Penny and Sinclair Henley-On-Thames reviews

★★★★★ 5/5

Google

In a pretty stagnant property market Penny and Sinclair worked tirelessly to sell my house. Their communication and support was incredibly honest and I felt entirely confident in my decision to use them. James and Becky were integral in the whole process and exceeded my expectations of what an agency would do. I really cant recommend them enough!

Zoe · 29 August 2020

★★★★★ 5/5

Trustpilot

first time landlord

Lucy and her team were thorough and prompt in sorting out what was needed to let our dear home. It was our first time letting our first time home, so you may imagine we were sentimentally attached. Lucy and her team supported us throughout the journey, and we felt confident in their expertise.

Marc · 25 June 2024

★★★★★ 5/5

Trustpilot

Great Experience

Chelsea and Helen at Penny & Sinclair made finding a new house to rent effortless. The whole experience was seamless from start to finish. They proactively assisted us in finding a suitable property and were flexible with viewings. They answered all our questions quickly, and we are now all moved in without an issue. We would definitely recommend them to anyone looking to rent in the area.

Luke · 13 September 2025

★★★★★ 5/5

Trustpilot

We have rented out our apartment in Oxford

We worked with Penny Sinclair for the last year and their customer service has been exceptional from the very first interaction. They provide excellent advice and are knowledgeable and continually update us about legal changes. They respond and resolve quickly any issue and are thoroughly professional. Highly recommend them.

Sarah · 18 February 2026

★★★★★ 5/5

Google

Hi Vanessa Penny & Sinclair was extremely helpful when purchasing a Henley property - she assisted in all areas ! The purchase went through smoothly and we are very grateful to Vanessa and team

Claire · 27 July 2023

★★★★★ 5/5

Trustpilot

Thank you Penny and Sinclair

We've been rental tenants with Penny and Sinclair for several years and Joanne, our property manager, has always been excellent. If we've ever needed to report a problem, she responds promptly and works with our overseas landlord to get things fixed. Having had my fair share of rental horror stories, it's lovely to be with an agency that genuinely cares about it's tennants and it's landlords.

Lauren · 23 August 2025

★★★★★ 5/5

Trustpilot

Responsive, kind and professional

Everyone we have been in contact with from Penny & Sinclair have been kind, helpful, responsive, and clear in their communication. The interactions have been very smooth, and this has made both moving in and out almost completely stress-free.

Mau · 13 April 2026

★★★★★ 5/5

Google

These are the agents we should have gone with in the first place, having our property with other agents in Henley who lacked common sense and people skills. Penny Sinclair are a cut above the rest, non judgmental, great communication skills, understanding the property details in full.

Thelondonscene · 16 February 2025

★★★★★ 5/5

Trustpilot

Achieved a very good price for the…

Achieved a very good price for the property. Ensured I was updated at all stages. Easy to deal with. Overall, very good service.

Steve · 16 July 2026

★★★★★ 1/5

Trustpilot

Landlords avoid if you want client service

Despite being a loyal client of Penny & Sinclair their lettings service / property management has become untrustworthy - wrong dates on tenancy agreements (they indicate their landlord clients should correct errors - surely there shouldn’t be errors in the first instance? not least dates of tenancy!) reduced frequency of property inspections (their terms of business (professional obligations) stipulate inspection frequency which has not been adhered to), shortfall on tenancy deposit (the tenancy deposit does not represent 5 weeks of rent which landlords should be protected with) leaving landlors exposed if there is property damage that could potentially be at least partly protected (stating it’s “not their policy” to check the tenancy deposit amount), prolonged response times that need chasing, trying to excuse it all with a “heavy workload”! Over £1k in property management fees for a year and all I received as a landlord was two property inspections which I even had to ask to take place. Landlords look elsewhere if you want reliable service and accurate tenancy deposit protection.

Sam · 11 April 2023

★★★★★ 5/5

Trustpilot

Best Renting Experience in Oxford So Far

I had an excellent experience working with this agency. The communication was always clear, transparent and timely, which made the whole process much easier to navigate. I viewed properties with several different agencies over the past three weeks, and this team stood out as the most professional and well organised.

Gordon · 3 December 2025

★★★★★ 5/5

Google

I can confidently recommend Becky Manson from Henley-on-Thames office, who was extremely polite, professional, sympathetic and just downright brilliantly to help me renting a house for me and my daughter. I am extremely pleased with the service provided and will be recommending her and the company to friends and family.

Salvatore · 30 August 2019

★★★★★ 5/5

Trustpilot

Reassurance at a time when it is much needed.

Farzana is the lovely calm and professional person you need at what can be a very stressful time. Everyone in the team I spoke with was great too and the solicitors they recommended were ace.

Sophie · 21 September 2022

★★★★★ 5/5

Trustpilot

True professionals

We approached many agents with our particular needs and were getting concerned that we wouldn’t find the right property. We then received a call from Georgia who, quite impressively, remembered our requirements and advised us about a property about to be listed. The property was ideal so we really are grateful for Penny & Sinclair for actually keeping our details on file and thinking of us when the perfect solution presented itself. We also had a couple of changes to the dates which were handled courteously and professionally without making us feel like we’ve just ruined someone’s day

Google · 10 January 2023

★★★★★ 5/5

Trustpilot

Helpful, efficient, and convenient!

The team was super helpful in organising my stay for 4 weeks in Oxford. I was really happy with their level of professionalism and quick responses, also during my stay when there were small issues with the apartment. I couldn't recommend them more highly, they really made the whole process easy and stress-free. The linen changes were a nice little touch that was appreciated. Thanks especially to Amber Littlechild and Lillimai Patrick who took care of my stay and all of my questions from the start.

Rasita · 18 November 2024

★★★★★ 5/5

Trustpilot

Thank You to Penny & Sinclair!!

Since partnering with Penny & Sinclair (Georgia Guy) back in July 2022 for short-let rental needs, it has been such a fantastic experience. When traveling outside the US (where I permanently reside), locating short-let rental properties can sometimes be overwhelming but Penny & Sinclair have made it a seamless process with their communication, kindness, and more importantly to ensure they provide property options that best fit me and my families needs. I highly recommend Penny & Sinclair for all rental needs and more!

Kyle · 4 November 2022

★★★★★ 5/5

Google

I’d like to say thank you to the entire team at Penny & Sinclair for their efforts and professionalism dealing with my house sale. It was always easy to get hold of someone and over the course of the sale I was always kept updated and it was a pleasure chatting. The team worked hard to get my asking price and ultimately we achieved what I wanted through their hard work and diligence. I have already recommended their services to my neighbours and a friend looking to sell which I think says it all. Wishing you all the best and thank you again.

Mike · 29 August 2022

★★★★★ 5/5

Google

We cannot thank Penny & Sinclair enough for all the help, support and guidance they gave us throughout the process of selling our property. The reassurance and their experience was invaluable. We have met several estate agents over the years, and none that have come close to Penny & Sinclair, consistently going over and above our expectations in a truly honest and open way. We cannot recommend you highly enough and genuinely will miss your calls! A million thanks for everything Vanessa.PositiveResponsiveness, Quality, Professionalism, Value

Vickey · 29 August 2022

★★★★★ 5/5

Google

We bought our home through them and had a fantastic experience from our first call to book a viewing, through to completion. Vanessa was very professional, friendly, and proactive!PositiveResponsiveness, Quality, Professionalism

Jake · 29 August 2022

★★★★★ 5/5

Trustpilot

Buying a property in Oxford

While searching for a property to buy in Oxford we had experience dealing with several local estate agents and Joe from Penny&Sinclair stood out thanks to his pleasant and attentive attitude to us as buyers. Joe tried to understand what our requirements are and offered multiple properties that could suit us. This strategy clearly benefits both buyers and sellers and so I would warmly recommend P&S to anyone selling or buying a property in Oxford.

Adam · 23 January 2023

★★★★★ 5/5

Trustpilot

5* - Very Positive Experience

I have not yet moved into my rental property, but the experience I have had so far with Penny & Sinclair has been really positive. Nathan Tan, the lettings manager, has been great every step of the way. He arranged an in-person viewing for me the following day after I called, kindly waited for us at the property after we were delayed due to traffic, and was very helpful whilst showing us around.Since the viewing Nathan has sent regular updates regarding my application, responding to emails and answering all of my questions promptly. Overall a very positive experience - thank you!

BG · 13 July 2022

★★★★★ 5/5

Trustpilot

"I had a great experience with Penny…

"I had a great experience with Penny and Sinclair.The property manager Mam Nafeesa is extremely helpful, she gives you prompt reply of all the issues, keeps following up and updating you.

Syed · 11 October 2024

★★★★★ 3/5

Trustpilot

Generally Hands-off, but Unprofessional Treatment upon Moving Out

It is also to be noted that this review was submitted three times to Penny and Sinclair on their website. It seems that they only accept positive reviews and have few, if any, reviews representing tenant experiences. We decided to rent a property managed by Penny and Sinclair in February 2021 - the initial process was all professional and well managed, as was the move-in and key collection. In general, the agents were hands-off and rarely made any contact with us. When we raised issues about the mildew/damp present in the property when we arrived (it was taken unseen), this was handled well and some remedial work was carried out. Likewise, when we requested some items to be removed this was also facilitated. Our move out was also arranged smoothly - with new tenants being secured quickly. The sad part, however, is that in relation to our deposit and after moving out the friendly communication entirely ceased. Our response to the inventory was not acknowledged and decisions about the deposit were made by the landlady and agent without any consultation on our part. In the end, £150 was deducted for cleaning a number of minor issues in a copy-paste email that ignored our previous communications. Quoting from the independent clerk, the defects included "tiny pieces" and dust seen on the carpets in the hallway and bedroom and a number of "wipeable marks" on the wardrobe and kitchen draws/shelves as well as some scale left on the shower and sink. We made an enquiry immediately in response to the quote to ask for more information: "The property is in a generally very clean condition and we explained that it needed a minimal vacuum and some surfaces to be wiped. We offered some fair apportionment of the clean with the landlady because a full clean would count as betterment." Eventually we received a quasi-legalistic email wrongly (and, unlawfully) claiming that "we ask our tenants to ensure that the property is professionally cleaned." This, of course, would be an illegal charge under the Tenant Fees Act. In fact the move-out document also wrongly stated that because of Covid-19 a professional clean was required (albeit elsewhere, different wording was used): "During the current COVID-19 outbreak you are required to ensure a professional clean is conducted at the end of your tenancy". Initially, nobody was prepared to talk to us over the phone. When we did manage to talk to the agent about the quote and what services would be included in the clean the agent was rude and derisive: she talked over me, laughed at me as I was trying to explain what it was we were concerned about and her comments were condescending and grossly exaggerated the (un)cleanliness of the property. The agent stated that the carpets were "some of the worst she had ever seen" and termed them "horrendous". When I pointed out this was both very rude, inaccurate and an exaggeration she conceded that her comments were exaggerated and apologised for the rudeness - an apology that was accepted. At no point did we deny the need for further cleaning (see initial comment above). All that was asked was that the clean would not go beyond the minor defects highlighted in the report and/or that if the landlady wished to have the whole property cleaned, that the cost would be apportioned fairly to reflect its generally clean status. In the end, it was explained that the cleaning had already been carried out and that it was supposedly limited to the defects mentioned on the report. All that unpleasantness because of their failure to listen. We never objected to having a deduction made from the deposit and would likely have agreed to the charges at the outset - we just wanted the agency to treat us respectfully, include us in the decision making and communicate with us. We requested the repayment of overpaid rent - something that was never mentioned by the agents (although it is possible they may have eventually notified us) - and received the funds promptly and in our account around ten days after the end of the tenancy.

TOC · 2 July 2022

★★★★★ 5/5

Google

I had a fantastic experience with Penny & Sinclair. The team was super helpful and responsive throughout the whole process of renting my flat. They made everything quick and stress-free, keeping me updated at every step. I really appreciated their professionalism and friendly attitude, highly recommend!

Mohamad · 29 October 2025