Every review we hold for the Herefordshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHad my mortgage appointment with Vicky, I went in with no hope expecting to not be able to move out as I am a first time buyer and very young, I left the appointment absolutely amazed at what I can afford and am now on the hunt for a property of my own! Thank you :)
Gabriel · 4 August 2025
Agent replied · 25 August 2025
Thanks for sharing your experience, we love helping first time buyers like yourself achieve their dream of owning a home. Congratulations on taking the first step towards homeownership, we can't wait to see you in your new property! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have recently used Connells to sell a property of mine in Herefordshire. From the start of our communications back before Christmas 2023, I noticed how professional, courteous and knowledgeable the team were. My main contact being Libby Probert, was very clear with her information and acted quickly on any instructions I had for her, my sale dragged on for nearly 8 months with no fault attributed to them, and all throughout she kept me informed as to the state of play things were at, excellent. I would not hesitate to suggest friends or family to use Connells in any future sales.
Kind Regards
Bob
Bob · 24 September 2024
Agent replied · 24 October 2024
Thank you for your 5* review Bob. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSherry evans i personally want to thank libby for all her professional help to sell and help me buy my new property she is a credit to connells always keeping me in touch how things are progressing showing clients to veiw my property and finding me a buyer also finding me my property and negotiating on my part with the price i would like to recomend connells and libby for anyone who is thinking of selling there property or wanting to buy your new property.
Many thanks xx
Sherry · 24 September 2024
Agent replied · 24 October 2024
Many thanks for your outstanding 5* review and thanks for your kind words regarding Libby and our Hereford branch. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMarley and Jazmine were helpful in getting my property on the market and finding a tenant quickly.
Irvine · 5 April 2025
Agent replied · 26 May 2025
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 2/5
GoogleReally saddened by the lack of communication for a rental property. All started really well, got a lovely phone call and had my details taken for a property my partner and I were very much interested in. I then received a call the following week, in which I unfortunately missed! I called back straight away and asked to be contacted again the same day. I was told I would receive a call back, in which I never did. Didn’t hear anything for a while. Submitted multiple requests and still nothing. After many attempts to get back to the letting agency, the property we were interested in has had the let agreed. Better communication needs to be had, we were ready to commit and it’s a shame that we weren’t spoken to as promised.
Jessie · 3 August 2024
Agent replied · 24 August 2024
Hello Jessie, I'm truly sorry to hear about your experience and the lack of communication you faced. We appreciate your feedback and would like to address this matter. Please contact us at complianceresidential@connells.co.uk so we can assist you further. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHave to say, Millie and Luke pulled out all the stops for us in our search for a property, would definitely use again. 5 stars all the way, thanks guys.
Terence · 17 February 2026
Agent replied · 17 April 2026
Thank you for the kind words! We're thrilled that Millie and Luke provided exceptional service during your property search. We look forward to working with you again in the future. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleExtremely pleased with the service I received. Switched to Connells as they are rated one of the best locally in terms of sales when another local estate agents didn't contact me for an age and viewings had dried up. It was time to switch …
Paul · 17 September 2025
Agent replied · 23 September 2025
Hello Paul,
Thank you so much for your glowing 5* review! We're thrilled to hear that you … More
★★★★★ 5/5
GoogleThank you! My husband and I were delighted with the care and attention that was provided to us by Millie at Connells. Her knowledge and professionalism was excellent.
Tiffany · 17 February 2026
Agent replied · 17 April 2026
"Thank you for your kind review! We are thrilled to hear that Millie provided you and your husband with excellent care and attention. We pride ourselves on our knowledgeable and professional team. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJazmine O'Leary was very helpful and helped us be able to get moved in very quickly with no issues
Chris · 24 September 2024
Agent replied · 24 October 2024
Many thanks for the fantastic 5* review Chris. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJazmine was excellent, and the whole team offers great customer service, the move in was swift, efficient and everything we could have asked for, Thank you Jazmine and the Connells team.
Jack · 13 February 2024
Agent replied · 13 June 2024
Thank you Jack for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally happy with the service received. Jas was very helpful and attentive throughout the process despite some complications.
Tegan · 24 September 2024
Agent replied · 24 October 2024
Tegan thanks for your amazing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA great experience, all the staff were brillant and friendly.
A big thankyou to Ellis who was very professional, nothing was too much trouble and great communication throughout the process.
Christopher · 27 November 2025
Agent replied · 27 December 2025
Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our team, especially Ellis. We pride ourselves on providing professional service and excellent communication. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have just purchased and sold a property using Connells. Everything has been done with professionalism and politeness. Somewhat remarkably they were able to find me a suitable property to purchase as well as introduce the ideal purchaser all within a very narrow timescale. The quality of advice has been top rate and communications have been prompt and clear.
This review is written prior to exchange and completion but so far I have very impressed with the quality of service offered.PositiveResponsiveness, Professionalism
Andrew · 25 August 2022
★★★★★ 5/5
GoogleAnother FANTASTIC job completed by Connells letting team, Jake and his team, brilliant job as always.
Last year, they found me a tenant for one of my properties and all completed and done just in 2 days! this year, bought another property and same thing again, Jake and his brilliant team found me a good tenant just in 4 days, all beautifully done!! Can not recommend them enough, and I will definitely keep doing business with letting team at Connells again. Well done Jake and team👍
Peyman · 14 June 2022
★★★★★ 5/5
GoogleWe approached several estate agents when we decided to sell our home. Connells were the one that gave us the best feeling that we were in safe hands and they didn't disappoint. We never felt pressured at any time. Their approach was …
Tony · 17 June 2025
Agent replied · 28 July 2025
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery happy with my experience at Connells, Jazmine went out of her way to get things sorted quickly regarding a property. Would highly recommend!
Alex · 14 March 2024
Agent replied · 13 June 2024
Thank you Alex Davies for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThanks so much for all your help and support with the rental. Great personal service and great staff. Highly recommended. Thank you Jazmine O'lery.
Jobin · 13 February 2024
Agent replied · 13 June 2024
Many thanks for the great recommendation, 5* review and your kind words Jobin. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you so much for helping us selling our house. Libby has been amazing throughout the whole process!
Alexandra · 8 June 2024
Agent replied · 13 June 2024
Thank you for leaving us your superb 5* review Alexandra. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you so much Connells. Your service was really great especially Jazmine O'Leary.Thank you
Anu · 3 August 2024
Agent replied · 24 August 2024
Thank you for your 5* review Anu. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
Googlehaving used Connells for the first time i was very impressed with Lavina. she was professional, so well mannered, bubbly and not pushy but sharp, she always got back to us promptly and made us feel like she had no other customers, when, i know she must have been buried ! 10 out of 10 to her for service personality and professionalism !!!!. Marc is also a well mannered manager who clearly has a good team supporting him, and from what i saw they all get along well and create a lovely warm feeling when entering their branchPositiveProfessionalism
Damianminchin · 25 August 2021
★★★★★ 5/5
GoogleAfter a change in my circumstances, I needed to find a property as quickly as possible. I telephoned Connells and spoke with Jake in the Lettings Department. Everything was done efficiently and professionally from the very first phone call. I received my keys in under a week from my viewing. I have since telephoned Jake with queries and he has been able to give me answers almost immediately. I cannot recommend Jake enough and should I ever need to move in the future, I will use Jake again.
Laura · 14 June 2021
★★★★★ 5/5
GoogleHighly recommend Connells! Marley and Jazmine have been so Helpful through every step of the way for my move in, they have worked around my times and have kept me informed every step of the way and very pleased with my new rental property!!
Jack · 25 February 2025
Agent replied · 23 November 2024
Thank you for your terrific 5* review and for your complimentary comments Jack. Your recommendation means a lot to us. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleJake was an enthusiastic salesman, who went to great efforts to find us suitable tenants. Potential tenants were being shown round from the day we approached Connells to let the property, and the house was let within two weeks of it going on the market.
The paperwork was all dealt with very well, and did not get in the way of doing business. Jake was able to make decisions on behalf of Connells, and the resulting contracts were very reasonable.
There were some niggles with the Docusign system, but they did not prevent the tenancy being concluded satisfactorily.
The full management service enabled various tasks which needed to be done before the house could be let to be completed very quickly and for a good price.
Letus · 14 June 2020
★★★★★ 5/5
FacebookLittle late in the day as we completed our sale getting on for a month ago. Couldn’t fault Connells at all. Lavina, Sam and Dave were all brilliant, sold our house within 48 hours, and kept in touch throughout the whole process. It’s actually the second time we’ve used Connells, we were struggling to sell another property a few years back with another agent, Connells came out and again sold almost instantly! Thank you!
James · 16 October 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.