Trusted Agent profile · Heswall

Hewitt Adams Ltd Heswall reviews

★★★★★ Excellent

232 reviews across 1 platform

20 Pensby Road, Heswall, CH60 7RE

Hewitt Adams Ltd's office in Heswall, at 20 Pensby Road, is rated 4.9 out of 5 across 232 reviews on 1 platform, including 232 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.

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4.9 / 5

232

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Hewitt Adams Ltd, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Heswall office, from every platform, shown as written. First names only.

5/5

Google

I mostly dealt with Dan and he bent over backwards to help us get the property. He is totally professional and Hewitt Adams have always dealt promptly with any issues. All the staff and Dans business partner Ben have been outstanding. We also dealt a lot with Jennie and she is also very flexible and helpful. I can absolutely recommend this company to anybody such high standards of dealing with the customer don’t come very often!

John · 9 December 2022

Agent replied · 9 December 2024

Thanks John!

5/5

Google

Before selling my mums property I checked out reviews of a number of Estate Agents and went with my gut feeling. To be honest I was nervous but Hewitt Adams put me at ease and the whole process went really well. They updated regularly and provided feedback from prospective buyers. I would thoroughly them.

Lynn · 15 January 2026

Agent replied · 15 April 2026

Thank you Lynn. I’m really pleased we were able to help. Thank you for choosing to sell your mums home with us. We really appreciate you trusting us with the sale.

5/5

Google

From the start Ben was informative, helpful and explained everything easily including being upfront about costs - which were very competitive! They did everything asked of them and very efficiently. I would definitely use them again and recommend them! Daisy was then the agent we dealt with and she was great to have on the end of the phone or email. Daisy was always working towards our goal and spent generous amounts of time organising everything for us so we didn't have to. She put in a lot of effort and it was noticed, thanks Daisy!

Robert · 7 June 2022

Agent replied · 9 December 2024

Thank you Robert, we appreciate you taking the time to leave this review of your experience

5/5

Google

We used Hewitt Adams to buy our property and we can’t recommend them highly enough!! Moving house is a stressful time and we are relocating our family from London to the Northwest, making the process even more intense. We are so glad Ben and his team helped us find the perfect home. From the onset they were calm professional and understanding. They communicated effectively with us throughout the whole process. A special shout out to Ben as he helped keep our dream move alive despite problems along the way. He was always available and worked tirelessly to get the sale over the line. It is clear Ben and his team really care for their customers. Thanks Hewitt Adams

Emma · 7 June 2022

Agent replied · 9 December 2024

Thanks Emma! Happy to have helped

5/5

Google

The whole team were diligent and conscientious in all dealings. I received a very competitive rate that was unmatched by any of the other local agents and having sold with another local agent within the last two years, there really was no comparison. The level of attention from Hewitt Adams was superb. Best of all - communication was excellent throughout the selling process and I was kept fully informed of any developments. Viewing were regular and plentiful and the firm always sent their rep to complete them. All the staff were were tireless and proficient in their roles and I would definitely recommend Hewitt Adams to any prospective vendor or buyer.

Eleanor · 7 June 2022

Agent replied · 9 December 2024

Thank you Eleanor. Happy to have helped you move

5/5

Google

From home purchasers perspective, exemplary service, communications and support from the team at Hewitt Adams Heswall office throughout the whole process. Special shout-out to Sophie, Matt and John for guiding us through our first purchase and for wise advice and perceptive sign-posting for legal and surveying services. Great work all.

James · 15 February 2026

Agent replied · 15 April 2026

Thank you, James, for your wonderful feedback! We're thrilled to hear about your positive experience with our team at Hewitt Adams in Heswall. It's great to know that Sophie, Matt, and John provided you with the guidance and support needed! Enjoy your new home!

5/5

Google

Dan and the team at Hewitt Adams are by far the best letting/estate agents that I have dealt with. They are professional and friendly at the same time. Any issues are dealt with promptly and to a high standard. As a tenant it is very reassuring to know that they look after you, the property and the landlords.

Kate · 16 January 2024

Agent replied · 9 December 2024

Hi Kate, thank you so much! We hope you are keeping well!

5/5

Google

The team at Hewitt Adams were supportive, efficient and proactive with the sale of our property. Ben and Sophie, with whom we mainly dealt, kept us informed every step of the way. We wouldn’t hesitate to recommend this company.

Aoife · 8 April 2026

Agent replied · 15 April 2026

Thank you, Aoife, for your wonderful feedback! We're thrilled to hear that you found our team at Hewitt Adams supportive and proactive throughout the sale of your property. Ben and Sophie appreciate your kind words and are happy to have kept you informed every step of the way. Your recommendation means a lot to us, and we look forward to assisting you again in the future.

5/5

Google

Liz went above and beyond to ensure we sold our property. Great communications and timely actionable nudges to the 'buying team'. She emphasised with our situation and was thoroughly invested in the sale of our property. Every interaction with Liz, left us feeling positive that we would acheive our desired outcome.

Kieran · 29 April 2024

Agent replied · 9 December 2024

Thanks for taking the time to leave this review Kieran

5/5

Google

I am thoroughly impressed with how Dan, Ben and the team at Hewitt Adams have handled not only the recent sale of my property but the speed in which they processed my current rented home. Professional and personal, which is not always the case these days, and especially in the current climate, a special mention to Daisy who kept in constant contact throughout the entire process, which made it a stress free period for me. I would definitely recommend the Hewitt Adams as the go to Estate Agents in Heswall.PositiveResponsiveness, Quality, Professionalism, Value

Lee · 28 August 2021

Agent replied · 9 December 2024

Thanks Lee - really appreciate it!

5/5

Google

We had an excellent experience with Hewitt Adams. We had meetings with several local estate agents and there was no doubt who to pick. Ben was open and honest, showed passion for his job and great local knowledge. The property was advertised and had viewings within days of the initial meeting. During the process which can be very stressful Daisy was a great help. She communicated excellently, reassured us when needed and was great at organising anything we or our buyer required. An all round excellent service.PositiveResponsiveness, Quality, Professionalism

Stephen · 28 August 2021

Agent replied · 9 December 2024

Thank you Stephen. Really appreciate it!

5/5

Google

I’m sure if it wasn’t for Hewitt Adams' help and advice we’d still be 'on the market’. Everyone at Hewitt Adams was very attentive and professional, pro-actively contacting us and providing important information at key times. We couldn’t have asked for a better experience.

Callum · 15 February 2026

Agent replied · 15 April 2026

Thank you Callum. It was a pleasure to help facilitate your move, and a wonderful property to work on. We hope you enjoy your next home just as much as you have this one!

5/5

Google

Ben and the team at Hewitt Adams made selling our house so quick and easy. The whole team is friendly and professional- we would absolute choose them again in the future and happily recommend to friends and family.

Caroline · 4 November 2024

Agent replied · 11 November 2024

Thank you so much! Enjoy your new home!

5/5

Google

Can't thank everyone enough at Hewitt Adams, especially Liz who made my experience of buying my first home stress free! Liz answered any questions I had even if she didn't need to. Thank you Liz.

Melanie · 17 December 2024

Agent replied · 23 December 2024

Thank you Melanie! Enjoy your new home! Thank you for the brilliant feedback about Liz! She was delighted to help you complete before Christmas!

5/5

Google

An efficient, friendly and approachable estate agency. All members of staff had a hand in resolving a rather protracted sale and all were so easy to deal with. I would have no problem in recommending them and will use them in the future

Frankie · 15 February 2026

Agent replied · 15 April 2026

Thank you Frankie. It was a pleasure to help you with the sale. Delighted we got it across the line.

5/5

Google

Selling twice through Hewitt Adams was such a seamless process.All the personnel in the office are polite and answer the phone with queries efficiently. Special mentions go to Ben,Sophie and Josh during the latest sale who exceeded expectations.Recommend highly if selling a property.

SHARON · 15 February 2026

Agent replied · 15 April 2026

Thank you, Sharon, for your wonderful review! We’re delighted to hear that your experience with Hewitt Adams was seamless. Our team, especially Ben, Sophie, and Josh, strive to provide excellent service, and it’s great to know they exceeded … More

5/5

Google

We have recently sold (via Heswall) and bought (via Neston) both the branches pulled out all the stops to get our property sold and secure us our new home in a timely and efficient manner, we achieved the sale price we wanted with some …

William · 15 January 2026

Agent replied · 15 April 2026

Dear William, Thank you for your fantastic review! We're thrilled to hear that both our … More

5/5

Google

We have used Hewitt Adams twice now and always recommend them to friends and family. From start to finish they are professional but always approachable. They go through the whole process and feel more like friends. We have bought and sold with Hewitt Adams and they have always done the best job for us and always advised us correctly. I cannot recommend them enough if you want a friendly, hard working, best value for money and successful estate agent they are the best there is.

Rebecca · 18 December 2024

Agent replied · 23 December 2024

Thank you Becky! We love helping your family every time! Enjoy your first Christmas in your new home! :)

5/5

Google

We decided to use Hewitt Adams after our parents had a great experience last year selling their house, and we had a bad time initially trying to sell with purplebricks which had been a nightmare. Ben came to our home for a good chat and was very positive about us selling up before Christmas, as we are emigrating to Australia next year, and was very quick and efficient at getting the pictures and advert up within a day or two. The Hewitt Adam’s team were very helpful throughout the whole process and we sold for the price we wanted very quickly! Would definitely recommend this local estate agent to anyone else, thank you :)

Lucy · 16 December 2024

Agent replied · 23 December 2024

Thank you Lucy! We really appreciate you doing this review, and we were really happy to help you guys sell in Double glazed windows, power points for your exciting move to Australia! Good luck! :)

5/5

Google

I chose Hewitt Adams in total confidence after trawling through numerous local estate agents, large and small. I haven't regretted my choice for a minute. The reasons? The openness and transparency of the two owners, Dan Hewitt and Ben Adams, and the friendly efficiency of their staff. The up-close and personal touch that only a local outfit can provide. In particular, Dan Hewitt's unwavering professionalism and patience in what proved to be - for legal reasons my end - a fraught and protracted pre-letting process. His incredibly prompt response times in our communications sometimes left me standing and always helped to speed things along. Then there is the small army of dependable, quality back-up services that Hewitt Adams have at their disposal. Dan was able to put me - a first-time landlord - on to a fast-working decorator, an excellent plumber/gas-fitter for the installation of a new boiler and various less demanding tasks, not to mention his always-sound advice about fitting blinds, carpets and numerous other aspects of making the house ready for new tenants. After patiently sitting out the lengthy wait for the property to be ready, the speed with which Hewitt Adams found a reliable tenant was remarkable, given the battery of checks and cross-checks that needed to be run. It took them a mere ten days or so and the result was to everyone's satisfaction. In my case, Hewitt Adams have struck a perfectly harmonious balance in looking after the interests of landlord and tenant alike. Save yourselves some time. There's no need look any further than Hewitt Adams.

Ian · 7 June 2020

Agent replied · 9 December 2024

Thank you Ian

5/5

Google

Hewitt Adams have just sold our property for us. We were having difficulty selling, due to our first chain breaking down and the estate agent we were with, were struggling to find suitable purchasers. We were then in danger of losing the property we wanted. From the outset, Ben Adams and his team, were really proactive on our behalf. The amazing photos he took played a huge part in finding our purchasers as they were returning to the UK from abroad. Throughout the whole process, Ben, Daisy and the team were with us every step of the way to ensure that we were kept fully briefed on our progress. I can't recommend them highly enough and will always be grateful to them for going the extra mile for us.

Sue · 7 June 2020

Agent replied · 9 December 2024

Thank you Sue! Appreciate you taking the time

5/5

Google

Really liked this company not only did they sell my home but I also bought a property from them. They were at all times available to answer my enquiries promptly. All the personnel I dealt with were polite and interested. I would like to thank Ben Adams for finding me the property I bought that ticked all boxes for me and also Daisy who ensured my safe passage through the negotiations.PositiveResponsiveness, Quality, Professionalism, Value

Lindy · 28 August 2021

Agent replied · 9 December 2024

Thank you Lindy

2/5

Google

"I'm not even sure why I hire them" - couldn't agree more with our landlord's words. Mushrooms in corridors, fire alarms left to ring (no emergency numbers, just online forms), and mouldy flats. We didn't have a working bath for 9 months because Hewitt Adams just didn't bother with our reminders. Great when you have a baby. We had some minor things they fixed - a loose plug socket. But they were easy fixes, and us having a small child hardly helped. Zero tenant screening too - we had to provide ours but the folks upstairs who would steal from everyone else and witheld rent for 9 months apparently mustn't have? Of course no help from Hewitt Adams despite the cameras installed everywhere. Might be worth it if you're selling, but incentivised to scrimp and scrimp they do. Even ask our deposit, which they dipped into because the dishwasher needed cleaning (turn it on?) and there were specks on the floor....was probably mould since the windows aren't real double glazing. Granted our oven needed a scrub, but they didn't need to buy a new one. Nice folks though.

Samuel · 11 November 2024

Agent replied · 11 November 2024

Dear Samuel, Thanks for the review. We are slightly confused as to why this has just been left as you moved out on amicable terms in June earlier this year. And this landlord has continued to use us since then, with not a singular negative piece of feedback. Please note that your review is also about the wrong office, as the lettings property management is done out of another branch. We acknowledge that the property did have some issues during your tenancy, however looking back through the file we had in excess of 12 jobs instructed, and each job was completed at the property. So we clearly did take your reports seriously, and committed resources to rectifying them. In regards to the check out, the property was indeed left needing a clean which we rightly claimed for. As we discussed with you, the fire alarm issues falls under 'block management', we are not the block managers. And this is not a service we provide - it's something blocks require specialists for. In regards to the other tenants in the block, we cannot comment further on their credentials due to GDPR, but at the time we advised you to contact the police over any stolen items as again this is not something we as letting agents can police. Regardless, thank you for getting in touch and we do appreciate constructive feedback. And we wish you well in the future. Best wishes, Ben

5/5

Google

Great Experience with Hewitt Adams Buying our first home with Hewitt Adams was a smooth and positive experience. Sophie and Ben were especially helpful, always responsive, friendly, and supportive throughout the process. They made everything feel much less stressful, and we’re so grateful for their guidance. Highly recommend!

Ben · 14 June 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Hewitt Adams Ltd Heswall

How many reviews does Hewitt Adams Ltd Heswall have?

Hewitt Adams Ltd's Heswall office has 232 reviews across 1 platform: 232 on Google.

What is Hewitt Adams Ltd Heswall's rating?

Hewitt Adams Ltd Heswall is rated 4.9 out of 5 across all 232 reviews, and 4.9 out of 5 on Google from 232 reviews.

Has Hewitt Adams Ltd won any awards?

Yes. In The Trusted Agent 2026 awards: Hewitt Adams Ltd, Heswall won Trusted Agent.

Where is Hewitt Adams Ltd's Heswall office?

Hewitt Adams Ltd Heswall, 20 Pensby Road, Heswall, CH60 7RE.

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