Trusted Agent profile · Herne Bay
Verified
★★★★★
1,078 reviews across 2 platforms
125 High Street, Herne Bay, CT6 5LA
Part of Miles, see every office.
Miles's office in Herne Bay, at 125 High Street, is rated 4.5 out of 5 across 1,078 reviews on two platforms, including 262 Google reviews rated 4.5.
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Every review we hold for the Herne Bay office, from every platform, shown as written. First names only.
5/5
TrustpilotDebbie Thwaites was a star
Thank you for sharing your experience, Deborah. We're thrilled to hear that Debbie provided exceptional support and kept you informed during a frustrating time. We apologise for any delays in communication and appreciate your recognition of her professionalism and dedication.
5/5
GoogleMiles and Barr have been fantastic! We have bought our dream home and couldn’t have done it without the support from everyone at Miles and Barr. Melissa, our sales progressor was simply amazing. She was so supportive and knowledgeable especially when we had some bumps in the road. I knew I could count on her to see us through. Thank you Melissa!
5/5
TrustpilotMelissa has been very helpful and kept…
Melissa has been very helpful and kept us fully informed of the progress going forward.
Thank you for your kind words, Norman. We are glad to hear that Melissa, your sales progressor, has provided you with excellent support and kept you informed. We strive to deliver a seamless experience through clear communication and professional integrity. If you need anything further, please do not hesitate to reach out to us.
5/5
TrustpilotI am receiving great communication from…
I am receiving great communication from this branch at the moment for my purchase ,they have organised a solicitor for me and kept me up to date with all that is going on,the team have been so helpful to me and would like to mention flori from this branch who has gone above and beyond for me and nothing is too much for her,she is a credit to your team
Thank you for your time in leaving us a review, we are delighted to hear your experience with us so far is exactly what we aim to deliver, with open and timely communication. Flori will be delighted to hear of your feedback too! All the best
5/5
TrustpilotCommunication was very well carried out…
Communication was very well carried out and informed me up to date with a professional mannerfrom Rebecca gravener and assisted with the purchase always trying to get this moving in the right direction
Thank you for sharing your experience, Greg. We're delighted to hear that our communication was professional and kept you informed throughout your purchase. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotMiles and Barr have been great for me…
Miles and Barr have been great for me as a f1st time buy. All staff throughout the process have been there and very helpful I had Becky helping me through the process after buying And she has been great checking in with regular emails. Making sure everything was running smoothly
Thank you for sharing your wonderful experience, Jake. We're thrilled to hear that our team provided you with great support throughout your first-time buying journey. It's fantastic to know that Becky kept in touch and ensured everything ran smoothly.
5/5
TrustpilotVery professional staff
From the very start of selling the property, I've had no issues at all. The staff have been unbelievably helpful and have dealt with any issues that have came up in a professional manner. All the paperwork that needed to be signed, was fully explained so that you had confusion over what was happening.
We're so glad to hear that you had a seamless experience selling your property. It's great to know that our staff were helpful and explained everything clearly. We appreciate your recommendation of our branch!
5/5
TrustpilotThe service received has been…
The service received has been excellent. Mel the sales progressor has kept me informed throughout the whole process. Ruben has also been amazing throughout my many viewings (sale and purchase ).
Thank you for your wonderful feedback, Miss Laws. We're thrilled to hear that Mel and Ruben provided you with excellent support throughout your journey. If you need anything further, please don't hesitate to reach out to us.
1/5
TrustpilotDATA BREACH & INCORRECT INFO
I keep being contacted in relation to a property I have not been on the tenancy agreement for since Nov 2023. Despite being told it was an error on previous occasions and records would be updated...the last communications (after I responded to an email) advised I was still on said tenancy and it would be looked into. I forwarded proof of my release from the tenany and have been advised ''we'll look to get you removed'' this has been over a week and communications have been lacking and I am completely in limbo with what's going on. This is also a blatant GDPR breach.
4/5
TrustpilotOur dealings with our property Manager…
Our dealings with our property Manager at Miles and Barr have been good. They are usually available (or if not will return your call), willing to listen, and quick to act. If they say they will investigate an issue they will.
Thank you for sharing your experience, Keith. We are delighted to know that our team has been responsive and quick to address your concerns. We strive to deliver a seamless experience through clear communication and consistent support. If you have any further feedback, please feel free to reach out to us.
4/5
GoogleBobby was very chatty and enthusiastic about the properties.
Thank you. We are glad to hear that Bobby's enthusiasm and chatty nature made an impression!
5/5
TrustpilotThe support and sales progression by…
The support and sales progression by Louise Daly following the sale of the property has been faultless. She has updated me on a weekly basis and chased buyer and solicitors to ensure the sale concludes swiftly and problem free. Would highly recommend .
Thank you for your wonderful feedback, Judith. We are thrilled to hear that Louise provided you with exceptional support and kept you updated throughout the process. Our team is dedicated to delivering a seamless experience with professionalism and integrity. We truly appreciate your recommendation and are here for any future needs you may have
5/5
TrustpilotMiles and Barr have been extremely…
Miles and Barr have been extremely helpful from the valuation through to the sale of my bungalow. They have keep me updated at every stage of the process and I have been very happy with the services from the team in branch and Melissa Scarsbrook the Senior Sales Progressor.
We're so pleased to hear that our team was extremely helpful from valuation to sale. We appreciate your kind words about being kept updated and happy with our services.
5/5
TrustpilotVery proactive & responsive
Debbie was fantastic - very proactive, responsive and genuinely empathetic to the stresses of moving home. Thanks Debbie!
Thank you for your kind words about Debbie, your sales progressor. We aim to make the moving process as stress free as possible and are really pleased to hear that you found Debbie empathetic and proactive. Thank you again for sharing your experience with us
5/5
TrustpilotReally happy with Miles & Barr from…
Really happy with Miles & Barr from start to finish and Melissa Scarsbrook the sales Progressor has been a massive help and support and has been great in communication and advice and really gone above and beyond with helping us, thank you!!!
5/5
GoogleA pleasure to deal with. They made me feel welcome and valued as a customer. I would particularly like to mention Maddie who is an asset to the team and worked really hard in my search. Also Reuben who showed us around properties and was courteous and knowledgeable. Great Team 5 STARS!!
Thank you, Joanne! We're pleased to hear you felt welcomed and valued. Maddie and Reuben make a fantastic team! We appreciate your kind words and look forward to assisting you again in the future! Thanks, Joe.
5/5
TrustpilotHighly recommend
The whole team, from Luke at offer stage to Denise who manages everything once the sale starts progressing have been amazing. Couldn’t recommend enough, it wasn’t an easy road with the sale of my property to purchase on with M&B but they took some of the stress out of it.
We're happy to hear that the team provided amazing support during your sale. We appreciate your recommendation and are so glad we could alleviate some stress during a challenging process. Thank you!
5/5
TrustpilotI have been so happy with the process…
I have been so happy with the process from start to finish. The team have been amazing. The way they work the business is fantastic. I couldn’t fault them. Becky white at the end process has been so helpful and understanding. Would highly recommend them so much
We're happy to hear that you were so pleased with the entire process. It's great to know that our team's work ethic stood out to you, and that you found our support helpful. We appreciate your recommendation!
5/5
TrustpilotA wonderful and extremely pleasant sales progressor
We have been truly blessed with having Melissa Scarsbrook by our side during the whole selling process..she has been nothing but courteous, professional and informative..she has been a wonderful kingpin ,queenpin?? during the trials encountered during the weeks of processing the sale of our lovely dad's property...
We're so happy to hear that you felt supported by our team, especially during the sale of the property. We appreciate your kind words regarding the service you received; it means a lot to us. Thank you for sharing your experience.
5/5
TrustpilotProperty Purchase
Miles and Barr and Debbie Mead have been very helpful with our purchase, keeping us informed regularly with the progress of the sale, always promptly answering my queries.
Thank you, Julie, for sharing your fantastic experience with us. We're thrilled to know that our team kept you well-informed and provided prompt support during your purchase. We always aim to deliver a seamless experience with professionalism and integrity. If you need any further assistance, please feel free to reach out to us
5/5
TrustpilotKerrie
Kerrie, is and always has been super diligent and timely in her communications with us. She is swift to fix problems and comes to us with solutions alongside any issues. Couldn't ask for more really :)
Thank you for your kind words, Garrie. We are thrilled to hear that Kerrie's timely communication and problem-solving have made a positive impact. We strive to provide efficient support and deliver customer value with integrity. If you ever need anything further, please don't hesitate to reach out to us.
5/5
GoogleGreat customer Service from day one, I am always kept informed and updated by the sales team at Miles and Barr. They go above and beyond to ensure you receive a great and efficient service. Probably one of the best estate agents I've ever used and I've moved a number of times over the last 20 years !
Hi Christine! Thank you so much for your kind words. Its a pleasure working with you! We will find your perfect buyer soon, we're working hard as you know... I can feel its coming! Many thanks, Joe & the team.
5/5
TrustpilotGood letting experience
My house has been let through Regal now part of Miles and Barr for 6 years, during that time all the team, but especially Nicole-Rene Clarke has been very helpful. Thank you
3/5
TrustpilotJade Eccott our sales progressor
Jade Eccott our sales progressor has been the saving grace for Miles and Barr. She helped us, very professionally, though an extremely difficult process up until exchange.
Thank you for sharing your experience, Steve. We appreciate your recognition of our professional support during a challenging process. We apologise for any difficulties you faced and understand how frustrating that can be. Please feel free to reach out to us if you'd like to discuss this further
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