Trustpilot

Terrible communication

I would try to steer clear of this company if possible. We have rented a property through this agency and it has been a nightmare. Communication is horrendous, you cannot get hold of anyone at all. We even went into the branch about our queries and still were told that no one was available and someone would contact us (which they didn’t). The property was not ready for us to move into on the agreed date and we were not told about this until we chased and chased about needing more info on moving in.

CE · 17 August 2026

★★★★★ 5/5

Google

We bought our house through Gascoigne Halman, Whaley Bridge and were very impressed with their communication. Specifically, Emma was always on hand to respond to emails and calls and kept us updated with what was going on further along the chain. Emma was extremely helpful in communicating with our buyers, our buyers’ solicitors and relaying information back to us. We would definitely recommend buying or selling using Gascoigne Halman, Whaley Bridge due to their efficient, professional and personable service.

Roisin · 21 February 2025

★★★★★ 1/5

Trustpilot

Absolutely terrible experience with…

Absolutely terrible experience with this letting agent. After the landlord withdrew an agreed offer, we were left out of pocket and still have not had our deposit returned. Communication has been poor throughout, with constant delays and little accountability. We felt completely unsupported and ignored when trying to resolve the issue fairly. I would strongly advise others to be very cautious before dealing with this agency. They tried to make us send them thousands of pounds with no contract given then last minute withdrew the offer and are refusing to give the deposit back. Absolutely dreadful agency.

Nadia · 7 May 2026

★★★★★ 5/5

Trustpilot

Excellent throughout

Absolutely excellent from start to finish of the house sale - one local agent kept phoning to see if we 'had come to a decision to market the property' which lost them any business, whereas GH did the visit to see the place and then said they'd leave us alone and it was up to us to give it the go-ahead or not. No pestering - excellent. Once we gave them the thumbs-up we had a string of viewers within days, and eventually exceeded the guide price by a small margin which suggests the guide price was accurate too. The staff at Gascoigne Halman were always on hand and worked brilliantly, especially Georgia who made sure everyone was kept in touch with any and all news and developments as things progressed, resulting in a sale a fortnight before Christmas which was exactly what buyers and sellers wanted. I would heartily recommend this outift.

Rupert · 18 December 2024

★★★★★ 5/5

Trustpilot

5 stars for David Madden!

David Madden is absolutely fantastic. He is incredibly knowledgeable, thorough and proactive. Thank you for the brilliant service, David!

Yasmin · 29 May 2026

★★★★★ 1/5

Trustpilot

Awful management and communication

As per all the other negative reviews - terrible communication - poorly written emails, unprofessional in manner and just awful to deal with. From moving into property, water pressure issues and constant cold showers. After months of back and forth was told (by a manager) 'oh well you are on a rolling contract, so you can just find another property' as appose to just having the issue fixed? Turns out it was a pump needed for the boiler, and of course the landlord did not want to pay as it was 'expensive'. It wasn't. Paying over a grand a month for no hot showers and terrible management is expensive. Clearly they prioritise landlords and not tenants. We left as suggested and do not recommend for renting at all - save your self the stress and sour puss faces.

LEVI · 28 October 2025

★★★★★ 5/5

Trustpilot

Faultless Experience

My sale took a lot longer than expected and even though I was the buyer and not necessarily there client Gascoigne Halman were faultless especially Steph who I can’t praise enough she really did get the sale over the line.

Alan · 6 August 2025

★★★★★ 5/5

Trustpilot

Highly recomment Gascoigne Halman in Macclesfield

After 3 aborted sales with Purple Bricks which consumed 14 stressful months due to lack of support, wrong price, no vetting of purchasers, etc., etc. I decided to use Gascoigne Halman in Macclesfield to sell our house. Within 1 week Matthew Clark and his team had vetted a new purchaser who was right for our property, truly had the funds, and was highly likely to follow through to completion (which they did).I can't recommend Gascoigne Halman enough for their proactive advice and follow-up, aiding the purchaser and keeping me informed. I found them friendly and easy to communicate with. No waiting for someone to answer the phone for inquiries and prompt replies on email. When the exchange of contacts and completion time came, they helped pressure crucial solicitor communication so that we met the target dates keeping me (the seller) and the purchaser happy. I can't recommend Gascoigne Halman in Macclesfield enough. Thanks, folks, you deserve the credit, and will be using you again for another property sale.

John · 21 November 2023

★★★★★ 1/5

Trustpilot

Negligent - Do not rent from them

My husband and I moved into a property managed by letting agents Gascoigne Halman in Chapel en le Frith in November 2022. From the start we had major issues with the property; it hadn't been cleaned, the water pressure was terrible, in fact prior to us moving in after pointing out some defects during a viewing the electricity board had to be brought in to make the electrics safe! There was rubbish left in the loft and cellar and an open manhole cover with standing water in the basement with a pump in it. We had been told this was a usable storage space by the agents. It was not. It flooded more than once ruining our property and was horrendously damp. The wetness in the cellar rose through the house making it constantly damp and mouldy. The window frames were so rotten you could push your finger through them. The front door lock was insecure and you could push the door open with a hard shove.The shower seal was leaky and caused staining downstairs. The shower barely worked then stopped altogether. I believe the property would have been below the required EPC rating for letting if it were tested last year.These are just a few of the catalogue of defects. (I have photographic evidence of all of this). It took months to get some these things rectified and over 200 emails. I have made clear that one of my emails be treated as an official complaint but nothing has come of it. Often we were simply told 'the landlord doesn't want to spend any more money on the property'.We requested a reduced rent rate from £900 to £500 expecting a negotiation with the landlord. He took over a month to respond and then offered £850 despite our explaining the extensive damage to our property and us having paid for a shed to move our things from the cellar. The agents then sent messages chasing arrears. After continuing to press for the landlord to fulfill his legal obligations we were eventually hand delivered a section 21 notice (our tenancy should have run until November and they delivered this in June which I think may be in breach of the rules). The landlord claimed to not be able to afford repairs and needed to sell the property. This all happened over an 8 month period and I have to believe there is some sort of recourse for us. The property should not have been let in that state and we should be able to claim damages for our ruined property and loss of income (I work from home as a contractor). Having rented for over 20 years I have never had such a terrible experience. We moved back to Chapel to be closer to my elderly parents to care for them and now because of the lack of affordable, appropriate property we have had to move further away ultimately making them suffer. We have contacted the property ombudsman who have advised we have a case against Gascoigne Halman we just need to to follow it up. We have managed to find a private let and now moved at great personal expense through no fault of our own. Our new property is clean, well cared for and seems heaven after 9 Cross Street.

Josephine · 21 August 2023

★★★★★ 5/5

Trustpilot

Thank you Lisa and Esther for you’re …

Thank you Lisa and Esther for you’re fantastic support in a recent house letting. Nothing was ever too much trouble at anytime. I have always been impressed by the quick and effective response in helping us to let our property. We most definitely were is safe hands throughout the whole process. Thank you ladies and team Gascoigne Halman.

Liam · 10 July 2024

★★★★★ 1/5

Trustpilot

The house was a health hazard

We moved into a rental property managed by this estate agent last week, and it has been the worst experience we’ve ever had with an estate agent.

Oliver · 30 August 2026

★★★★★ 5/5

Google

As a first time buyer I was very unfamiliar with what to expect and the processes involved when purchasing a house. Emma was incredibly helpful and went out of her way to make sure I knew what was happening, and even chase solicitors when they were being stubbornly uncommunicative! I'm very impressed with the service, patience and professionalism of all the team at Gascoigne Halman, Whaley Bridge, thank you

Daniel · 24 August 2023

★★★★★ 5/5

Google

Gascoigne Halman have been fantastic through the whole process. We bought our house through them and they have been very supportive. Communication has been great and fast throughout Cheryl and the team have made this very stressful process much easier. Thank you so much for your hard work.

Mirjana · 12 September 2024

★★★★★ 5/5

Google

We’ve recently just bought a house in Whaley bridge. The team are very professional and helpful, the communication is excellent throughout the process. A big thank you to Emma, who goes above and beyond to help and answer any questions you may have. We would definitely recommend the team!!

Megan · 23 August 2024

★★★★★ 5/5

Google

Selling a home can be very stressful but I just new that when I engaged Lorraine and her team all would be well and it was … ! Lorraine is without doubt diligent, professional, informative, supportive and lovely … Lorraine leads a fabulous team and Christine is a shining star … Thanking you all for your professionalism, help and guidance when selling my beloved cottage … it’s a 5 * from me and well deserved …

S · 24 October 2022

★★★★★ 5/5

Google

Wouldn’t hesitate in recommending Gascoigne Whaley Bridge. Lorraine and Emma were brilliant when selling our house and purchasing our next one. They kept in touch constantly and were very attentive and couldn’t have done more to help us during the process.

Ruth · 11 December 2024

★★★★★ 5/5

Google

We have just sold our property in Furness Vale with Gascoigne Halman Whaley Bridge. It was a pleasure dealing with the team especially Cheryl! Thank you all.

Jane · 23 May 2025

★★★★★ 1/5

Trustpilot

horrible people and useless

horrible people and useless. dont tell you whats going on and very rude customer service. dont do what theyre supposed to do.

Customer · 20 August 2026

★★★★★ 1/5

Trustpilot

Totally manipulating the applicants

Totally manipulating the applicants. Before viewing mentioned about two tenants and the staff arranged the viewing. Now they are telling me they can’t allow two tenants.

Usman · 9 July 2026

★★★★★ 5/5

Trustpilot

Amazing team

Frances, Doug & Dev were amazing with our recent purchase. They were always available & helped us every step of the way with the purchase of our new home.

Glenn · 26 March 2025

★★★★★ 5/5

Trustpilot

I had the pleasure of working with Ella…

I had the pleasure of working with Ella from Gascoigne Halman to sell my house, and I couldn’t be more impressed. She went above and beyond throughout the entire process, dealing with multiple issues quickly and professionally. Nothing was ever too much trouble, and her communication was excellent from start to finish.

Mark · 1 December 2025

★★★★★ 5/5

Trustpilot

Selling a house during lockdown and a cold winters

The sale of my house took place during very difficult circumstances as the U.K. AND ISLE Of MAN were in lock down during different periods during the sale process .I couldn’t visit the property. The property had been rented with Gascoigne Halman for 12 Year before I sold it . The asking price was set at a good level the brochure was produced in a couple of daysand the sale proceeded well .The first buyers who bought the house within days they couldn’t get the mortgage they needed so the house went back on the market and sold again within a relatively short period of time in 5 months Oct to March the whole process was completed.I was kept up to date with emails and phone calls every time there was a viewingI had dealings with mainly one sales person James but when he was off others kept me informed Sue the sales secretary was also good at answering queries connected with the sales process. As I was at a distance I used a solicitor recommended by GH and was pleased with there services I also used an insurance company that was local.During the cold spell when prospective buyers visited James made sue the house was warm enough to prevent issues with burst pipes I was also alerted to problems with the loft door and garage door and was then able to use GH property maintenance to solve several issues.I think James gave the sale a personal touchFor me the all round service GH provided was very helpful in difficult working circumstances .I am very pleased with the outcome and would recommend them

Linda · 23 April 2021

★★★★★ 5/5

Trustpilot

Jan was amazing

Jan was amazing ! Quick responses, positive and lovely attitude. Viewing house was high lighting thinks you don’t really this no off ! Amazing lovely knowledgeable lady thank you xxx

Megan · 17 February 2025

★★★★★ 5/5

Google

The service that we have received from Gascoigne Halman Whaley Bridge during the sale of our property has been outstanding. Lorraine and her team were responsive, helpful, friendly, patient and professional. I would not hesitate to recommend them to any prospective seller.

Cate · 23 August 2024