Engel Jacobs reviews

★★★★★ 5/5

Google

We highly recommended Engel Jacobs Limited! From the 1st call after I saw the advert, I felt reassured and when we saw the property and we knew that it's the ONE, all process was smooth and tailored for our needs. We cannot thank enough for Samantha's professionalism and her strong understanding of rental market. She went extra mile for us, understanding that we are very busy professionals, making herself available when we were free. The cherry on top was the Proseco in the fridge and the lovely card! Thank you team and of course, thank you Sam!

Simona · 12 August 2025

★★★★★ 5/5

Google

I dealt with Sam on both a house purchase & letting out a property, and found her to be superbly efficient in all aspects of her work. She is very communicative, keeps on top of all developments & has an excellent attention to detail. I would thoroughly recommend her services - & would not say that about many agents!

David · 10 December 2025

★★★★★ 5/5

Google

I have lived at a block in St John's Wood for the past year and for the 6 years prior to that I was the legal representative and then executor for an elderly relative who lived there. Engel Jacobs are the managing agents and Jacob is the person responsible for our block. In this time he has dealt with my queries about the flat and the building, including an insurance claim, and he has dealt with various issues concerning contracts for external and internal works which have been unusual and complex. He returns calls and replies to emails promptly and always wants to be helpful and practical and is unfailingly courteous and patient with whomever he deals. He is pleasant to deal with and I am happy to recommend his firm.

Judy · 26 July 2024

★★★★★ 5/5

Google

Engel Jacobs have been managing our residential properties for over 15 years. As one of the property owners and directors I was one of the three people to sack the previous managing agent and assign this company for the management of our residential area. After so many years of working with them and receiving a 5 star service I am still very happy with my choice. They are professional, knowledgeable with excellent customer care attitude. They have lots of experience and enjoy useful connections with relevant people such as local council and with companies that are used for different aspects of maintaining the area at high standard. Jacob is our main point of contact and has always been responsive to our calls and emails. They own our problems and resolve it in the fastest and most cost effective manner with a high standard of workmanship and customer care.

Seyed · 26 July 2024

★★★★★ 5/5

Google

I have worked with Jacob and the Engel Jacobs team for a number of years, and have always found them to be extremely helpful and professional. They are very experienced and responsive, work hard to resolve difficulties and to find solutions to issues, and are very friendly and easy to deal with. They are efficient and build good relationships. In my view, Jacob has been excellent and I am very happy to recommend him and the team. Jonathan R / Dodo - Highworth, Wilts.

Jonathan · 26 July 2024

★★★★★ 5/5

Google

Sophia knows what she wants and isn't afraid to make me work for it 😂 professional, organised, clear in communication and has high standards across her portfolio I am a contractor and i can say Sophia is a pleasure to work with 😁 Cannot wait for the next one…

Luke · 20 July 2025

★★★★★ 5/5

Google

Engle Jacobs have been managed our residence for over 10 years and I cannot fault them. The grounds are exceptionally well maintained with any issue promptly and professionally dealt with. The team itself are lovely to deal and you are made to feel a priority - with requests promptly actioned. I cannot fault Jacob and the team and would recommend them to anyone in need of their service

Risha · 26 July 2024

★★★★★ 5/5

Google

I had a great experience renting from Engle Jacob’s and only moved out because I’m moving back to Australia. They’re friendly and always so quick to respond to any issues or fixes. The property was well-maintained, and made sure everything ran smoothly. It was a great, refreshing London renting experience, and I really appreciated their friendly attitude, which made renting with them comfortable and hassle-free. Highly recommend them as a landlord!

Caitlin · 10 November 2025

★★★★★ 5/5

Google

I had the pleasure of working with Jacob and team on the sale of a property and I cannot thank him enough for his assistance and support throughout the process. Excellent service, great communication and always dealt with matters and deadlines quickly. Highly recommend!

Alber · 6 December 2024

★★★★★ 5/5

Google

Engel Jacobs have been a fantastic managing agent. Their director Jacob Benouaich is extremely able and hard working. He is also completely honest. They helped us transition to "Right To Manage" of the block of flats we lived in. I strongly recommend Engle Jacobs to anyone who needs a good managing agent.

Alfred · 26 July 2024

★★★★★ 1/5

Google

Samantha, the owner of this company, managed our property on behalf of our landlord during a 2-year lease. In July, as we were moving out she personally asked me to provide a review of her company. I decided to wait until the checkout report and deposit were finalised. Here we are four months later. Here is the review and why it is so late: Two weeks into the tenancy I discovered a moldy leak in the ceiling. They sent in a repairman to tear the ceiling apart but it took the better part of a year to get the hole repaired. We were told that there was an issue with insurance which caused a delay but I don’t believe there is any excuse for a year timeline. This was an inconvenience, but we lived it. However, the company’s actions during our checkout were unreasonable and unethical! When we ended our tenancy we were given our checkout report and told that we would have to pay £1000 of our deposit to have the flat “entirely repainted” because of a few scuffs on the wall (pretty typical for a 2-year lease). I asked Samantha to provide a copy of the last time the flat was painted and she could not do so but insisted that I had no choice to pay. I informed them that I was uncomfortable paying that price and they replied asking what I would be willing to pay. I felt that the scuffs were within the definition of “reasonable wear and tear” for a two-year lease and informed her I was not comfortable paying. Luckily I contacted the Deposit Protection Service to ask about my options. They informed me that landlords and property managers should not ask for money outside of their platform! They told me not to pay and use their service only. Long story long, both parties submitted evidence to an independent arbitrator used by DPS. A few days ago we received our result. Rather than £1000, the arbitrator awarded them only £150 for redecorating. JUSTICE! However I was very disappointed in this company for trying to work around the deposit protection service and take advantage of an international student and young professional who were unfamiliar with the system. Not to mention they tried this during a global pandemic and economic recession. Shame on them!NegativeQuality, Professionalism

J · 25 October 2021

★★★★★ 5/5

Google

We were tenants of Engel Jacobs, living in NW11 for four years, and we have only good things to say. The start and end of our tenancy went as seamlessly as it should, even though we had to cut it short by a month. In 2017, the inventory was carried out in our presence and delivered within a couple of days. Contrary to some places, you could tell the property had actually been professionally cleaned. All certification was up to date and all appliances and fixtures functioning well. Annual testing was carried out like clockwork and any issue that came up was dealt with straight away (never anything serious or major!) No fights, no fuss. The communal areas of the building were cleaned every week, even during covid lockdowns, and minor improvements carried out during our 4-year stay. There was a high turnover of tenants to some flats, but that never caused us any issue either. We dealt with dear Samantha since the very beginning and she assisted us in every matter related to the tenancy and the property efficient and professionally. Even when she was away on annual leave there was always someone to pick up our phone calls or emails. Sadly, we said goodbye last month, and we could only wish our new landlords and agents were as good and efficient as Samantha and Engel Jacobs!PositiveResponsiveness, Professionalism

Ana · 25 October 2021

★★★★★ 5/5

Facebook

We were tenants of Engel Jacobs, living in NW11 for four years, and we have only good things to say. The start and end of our tenancy went as seamlessly as it should, even though we had to cut it short by a month. In 2017, the inventory was carried out in our presence and delivered within a couple of days. Contrary to some places, you could tell the property had actually been professionally cleaned. All certification was up to date and all appliances and fixtures functioning well. Annual testing was carried out like clockwork and any issue that came up was dealt with straight away (never anything serious or major!) No fights, no fuss. The communal areas of the building were cleaned every week, even during covid lockdowns, and minor improvements carried out during our 4-year stay. There was a high turnover of tenants to some flats, but that never caused us any issue either. We dealt with dear Samantha since the very beginning and she assisted us in every matter related to the tenancy and the property efficient and professionally. Even when she was away on annual leave there was always someone to pick up our phone calls or emails. Sadly, we said goodbye last month, and we could only wish our new landlords and agents were as good and efficient as Samantha and Engel Jacobs!

Ana · 23 August 2021

★★★★★ 5/5

Google

I have had experience with Jacob at Engel Jacobs from a professional perspective and I can honestly say it has been a refreshing experience. They are flawless, prompt, clear understanding, patient and more importantly friendly at the same time. If you need an experienced professional who knows what they are doing, landlords or residents should consider Engel Jacobs. Excellent.

Manisha · 3 October 2025

★★★★★ 1/5

Facebook

Samantha, the owner of this company, managed our property on behalf of our landlord during a 2-year lease. In July, as we were moving out she personally asked me to provide a review of her company. I decided to wait until the checkout report and deposit were finalised. Here we are four months later. Here is the review and why it is so late: Two weeks into the tenancy I discovered a moldy leak in the ceiling. They sent in a repairman to tear the ceiling apart but it took the better part of a year to get the hole repaired. We were told that there was an issue with insurance which caused a delay but I don’t believe there is any excuse for a year timeline. This was an inconvenience, but we lived it. However, the company’s actions during our checkout were unreasonable and unethical! When we ended our tenancy we were given our checkout report and told that we would have to pay £1000 of our deposit to have the flat “entirely repainted” because of a few scuffs on the wall (pretty typical for a 2-year lease). I asked Samantha to provide a copy of the last time the flat was painted and she could not do so but insisted that I had no choice to pay. I informed them that I was uncomfortable paying that price and they replied asking what I would be willing to pay. I felt that the scuffs were within the definition of “reasonable wear and tear” for a two-year lease and informed her I was not comfortable paying. Luckily I contacted the Deposit Protection Service to ask about my options. They informed me that landlords and property managers should not ask for money outside of their platform! They told me not to pay and use their service only. Long story long, both parties submitted evidence to an independent arbitrator used by DPS. A few days ago we received our result. Rather than £1000, the arbitrator awarded them only £150 for redecorating. JUSTICE! However I was very disappointed in this company for trying to work around the deposit protection service and take advantage of an international student and young professional who were unfamiliar with the system. Not to mention they tried this during a global pandemic and economic recession. Shame on them!

John · 17 November 2020

★★★★★ 5/5

Google

This experience was great. I usually don't write reviews, but Samantha went above and beyond. Excellent communicator and extremely friendly. She is awesome! Found me a lovely home as I am an expat from Canada. I will only use her in the future. Go with Engel Jacobs for any property management needs! Thanks Samantha!!!!

Travis · 25 October 2023

★★★★★ 5/5

Google

Sam was gem and highly responsive. I was relocating from overseas and she made the process easy, and continues to be helpful post move in, especially as there were issues with the flat which she worked to resolve as quickly as she could. This “post transaction” service makes all the difference! Very personalized.

Felicity · 25 October 2023

★★★★★ 5/5

Google

*** 100% RECOMMENDED *** As a conveyancing lawyer I work with management companies everyday and am not exaggerating when I say Engel Jacobs blew me away. Jacob has gone above and beyond to assist me and my client - his attention to detail and willingness to go the extra mile is obvious in all his dealings and I could not have asked for a more professional yet human service. Very very impressed - most management companies out there could learn a lot from this company's work ethos! Thank you Jacob, you have been fantastic!

Louise · 26 October 2019

★★★★★ 5/5

Google

We have just sold our house through Engel Jacobs. Sam was most attentive, always there at the end of the phone to answer any question, big or small. Despite a complicated chain, and the extra work - we got there in the end and couldn't be happier. Thank you so much, will definitely be recommending you!

Hayley · 20 February 2025

★★★★★ 5/5

Google

I’ve recently rented an apartment through Engel Jacobs and it was a truly seamless experience. Sam was fantastic, all the way through from viewing the apartment to setting me up with the keys and now beyond with my questionable decorating requests. I travel a lot for work so being able to email late night Saturday and get a viewing the next day was excellent. Engel Jacobs offered a really professional yet personal service, I’d whole heartedly recommend them.

Benjamin · 26 October 2019

★★★★★ 5/5

Google

5* are not enough for Aliz. Since I started working with her over a year ago, she has been excellent in all she has done. Always easy to get hold of, always comes back swiftly and always offers a 5* service going above and beyond. I look forward to working with her for many more years.

Adam · 24 July 2025

★★★★★ 5/5

Google

Engel Jacobs has provided the most professional, transparent, responsive, financially competitive and honest service. As far as managing agents go, I could not imagine there would be better more reliable or trustworthy agents out there who are genuinely true to their word, and honour what they say. They are thorough, with attention to detail both from a legal perspective, with accounts and also health & safety matters. Highly recommend and if anyone is lucky enough to work with them, you will agree.

Shuka · 25 August 2024

★★★★★ 5/5

Google

My elderly mother resides alone in a building managed by Engel/Jacobs. I cannot write enough praise about their competence, professionalism and cost consciousness in all building matters. All projects that they undertake are completed in a timely fashion and within budget. I know from firsthand experience, that is the exception rather than the rule. Beyond their stated responsibilities they also go above and beyond to address needs and concerns of residents. At my mother’s request, they have referred reliable, trustworthy painters, plumbers and electricians. These resources have been invaluable. On a personal note, Engel/Jacobs is also a company with a heart. On several occasions Jacob has extended his kindness, in one instance offering to take time from his busy schedule to drive my mother to visit my father’s cemetery plot.

Robi · 26 July 2024

★★★★★ 5/5

Google

We have had the pleasure of Engel Jacobs being our management agent of Linden Court Flats for many years. They have always gone the extra mile with the help & support they offer. They give sound advice and work in partnership with us to deliver us a first class service. We feel lucky to have Jacob their Director on hand with his experience and expertise. This was especially evident when we experienced a neighbour dispute. Not only did he and his team resolve this quickly and delivered a favourable outcome but they also supported us every step of the process.. Their results speak themselves and we look forward to many more years working with the Engel Jacobs team. If you are looking for a new management agent then look no further than Engel Jacobs.

Marc · 26 July 2024