Trusted Agent profile · Herefordshire, County of

Glasshouse Properties Herefordshire, County of reviews

4.9

★★★★★ Excellent

250 reviews across 2 platforms

Berrows Business Centre, Bath St, Hereford, HR1 2HE, Herefordshire, County of, HR1 2HE

Glasshouse Properties's office in Herefordshire, County of, at Berrows Business Centre, is rated 4.9 out of 5 across 250 reviews on two platforms, including 248 Google reviews rated 4.9.

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4.9 / 5

248

Reviews on Google

This office

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2

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Herefordshire, County of office, from every platform, shown as written. First names only.

5/5

Google

I highly recommend you to Sam Burston at Glasshouse Properties, who has kindly sold two properties on my behalf in recent years, his knowledge and expertise are second to none, and he is particularly nice to do business with. If you are selling, I would definitely speak with Sam Burston, he is brilliant…

Luke · 24 July 2024

5/5

Google

Lovely experience. Friendly and helpful team! Great response rate and very clear instructions on the steps to renting.

Sophie · 11 October 2025

5/5

Google

Thank you to the entire Glasshouse Properties team for another excellent year with you all (as a Landlord)!

Anitha · 11 October 2025

5/5

Google

Glasshouse were great, very efficient and had us on the market in no time. Brilliant write up with great professional photos. Needless to say we had a quick sale and achieved the right price.

Steve · 23 October 2023

Agent replied · 22 October 2024

Thank you Steve. We appreciate the feedback.

5/5

Google

From a buyer's perspective Jayne was excellent, she was in contact regularly throughout the entire process. She made what could have been a very stressful part of life much easier to manage and kept everything moving without making us feel pressured or panicked. Would definitely recommend her

Luke · 24 October 2018

5/5

Google

I have rented 3 properties from Glasshouse properties and Emma has ensured everything ran smoothly in moving property to property. Nothing is too much trouble and Emma is always at the end of an email to answer any query’s. Would recommend Glasshouse properties to anyone.

Katie · 24 October 2019

5/5

Google

These guys sold my house post lockdown. Their service was exceptional. Nothing was too much trouble. They were professional and on the ball with the marketing and viewings. I wouldn't use anyone else again. Their use of social media was a cut above the rest!

Daniel · 23 October 2022

Agent replied · 22 October 2024

Hi Dan, thank you for the 5 star review, really appreciate it!

5/5

Google

Glasshouse have been our agent for a number of years and I have never had to worry. They take care of everything, from the tiny little essential aspects right up to the big, potentially stressful situations, that aren't at all stressful because of their wonderful team. I honestly do not know what I would do without them! Thank you so very much

Kim · 23 October 2023

5/5

Google

Excellent service and results from Jayne, Sam, Joe and the team at Glasshouse. Outstanding marketing, pre-sales guidance, on-going support, & negotiation skills. A breath of fresh air in the industry - highly recommended.

James · 23 October 2021

5/5

Google

We are a small developer in need of a forthright agent with bright modern attitude. In choosing Glasshouse we immediately knew we made the correct choice. Fast turnaround in sales and comprehensive follow ups--great company to work with with!! Highly recommended!

Guy · 23 October 2022

Agent replied · 22 October 2024

Hi Guy firstly, sorry it's taken so long to respond (we didn't realise you can leave commits on positive Google reviews) and thank you for the time to leave a review... We really enjoyed working for you and we hope we can be of service to you in the future.

5/5

Google

Just sold second home in four years thanks to Glasshouse. Such a positive experience; felt thoroughly looked after throughout, in a process which inevitably has its stresses. Communication and advice is superb and they go the extra mile all the time for clients. I wouldn't consider selling through anyone else, thanks to hugely competitive rates combined with absolutely top-notch service. The marketing is second to none and sold this time on the first morning. You are in very good hands with Glasshouse. I recommend them to everyone I can.PositiveResponsiveness, Quality, Professionalism, Value

Jules · 23 October 2021

5/5

Google

We would really recommend Glasshouse. Matt from the Hereford office sold our property on the first viewing for 10k over the asking price after being on the market the previous year with another agent. We were so impressed with all the sales staff, the phone is always answered and emails always replied to. The photography is far superior to other agents and overall they are worth every penny! We felt informed all the way and would always go back to them if we choose to move again.PositiveResponsiveness, Quality, Professionalism, Value

Alice · 23 October 2021

5/5

Google

Brilliant agents to deal with , attention to detail above and beyond

Jonathan · 11 October 2025

5/5

Google

Excellent customer service and friendly staff. Clear communication from start to finish whether that be over the phone or via email. Best letting agency we have dealt with in a long time due to them being so organised with all the paperwork.

H · 22 September 2024

5/5

Google

We have used Glasshouse Properties a number of times. In all cases the valuations were accurate and the expected target reached. We were kept informed at all stages of the sales and the fee rate charged was very fair.

Harvey · 23 October 2022

Agent replied · 22 October 2024

Hi Harvey, firstly, sorry it's taken so long to respond (we didn't realise you can leave commits) and thank you for the time to leave a review... we hope we can be of service to you in the future.

5/5

Google

My wife and I have used Glasshouse for 2 house transactions and have been thoroughly impressed. with their service and attention to detail. If you're looking for a great estate agent in Herefordshire and surrounding counties, look no further.

Grey · 23 October 2022

Agent replied · 22 October 2024

Hello both!. We really enjoyed working for you (twice) and we hope we can be of service to you in the future! Thank you for the positive review! JP

5/5

Google

Exceptional service throughout our sale from all members of staff.

Sarah · 11 October 2025

5/5

Google

Whilst purchasing as house through Glasshouse properties I was extreemly pleased with the level of service from start to finish. Right from the start at the viewing and great communication throughout. Thank you to all of the team!

Russell · 23 October 2022

Agent replied · 22 October 2024

Hi Russell, firstly, sorry it's taken so long to respond (we didn't realise you can leave commits on positive Google reviews) and thank you for the time to leave a review... We really enjoyed working for you and we hope we can be of service to you in the future.

5/5

Google

I can’t recommend Sam Burston at Glasshouse Properties too highly. He was sensible, realistic, hardworking and dependable. His liaison work with my eventual buyers was outstanding and he really helped to seal the deal for both parties.

Frank · 24 October 2019

5/5

Google

We chose Glasshouse to sell our house at the beginning of 2020 due to their strong online presence and wonderful photographs. We were pleased with the service at every stage from the initial consultation with Matt through to completion. All staff were pleasant, professional and efficient. I would not hesitate to recommend Glasshouse and would certainly use the company again. An offer within the first week to sold within 3 months - we were delighted!PositiveResponsiveness, Quality, Professionalism

Andrew · 23 October 2021

5/5

Google

We would like to thank Glasshouse properties for their excellent service throughout the sale of our parents property. Matt, our agent, was approachable, thorough and always available with good advice and assistance. We have great confidence in recommending them to anyone looking to buy or sell a property and will definitely use them again in the future.

Justin · 23 October 2023

5/5

Google

Superb, very professional and friendly at all times.

Glynnis · 11 October 2025

5/5

Google

Glasshouse made the whole house buying process as smooth and worry free as it could be (it's always stressful after all!). The team were always there to reassure us, and were a pleasure to deal with.

Louise · 23 October 2022

Agent replied · 22 October 2024

Hi Louise, firstly, sorry it's taken so long to respond (we didn't realise you can leave commits) and thank you for the time to leave a review... we hope we can be of service to you in the future.

5/5

Google

Great service and communication from a great team headed up by Joe. Thanks for ensuring a positive outcome in the sale of my house

Ian · 23 October 2023

Agent replied · 22 October 2024

Thank you Ian. Glad we were of service and we wish you the very best moving forwards.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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