Every review we hold for the Hexham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe sold our flat and despite a pandemic…
We sold our flat and despite a pandemic and RMS closing the local office during the sale we couldn’t have experienced a more professional service. In fact, Laura from RMS was on the ball throughout and did a better job than our solicitor. Without her we’d never have known our solicitor was causing a delay. We’ll definitely use RMS when we sell our next property - not so sure about the solicitor.
GH · 14 April 2021
Agent replied · 22 October 2024
Dear GH & SH, Wow what a fantastic review, thank you very much for taking the time to leave us 5 stars. Laura is such a highly valued member of the Rook Matthews Sayer family. We can't wait to be of assistance to you again in the future!
★★★★★ 5/5
TrustpilotAlistair mortgage advisor
Alistair was so helpful when we first moved home and also again when we have recently remortgaged.Would most definitely recommend
Chris · 13 December 2021
Agent replied · 22 October 2024
Dear Chris, thank you for taking the time to leave Alistair a 5 star review. We're so pleased he has provided you with both mortgage and re-mortgage rates you're happy with. We appreciate the recommendation!
★★★★★ 5/5
TrustpilotRook Mathew Sayer Estate agents
Just sold property in Blyth through RMS. Thoroughly professional from start to finish keeping us informed every step of the way during the process. Would highly recommended this company.
Malcolm · 1 November 2024
Agent replied · 24 December 2024
Thank you so much for taking the time to leave a great 5 star review for RMS Blyth, it means so much to us to know you felt supported throughout your sale.
★★★★★ 5/5
TrustpilotExcellent Service
Friendly Staff always willing to go the extra mile.We have sold house & bought house and also rented through them had no issues. Always willing to help no problem too big or too small. Highly recommend.
Mrs · 4 July 2024
Agent replied · 22 October 2024
Thank you so much Mrs Waters for taking the time to leave us a great 5 star rating, we really appreciate your recommendation.
★★★★★ 5/5
TrustpilotWhat can we say best advisor to date.
What can we say. This person is a genius and knows his job back to front!! Recommend to any potential house buyer. Goes that extra mile!
Gary · 7 December 2024
Agent replied · 24 December 2024
We're absolutely thrilled to receive your review for our Mortgage Advisor Gary, thank you so much for taking the time to leave a 5 star rating, it means the world to us! Best wishes, RMS.
★★★★★ 5/5
TrustpilotWest Denton branch handled my sale and…
West Denton branch handled my sale and achieved a higher price for me. They kept in regular contact re viewings and offers by phone and email. Very pleased with their service.
Carol · 20 September 2024
Agent replied · 22 October 2024
We really appreciate you taking the time to leave this 5 star review for RMS West Denton Carol! Thank you so much.
★★★★★ 5/5
TrustpilotRMS Fenham Branch…
Many thanks to the staff at RMS Fenham Branch who have been very professional, friendly, helpful and thorough throughout the tenant find process. This is the second time we have used them on a fully managed basis and have had no complaints at all.
John · 21 January 2024
Agent replied · 22 October 2024
Thank you so much for taking the time to leave this 5 star review for RMS Fenham, we really appreciate it!
★★★★★ 5/5
TrustpilotBlyth branch were excellent
Blyth branch were excellent. Michelle, Kate and mortgage advisor Nichola were brilliant at keeping me up to date. Would definitely recommend RMS.
Ellen · 3 April 2021
Agent replied · 22 October 2024
Thank you for taking the time to leave our Blyth team and specifically Michelle, Kate and Nichola a very kind review. We are glad to read that you received 5 star professional service from our team. Many Thanks again.
★★★★★ 5/5
TrustpilotAllister Bowman / Rooke Matthew sayer
Rooke Matthew sayer helped us by our first and second home, Allister Bowman helped us acquire our offer and he was brilliant he became like a friend to me and my partner explaining every step and checking in on us when he didn’t have to go that extra mile, we wouldn’t use anyone else.
Aarron · 27 April 2023
Agent replied · 22 October 2024
Dear Aarron, we really appreciate you taking the time to leave this five star review for our Mortgage Advisor Alistair.
★★★★★ 5/5
TrustpilotRookies review
This is the second time I have chosen rook matthews sayers, the first was for my own property purchase and on this occasion was for a retirement property for my father, each time all of the staff have been friendly and helpful, nothing seemed to be a hardship, I wouldn’t definitely use them again and would recommend them to anyone.
Chris · 26 September 2022
Agent replied · 22 October 2024
Dear Chris, thank you so much for taking the time to leave this fantastic 5* review for RMS Gosforth. They will be thrilled to read your kind words.
★★★★★ 5/5
TrustpilotEllie & Claire - RMS West Denton…
Ellie & Claire at the West Denton branch were extremely helpful and responsive throughout my purchase. They assisted throughout a delay on the legal side - very supportive during my first home purchase! Thank you!
Hayley · 3 July 2024
Agent replied · 22 October 2024
Thank you so much Hayley for taking the time to leave this great review for RMS West Denton, we really appreciate it!
★★★★★ 5/5
TrustpilotExcellent service throughout
Excellent service throughout. Dealt with Michael, very professional and efficient making it a very easy and hassle free process. Would highly recommend.
Niki · 25 February 2021
Agent replied · 22 October 2024
Dear Niki, thank you for taking the time Michael from our commercial team five stars and a lovely review. We're very happy to know you received professional and efficient service throughout the process, we hope to be able to provide this for you again in future!
★★★★★ 5/5
TrustpilotVery happy to buy a property through…
Very happy to buy a property through Rookmathew, they were great from start to finish. A huge thanks to Barbara
Keith · 8 July 2021
Agent replied · 22 October 2024
Dear Keith, thank you for taking the time to leave Barbara and the rest of the West Denton team 5 shiny stars and a lovely review. We're so glad they were able to provide you with great service throughout. Thank you again
★★★★★ 5/5
TrustpilotGreat service
Gordon and Chris have recently helped us acheive two commercial lettings in a short period of time. Apart from being helpful and supportive, as many other agents are, what sets them apart is keeping us informed even when there is little interest and taking proactive steps to acheive the letting. Amjed
Amjed · 6 July 2023
Agent replied · 22 October 2024
Thanks Amjed for the great five star review for RMS Commercial, we really appreciate it and shall pass your kind words onto Gordon & Chris.
★★★★★ 5/5
TrustpilotExcellent from start to finish
Excellent from start to finish. Used for both my sale and purchase and all staff at the Gosforth branch were helpful and professional throughout. Nothing was too much bother. I would recommend anyone to use Rook Matthews Sayer
Customer · 27 April 2024
Agent replied · 22 October 2024
We really appreciate you taking the time to leave this fantastic 5 star review for RMS Gosforth. We're so happy to hear that you would recommend us in the future and we'd like to wish you good luck in your new home.
★★★★★ 4/5
TrustpilotGreat service
The sales team were always helpful, polite and timely in answering queries. They always made you feel that you were valued as a customer
Bob · 12 December 2024
Agent replied · 24 December 2024
Thanks Bob for taking the time to leave us a great review! We're delighted that you felt supported by the team and we'd love to know what we could do to make your experience 5 star worthy. Best wishes, RMS.
★★★★★ 5/5
TrustpilotExcellent Sales Experience
Excellent sales experience in 2021/22 with The Blyth Branch from start to conclusion with successful sale of our property. Great marketing advice, related legal and conveyancing support. They were able to assist with all viewings and kept us in the loop at all times. I have used them before for sale of our main property in 2019 and would definitely recommend to others.
AL · 10 March 2022
Agent replied · 22 October 2024
Good morning, thank you for leaving our Blyth team 5 shiny stars and a lovely review. We're so glad the team were able to provide you with such good service in 2019 that you chose to instruct us again. We hope to work with you again in the future, many thanks for the recommendation to others.
★★★★★ 5/5
TrustpilotFeel like a valued customer
Branch Manager Steven Douglass of the Forest Hall branch is friendly, positive, encouraging, and responsive. I have appreciated his wisdom (as I am a first time seller) and feel like my house and my experience actually matter to him.
Amy · 18 March 2024
Agent replied · 22 October 2024
Thank you so much Amy for leaving such a kind review for Steven in our Forest Hall branch, we really appreciate it!
★★★★★ 5/5
Trustpilot2nd time I’ve used Alistair for buying…
2nd time I’ve used Alistair for buying a house and both times he has been superb. Very informative and patient. Would highly recommend
Dan · 10 December 2024
Agent replied · 24 December 2024
Thank you so much for your recommendation Dan, we really appreciate you highlighting our Mortgage Advisor Alistair.
★★★★★ 5/5
TrustpilotFirst class communication.
First class communication.Great initial experience and photos on right move .Very helpful when dealing with solicitors . Friendly and supportive at all times .
Jill · 24 November 2024
Agent replied · 22 October 2024
Thank you so much for taking the time to leave Steven, Faith and the rest of our team in Forest Hall a 5 star review, we really appreciate it!
★★★★★ 5/5
TrustpilotPainless process.
The staff in Fenham branch were extremely helpful, and kept us informed at every stage of the process until the eventual sale. Many thanks.
Steven · 18 November 2024
Agent replied · 24 December 2024
Thank you so much Steven for taking the time to leave this lovely review for our team in Fenham, we really appreciate it!
★★★★★ 5/5
TrustpilotFantastic Estate Agents
Rook Matthews Sayer were fantastic. Everyone knows that selling a house is stressful however RMS made the whole process so easy. Sadly our chain broke a couple of times however RMS were quick in re-marketing our home and we ended up getting a great price. Excellent communication throughout and the staff in the Blyth office are clearly passionate and are really good at what they do.
Jonny · 17 June 2021
Agent replied · 22 October 2024
Dear Jonny, We're very happy that after a few hurdles we were able to secure you a buyer for your house and at a price you were happy with. Thank you for taking the time to leave 5 stars and write such a kind review.
★★★★★ 5/5
TrustpilotEveryone I dealt with though your amble…
Everyone I dealt with though your amble office helped me a great deal through the whole process of buying my flat, can’t thank them enough.
Mrs · 30 October 2024
Agent replied · 24 December 2024
We're thrilled to know that you felt supported throughout your purchase. Thank you so much for taking the time to leave this 5 star review for our team in RMS Amble.
★★★★★ 5/5
TrustpilotGood, professional estate agents
Excellent experience of selling a property. It wasn't a straightforward sale but it was handled with tact and understanding. All the people in the office were professional, friendly, efficient and honest. They kept in touch and I never felt like I was being ignored. I have used them before and would definitely use them again
Private · 4 December 2022
Agent replied · 22 October 2024
Hi, thank you so much for leaving this 5* review. Please could you let us know which branch you dealt with so we can share your kind words with them? marketing@rmsestateagents.co.uk
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
