Wards Lettings Herne Bay reviews

★★★★★ 5/5

Google

Adam Woolfeden has been on hand throughout our journey so far from booking our initial viewing, helping with our offer, our offer getting accepted and answering any questions we had. We are very early on in our purchasing journey but so far it has been very stress free.

Harvey · 25 July 2024

★★★★★ 5/5

Google

Throughout my purchase Graham and his team kept a good communication flow from the start. This was helped by the feeling of accessibility, with Graham ensuring I could get hold of him even when he was out of the office. In particular Grace was excellent and very professional as my dedicated Sales Coordinator, and kept the sale moving along. These factors helped to make me feel assured about the process, even when delays were encountered.PositiveResponsiveness, Professionalism

Matthew · 16 June 2022

★★★★★ 5/5

Google

Ellie and Abi have been brilliant at helping us to let out our property. Everything was done very quickly and professionally. Letting out a property can be stressful but I feel they've found the perfect tenants for us.

Em · 27 November 2024

★★★★★ 5/5

Google

Really excellent experience of buying a property through Wards in Herne Bay. From going through viewings to best and final offers, Graham, Jackson and Julia were always very helpful with advice and updates. Grace shouldered a particular burden through a difficult transaction by constantly contacting all parties and solicitors to keep pushing the progress, which made a big difference to a successful completion - well done! I have no hesitation in recommending this team.

Colin · 16 June 2022

★★★★★ 2/5

Google

Utterly useless at responding to a genuine sales enquiry. 3 weeks it took before I had an answer to a query and that was only after I kept chasing. I'd you are considering using this agent to sell or let your property then I would think twice.

Mike · 21 September 2026

★★★★★ 5/5

Google

Having recently moved I cannot praise the staff at Wards Herne Bay enough. My move took longer than I expected but, with the support of staff at Wards, I was kept well-informed. Grace went above and beyond what I might have expected with regular updates (even when there was nothing to report) ! It was so good to be kept informed. Graham knew how to produce details that meant I had a buyer in a couple of days- amazing! I have no hesitation in recommending them to you.PositiveResponsiveness, Quality, Professionalism

Pat · 16 June 2021

★★★★★ 5/5

Google

Maria and Wayne were fabulous

Melissa · 24 November 2025

★★★★★ 5/5

Google

I can't thank Jackson Perry enough for going above and beyond arranging all the viewings on my property, for delivering both posative and negative feedback in a kind respectful manner. Nothing was too much trouble. he was able to explain things that I didnt understand. A perfect gentlman opening the office door for me. Wards should be proud to have him on their team. A real assest to this companyPositiveResponsiveness, Professionalism

Karen · 25 August 2022

★★★★★ 5/5

Google

We were so happy with the service provided by Wards. The speed at which our house was listed on Rightmove was fantastic and we received an offer after the first viewing! Adam was helpful, friendly and professional and always available to answer any questions we had. We would hugely recommend Wards and Adam in particular.

Hayley · 18 November 2023

★★★★★ 5/5

Google

The team at Wards have been so helpful and supportive throughout the process. I would to like to personally thank Ellena for making a stressful time calm. A friendly manner always makes everything easier.

Christine · 27 November 2024

★★★★★ 5/5

Google

I had the pleasure of being shown a unique property by the delightful Grace, from the Herne Bay Lettings Team. The property stirred up a cauldron of interest within hours of listing. I've seen this sort of thing before. Most agents, resting on their laurels and more interested in devouring their afternoon kit kat chunky, deal with you all haphazardly and flimsy, safe in the knowledge that someone will volunteer as lettings tribute and take on the property mantle. Grace was different. Clearly focused on incredible customer service and doing good work, Grace dealt with my enquiry like it was her own. On the day of the viewings, there were undoubtedly myriad people scheduled in to see the property. Usually, with viewings like this, agents I've had the pleasure of meeting present so motionless and devoid of life energy, that after a few minutes, I end up wondering if i'd mistaken them for a hat stand, and indeed the property came part-furnished. Imagine that, realising i'd been speaking to a hat stand all this time! Grace was not a hat stand. She was all joyful and attentive and responsive and helpful. She knew about the property and the owner and the answers to the little questions you only think of when you're walking around (like, 'where can I house my pet llama?'). Well done Grace! And after the viewing, Grace got in touch with me. Imagine that? And she dealt with the process and questions smoothly and with wizard like dexterity. And even when I decided against the property, she spoke to me with care and thoughtfulness and customer service baked in, and referred me to a team member for my change in plans. So there you have it. I think we can safely conclude, not all estate agents are hat stands. Some of them are people. Some of them are more helpful than a delicious roast dinner on a rainy Sunday. Some of them are called Grace. And seemingly, by some sort of voodoo magic, a cluster of them seem to have taken up sanctuary in Wards! Well done Wards!

Joe · 16 June 2020

★★★★★ 5/5

Google

Maria Byrne was excellent from start to finish, always on hand to help with any enquiry. From viewing to being notified of my acceptance to the new property, was fast and informative. If you’re looking to rent in and around the Herne Bay Area, speak with Maria first !

Sean · 16 February 2024

★★★★★ 5/5

Google

Evie, at Wards is a diamond and alway happy to help very welcoming face highly recommended

Trevor · 12 August 2026

★★★★★ 5/5

Google

I would like to send a very public email to thank Grace Scott. Grace has been an incredibly skilled and experienced plus caring and compassionate person to have had help progress my house purchase and sale. It’s been an incredibly stressful time but Grace has been there supporting me along the way for which I’m very grateful indeed.

Paula · 16 June 2023

★★★★★ 5/5

Google

Can highly recommend the great team at Wards ... Great communication and service throughout our whole selling and buying experience. My thanks to Adam, Freya Graham, Ashley and Maria for all their hard work and effort in a time when the housing market is a little crazy at the moment. Definitely recommend

Petula · 18 November 2023

★★★★★ 5/5

Google

My wife and I recently got shown a few properties in Herne Bay by a lovely gentleman named Adam. He knew exactly what he was talking about he was patient and it really helped us along our journey. Although we didn’t end up buying through Wards I would whole heartedly recommend using them to anyone looking to buy or sell in the Kent region and when we next move we will definitely be asking for Adam to list our house.

Lewis · 11 November 2024

★★★★★ 5/5

Google

The Herne Bay branch were fantastic. Graham, Adam, Ashley, Grace, Emily and Maria were all really helpful and made purchasing our new property as seamless as possible. Very friendly and happy to help with any queries we had. Would definitely recommend.

Michelle · 25 May 2024

★★★★★ 5/5

Google

I would like to thank the team for the smooth sale of our property, lead by Graham Goodsell and also for the commitment from Gemma at Martin Tolhurst solicitors. Gemma certainly changed my view from previous experiences and I will definitely use them in future

Claire · 3 December 2025

★★★★★ 5/5

Google

Wards could not have been more helpful in selling our property. All of the team - Rachael Graham, Emily, Freya, Shane & Diane - were very professional , very friendly and a pleasure to do business with. I would certainly recommend them to anyone wanting to sell a property. Thank you Wards crew.

Herne · 12 June 2026

★★★★★ 5/5

Google

What a love experience with Wards Herne bay showing us around properties recently. Adam in particular was fun and put the kids at ease without judgement. Thank you to Ashley, Emily and the whole team there.

Family · 25 July 2024

★★★★★ 5/5

Google

Wards was so professional and up-to-date with their approach towards our letting..they made the process so easy and well informed. Thanks to Maria with her good customer service

Ali · 27 November 2024

★★★★★ 5/5

Google

Just wanted to thank Jydon for his support and kindness at the Herne Bay office with regard to viewing a property that I am interested in. He has kept in touch with me at all times, without hassling me at the same time and it has been greatly appreciated, so thank you Jydon. Carol

Carol · 16 June 2023

★★★★★ 5/5

Google

Highly recommend wards for buying a property. Amy has been a huge help trying to find the perfect property for us. She keeps in brilliant contact with you, getting updates on viewings and talking through new properties with you to see if it would be worth viewing. Thank you for all your help :)

Jessica · 16 June 2023

★★★★★ 5/5

Google

Great service and would recommend! Maria has been very helpful and supportive throughout our house viewings. Always keeping us updated and providing great advice. Thank you so much!

Clarice · 21 November 2024