Trusted Agent profile · Hertsmere
★★★★★
1,120 reviews across 2 platforms
56, Shenley Road, Borehamwood, WD6 1DS, Hertsmere, WD6 1DS
Winkworth's office in Hertsmere, at 56, is rated 4.0 out of 5 across 1,120 reviews on two platforms, including 209 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Winkworth Borehamwood & Elstree hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hertsmere.
Every review we hold for the Hertsmere office, from every platform, shown as written. First names only.
5/5
GoogleVery nice and lovely people here. I had been looking a decent property for about a year. Every time they showed me very good ones patiently and finally I got in. Very professional paperworks and items. I strongly recommend everyone here, especially Alex, Karen, Dan.
Thank you, Ali. We're very pleased to hear that you are happy with the service you received. All the best. Alex Murphy, Lettings Manager.
5/5
TrustpilotTrustworthy and taking the matters as…
WW has provided exceptional services since 2016, with speedy responses and always going the extra mile to ensure everything went smoothly. Their professionalism and attention to detail gave me the peace of mind throughout the entire process. I highly trust and recommend WW for anyone looking for a reliable and dedicated property agent, from selling, letting to the management service. Thanks to Sharon and Connor.
1/5
TrustpilotDreadful mess of a business.
Dreadful mess of a business. Franchise that failed and no update given to the client. Customer service is a joke.
We have asked for more information as to which office this relates to so that we can provide a response.
5/5
GoogleI have had a positive experience organising my rental home with Winkworths. The process has been seamless and the whole team attentive and helpful at all times. Anila was extremely efficient and helpful at showing me a variety of homes. I would not hesitate to recommend Winkworths Borehamwood.
1/5
Trustpilot7monts no fixing roof leak
They never solving problems.... 0 respect to tenats they are just nice liars it's 7mothns raining into the room, they check it and said it's only raining inside when the rain is stronger, so I'm still using bowls for water for 7 months. Boiler is broken now they made a appointment and didn't come over. When My girlfriend called them they said you have been contacted and informed that we come on evening... Nobody called us. Now they made appointment after week, so you can live without heating.. olso they just coming to check not to fix it....
Afternoon Darius. Please can you provide more information so that someone can investigate your claims? Thank you in advance. Kind regards Winkworth Client Relations
5/5
GoogleWe started our engagement with winkworth led by David De Almeida, when we were looking to move to the UK. David was attentive, arranging high quality house viewings that allowed us to find a house to rent within two visits to the country. After that the David helped us to close all the details remotely. While living in the house we got excellent support form Julie and the team until our deposit was refund. I have no doubts that next time that I will be on the look for a property, winkworth will be my go to company.
Thank you for the feedback Haim, we're glad it was such a smooth process and happy to help you out if you need us again. Winkworth
5/5
TrustpilotAn excellent service all round!
An excellent service all round!Nadine Aucamp was wonderful all the way through the sales process of my property. She was especially excellent at keeping in touch with the buyer's and other solicitors down the chain so that I was kept properly informed of the progress of my case. To be honest, I found her a lot more helpful and clued up on what was going on than the solicitors themselves!
Thank you so much for your kind words, Marco. We really appreciate you taking the time out to share your experience with us, and we agree, Nadine is truly a gem to have on our team! We look forward to working with you again in the future!
1/5
TrustpilotComplete waste of time
Complete waste of time. Was trying to rent a flat through Winkworth and was hounded by the agent for an offer. Put the offer in and turned down other flats. Over a week later was told to go look elsewhere. Highly unprofessional and wouldn't use it recommend them for renters.
5/5
TrustpilotA professional and friendly estate agency
A professional and friendly estate agency in Kensal Rise. I’ve used Winkworth’s services for many years, and they are my go-to agency in the area for letting my property. Their team is excellent and efficient, and I highly recommend them!
5/5
GoogleWe’ve had a great experience buying our first house with the help of Winkworth Borehamwood and would like to say thank you to James and Geoff for all off their help and support. We would highly recommend both of these agents!
5/5
GoogleWe are thrilled with the outstanding service provided by your team at Borehamwood in finding new tenants for our property. Alex, Dan, Karen, and Julie went above and beyond to ensure a smooth and successful process. Their dedication and hard work are truly appreciated. Thank you for everything!
Thank you very much for taking the time to leave this review, your kind words are much appreciated. Alex Murphy, Lettings Manager
1/5
TrustpilotWorst service by a mile
Oh dear, I dont even know where to start. We signed the agreement end of June to move in one month later. We stipulated several times in the email correspondences that we wanted to come in to see which furniture and items we wanted to keep and which to toss. The day of the move in happened, and we never received a response to our queries. When we moved in, we were then told that we had not specified in the contract, which items to get rid of (we specifically wrote in the contract: to be specified later, hence why we needed access to the flat prior to moving in). It was a hassle to get the woman to cooperate and she kept saying we hadn’t agreed on this (numerous emails/contract was not enough proof, but I doubt the lady had a law degree specialising in contract law or even just a functioning brain). Ah well!!! After several unpleasant calls, we finally managed to get approval of moving the items and have the larger items removed by a company. But boy oh boy that was a struggle. After having moved in properly a vast majority of the things listed in the contract hadn’t been fixed ie. Heating was broke, cabinets broken, extractor fan broken, windows dirty etc etc. And we even had to throw out 6 large boxes of CRAP, which the agency said was at our expense. Items included: old shoes, belts, broken kitchen units, bondage kit (WOOOOH.. What a surprise), filthy storage room with empty shoe boxes, broken fans, blood stained linen, dirty old pillows and blankets and numerous other fairly disgusting items. We have now asked quite a few times, when we can expect to have fans, toilet flush, extractor fan, broken cabinets, heating etc fixed and we are still awaiting a reply to this. It has been 7 business days since we moved in, so I do hope it gets sorted soon. All in all, TERRIBLE SERVICE!! I wouldn’t recommend.
Hi Anne, We're sorry to hear of your experience here. Please contact us, clientrelations@winkworth.co.uk, so that we can investigate this for you.
5/5
TrustpilotBest estate agent rental experience ever!
After speaking to multiple different Estate agents it's much of the same from everyone but Winkworth were different. Immediately I was listened to and my requirements taken into consideration. I worked with Fabian to find the home I recently moved into. He excelled. I didn't have to drag myself around unsuitable properties and he was the right balance of informative and patient. I didn't feel like I was being pushed into anything nor was I bombarded with endless emails of properties that didn't suit my requirments. It was actually a pleasant experience!
5/5
TrustpilotShaun Blackstock - Best Lettings Negotiator !!
My great experience with Winkworth was 100% thanks to Shaun Blackstock. He was experienced and knowledgeable about the area, was super informed about the property and answered all of our questions and more. Additionally, he was very personable and made our experience run very smoothly. Best Letting Negotiator I have had the pleasure of interacting with.
Thank you so much for your kind words, Alicia. We really appreciate you taking the time out to share your experience with us, and we agree, Shaun is truly a gem to have on our team! We look forward to working with you again in the future!
1/5
TrustpilotThe A.I. Slop of Estate Agents
Use AI to “enhance” images of listings. Be careful by enhance they mean completely changing the the structure and size of the home. What a waste of time.
At Winkworth we are always disappointed to receive a review such as yours Malcolm, and we are sorry to hear of your personal experiences. All the Winkworth offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
2/5
TrustpilotI am very deeply disappointed!
We've been with the agency since 2017th. We've been having problems with the very old boiler since the end of 2018th and up until now we have had Engineers coming for that boiler around 20 times. We were promised a permanent solution, that never happened. Now we have been left without hot water for 2 weeks, starting 3rd. There were many apologies and promises over the last two weeks but no action upon. Not to say they are well aware we have a vulnerable child at home (how do you manage personal hygiene in times of pandemic with a heart diseased child at home?) AND we offered to help if Landlord doesn't want to invest in resolving the issue. Just a note: Landlord is local home owner and is not paying mortgage on the property we rent, the house used to belong to grand parents.Although there are some very kind people working in the company the company on overall isn't what it should be.I am very deeply disappointed!One upset mum xx
Hi Silviya, thank you for bringing this to our attention. We're sorry we didn't meet your expectations here and would like to find out what happened. Please contact us at clientrelations@winkworth.co.uk in order that we can investigate further.
5/5
GoogleBy far the best agents in Borehamwood. James is the calmest person you will ever meet and he will guide you through the process with professionalism, a cool head and great advice. The office team is also second to none and Karen was brilliant at keeping all parties at pace. A* team. Highly recommended.
Thank you for the kind feedback, Rute, we are pleased that you were happy with the service you received.
1/5
TrustpilotUtter waste of time and energy.
Utter waste of time and energy. Tried three times to book a valuation. First time yes will confirm. No confirmation. Called again two days later. held on for a few ,inutes then cut off. Tried again now its no the valuer will not be in on the day previously arranged.
5/5
TrustpilotGreat rental experience with Winkworth…
Great rental experience with Winkworth Kensal Rise. The team are very personable and knowledgeable, and Fabian went above and beyond to make what would normally be a stressful experience very seamless. Thank you !
5/5
TrustpilotGreat team
Everyone that I dealt with at Winkworth was personable, professional and dedicated to service. I was impressed with the dedication of the agent who showed me properties (Fabian Bachelor) He supported me in finding my new home.
We’re delighted to hear you had a 5-star experience at Kensal Rise & Queens Park Winkworth office, Pauline. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.
5/5
TrustpilotExcellent service from Thomas!
I recently purchased a flat through Winkworth - Thomas was my estate agent and was fantastic throughout. It ended up being quite a long process and Thomas was great at chasing up the solicitors and helping to move the purchase along. He gave great recommendations for a homebuying survey and was really helpful on both viewings - would highly recommend. Thank you Thomas!
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotGreat customer service
The whole team have been great at finding a buyer for our flat. They kept us regularly up to date and shared honest feedback. Nicola was great in the after sales process and pushing through to exchange with the buyers. Would highly recommend if you are selling or buying a property.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
GoogleEveryone at Winkworth Borehamwood has been really helpful and professional - highly recommended! Thank you Anila, Alex, Karen, Julie and Scarlett!
1/5
TrustpilotDidn't respond to an enquiry then lied
Didn't respond to an enquiry. Prompted, then lied about property status/availability. Shut down responses when questioned about it. The standard of English estate agents is abysmal compared to those abroad, yet people accept this low level, amateurish behaviour...so they get it!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Winkworth Borehamwood & Elstree hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hertsmere.
