Every review we hold for the Hertsmere office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAs the managing agents, Engel Jacobs have always dealt with my queries efficiently and have been helpful when matters have arisen. I thank them for their professionalism over the years.PositiveResponsiveness, Professionalism
Vishal · 25 October 2021
Agent replied · 24 October 2024
Thank you kindly for your kind review, this is much appreciated.
★★★★★ 5/5
FacebookA massive thank you to Sam for making my process to rent a flat such a smooth and quick time! Excellent communication throughout! Thank you
Mo · 17 July 2018
★★★★★ 5/5
GoogleI had a serious complaint that was dealt with by Jacob so quickly and efficiently that I was stunned!
I'd give ten stars if I could!PositiveResponsiveness, Quality, Professionalism, Value
FRAN · 25 October 2021
Agent replied · 24 October 2024
Thank you kindly for your kind review, this is much appreciated.
★★★★★ 1/5
GooglePoor communication and lack of transparency.
William · 29 November 2023
Agent replied · 24 October 2024
Dear William,
Thank you for your review. Please contact our office at info@engeljacobs.co.uk to discuss any concerns you have, as we have no record of you being a resident at one of our properties. For future reference please contact our office in the first instance if you have an issue you wish to discuss. Leaving a review of this nature is not the correct forum and is damaging to our business.
Thank you,
Engel Jacobs
★★★★★ 5/5
FacebookI had a good experience with Engel Jacobs estate agents in Borehamwood, I dealt mainly with Richard Engel whilst I was purchasing a property from them . Great service & I was given a welcome hamper which was waiting in my new home on my moving date . Very happy in my new home and would recommend this estate agent without a doubt .
Loretta · 9 January 2017
★★★★★ 5/5
FacebookFantastic company!!!! Wonderful experience dealing with Sam and Richard. Even gave me a bottle of plonk on completion. How nice is that???? Delightful.
Alan · 31 March 2021
Agent replied · 17 October 2025
Thank you so much Alan for your very kind words!
★★★★★ 1/5
GoogleStuart Kent, very rude staff member. I spoke to him over the phone at many occasions and he's always impolite and unpleasant.
Anna · 25 October 2020
Agent replied · 24 October 2024
Dear Anna,
We are sorry to hear you are unhappy with the service being provided.
Please could you email us your queries at info@engeljacobs.co.uk so we can look into this further.
★★★★★ 5/5
GoogleFantastic Service from start to finish. Very friendly staff Would definitely recommend them.
Kevin · 25 October 2021
Agent replied · 24 October 2024
Thank you kindly for your kind review, this is much appreciated.
★★★★★ 5/5
FacebookA big thank you from us for Sam who helped us sell our mother’s flat. She kept us informed all the way through at a stressful time.
As a bonus there is a special offer for selling your home at the moment which includes £500 of John Lewis vouchers.
We would definitely recommend their services.
Ruth · 6 March 2018
★★★★★ 5/5
GoogleEasy from start to finish, I would definitely recommend Engel Jacobs. Superb communication and service all the way through.
Steve · 26 October 2019
Agent replied · 24 October 2024
Thank you kindly for taking the time for leaving a review.
★★★★★ 1/5
FacebookAwful customer service. No compassion, no manners and no organization.
Phoebe-Lee · 3 October 2021
Agent replied · 22 July 2025
Thank you for your review. Having reviewed recent correspondence between our office and yourself, it appears we have responded promptly to all communications received, repeatedly expressed our sympathies and condolences as well as made several attempts to offer support and assistance in relation to the queries raised. Please do not hesitate to get in direct contact if there is anything else we can assist with.
★★★★★ 5/5
GoogleGreat service and fantastic stuff! Definitely recommend!
Ohad · 25 October 2021
Agent replied · 24 October 2024
Thank you kindly for your kind review, this is much appreciated.
★★★★★ 5/5
GoogleExcellent service. Highly recommendedPositiveResponsiveness, Quality, Professionalism, Value
Darryn · 25 October 2020
Agent replied · 24 October 2024
Thank you kindly for your review.
★★★★★ 5/5
GoogleExceptionally professional organisation to deal with.
Shanel · 25 October 2020
Agent replied · 24 October 2024
Thank you kindly for taking the time for leaving a review.
★★★★★ 5/5
GoogleProfessional and responsive servicePositiveResponsiveness, Professionalism
Oli · 25 October 2020
Agent replied · 24 October 2024
Thank you kindly for your review.
★★★★★ 5/5
FacebookThanks to Engel Jacobs for helping me through my recent house sale. They made it painless with their thoroughly professional and efficient manner. Would recommend them to anyone looking to sell - a real personal touch that you just don't get elsewhere
Jeremy · 12 December 2016
★★★★★ 5/5
FacebookStuart has done good work sourcing good pricing for the work to be carried out at Oakwood Court NW11 and we are happy with the refurbishment program they have put together, it should really help improve the property.
Antony · 4 August 2018
★★★★★ 5/5
FacebookI would like to thank the staff at Engel Jacobs for giving me a fantastic experience, your customer service exceeds all the other estate agents I have come across previously. Your raising the standards in this industry .
Ahmed · 22 November 2016
★★★★★ 5/5
FacebookI just moved in with help of Sam really happy with their service with customer service would recommend this agency to all friends with family
Mu · 14 November 2017
★★★★★ 4/5
GoogleRating only, no written review.
Valery · 19 December 2025
★★★★★ 4/5
GoogleRating only, no written review.
Dora · 19 December 2025
★★★★★ 5/5
GoogleRating only, no written review.
Adam · 16 August 2025
★★★★★ 5/5
GoogleRating only, no written review.
Anastasis · 25 August 2024
Agent replied · 28 December 2024
Thank you very much for your kind review, it is really appreciated.
★★★★★ 5/5
GoogleRating only, no written review.
Naresh · 26 July 2024
Agent replied · 24 October 2024
Thank you very much for your kind review, it is really appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.