Trusted Agent profile
★★★★★
192 reviews across 2 platforms
23 King Street, Hereford, Herefordshire HR4 9BX
Connells's Herefordshire office at 23 King Street is rated 4.6 out of 5 across 192 reviews on two platforms, including 191 Google reviews rated 4.6. The 1 Facebook count is for the whole business. Checked 9 October 2026.
Every review we hold for the Herefordshire office, from every platform, shown as written. First names only.
5/5
GoogleThe move was so prompt and great communication from Jazmine, nothing was too much for her and was quick with getting things sorted and so friendly both me and my partner are happy we had her. Easiest move we have ever done thanks to the friendly manner and prompt replies from Connells.
Thank you for taking the time to share your experience and for your wonderful 5* review Thea! Kind regards, Lucy, Customer Relations.
5/5
GoogleConnells team are a very helpful bunch. The minute you walk through their door it's all smiles. We had our home very quickly i.e paperwork was done very fast and we were kept up to date with everything. Amazing company.
Many thanks for your outstanding 5* review and your generous comments Toni. Best wishes, Lucy, Customer Relations.
5/5
GoogleOur friends recommended using the Connels mortgage broker service to help remortgage and I'm extremely glad they did. Max went above and beyond from the very first phone call, answering any questions I had and always putting my mind at ease. Max was extremely professional throughout the whole process, one which was made harder due to covid restrictions. 10/10 service and would recommend to anyone wanting a mortgage broker. Thanks Max!PositiveResponsiveness, Professionalism
5/5
GoogleGreat service again on my most recent let - thank you Jazmine.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleChose to go with connells estate agent to sell my mother's property, a decision that I would make again in a flash nothing was too much trouble. They priced it accurately, photos, videos and description was spot on. Mark, libby and lavinia were very professional, libby kept us updated from start to finish and dealt with all quieres promptly. Well done all.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJazmine was very efficient and kept us updated when looking for a rental property. She was super friendly on the phone and is brilliant at her job.
5/5
GoogleJust purchased my first property with Connells as a first time buyer, great sales team. Vicky has been fantastic, made the whole process stress free! When viewing the property I was given plenty of time to get a feel for the place and Charlotte was great at showing us around, answering all the questions we had about the property.
5/5
GoogleFirst off I would like to thank Jake from Connells for his professionalism, Jake is a bright well presented young man more than capable of the job at hand. I found Jake very pleasant to communicate with and he was very prompt on every request I asked. I would definitely do bissness with connells if this is the service I have had. Best wishes Julian Van Kalmthout.
5/5
GoogleJazmine and the lettings department went above and beyond to get our new property as the landlord of our old one was selling. This was done in a record time for us, and all down to Jazmine and the dept. So thank you all very much ❤️❤️
Allan McIlroy thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleJazmine helped us find a house on our very first viewing where others had let us down multiple times, she endeavoured to explain things to ne clearly that I didn't understand and went above and beyond to get us situated in our new place, couldn't recommend highly enough!
Thank you Jacob Holmes for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleFollowing bad experiences with 2 estate agents since, I have to say that Connells (hereford) were absolutely fantastic throughout my tenancy. Everything was straightforward, the one repair we required was attended to quickly and conveniently. Inspections well organised, correct processes followed in all instances and best of all, no battle to get the deposit back upon moving out. Would use again!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAs a landlord it was a great experience to deal with the lettings team at Connells. From start to finish it was a very professional service & kept me updated throughout the whole process. This has been my second time using Connells lettings team & I will continue to use the service going forward. Many thanks for all your help.
5/5
GoogleThe best place for buying house!!! Libby, Max and whole team did wonderful job. They are so proffesional and helpful. It was pleasure to be their customer. The best customer service you can imagine. Thanks!!!
Michal thank you so much for your wonderful 5*! We're thrilled to hear that Libby, Max, and the entire team provided you with excellent service. It was a pleasure to assist you in your home-buying journey. Best wishes, Lucy, Customer Relations.
5/5
GoogleFirst time renting a property out and I cannot be more pleased with the service received from Jake and the team! We were made to feel at ease and nothing was too much trouble. Would highly recommend! Thank you.
5/5
GoogleMyself and my wife are first time buyers. We went to see Vicky at connels and she made the process so easy and enjoyable. She is very responsive and wants what is best for you. We will defiantly return to Vicky in the future and will be recommending her to our friends!
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleConnells recently sold my late father's property after only a few days on the market. They priced realistically and the write up was accurate and the photos were beautiful. After a terrible experience with another estate agent it was a relief to deal with Connells. Would definitely use them again.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleMarley and Jazmine (best team) are nothing but friendly and proffesional. Incredibly helpful throughout the letting process. They made the whole process easy for us. Would recommend 😊 …
Many thanks for your outstanding recommendation and 5* review Morgan. Best wishes, Lucy, Customer Relations.
5/5
GoogleJazmine in the Lettings department was really helpful with all the information and kept us always up to date was really quick and made everything really easy and explained everything that needed to be done
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future Taryn. Kind regards, Lucy, Customer Relations.
1/5
GoogleWe used Connells letting service and I would definitely not recommend them. They didn’t inform us the tenants hadn’t passed the checks until just before the move in date. They didn’t update the tenancy agreement when some of the tenants left, despite numerous requests over a 18 month period. This invalidated our landlord insurance. The staff don’t take any responsibility and the area manager Chris Jones took over two months to respond to a complaint and the response didn’t address the main points. We gave notice and moved to a more professional agent and Connells haven’t updated their records so sent a rent arrears letter to the tenants. Very unprofessional and the staff really don’t care.
5/5
GoogleVery helpful sorted out safety certificates at very short notice and kept me updated at all times on what was happening. Shortlisted tons of tenant applications and presented everything simply. Would definitely use them again or recommend to others
Hello Catherine, thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleWow.. libby snd lavina were amazing sold my elderly parents house with a week Helpful from start to finish they have no Internet but kept them updated via phone frequently and put them at ease Thankyou
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have recently had the pleasure of letting a property from Connells and the Letting Dept have been fantastic. Jake and Cameron are such lovely, friendly and professional people. They worked hard to sort everything for us and were very helpful when we had a few hiccups going out of their way to find solutions. I would definitely recommend using Connells to either Let your property out or to let a property as they are a fantastic company.
1/5
GoogleWhilst the Lettings team in branch are friendly and attentive their remit is very limited. The company is let down by outsourced operations and call centres and departments spread across various cities meaning that lots of important communications are lost. My experience of Connells warrants one star because they lost a key to my property, allowed a contractor to enter without my knowledge and personal items went missing.
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
5/5
GoogleBrilliant from start to finish amazing customer service from all of there staff and as a newbie to selling there experienced team coached me all the way through especially libby as she worked extremely hard to achieve the sale.... Many thanks lyndon 😁
Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Herefordshire office has 192 reviews across two platforms: 191 on Google, 1 on Facebook (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Connells is rated 4.6 out of 5 across all 192 reviews, and 4.6 out of 5 on Google from 191 reviews, checked 9 October 2026.
Connells, 23 King Street, Hereford, Herefordshire HR4 9BX.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
