Every review we hold for the Hertford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDon’t buy from this pathetic company with over 50 directors
Don’t buy from this company They changed the lease after I brought the flat and allowed my arrogant neighbors laminate flooring. I can hear everything including sexual acts disgusting! Croudace as pathetic the flat is so poorly built, customer services need training including the legal team the women I have been dealing with is a moron, she doesn’t read emails correctly and her answers are pathetic kind of reminds me of a parrot! You changed the lease after the purchased the flat, and won’t send me a copy! My Solictior stated only one copy has been issued. I have a medical issue that the loud banging and thumping doesn’t help and Croudace do not Care once they have your money that’s it. Your a disgusting company.
Withheld · 21 April 2020
★★★★★ 5/5
TrustpilotExceptional quality and attention to detail
We are an electrical contractors that have been working with Croudace homes on their developments for several years now and can honestly say their attention to detail is second to none, always ensuring a high quality finish to every new home for their customers. A great company to work with.Baird and Brown Ltd Electrical Contractors
Baird · 22 September 2023
★★★★★ 5/5
TrustpilotThe Chuckle Bros. …
The two brothers that carry out any snagging on our development are brilliant they brighten the day with their banter. They are very professional in all aspects of their work. I can’t praise them enough.
Mrs · 11 October 2024
★★★★★ 1/5
TrustpilotI work for this company for 2 years an…
I work for this company for 2 years an half is bad quality,cheap staff they use to save money and you can't even shut the door 😅 i hope the people get smart and don't buy from them if you don't want to have moulding and leak inside the house 👍🏻
Daniel · 6 December 2023
★★★★★ 5/5
TrustpilotWisteria Gate
Lyn and Gayle from Wisteria Gate have been so helpful in helping us find our next home. The service has been amazing and they’ve made the experience that much more special. Thank you
Georgia · 28 October 2024
★★★★★ 1/5
TrustpilotThe worst builders in the UK?... Maybe
With glossy brochures and fabulously styled show homes Croudace certainly know how to sell you a lifestyle. However Croudace are very theatrical in their methods as the smoke and mirrors hide a multitude of sins! Coming up to 2 years of living in my new home made by Croudace and barely a month passes without having to speak to their care team. My home has been riddled with problems from heating, plumbing, flooding, incorrect ventilation, door alignments, poorly fitted windows.... the list goes on. Sadly the care from Croudace is lacking. No sympathy and no urgency when dealing with the issues they have inflicted upon us. When engineers do eventually attend to correct the endless faults they are often poorly skilled and blame other trades for the issue and leave without resolving the matter. I honestly don’t have a positive word to say at all about Croudace.
Kev · 20 September 2019
★★★★★ 5/5
TrustpilotVery happy
We have been in our croudace new build since may 2022. Croudace have always been helpful and quick to respond to any issues (we had a blocked drain caused by us) which they fixed free of charge and quickly. Sales office staff were always patient and helpful. All around a good experience.
Miss · 27 October 2023
★★★★★ 5/5
TrustpilotLadies at Aspley guise
I popped to the sales office at Aspley guise and the ladies there were extremely lovely and helpful. Really knew what they were talking about and no question was too small or stupid.
Heaven · 21 October 2024
★★★★★ 5/5
TrustpilotCroudace snagging
Both Kevin and Gary couldn't have been more helpful on the numerous occasions they've been out to fix our snagging issues. Always a pleasure to see them, and nothing is too much trouble.
Keith · 18 October 2024
★★★★★ 5/5
TrustpilotFantastic Experience and a Beautiful Home
My husband and I cannot begin to say how happy we are with our experience with Croudace Homes. Our new home is amazing, the development is in a great location and everyone went out of their way to assist us with the whole process. I would highly recommend Croudace Homes to anyone looking to buy a new home.
Charlie · 5 May 2023
★★★★★ 5/5
TrustpilotEverything done pretty well!
- Good quality appliances, fixtures and fittings in the home compared to other new builds. Thoughtful features and layout.- Friendly, accommodating and efficient sales staff and solicitor- Generous garden size and soil quality with minimal builders' rubble. - After-sales care and response to snagging still TBD, but promising thus far. -
Tom · 29 October 2023
★★★★★ 5/5
TrustpilotSupplier feedback
As a longtime supplier to Croudace Homes perhaps feedback on how they are as a client might be insightful. Credit where due - they are always professional; polite; quick to respond and from a business point of view sharp on settling their account. If only all clients were as good.
Zephyr · 10 November 2023
★★★★★ 1/5
TrustpilotBEWARE
BEWARE! Croudace Homes use unscrupulous tactics when it comes to selling. My Son has had an horrendous experience with them. A first time buyer, using Help to Buy, his purchase was pulled on the day of exchange with no explanation, no apology. Absolutely disgusting service - they do not care about their customers in the slightest. Use these developers at your peril!!!
Pamela · 15 November 2022
★★★★★ 5/5
TrustpilotAbsolute quality service.
Suzie and Marta helped me buy my property at Hermitage park, and from the beginning they were fantastic. Their communication, advice and availability was fantastic. Michelle at the customer care team has also been amazing. A great experience :)
Kelly · 16 June 2024
★★★★★ 5/5
TrustpilotPeople First
I visited the Croudace Head offices back in March 2023 and was immediately greeted by a lovely lady at reception who was full of gratitude to work for Croudace Homes. After a constructive discussion with senior management and directors it was apparent that this is a business that puts people before anything else, well done.
Mr · 22 May 2023
★★★★★ 5/5
TrustpilotApartment Bliss at Willowbrook Park!
As a slightly nervous first time buyer, I was so pleased with my whole experience from reservation through to completion. All the ladies in the sales suite were so kind and helpful, and also Rachel gave such a welcoming and friendly demo.Would definitely recommend this builder!!
LRO · 26 January 2024
★★★★★ 5/5
TrustpilotGreat company to work with
Great company to work with. Refreshing way to build homes as they believe in getting it right. If not, tear down and start again. If I buy a new build, I will buy a Croudace new build
Justin · 10 July 2024
★★★★★ 1/5
TrustpilotAwful
I hope Croudace are better to their customers than they are to their neighbours. Living behind one of their sites and having property damaged along with lack of consultation re boundaries (as promised in planning application!) is a nightmare. they will not engage and address the problems. This experience would deter me from ever buying one of their new homes.
Michelle · 7 December 2022
★★★★★ 5/5
TrustpilotGreat Experience
Can't fault the team at Hertford! Both Nikki and Sarah are a delight and nothing was ever too much. Croudace homes in general have made the whole experience great and I couldn't recommend them enough :)
Phil · 5 July 2024
★★★★★ 5/5
TrustpilotCurrently purchasing
We are currently purchasing our third family home with Croudace, and are so pleased with the quality of the houses and the professional and friendly help of the girls in the sales office, who always go out of their way to ensure our purchase runs smoothly, thank you!
Wendy · 25 October 2023
★★★★★ 2/5
TrustpilotThe house was supposed to be airtight
The house was supposed to be airtight, what a joke just take a socket off the wall and there is a force 8 gale coming from gap between plasterboard and brick wall. Spoke to them and they just quoted the house was built to airtight spec. Rubbish whatever the epic rating reduce it by two!!
Jeff · 18 March 2023
★★★★★ 5/5
TrustpilotGreat customer service
Croudace Customer Care Operatives Lukasz and Andy very successfully resolved a number of snags with my property in a friendly, helpful and efficient manner. Thank you!
NICK · 21 November 2024
★★★★★ 4/5
TrustpilotExcellent customer service and team work
Their sales team are willing to listen my needs,and able to offer options professionally. In addition, they are also friendly and able to feedback my questions promptly via email. Their teamwork are highly appreciated.
Brenda · 12 July 2024
★★★★★ 2/5
TrustpilotCustomer care is good until the warranty runs out.
Was pleased despite a few issues I had with the property. However I encountered a fault after the warranty period which was caused by poor workmanship. I reported this as info only, not expecting any repairs done for free and I was told “this didn’t cause any issues in the period” and “it is not poor workmanship you must be mistaken”.
Mathew · 11 July 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
