Every review we hold for the Hexham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotCouldn’t have asked for a better service
I had been in my property on South Beach for over 50 years and the prospect of selling was daunting to say the least. I had 4 estate agents to give valuations and discuss their services.Alayna, Branch Manager/Valuer from Rook Matthews Sayer Blyth branch stood out from all the rest. Apart from giving a very realistic valuation for my house she explained the full sales process and I felt confident enough to put my sale in the hands of her office. She had extolled the skill of her office staff and they certainly lived up to her description. From Gillian and Suzanne to Sharon and Michelle they were all so helpful, knowledgeable and proactive. Within a couple of days we had a sale agreed and everything was passed to Dawn the Sales Progressor. What can I say about Dawn? Excellent service and she dealt with everything promptly ensuring that contracts were exchanged and the sale completed within 8 - 9 weeks.A huge thank you to the whole team at RMS - they were always available to answer any queries I had. Apologies if I have missed any of the Team Member out. I can’t recommend them highly enough.
June · 2 November 2022
Agent replied · 22 October 2024
Dear June, we're delighted to have received your 5*s and your lovely words for RMS Blyth, thank you so much. The Blyth branch are fantastic and we hear time and time again how proactive and approachable they are.As a side note, this review has warmed my heart personally as I first met with you when I was administrator in Blyth, it was a pleasure to work on your behalf. I've now since become part of RMS' marketing team and I'm so pleased to have been able to reply to this wonderful review. - Suzanne
★★★★★ 5/5
TrustpilotExcellent all round
This was my first time buying a house. Even though the agents were acting for the Sellers, they still took care of us. They responded to emails the same day and were great at keeping us posted on the important matters. Everyone was really friendly in person and over the phone.
Ian · 23 September 2024
Agent replied · 22 October 2024
Thank you so much Ian for taking the time to leave this wonderful review. We really appreciate it!
★★★★★ 5/5
TrustpilotMy wife and I recently sold our house
My wife and I recently sold our house in the North East, to relocate to Poole, Dorset. We used the services of Rook Matthew Sayer in Hexham to sell our house. Cheryl from RMS visited our home to run the process past ourselves, and marketed the property for us. The selling price she suggested was £10k higher than other estate agents had suggested, however within less than a fortnight, two offers matching the asking price were received!From our experience, Cheryl and RMS did what was written on the side of the tin, promptly selling at the asking price, and kept us informed at all times with how matters were proceeding.We are now in our new home in Dorset, but will conclude by highly recommending using the services of RMS in Hexham without hesitation if people are looking to move. From meeting Cheryl for the first time, to receiving the keys to our new property, took around four months. As I mentioned earlier, we would fully recommend them! 😊😊
Ian · 23 October 2022
Agent replied · 22 October 2024
Dear Ian, this was so nice to read. Thank you for taking the time out of your day to leave this wonderful review for Cheryl and the rest of the team at RMS Hexham. Cheryl definitely knows her way around the market and we're delighted to have secured you a sale of £10k more than the other agents suggested. We hope you are settling into your new home in Dorset well and we can't thank you enough for recommending us, it means so much.
★★★★★ 5/5
TrustpilotGreat friendly service
Great friendly service, Dylan kept me informed at every point and I appreciated the phone call updates at the early stages of the process. Well done the Fenham branch.
Paul · 20 December 2024
★★★★★ 5/5
TrustpilotKate and Wendy were excellent.Kept us…
Kate and Wendy were excellent.Kept us updated throughout and were very professional.Totally recommend their services
Jackie · 5 February 2024
Agent replied · 22 October 2024
Thank you so much Jackie for taking the time to leave this 5 star review for our team in RMS Bedlington, we really appreciate your recommendation.
★★★★★ 5/5
TrustpilotIt was a difficult time when I had to…
It was a difficult time when I had to put my late father’s property up for sale. From my initial contact with RMS I have been treated with respect and courtesy. The valuation of the property was completed quickly and the house soon on the market. RMS arranged an open day for viewings which resulted in several offers. Unfortunately, through no fault of RMS the initial sale fell through. Not to be daunted the staff at RMS quickly arranged a second round of viewings which again resulted in several offers and ultimately a sale. I have been greatly impressed with the professionalism, determination and commitment from all at RMS. I have no hesitation in recommending this office to anyone considering buying or selling a property in the Gosforth area.
Rick · 24 August 2022
Agent replied · 22 October 2024
Dear Rick, thank you so much for taking the time to give this wonderful 5* review for RMS Gosforth. And thank you for trusting RMS with such a precious property such as your late fathers. It truly means the world to us that you would recommend our services to others, this gives us the determination to maintain it at the highest standard.
★★★★★ 5/5
TrustpilotHighly recommend Alistair Bowman
Alistair was so helpful throughout, as first time buyers he explained everything thoroughly and helped make it so much easier to understand. He was always available for any questions and helped the whole thing remain stress free.
Anthony · 22 December 2021
Agent replied · 22 October 2024
Dear Anothony, thank you for taking the time to leave a lovely 5* review for Alistair. We're so glad he was able to provide you with a stress free service right up until completion. Thanks again
★★★★★ 5/5
TrustpilotFirst time buyers - Blyth branch
We were first time buyers but Kate at the Blyth Branch was great and made buying our home a lot easier than expected! She always kept us up to date and is quick to respond to emails. Thank you Kate.
Rachel · 7 June 2021
Agent replied · 22 October 2024
Dear Rachel, thank you for taking the time to leave our Blyth branch a lovely review, specifically Kate. We're so glad you are happy in your first home!
★★★★★ 5/5
TrustpilotAbsolutely amazing service
Absolutely amazing service. Jon went above and beyond to help us, couldn’t thank him enough. Highly recommend.
Holly · 20 November 2023
Agent replied · 22 October 2024
Thank you so much Holly for taking the time to leave this wonderful five star review for our Mortgage Advisor Jon, we really appreciate it!
★★★★★ 5/5
TrustpilotExcellent
So happy with the care and attention we received from Hannah and the rest of the team. They were thorough in showing us round our new house, very easily contactable and were quick to answer any questions we had. I would definitely recommend and use again if ever needed.
Emma · 19 September 2024
Agent replied · 22 October 2024
Thank you Emma for leaving RMS Amble a glowing 5 star review. We can't thank you enough for your recommendation.
★★★★★ 5/5
TrustpilotRMS have been fantastic throughout
RMS have been fantastic throughout the process of buying my current house. RMS helped me significantly during the initial negotiations to help me secure the property and also acting as a reliable intermediary between both mine and the sellers solicitors. I had a great amount of trust and confidence with RMS throughout the entire process - they often offered support with communication to help speed up the buying the process and ensure the transaction went as smoothly as possible. Additionally, since moving into the property RMS have offered expert advice on how to increase the market value of the property.5* all around
Harley · 22 July 2022
Agent replied · 22 October 2024
Dear Harley, thank you for the lovely review, we truly appreciate your kind words.
★★★★★ 1/5
TrustpilotDo not recommend
Not a good experience at all with gosforth branch. Viewed a house and after our offer got accepted we found out from our surveyor that the house was a leasehold (advertised as freehold online) when we enquired with staff at the branch they said it was 100% freehold property. After making more enquiries we found out that the house was a leasehold and we backed out even though the agents were saying it was a freehold. After we backed out the advert went up again for the house - only this time advertised as leasehold! We only went forward with this property as it was claimed to be freehold but the experience from the beginning was awful. For a first time buyer would not recommend. We spent a lot of money on the survey report and only to found out it’s a leasehold property. If RSA did their own proper work we wouldn’t have to lose out on that money and wouldn’t have gone ahead with the property either. Not the type of agents you want to purchase a house with.
Customer · 3 July 2022
Agent replied · 22 October 2024
We’re very disappointed to receive this review as after discussing this with our Gosforth branch we felt we should provide the details of what occurred during this process.We’d like to outline that the property was advertised and sold as a freehold property, meaning whoever purchases the property, purchases it as a freehold property (reverted as any existing lease-related charges are settled during the sale process). When the transaction completes, the buyer will own a ‘Freehold’ property. We’re sorry that you missed out on this property and please understand that we do take your comments on board and we note the points you have presented but on this occasion you did not believe the information that the Gosforth branch provided you, which caused you to research matters further and decrease your offer. This ultimately unnerved the vendor and in turn made them withdraw from your proposed sale and go ahead with a different buyer who they thought would proceed more quickly. That decision ultimately lies with the vendor of the property and not ourselves.We would like to wish you luck in your house hunt and hope you find a suitable property.
★★★★★ 5/5
TrustpilotExcellent service provided by whole of…
Excellent service provided by whole of Ryton team. As the client they kept me updated by phone and/or email explaining everything as it happened. Special shout out to Steven who was friendly, approachable and professional at all times. Highly recommend.
Mrs · 27 February 2021
Agent replied · 22 October 2024
Dear Linda, thank you for leaving our Ryton branch and specifically Steven 5 stars and a great review. We're very happy to read how you were guided through the process so professionally. Many thanks again
★★★★★ 5/5
TrustpilotMortgage Through Alistair
Alistair helped us through our mortgage from the first appointment right up until completion. always helpful and friendly and answered My 101 Questions within hours of me asking them! Nothing was an issue for Alistair and he always explained things so we could understand! Absolutely Brilliant and would definitely recommend to friends and family.
Jade · 10 June 2024
Agent replied · 22 October 2024
Thank you so much Jade for leaving a fantastic review for our Mortgage Advisor Alistair!!
★★★★★ 5/5
TrustpilotThank you to Alistair Bowman
Big thank you to Alistair Bowman for his help with my recent house purchase. Alistair has always been available and helpful throughout the whole process and made the experience a lot less stressful! Thanks again
Becky · 10 January 2022
Agent replied · 22 October 2024
Dear Becky, thank you for leaving Alistair 5 stars and a lovely review. Wishing you lots of happiness in your new home!
★★★★★ 5/5
TrustpilotSian at Ponteland has been very helpful…
Sian at Ponteland has been very helpful helping me find properties and arrange viewings Thank you 😊
Customer · 15 October 2023
Agent replied · 22 October 2024
Thank you for taking the time to leave this review for Sian in our Ponteland branch.
★★★★★ 5/5
TrustpilotHighly recommend
We could not thank the staff enough for their never ending support in the sale and purchase of our homes! The staff are friendly, informative, quick to reply with fantastic communication skills and go above and beyond to help through the process. Everyone we dealt with in the gosforth and west Denton staff were amazing- from Natalie, Eve, Jack, David and Neil to name but a few. Thankyou so much for helping us find our dream home and making the sale of our first home so smooth.
Samantha · 23 May 2022
Agent replied · 22 October 2024
Dear Samantha, thank you for leaving a lovely review for both our Gosforth & West Denton teams. We're so glad we were able to secure you both a sale and a purchase. Wishing you a lifetime of happiness in your dream home!
★★★★★ 5/5
TrustpilotGreat, friendly service …
This was the second time that we’ve used Rook Matthews and we were very happy with the service we received on both occasions.Zara at Ryton made the process easy and updated me regularly on the progress of the sale.
Norma · 2 March 2021
Agent replied · 22 October 2024
Good Morning Norma, Thank you very much for the lovely review you left us for Zara and the Ryton Team, I'm sure they enjoyed reading it at much as we did.
★★★★★ 5/5
TrustpilotFriendly and smooth service
All the agents I dealt with at Rook Matthews Sayer (Richard, Natalie and Eva) were all really friendly and helpful. They would get back to me quickly with any answers to queries I had and as this was the first time I was buying a house, they made the process really smooth and as stress free as could be so thank-you RMS!
Rebecca · 3 December 2023
Agent replied · 22 October 2024
Dear Rebecca, thank you for taking the time to leave this 5 star review for RMS Gosforth, we really appreciate it! Congratulations on completing on your first home.
★★★★★ 5/5
TrustpilotAbsolutely amazing service from…
Absolutely amazing service from everyone at the office...nothing was a problem and every query was dealt with promptly and professionally.Thank you for everything especially Dawn who is a credit to the company.
Mrs · 10 April 2022
Agent replied · 22 October 2024
Dear Heather, that's brilliant! We're very glad to hear the Blyth team and specifically Dawn provided 5 star, amazing service. Many thanks for leaving a review.
★★★★★ 5/5
TrustpilotOnce again our lovely mortage advisor…
Once again our lovely mortage advisor from the bedlington branch Alistair has again went above and beyond for us. Nothing is to much bother and he works his bit off to make sure everything was sorted for us after a long long sale! Thank you so much again
Ailis · 12 August 2024
Agent replied · 22 October 2024
We love reading reviews like this! And no surprise it is for our wonderful Alistair. Thank you so much Ailis for highlighting his great customer service to us.
★★★★★ 5/5
TrustpilotA fantastic experience selling my…
A fantastic experience selling my property with RMS, the house sold within a few days and the whole team kept me in the loop during the sale. Very approachable and knowledgeable. If I’m to sell again, I will be straight back to them. Couldn’t recommend enough!
Jordan · 14 September 2024
Agent replied · 22 October 2024
Thank you so much Jordan for taking the time to leave this fantastic 5 review for RMS Bedlington. We can't thank you enough for your recommendation.
★★★★★ 5/5
TrustpilotAlistair Bowman
Fantastic service from Alistair throughout the process. Really informative and helpful.
Stuart · 27 July 2026
★★★★★ 5/5
TrustpilotGreat Mortgage Adviser
Neil our mortgage advisor was very helpful every step of the way and found us a great offer, even when we had a tricky set of circumstances (myself being an international citizen) and was able to help us navigate it all very effectively and kept us well informed
Chris · 9 August 2024
Agent replied · 22 October 2024
Thank you so much Chris for taking the time to leave this fab review for Neil our Mortgage Advisor.
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