Every review we hold for the Heswall office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotMove Residential lettings Allerton Road…
Move Residential lettings Allerton Road Liverpool, used them for a number of years they just went from bad to worse , not answering emails , missing holes in the ceiling and mould on 6 month inspection , there workmen overcharging, trying to charge for redoing a job they messed up , the list is endless
Jacqueline · 30 June 2021
Agent replied · 11 June 2024
Hi Jacky, it is disappointed to hear your review, particularly as you chose to use our services again and again for three different tenancies for over six years. I know the team have tried to contact you you discuss this personally. It is also surprising given that you asked for us to re-advertise the property again to find you a new tenant which we did, however we did not feel comfortable continuing to advertise the property in its poor state of repair after receiving offers from potential applicants asking for improvements and being advised by you that you would not look to action necessary repairs which you had previously advised you would look to complete. You have mentioned a contractor wanting to charge you to re-do a job however it is important to note that you did not pay the original invoice the contractor submitted for works that you requested and were completed and after chasing payment on this you refused to pay, later asking him to reattend even though you still owed him money. It is understandable that he would not complete further works for you when you had already advised our team you had no intention of paying him for the works you had signed off and he had completed in good faith.We can understand that you may have been unhappy that we did not feel that your property met the standards required for letting but unfortunately we would not want to move a tenant in to a home where we did not feel that the landlord or their representative in your case would meet their obligations and we could not trust to pay third party contractors for works they had completed at your request as.We wish you all the best in the future.
★★★★★ 5/5
TrustpilotMove Residential provided excellent…
Move Residential provided excellent service, Jenni was particularly helpful & attentive.
Ian · 8 April 2020
Agent replied · 11 June 2024
Hello Mr Ditchfield,Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future!Kind regards,Team Move Residential
★★★★★ 4/5
TrustpilotJenni Mitchell was a godsend
Jenni Mitchell was a godsend. Selling a property is extremely stressful, and after one buyer fell through at the last minute, Jenni jumped in and made sure the second sale wasn’t held up. Xx
Ellie · 4 March 2022
★★★★★ 5/5
TrustpilotWould absolutely recommend the Heswall…
Would absolutely recommend the Heswall team. We originally marketed the property with a leading estate agent in the area, and after not one single viewing in two weeks we changed to Move Residential. Adam visited our property straight away, took some fantastic pictures that really showcased our home and proactively made some suggestions how to improve the marketing, they had it up advertised online within 48 hours of the appointment, result was 6 viewings in one week and multiple offers. Professional and friendly team, nothing is too much trouble. Gethin, Adam, Liam and Jenni, great work & many thanks.
Caroline · 9 May 2022
★★★★★ 5/5
TrustpilotExcellent service
Good pricing, excellent service from start to end of the process, including regular input beyond what was expected through a somewhat difficult and protracted sale due to conveyancing issues outwith Move Residential's control. Whole team involvement from marketing, viewings and negotiations, a pleasure to have managing the sale.
PK · 3 September 2024
★★★★★ 1/5
TrustpilotTerrible terrible service for letting
Terrible terrible service for letting, They will not pay my deposit back. They are making all sorts of claims. I did not even think that was possible given the property was left if perfect condition. What is wrong with these people. DO you Job, you are being paid for it!
Kay · 20 December 2021
Agent replied · 11 June 2024
Hi there,Thank you for taking the time to provide feedback on your experience; we appreciate the opportunity to review, reflect and improve on our services. We are sorry and saddened to hear you have been having some difficulties regarding your recent tenancy. Your deposit is held in a government scheme as per your contract, to offer protection in the event of breaches of tenancy. This scheme is set up to ensure that there is a fair process if a dispute is to arise between a tenant and landlord. Your landlord does not share your perspective on how the property was left and was disappointed with the condition and cleanliness when you vacated; this feedback has been communicated to you as is our role. As no agreement has been reached between you and your landlord, the evidence of the condition the property was left in when you vacated is provided to the deposit scheme alongside the original inventory, quotes and/or invoices received. You also have the same opportunity to provide your own information. This information is then considered by an independent arbitrator to ensure a fair and transparent outcome for all parties. We do not gain in any way from any deposit claim made by a landlord; any funds awarding for damages or cleaning for example pay towards these areas if the deposit scheme feel they are justified.We hope this has clarified the situation for you. If you would like to discuss any of the issues raised, please don’t hesitate to get back in touch with us. We wish you all the best in the future.Kind regards,Move Residential
★★★★★ 5/5
TrustpilotExcellent service with a great team
Alec, Jenni and the rest of the team at Move Residential were simply excellent from the initial inquiry for the sale of my house all the way through to completion. Great advice and support throughout and genuinely cannot fault them - if you are looking to sell a property, I wouldn't look anywhere else.
Matt · 7 May 2024
★★★★★ 5/5
TrustpilotVery pleased with the service from the…
Very pleased with the service from the Move Residential Team. Very pro-active at their job. Sold our house very quickly at the asking price - we had buyers queuing up!!! Also very good at keeping us up to date with new properties coming up for sale. We would especially rate Neil Scott as being the best estate we know!!!!!
Neville · 8 July 2019
Agent replied · 11 June 2024
Hi Neville, Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future! Kind regards,Team Move Residential
★★★★★ 5/5
TrustpilotCurrently looking for a new property…
Currently looking for a new property having sold ours. Registered with all estate agents across Wirral and Cheshire. Everything we’re interested in is going to Rightmove with ‘under offer’ already! Move Residential are the only agents that are letting us know of properties before the go on Rightmove. They have been incredibly helpful and proactive in assisting us with our search. Very helpful and very professional. Would like to mention Alec and Gethin, they’ve been a great help.
Ange · 14 June 2022
★★★★★ 5/5
TrustpilotGreat service
A good estate agent is essential for progressing a property purchase and Rachel wasn't just good, she was great. Communication by phone and email very prompt. Rachel took concerns seriously, acted on them and reported back. Just exchanged contracts and I'm very happy. Thank you!
Julia · 3 October 2024
★★★★★ 5/5
TrustpilotSuperb!
From start to finish Move Residential provided a stellar service and were always at the end of the phone to help guide us through our particularly tricky sale. We would certainly recommend them to our friends and family and would hope they got Jenni who was an absolute gem!Five stars from us!
James · 29 June 2021
Agent replied · 11 June 2024
Hi James,Thank you so much for your fantastic review. We are pleased to hear you had a great experience working with us, and really appreciate your excellent comments, especially regarding Jenni from our Sales Progression Team. We wish you all the best in the future! Kind regards,Move Residential
★★★★★ 5/5
TrustpilotCalming experience
As a first time buyer, embarking on purchasing the right house for me was nerve wracking to say the least! The team at Move Residential held my hand every step of the way. They were friendly, honest and helped me through all of the decision making with patience and professionalism. Would definitely recommend!
Katie · 12 April 2021
Agent replied · 11 June 2024
Hi Katie,Thank you very much for taking the time to write a review. We are pleased to hear you had a great experience and really appreciate your fantastic comments regarding our customer service. We wish you all the best in your new home!Kind regards,Move Residential
★★★★★ 5/5
TrustpilotMade Easy for First Time Buyers
As first time buyers, there was never any part of the process that felt overly complicated or where we felt left out of the process - from the first instant, everyone spoke in clear terms and with total transparency. Special mention should go to Leanne who helped nudge our mortgage lender when we needed them to expedite their valuation and to Alec who kept us fully updated on everything happening with the seller and the onward chain.
James · 23 June 2022
★★★★★ 5/5
GoogleThank you Gethin and team for selling our house, you gave good advice throughout the whole process and it was appreciated
Julie · 28 March 2023
★★★★★ 5/5
TrustpilotJenni Mitchell from Move Residential…
Jenni Mitchell from Move Residential provided an excellent service..she made it easy to work with her and I found her extremely approachable and professional. Thank you Jenni
Linda · 18 August 2022
★★★★★ 5/5
TrustpilotSell with the best!
The team at Move Residential are friendly, professional and efficient. They made our experience totally stress free. They know the market really well and were able to achieve a very fair deal smoothly and quickly. They organised viewings and kept us updated throughout the whole process. Would highly recommend!
Eleanor · 27 June 2024
★★★★★ 5/5
TrustpilotSelling our home
We interviewed 3 estate agents and Adam from MoveResidential was heads and shoulders above. On time for the appointment, very knowledgeable about the market and explained the process very well. From signing the contract to getting an offer we were kept informed on a regular basis. When we rang we always got great service from Alec, Liam or Gethin and a response that answered our query. We would highly recommend MoveResidential to anyone selling their house.
Angie · 25 May 2022
★★★★★ 5/5
TrustpilotI would like to thank all the staff at Move Heswall for an excellent service
I would like to thank all the staff at Move Heswall for the excellent service they provided from start to finish during the sale of my mothers property. They provided regular updates regarding viewings and offers, and when a sale was agreed the sales progression team continued to provide updates and maintained communication between all parties in the chain. This is the second time we have used Move for a house sale and would highly recommend them to others.
Martin · 22 December 2021
★★★★★ 5/5
TrustpilotProfessional
We have just bought a house with Move Heswall. Very professional team. Jenni kept us up to date throughout. From a buyers perspective we were impressed.
GS · 17 August 2022
★★★★★ 5/5
TrustpilotGreat service from start to finish
Rosie at Move Residential was an absolute star in handling our house purchase. She kept us informed at every stage of the process and helped negotiate a very long and difficult chain with ease. Move were so helpful - would definitely be happy to work with them on any future purchases.
Emilia · 19 March 2021
Agent replied · 11 June 2024
Hi Emilia,Thank you very much for taking the time to write a review. We are so pleased to hear you had an excellent experience purchasing your new home with us. We really appreciate your feedback, especially regarding Rosie, and would be more than happy to help you in the future! Kind regards,Move Residential
★★★★★ 5/5
TrustpilotAn excellent Estate Agent!
The MD of Move Residential personally handled the sale, accompanying viewings. After we had an accepted an offer, the team monitored progress throughout and the MD again intervened when the purchaser's solicitor proposed to slip the completion date and his intervention ensured our sale and new property purchase were successfully completed on the same day as planned. All in all, very impressive.
Mr · 8 September 2023
★★★★★ 5/5
TrustpilotTHE EXTRA MILE LOUIS
Found You staff very willing to help, up close & personnell very good. A seperate mention to Louis who was really helpful in every way, well done Louis you went the EXTRA MILE.....
Brian · 14 February 2025
★★★★★ 5/5
TrustpilotSo helpful to First Time Buyers
When we went into the process of buying a house we had so little idea of what was involved. After dealing with some very difficult estate agents just to book viewings, once we did have an offer accepted we quickly realised how fortunate we were that our future property was being sold via Move.Special mention for Jenni who has always responded to all our queries promptly and generally just been a delight to communicate with.
Karen · 30 May 2022
★★★★★ 5/5
TrustpilotThe guys at Move Residential made the…
The guys at Move Residential made the whole process so transparent and easy. They were very supportive and also very knowledgeable of both the area and their client base which made the whole process run very smoothly. The suggestion of conveyancing solicitor was top rate and I cannot fault any part of the supporting process
Steve · 18 July 2019
Agent replied · 11 June 2024
Hi Steve, Thank you so much for taking the time to review us. We really appreciate your kind feedback and wish you all the best in the future! Kind regards,Team Move Residential
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