Trusted Agent profile · Heston

DBK Estate Agents Heston reviews

4.1

★★★★★ Great

157 reviews across 2 platforms

166 Road, Heston, TW5 0QU

DBK Estate Agents's office in Heston, at 166 Road, is rated 4.1 out of 5 across 157 reviews on two platforms, including 155 Google reviews rated 4.1.

Google logo

4.1 / 5

155

Reviews on Google

This office

Facebook logo

5.0 / 5

2

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Heston office, from every platform, shown as written. First names only.

5/5

Google

Mohammad was so helpful with getting my lease renewal paperwork. Chasing things up and written updates. Much appreciated.

Victoria · 16 November 2025

Agent replied · 16 April 2026

This is great feedback, thank you.

5/5

Google

I was delighted to work with Angelika Fraczek and Andrei and the DBK team. Angelika helped us with the replacements needed at the property and managed to get it installed before the Christmas break! Also, I interacted with Andrei who was very prompt and polite. Thank you so much Angelika and Andrei and best wishes ❤️ to you! Thanks DBK.

SONALI · 16 April 2024

Agent replied · 13 June 2024

Hi, Sonali. Thanks for taking the time to share your positive experience. We truly appreciate it!

5/5

Google

I recently moved out of my rental property in Trinity Square, Hounslow, after a wonderful three-year stay. I rented the property through DBK Estate Consultants, and I must say that their team provided exceptional service throughout my tenancy. In particular, I would like to mention Angelika, Andre, Prabh, and Gurlal, who were always very helpful and responsive to my needs. They were professional, courteous, and efficient in addressing any issues or concerns I had. I appreciated their prompt attention & action to my queries. I would highly recommend DBK Property Consultants to anyone looking for a reliable and trustworthy letting agent in Hounslow and nearby areas. Their team's dedication to providing excellent service made my renting experience smooth and enjoyable. Thank you, DBK, for a wonderful three years in Trinity Square! Regards Bala

Bally · 16 April 2025

Agent replied · 13 June 2024

Hi, Bally. We appreciate the kind words and are glad we could provide you with a positive experience!

1/5

Google

DBK is one of the worst estate agents I have ever come across. Firstly, the staff are incredibly rude, dishonest, and unhelpful. I have been living in the property for just over a year and have experienced numerous issues throughout my tenancy. Recently, I spoke with previous tenants who had also endured similar problems and chose to leave the property after a year due to their bad experiences. It’s clear that there’s a pattern of poor management and neglect, and I would strongly advise others to think twice before dealing with DBK.

Staish · 6 April 2025

Agent replied · 26 April 2025

Dear Staish, I am truly sorry to hear your feedback and asked my colleague to look into this. Please can you email me at sharan@dbkestates.com asap with any feedback. Many thanks DBK

5/5

Google

We are very thankful that the engineer came and fixed the issue And thanks to Angelika fore her excellent customer service. We are very pleased with the results. Thanks a lot

Маркуца · 16 April 2025

Agent replied · 16 April 2026

Thank you for your lovely feedback on Angelika in the PM team.

1/5

Google

Worst costumer service provided by Gurlal Randhawa.( inspite of submitting the deposit and documents , Gurlal always threatened to look for the alternative property rather than completing the deal in Hand.) Gurlal is very unprofessional and Rude.No one accompanied while viewing the property.Had intention of keeping my deposit by stressing on incomplete paperwork.Didn’t validate the documents provided by chartered Account. Waste of Time . Save yourself from the Scam of Gurlal Randhawa and this DBK estate agent Team.

Navdeep · 16 April 2022

Agent replied · 13 June 2024

Dear Navdeep, I have spoken to the team involved and understand that we were unable to secure the property for you on this occasion. I can understand that it must have been frustrating, I am informed that we did not receive all the paperwork that was required, and that your deposit was returned asap. Nevertheless I apologise that you were unhappy with the service received. I will be discussing this with the team further. I hope we can assist you with another property if you are still looking. All the best.

5/5

Google

DBK have managed my property for a few years and I’ve always been impressed by their quick service and communication. Mohammad has just agreed an extended tenancy for me and he made sure I was consulted throughout the process and was happy with the outcome. Luigi looks after maintenance and always responds and deals with issues as quickly as he can whilst letting me know of any updates. Highly recommended.

Jacqueline · 11 July 2025

Agent replied · 9 September 2025

Hello, Many thanks for this wonderful review. We are happy to help and thank you for trusting DBK with your property. All the best Team DBK

5/5

Google

We had a great service from Gurveer and his team at DBK earlier this year. They were so helpful, professional and understanding, during a sensitive time. Thank you DBK!

Miranda · 16 April 2025

Agent replied · 23 August 2024

Hi, Miranda. Your feedback is highly appreciated. Thank you for the review!

5/5

Google

Just wanted to say a big thanks for your quick response and speedy fix with the washing machine and flush tank. Really appreciate how fast you got it all sorted, everything’s working perfectly now! It’s great having Angelika Fraczek so responsive and easy to work with. Thanks again for taking care of things so promptly!

Bhanuprakash · 16 November 2025

Agent replied · 16 April 2026

Thank you

5/5

Google

Mohammed is very polite, efficient and very professional.

Harvinder · 16 November 2025

Agent replied · 16 April 2026

Thank you for a great review.

5/5

Google

I have been a tenant in a property managed by DBK for the last 3 years and I couldn't be more pleased with the service they provide. The staff at DBK are exceptionally professional, knowledgeable, and genuinely committed to helping with any queries or service issues I had. I highly recommend DBK and especially commend Mohammad from renewals team for his exceptional work. Thank you for making my rental experience so seamless and enjoyable!

Venkat · 27 March 2025

Agent replied · 26 May 2025

Hi Venkat, many thanks for this wonderful review on your rental experience and particularly on Mohammad. He’s a great asset to the team. All the best.

1/5

Google

I had an extremely rude experience. I sent an inquiry to view a property and received a call from a lady who didn't allow me to say a word. She called to tell me she couldn't schedule the viewing, and every time I tried to speak, she kept interrupting me. She insisted they had 30 people interested in viewing the property and abruptly ended the conversation. Avoid at all costs.

Sabrina · 16 April 2025

Agent replied · 13 June 2024

Dear Sabrina, Thank you for your interest in one of our properties. We apologise that you had a frustrating experience contacting us about a viewing. Due to the high interest with this property, we have implemented a waiting list system to ensure a fair and efficient process for all interested parties. In the meantime, we can notify you about similar properties becoming available. Please let us know. Thank you again for your interest, and we apologise for any inconvenience caused. All the best with your house search. From DBK

5/5

Google

Mohammad Butt was efficient and organised my tenancy renewal very quickly. Would highly recommend.

Nisha · 14 July 2025

Agent replied · 11 August 2025

Great feedback thanks Nisha

5/5

Google

Mohammad sorted out the tenancy renewal for my flat. He was very polite, friendly and professional and the tenancy renewal was processed very quickly and efficiently. I have been using DBK Estate agents lettings for several years and they have always very professional and efficient.

Mangal · 16 December 2025

Agent replied · 16 April 2026

Thank you

5/5

Google

DBK Hounslow member of all the staff very nice well spoken and very friendly. If member of staff we want to talk if he’s busy but later call back email back. We are very pleased there’s service. If we go in the office all the members said hello & owner comes to us and talk to us. We wish them all the best.

Sunita · 11 June 2025

Agent replied · 9 September 2025

Thank you Sunita for your lively feedback.

5/5

Google

I had a great experience with DBK Estate Agents. The team was consistently polite, professional, and approachable. What stood out most was their willingness to explore positive options outside of the usual process, which really helped . A special mention goes to Gurveer, the lead sales person, who was always accommodating and genuinely helpful throughout the entire journey. Highly recommended!

Imran · 12 July 2025

Agent replied · 16 April 2026

Dear Imran, Thank you for such an inspiring review on DBK and our wonderful colleague Gurveer. All the best, stay in touch. From Team DBK

5/5

Google

I have been with DBK for several years it been a pleasure dealing with the company overall but especially the lettings team. I would like to give a mention to Gurlal, Mohammad, Prabhjot , Luigi, Sanmeet and Andrei.

Jitesh · 16 December 2025

Agent replied · 16 April 2026

Thank you

5/5

Google

Big thank you to Angelika for best assistance in household issue .

Magdalena · 16 April 2025

Agent replied · 16 April 2026

Thank you for your wonderful review

5/5

Google

Excellent company - Jazz and Gurveer where very professional and friendly - nothing was too much trouble - I dealt mostly with Jazz - he was very good at explaining the various stages (as I’d never sold a property before). He spent a lot of time chasing conveyancers for updates and information, and gave us good advice to get the property sold. I would highly recommend using DBK estate agents if you are thinking of selling your property

Lee · 16 April 2024

Agent replied · 13 June 2024

Hi Lee, thank you for a lovely review and recommendation!

5/5

Google

DBK Estate Agents Heston - Jazz and Gurveer - are very helpful and sincere team. They work hard to get you success. Strongly recommend them. Well done DBK - keep up the good show!

Gobinder · 16 November 2025

Agent replied · 16 April 2026

Thank you for such a brilliant review.

5/5

Google

Thank you to the Lettings and Renewals Team for the fast, efficient, knowledgeable and informative service that was received by us. A special thanks goes to Mohammad Butt who was professional and courteous throughout this process. Excellent service and I would recommend this team to anyone who needs the same service. Thanks again.

Narinder · 16 April 2025

Agent replied · 16 April 2026

Hi Narinder, we really appreciate your review, thank you for your kind words on Mohammad. All the best

5/5

Google

Prabjhot and Gurlal have been extremely professional and have gone above and beyond the call of duty. They were steadfast in their approach and worked efficiently to deliver as always. Highly recommend DBK you won't be disappointed. Wish them both best of luck in their careers and keep up the great work.

Iram · 16 April 2025

Agent replied · 16 April 2026

Hi Iran, Thank you for your wonderful feedback on our Lettings team. We aim to please. All the best

1/5

Google

DBK do not seem a reliable managing agent. Despite my breaking up with my girlfriend who live in one of their managed properties they continue to call me, despite my many attempts to request taking me off their system. My ex seems to conducting illegal activities at he premises and DBK seem not to be bothered and pass the buck to the landlord. I would not use DBK ever !

Q · 16 April 2024

Agent replied · 13 June 2024

Hello, I am sorry to see your review and apologise for any distress this caused. I confirm that your details were removed. All the best, from team DBK.

5/5

Google

Would recommend DBK if you want to sell your property, they are the best local agents and the sales team have been amazing to work with

Fahima · 16 November 2025

Agent replied · 16 April 2026

This is lovely feedback, thank you for taking the time out to provide this. We genuinely appreciate it.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read DBK Estate Agents's Google reviews

Questions about DBK Estate Agents Heston

How many reviews does DBK Estate Agents Heston have?

DBK Estate Agents's Heston office has 157 reviews across two platforms: 155 on Google, 2 on Facebook (across the whole business).

What is DBK Estate Agents Heston's rating?

DBK Estate Agents Heston is rated 4.1 out of 5 across all 157 reviews, and 4.1 out of 5 on Google from 155 reviews.

Where is DBK Estate Agents's Heston office?

DBK Estate Agents Heston, 166 Road, Heston, TW5 0QU.

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