Every review we hold for the Hexham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHelen at Hexham RMS was an absolute…
Helen at Hexham RMS was an absolute superstar. We were having some issues with our solicitor, as was the seller, Helen chased both sides and was able to ensure the process was a lot smoother. Nothing was too much trouble for her and she was always easy to get hold of. We are extremely grateful to Helen for all her help and support throughout the whole purchasing process.This was our first property purchase and would definitely use RMS in the future.
Grace · 16 March 2021
Agent replied · 22 October 2024
Thank you very much for taking the time to leave our Hexham Branch and specifically Helen such a detailed and kind review. Helen is a highly valued member of Rook Matthews Sayer and we are glad to read you've received 5 star, professional service from our team. Many Thanks
★★★★★ 5/5
TrustpilotAccessible and knowledgeable...…
Accessible and knowledgeable....the team helped us along during a very difficult time.
Patricia · 13 September 2025
Agent replied · 22 September 2025
Thank you Patricia for leaving us a 5 star review, we really appreciate you taking the time to do so and we're really pleased we were able to help you throughout your journey with us.
★★★★★ 5/5
TrustpilotRook Mathews Gosforth
I never thought I would say an estate agency was worth every penny, but in this instance it certainly has been. Natalie Best handled every curved ball thrown at us . She gave us help, reassurance and guidance every step of the way. For which we are extremely grateful. Definitely a positive experience for us.
Lynne · 5 December 2023
Agent replied · 22 October 2024
Wow! Thank you so much Lynne for giving RMS Gosforth such high praise, specifically Natalie. We really appreciate it!
★★★★★ 5/5
TrustpilotRookmatthewsayer Gosforh
Wonderful and professional service from start to finish. All the staff I dealt with at RMS genuinely have the best interests of their customer at heart. Despite the stressful time I was going through they were not only helpful and efficient but also calm, kind and reassuring with nothing being too much trouble. A heartfelt thank you to everyone in the Gosforth branch, I cannot recommend them highly enough.
Susan · 10 September 2022
Agent replied · 22 October 2024
Dear Susan, thank you so much for taking the time to leave this fantastic 5* review for RMS Gosforth. We truly appreciate it!
★★★★★ 5/5
TrustpilotGosforth RMS. Exceptional.
I have recently completed on the sale of a property with RMS Gosforth. The team are a credit to the larger company - friendly, efficient and at all times professional. They clearly understand their business and I would not hesitate to recommend. Thank you for making what I expected to be a painful process so easy and straightforward. From valuation to completion stage the service provided was exceptional.
Sandra · 29 September 2022
Agent replied · 22 October 2024
Dear Sandra, thank you so much for taking the time to leave this wonderful 5* review for RMS Gosforth. They really are a credit to us and they provide exceptional service.
★★★★★ 5/5
TrustpilotNeil Walton has given me so much help…
Neil Walton has given me so much help throughout the entire process. I am first time buyer and he has given me so much clarity and assurances on things that initially seemed daunting. 10/10 would recommend.
Matthew · 23 October 2024
Agent replied · 24 December 2024
Thank you so much Matthew for taking the time to leave this 5 star rating for our Mortgage Advisor Neil, we really appreciate you highlighting him to us.
★★★★★ 5/5
TrustpilotThank you Michael Fox for your…
Thank you Michael Fox for your expertise and service. A great job well done. Completed today!
Marilyn · 27 January 2023
Agent replied · 22 October 2024
Dear Marilyn, thank you so much for taking the time to leave our commercial department, specifically Michael a lovely 5 star review, we really appreciate it.
★★★★★ 5/5
TrustpilotExcellent service from Leah and James
Excellent service from Leah and James, always kept in the loop, no question was stupid and extremely helpful. If you’re looking to buy or sell a house I’d 100% recommend using Rook Matthew Sayers Hexham.
Claire · 30 October 2024
Agent replied · 24 December 2024
Thank you Claire, it means the world to us that you have taken the time to leave this lovely review for our team in RMS Hexham.
★★★★★ 5/5
TrustpilotExcellent Service from Rook Matthews…
Excellent Service from Rook Matthews Newcastle/ West Denton, with regular updates throughout the purchase of our new home. Massive thanks to Barbara for all your support. Jayde Hill
Jayde · 7 April 2021
Agent replied · 22 October 2024
Hi Jayde, many thanks for taking the time to leave our West Denton branch 5 shiny stars! We thoroughly enjoyed reading your review and we're sure Barbara and the rest of the branch did too!
★★★★★ 5/5
TrustpilotHouse sale and purchasr
As usual, a fantastic service from Rooks on our house sale, we were kept informed of everything and found the whole process was stress free, the staff were so helpful and pleasant
Gillian · 30 November 2024
Agent replied · 22 October 2024
Dear Gillian, thank you for taking the time to leave RMS Blyth 5*s!
★★★★★ 5/5
TrustpilotFriendly and professional
I was helped by Gordon Bird recently whilst taking on a commercial lease, and he was very professional, responsive and friendly throughout. Thanks for your help Gordon!
Aidan · 7 June 2021
Agent replied · 22 October 2024
Dear Aidan, thank you for leaving Gordon such a lovely review. He's a valued member of the commercial team, we're very glad you were able to secure a lease successfully. Thank you again.
★★★★★ 5/5
TrustpilotExcellent service from the Fenham…
Excellent service from the Fenham branch. Steve who initiated the sale was friendly, positive and helpful. Throughout what ended up being a rather tricky process, the sales negotiators, Stacey and Dillon in particular were reassuring and did everything they could to facilitate the process as swiftly as they could.
B.R · 16 January 2024
Agent replied · 22 October 2024
Thank you so much for taking the time to leave this great review for our team of Estate Agents in Fenham, we really appreciate it!
★★★★★ 5/5
TrustpilotRook Matthews Sayer - West Denton
Many thanks to the Rook Matthews Team at West Denton. You assisted me in my initial purchase in 2008, arranged rental during my tenure working overseas and most recently arranged the sale of the property. Not everything has been clean sailing, but I totally appreciate the dedication and assistance that the team have provided over the past 13 years. Special gratitude to Chloe; Ellie and Barbara in my dealings with you.
Alan · 4 December 2021
Agent replied · 22 October 2024
Dear Alan, thank you for your repeat instructions, we've really appreciated working with you over the past 13 years and hope to continue to do so in the future. Many thanks for the review and 5 shiny stars!
★★★★★ 2/5
TrustpilotBe faster responding to emails ,when…
Be faster responding to emails ,when you live abroad and you have to sort things out yourself ,when they get paid to do this It’s not Olly he’s been very quick no problems with him at all
Tracey · 19 August 2024
Agent replied · 22 October 2024
Hi Tracey, we're really surprised to receive your review as we thought we had dealt with your correspondence accordingly within a timely manner. Our property inspector has informed us that he has relayed to you what was needed and is just waiting on a decision from yourself. If you could let us know what we could have done differently, we would be really appreciative marketing@rmsestateagents.co.uk
★★★★★ 5/5
TrustpilotExcellent service and comms from Sian…
Excellent service and comms from Sian and the team at Ponteland office. Thank you
Emma · 22 December 2022
Agent replied · 22 October 2024
Dear Emma, thank you so much for your 5* review for RMS Ponteland. We really appreciate you taking the time to leave this.
★★★★★ 5/5
TrustpilotExcellent service from all at the Hexham branch
Excellent service from all at the Hexham branch. Polite, considerate, helpful and efficient at all times. I would particularly highlight Kate for her no-nonsense, straight talking approach. We knew exactly where we were stood at all times as our house sale progressed and she did not raise unrealistic expectations.
R · 22 December 2023
Agent replied · 22 October 2024
Thank you so much for taking the time to leave this review for RMS Hexham, specifically Kate, we really appreciate it.
★★★★★ 5/5
TrustpilotExcellent
Dealt with Ellie at West Denton who was excellent and answered any questions I have had. Couldn't fault the service. Would highly recommend
George · 21 September 2021
Agent replied · 22 October 2024
George, thank you very much for taking the time to write a review for our West Denton branch. Ellie & her team are high valued members of the RMS family and we're so glad they were able to provide with 5* service. Thank you again.
★★★★★ 5/5
TrustpilotThis is the second time that we have…
This is the second time that we have used Alistair Bowmen and RMS to arrange our mortgage. We couldn’t recommend them enough and will be definitely going back in the future.
J · 31 October 2024
Agent replied · 22 October 2024
Thank you for taking the time to leave us and especially Alistair five stars, we really appreciate it.
★★★★★ 5/5
TrustpilotFantastic mortgage advisory service
Fantastic mortgage advisory service. Alistair from the Forest Hall branch took us through the process at a scary time with high interest rates. He helped us pick the best option and then arranged everything for us, taking away all the expected stress from remortgaging. We will be back next time!
Matthew · 6 November 2023
Agent replied · 22 October 2024
Thank you Matthew for leaving a review for our Mortgage Advisor Alistair, we really appreciate it!
★★★★★ 5/5
TrustpilotExpectations met and exceeded.
It turned out I sold and bought with RMS and I honestly couldn’t be happier. Every single member of the team at the Ponteland branch for my purchase were amazing. Everyone was really friendly, messages were communicated quickly and there was always a positive outcome. I would absolutely recommend using RMS in Ponteland if you were looking to sell, or buy in the area.
Kirsty · 24 August 2022
Agent replied · 22 October 2024
Dear Kirsty, we're thrilled to read your 5* review for RMS Ponteland. Thank you so much for taking the time to recommend us and we hope you are very happy in your new home.
★★★★★ 4/5
TrustpilotGood communication
Good communication, quick to reply to my emails/calls. Danielle was very good and stayed in regular contact to keep me informed during the process.
MALCOLM · 22 May 2021
Agent replied · 22 October 2024
Dear Malcolm, thank you for taking the time to leave our Fenham branch, specifically Danielle a good review. We are glad you were guided through the process well.
★★★★★ 5/5
TrustpilotHighly Recommended Agency
We just recently purchased a house from this agency and everybody are amazing from the time of viewing the house up to completion. We always get a quick response from them, answering all our questions. We would like to specifically commend Barbara Storey for a fantastic job. She has guided us all throughout which is a massive help especially we are first time buyers. She is an tremendous asset to the company.
Yosha · 10 May 2021
Agent replied · 22 October 2024
Dear Yosha, thank you for leaving our West Denton team a lovely review. It was great to read such wonderful comments about Barbara, she is a very highly valued member of the Rook Matthews Sayer family. We hope you're happy in your new home, thank you again!
★★★★★ 5/5
TrustpilotExceptional service from the Ryton…
Exceptional service from the Ryton branch who handled the sale of our property with professionalism and expertise from beginning to end.From initial dealings with Victoria who handled the valuation, viewings and offers to Julie who handled most of the subsequent dealings with our buyers I have nothing but praise and would 100% suggest you let them handle the sale of your property if you are in the Ryton office area.
Nick · 10 September 2021
Agent replied · 22 October 2024
Dear Nick, your review was an absolute pleasure to read. Thank you ever so much for taking the time to write it. We are so glad that the team were able to work so well together in order to secure you a buyer and at a price you were happy with. We really hope you consider our services again in future, should you require them. Thanks again
★★★★★ 5/5
TrustpilotShout out to Neil Walton…
Just want to give Neil Walton a shout out for being amazing. We are both first time buyers and he helped us through out even when one of our purchases fell though, and he advised us on our next steps.He was super helpful and glad he was along our journey.
Jamie · 17 October 2023
Agent replied · 22 October 2024
Thank you Jamie for taking the time to leave this lovely review for our Mortgage Advisor Neil, we really appreciate it!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
