Croudace Homes Hertford reviews

★★★★★ 5/5

Trustpilot

Willowbrook Park, Didcot

I bought a 2 bedroom property at Willowbrook Park. The whole process from the beginning was very positive, from the friendly sales team (John & Jenny) who gave me plenty of support with making my choices, to the site team (Scott) who diligently made sure my requests were implemented. The quality of the build is to a high standard, in particular I find many people are surprised at the size of the garden which is large for a new build. I did have a few snags at the beginning but these were resolved very promptly. I have subsequently recommended Croudace to friends who have since also purchased a property from them.

Louise · 23 September 2022

★★★★★ 5/5

Trustpilot

Excellent friendly and knowledgeable…

Excellent friendly and knowledgeable service from the Sales office team from the first meeting to handover of the keys. Prompt action from site manager, plumber and electrician when a problem arose, and all the workmen on site very courteous. The house was spotless and I was pleased with the choices of fittings and decor I had made. The welcome hamper was a lovely touch.

Anne · 4 January 2024

★★★★★ 5/5

Trustpilot

Recommendation

When I was first considering buying what is now my home, the help I received from Croudace was exceptional, and continued to be so during the often stressing time experienced during the purchasing period. Each member of staff be it in the office or on site has been helpful, polite and carried out any particular request efficiently and promptly.I thank you for your good wishes and the most enjoyable hamper.

Sylvia · 31 July 2023

★★★★★ 5/5

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Croudace homes @ Blakemore Hertford

Nikki and Sara have been amazing from the moment we came to view to getting us over the line at the end of the sale. The site is safe and clean, it is also well maintained. The gardens and communal areas are well looked after and we don’t feel like we’re living on a building site. Our house is lovely and finished to a high spec. The demo was informative and professional. We even received a lovely welcome hamper when we moved in.

Kelly · 20 August 2022

★★★★★ 5/5

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There were very few problems

There were very few problems with the house when we moved in and the small issues which inevitably occur were resolved rapidly

Mr · 14 July 2023

★★★★★ 1/5

Trustpilot

House of errors

Buy a Croudace house if you want to experience numerous structural issues that take forever to get fixed. And once they are fixed they have to come out and do them, again and again, because they try and fix them on the cheap - For instance this morning I heard a tradesmen say- Just wack it up otherwise this will cost me 1000's... Honestly worst property i have ever brought!

Claire · 11 July 2023

★★★★★ 5/5

Trustpilot

Dealing with snagging issues

We have had a few snagging issues from our new build and this has been dealt with quickly and professionallyA special mention for David who has been round a few times to rectify some of the issues and has always been polite and professional and finished his work to a high standard

Sarah · 23 July 2024

★★★★★ 5/5

Trustpilot

Croudace are an outstanding client

Croudace are an outstanding client in their sector. They have a genuine sense of commitment to their environmental obligations and to delivering high quality green spaces and landscape settings at their developments.In working with their Design and Technical teams as a Landscape Consultant for the past 6 years I have always found them to be highly organised, collaborative, and well-lead, with a formidable eye for detail. Nice people to work for.

Ilex · 25 May 2023

★★★★★ 1/5

Trustpilot

The Grange, Tetsworth, honest review

Unfortunately if available I’m afraid it would be a zero star rating for this house builder. We purchased from Croudace back in April 2020 at The Grange in Tetsworth, Oxfordshire. From receiving the keys on completion day we’ve had nothing but ongoing issues. We walked into our new home to be greeted with scratched stainless steel appliances, rust spots on the cooker hob, scratched sink, exposed electrical wires, electrical sockets not working, cracked plasterboard walls, noisy stairs, toilet seats hanging off, leaking on suite shower (totally unusable), heavily scratched bathroom furniture (cupboards). To be honest the list is endless! We had a visit from their area manager as to add to all these problems we could clearly hear our neighbours at no fault of their own. Words can’t describe how rude this man was towards us. Absolutely disgusting & disgraceful behaviour this man showed in our home to the point I had to ask him to leave. We’ve now had to spend over 10k to try to rectify the poor sound insulation which is totally unacceptable. You shouldn’t be able to clearly hear footsteps whilst your neighbours are walking around their home! This isn’t acceptable in an apartment let alone a semi detached home. During this work we discovered heavy mortar snots sitting on the wall ties within the cavity wall which was described as shocking from the guys who carried out the survey. If you are thinking of purchasing a Croudace home please think twice as this is an honest review of a nightmare year we’ve experienced. We are still finding issues daily (loose bathroom floor tiles today) as are many of our neighbours including flooding in virtually all gardens due to the poor drainage installed by Croudace. What makes the whole experience even worse is we’ve never ever had an apology from Croudace Homes. As mentioned previously if you are thinking of purchasing please think again. Myself and I’m sure many neighbours would be happy to share our experiences with Croudace.

Daniel · 7 June 2022

★★★★★ 5/5

Trustpilot

Nothing is too much trouble

A company is only as good as the staff they have working for them , Ana and Steve at The Croft Knebworth are both exceptional , nothing is ever too much trouble. I’ll miss them both when they move to another site.

PAUL · 6 December 2024

★★★★★ 5/5

Trustpilot

Lyn & Gaye are very welcoming and…

Lyn & Gaye are very welcoming and helpful. We have visited a few times and on every occasion they have gone out of their way to helpLyn has been very patient accommodating us. Very professional and a credit to Croudace Homes.

Sally · 15 December 2024

★★★★★ 5/5

Trustpilot

Really happy with my new home

Really happy with my new home, the area feels safe and a nice place to be. In addition, since moving in I've had help and support with snagging, particularly from Dave (and Paul) who are so friendly and helpful. Thank you both so much.

Zoe · 1 November 2024

★★★★★ 1/5

Trustpilot

Homes for staff only?

Disappointed that I waited a year for an new property in Lindfield and at the very last moment Croudace sold the home to one of their staff, off market. How is this fair?

Andy · 24 February 2022

★★★★★ 5/5

Trustpilot

After 28 years at the same address we…

After 28 years at the same address we were tempted away by the development at Ewhurst. We are delighted with the house, the build quality appears to be excellent and the few miner bugs we have found have soon been dealt without fuss.The sales staff were engaged, knowledgeable and friendly.

Peter · 18 July 2024

★★★★★ 5/5

Trustpilot

A great team!!

Buying a property is quite a daunting experience but Croudace Homes have been so good at understanding my needs. They have provided great advice and patiently answered all my questions regarding the process and timelines. Very responsive and proactive.Lucky to have them always at the other side of the line

B · 18 July 2024

★★★★★ 5/5

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Wykeham Vale Estate

Wykeham Vale Estate, WickhamWe have enjoyed an excellent relationship with a group of people, from the sales team to the after care service, provided by Croudace Homes. All personnel involved with the organization, have been professional, competent and provided a first class service. We would recommend any prospective buyers to seriously consider the Croudace experience

Kenneth · 16 April 2024

★★★★★ 3/5

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Everythink is fine but sometimes the…

Everythink is fine but sometimes the people needed more information to know before starting applications

Mr · 24 October 2023

★★★★★ 5/5

Trustpilot

Working with Croudace

I have worked with Croudace for the past 25 year’s both as an employee and as a consultant. They have an excellent set of teams both for land purchase and all the other stages through to sales. Their attitude towards design is exceptional and they look after all their workforce. Cannot fault them. Great company.

Paul · 11 April 2024

★★★★★ 5/5

Trustpilot

A decent developer with the right attitude

My company has been working with Croudace Homes for over 25 years now and we have always found them to be a cut above the rest. Their professionalism, friendliness and attention to detail really do set them apart from other house builders. This is quite rare and after working on more than 100 of their developments over the years it is still a pleasure to work for them.

AW · 18 May 2023

★★★★★ 5/5

Trustpilot

Fantastic service from Sam in the Croudace Customer Care Team

Sam has conducted a number of minor repairs to my property since I moved in almost 2 years ago. He’s incredibly professional and diligent which is exactly what homeowners want from a Customer Care Team representative when minor issues crop up with their new home.

MK · 18 September 2024

★★★★★ 5/5

Trustpilot

Service with a Smile

The after care service I have received from Kevin & Gary aka the Chukkle brothers has been superb. They are both very helpful & knowledgeable and always arrive with a warm smile. What a credit to Croudace Care. Thank you both.

Mr · 18 November 2024

★★★★★ 4/5

Trustpilot

The team have been exemplary at…

The team have been exemplary at Courdace. Thorough in their knowledge and expertise. Homes are beautiful and the team aim to assist as best they can on all queries. Both Sanaz and Marnie at The Brooks in Berkshire are a credit to the courdace business. Well done ladies.

SIMA · 23 July 2024

★★★★★ 1/5

Trustpilot

Poor work

Very poor work, it looks so unprofessional. My newbuild flat is full of issues and most of them the developer does not want to fix as "they were not in the inspection handover". I bought the flat while it was still under construction and was reassured that any defects I can report later. Now they have washed their hands. Very frustrating

Pavlina · 30 October 2023

★★★★★ 5/5

Trustpilot

Great service

We are in the process of buying a new home from Croudace and couldn’t be happier with the service so far. The 3 lovely ladies in the sales office have been fantastic, keeping us up to date with the plots while we were waiting for a buyer and answering any questions we had. So far we have had a 5* experience.

Phoebe · 21 October 2023