Every review we hold for the Hertford office, from every platform, shown as written. First names only.
★★★★★ 1/5
FacebookIf you're ever in the position where your agent attempts to sell your house to an un-mortgageable buyer and no one notices until after you have exchanged contracts (on both sides of your chain), you're then involved in months worth of legal issues, King Group WILL try to charge you their commission.. Change your contract wording to state commission becomes payable upon completion, not on exchange of contracts. Even though my contract was amended to state 'no sale, no fee' they are still perusing their fee. I have now had to instruct a solicitor to try and uphold our contract. Formal complaints have been submitted, complaints will also be submitted to The Property Ombudsman and the National Association of Estate Agents.
Lisa · 10 April 2018
★★★★★ 5/5
GoogleI have been dealing with Brodie who has been absolutely amazing so far. Quick communication, she offered some alternative ways of viewing the property and keeps us up to date with the process.
Christine · 18 June 2022
Agent replied · 17 June 2024
Hello Christine,
Thank you so much for taking the time to post a review and for your kind words, we love receiving such positive reviews.
Kind Regards
All the team at Kings Lettings
★★★★★ 1/5
FacebookViewed a flat to rent in Hertford,had the forms sent over,I called at the beginning of the week to say I was happy to pay the holding fee straight away as we didn't want the flat to go,was told we couldn't until the forms were sent in,had some trouble getting everything together immediately and finally got them in by Friday,to be told another couple had viewed the property and sent in their applications and now it was up to the landlord to decide,to which he chose the other couple,absolutely furious that we weren't informed there had been more interest in the meantime after specifically telling them we wanted to take the flat (which was £200 cheaper than the property we currently rent,and have great references so knew we wouldn't have a problem).
Obviously won't be using them now for future properties.
Kelly · 1 May 2016
★★★★★ 1/5
FacebookThink its OK for vendors to 'trick' sellers into deal and estate agents use their flannel the whole time to paper over the cracks of shitty deals, then back you into a corner and start bullying you when you realise what its happening
Sarah · 4 July 2019
Agent replied · 14 August 2026
What a joke - remarketting this dump for £240 k now when the valuation will come in on £225k - lining up another mug:https://www.rightmove.co.uk/property-for-sale/property-75270455.html?premiumA=true
★★★★★ 5/5
GoogleHad a really great experience with Brodie who works at Kings in Hertford. She has been extremely kind, professional and attentive, with helping us rent our first property.
Charlotte · 20 May 2022
Agent replied · 17 June 2024
Hello Charlotte
Thank you so much for taking the time to post a review and for your kind words, … More
★★★★★ 5/5
TrustpilotGreat experience at kings Chestnut
Great experience at kings Chestnut. Especially Sam very professional, dealt with problems immediately. Thank you.
Barry · 1 November 2021
★★★★★ 5/5
GoogleWould like to thank Kings (and the below agents) for finding us our first home, we are over the moon & absolutely thrilled! …
Chloe · 16 September 2022
Agent replied · 17 June 2024
Hello Chloe
Thank you for your lovely review, It has been a pleasure working with you both on finding your first home! Congratulations! … More
★★★★★ 1/5
GoogleProbably the worst estate agents I've ever had the misfortune to deal with. Utter incompetence and rudeness, combined with a sheer arrogance. Please, save yourself the trouble steer clear. …
S · 16 September 2021
Agent replied · 17 June 2024
Dear SC
Thank you for your review. … More
★★★★★ 1/5
TrustpilotDeposit will be ransacked
I didn't have a problem with Kings until I checked out. As usual with letting agents and landlords they just want to keep as much as your deposit as possible. Despite the flat being professionally cleaned, they wanted it cleaned again by their cleaners. Regardless of the condition you leave it, expect to get deductions.
Elliott · 16 August 2022
★★★★★ 1/5
TrustpilotHad a really bad experience with these…
Had a really bad experience with these people a couple of weeks ago.. terrible customer service .. rude and offensive .. Don't touch them with a barge pole
Dan · 25 June 2024
★★★★★ 5/5
GoogleBrodie and Charlotte have been very professional and responsive. They make the process easy and I would definitely use Kings in the future.
Jack · 20 May 2022
Agent replied · 17 June 2024
Hello Jack
Thank you for your positive review. Great to hear we were able to make the … More
★★★★★ 5/5
GoogleRoss and Brandon have been great with the selling of my property. It has been really smooth and easy experience for me.
Anita · 20 May 2022
Agent replied · 17 June 2024
Hello Anita
Thank you for taking the time to leave your positive review. Great to hear your … More
★★★★★ 1/5
TrustpilotUnethical
NO ethics at all. They will steal every penny of your deposit unless you fight for it. They don't follow the tenancy agreement themselves and would want to vacate the tenants by getting a court order from some corrupted county courts. Truly run by mafia
Nooruddin · 27 March 2023
★★★★★ 1/5
TrustpilotKings group is owned by mafia…
Kings group is the worst kind of economic crap-theft. No help at all from their socalled customerservice. And the game 'State Of Survival' is full of bugs which they never clean at all. Their socalled customer-service is just a FORPULET robot.
SO: DO NOT USE MONEY ON THIS SCAM-GAME AT ALL, NEVER USE MONEY GIVING THEM TO THIEFS!!!
Henrik · 25 June 2021
★★★★★ 2/5
TrustpilotDo not use Kings recommended Premier Property conveyancing
While Kings did a reasonable job in finding a buyer after the first buyer dropped out, the whole process was very slow mostly I believe caused by the buyers conveyancers but it may be the conveyancers that Kings recommended we use, for which they receive an introduction fee no mention of which is made by Kings.
Les · 25 June 2021
★★★★★ 1/5
GoogleAvoid at all costs. I sold my house in Hertford through them and due to their complete ineptitude to do their jobs, lack of communication and general unprofessionalism the entire experience was awful. …
Amy · 16 September 2023
★★★★★ 5/5
GoogleBeen very impressed with Brodie, Amy & Joe at the Hertford office, very good proficient service and market knowledge, made for a positive experience, would recommend.
Anthony · 20 May 2020
Agent replied · 17 June 2024
Hello.
Thank you for leaving your review. The team really appreciates it. … More
★★★★★ 1/5
TrustpilotThe stench!!
Was invited to a property view By Gabriel Amankwah, who turned up 20 minutes late and reeked of cheese & weed
Raj · 1 June 2024
★★★★★ 5/5
TrustpilotHarrison provided perfect customer…
Harrison provided perfect customer service from the minute we called, he updated us constantly and made sure we were comfortable throughout the whole process.
Lily · 5 February 2024
★★★★★ 5/5
GoogleA fantastic service from Brodie, so helpful and efficient. We would recommend using Kings to anyone looking for an excellent letting agent.
Elizabeth · 20 May 2020
Agent replied · 17 June 2024
Hello
Thank you for taking time to leave our office with a review. It is greatly appreciated and we will ensure all reviews are carefully monitored and full staff … More
★★★★★ 5/5
GoogleWe have recently started to work with Brodie @ Kings in Hertford to sell our property. From the very first contact we have received excellent service. Emails are replied to swiftly, advice is professional and honest and we feel they are working to help us. Highly recommended.
Wayne · 20 May 2021
★★★★★ 5/5
GoogleGreat team. Thank you for all your help!!
Kelly · 20 May 2022
Agent replied · 17 June 2024
Hello Kelly
Thank you for taking the time to leave your positive review. All the team rally … More
★★★★★ 1/5
TrustpilotAvoid
Avoid. doint sign any letter says keeping one week deposed until they check refrence, they will fail you even if you give all details, after 5 people for £250 how much they make count it,
A · 4 November 2022
★★★★★ 5/5
GoogleMe and my other half are very pleased with the service we received from this place. They were happy to answer any of the question me and my partner had (and we had alot). Would really recommend contacting Brodie for all you property needs.
Rebecca · 20 May 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
