Every review we hold for the Henley-On-Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHappy to have chosen Penny & Sinclair
I’ve recently chosen Penny & Sinclair to help me find tenants for my house in Oxford and manage the tenancy. I was impressed with Nicola’s excellent communications, knowledge, expertise, efficiency and professionalism. Soon I realised that the P&S team shared with her these qualities, which made working with them all seamless and pleasant. I was delighted to experience effortless and excellent communication within the team. Thank you Nicola, Lucy, Molly, Wills, Sean, Daisy, Samantha and Emily. They all worked patiently with me to identify people who soon rented the house and are now enjoying living in it. P&S continue to provide excellent management and timely communications, information, advice and assistance. For these reasons I highly recommend Penny & Sinclair.
Mary · 13 December 2024
★★★★★ 5/5
TrustpilotFirst-class experience with Penny and Sinclair
Joe made our first house sale a seamless and stress-free experience. He was super efficient and supportive, and his communication was excellent at all times. In his absence Sophie stepped in and was also excellent. I have no hesitation in recommending Penny and Sinclair - a highly professional and knowledgeable team.
Jayanth · 6 November 2025
★★★★★ 5/5
TrustpilotGreat property, convenient location and outstanding support from Penny & Sinclair.
This is the third year Penny & Sinclair has arranged my accommodations in Oxford--every year has been a home run! The staff members are superb and make the experience seamless. I have worked with Lillimai Patrick the last two years--she is superstar! I'm already planning for next summer and will once again seek accommodations from Penny & Sinclair!
Fred · 19 August 2025
★★★★★ 5/5
TrustpilotVery impressive service
I wanted to commend the very impressive manner in which our agent Sean Herdman-Low at Penny & Sinclair has taken us through the process of selling our house. I have bought and sold four or five properties over the last thirty-five years and Sean has been far and away the best agent I’ve ever dealt with. I invited five of the main Summertown estate agents to come and value our house and Sean’s obvious enthusiasm for it, and my instincts, told me he would be the right person to sell it for us. From the beginning all his communication has been prompt and clear, he’s intelligent and well-informed, he’s unfailingly professional but also brings a sensitivity and caring to the process which has been very much appreciated during a sometimes stressful process. Great service all round and highly recommended.
J · 25 November 2022
Agent replied · 15 June 2024
Thank you for this wonderful review. We really appreciate you taking the time to share your feedback and we are so pleased you have been happy with the service you have received.
★★★★★ 5/5
TrustpilotAlice was absolutely fantastic!
Sharika · 8 October 2026
★★★★★ 5/5
GoogleWe can not thank Vanessa enough for all the hard work she put in with both our sale and purchase. We had a few agents around but Vanessa stood out as having experience and was just a lovely person to work with.
We were fortunate enough to be selling and buying with Penny & Sinclair so felt completely in safe hands. What turned out to be quite a difficult chain was made easier by Vanessa’s tenacity and attention to detail. I appreciate it’s a team effort so thanks to all at P&S.
Shenan · 29 August 2022
Agent replied · 28 August 2024
Thank you very much for the 5 star review. We are so pleased you have been happy with the service you received. Thank you for taking the time to share your feedback with us.
★★★★★ 5/5
TrustpilotExcellence in property management
This a review of Nafeesa Ahmed, who manages my rental flat at Penny and Sinclair (I am the renter, not the owner). There were many problems with the flat when I moved in, all of which predated Nafeesa's joining the company. These have been addressed in a timely and efficient manner. I am *very* impressed with her dedication and commitment to providing excellent service. Having rented flats many places in the US AND UK, I can say that Nafeesa Ahmed is the best property manager I have ever worked with.
Ron · 3 October 2024
★★★★★ 5/5
TrustpilotSuper good experience from Penny & Sinclair
Very good experience from Penny & Sinclair. Also big thanks to Sophie who helped us pushing our purchase to the final date so efficiently and tirelessly. Highly recommend!
Customer · 13 April 2026
★★★★★ 5/5
TrustpilotJoanna is very responsive & efficient
Joanna is very responsive, picks up the phone and sorts things out really quickly and efficiently. She has good connections with contractors and they also respond very promptly when she asks. I highly recommend Joanna.
Lyn · 5 February 2026
★★★★★ 5/5
TrustpilotJoe Worsell & Team : 5 STARS
Selling your family home is a big scary venture. I invited 3 local Estate Agents to value the house, then I picked the one that I thought I’d most like to work with, and that was Joe at Penny & Sinclair. He comes across as a genuinely nice guy, because he really is a genuinely nice guy. But he’s also incredibly good at his job. He understands the local market, and quickly lined up a week of viewings. No time-wasters, just genuine buyers who actually wanted our type of house. In no time at all, we had multiple buyers interested, and we accepted an offer well above the asking price. There were bumps along the way, as there are with most house sales, but he was on-it straight away, liaising effortlessly between buyer, seller, and both solicitors. I would have no hesitation in recommending Joe & his team.
N · 21 August 2024
★★★★★ 5/5
TrustpilotKindness
One of the hardest things to find in all kinds of services these days is KINDNESS. Penny & Sinclair express that in all they do. Our tenancy, which was managed by them and specifically Jo Channon was made far easy and pleasant with their help. Well done and THANK YOU 😊
Robert · 6 August 2025
★★★★★ 5/5
GoogleSelling our house with James Donigan and the team at the Henley branch was an absolute pleasure. The service was personal and professional and we were guided and supported every step of the way. A great experience!
John · 28 December 2024
Agent replied · 23 December 2024
Thank you for this great review. We are so pleased you have been happy with the service you received from James and the team.
★★★★★ 5/5
GoogleThe reason for choosing an Independent Estate Agent is clear, better service, better experience and best personal tailoring to sell your house for the best possible price. No messing around, straight talk and direct access to your agent rather than having to deal with "Who is in the office at that time"
James Donigan of Henley branch has been an outstanding agent and worth every penny of his commission and more. He has gone way above and beyond.
Thank you James, we will definitely use Penny & Sinclair again.
Jason · 29 August 2021
Agent replied · 28 August 2024
Thank you very much for this 5 star review and we are so pleased you have been happy with the service you have received. Thank you for taking the time to share your feedback.
★★★★★ 5/5
TrustpilotA reliable property agent
Penny and Sinclaire is a reliable partner to look after and to manage someone's property. Worth every penny!
German · 12 May 2026
★★★★★ 5/5
TrustpilotSophie was the perfect estate agent
Sophie was the perfect estate agent - very helpful and friendly during viewings, and communicative and transparent during the purchase process. Thank you so much for making my first-time purchase as simple and stress-free as it could be!
JH · 27 November 2025
★★★★★ 5/5
GoogleVanessa and her team in Henley are not only a pleasure to work with, but of the highest professionalism (and patience!). She is, by far, the best estate agent I have ever dealt with - seriously. Could not recommend her more. If you are buying property in Henley, Vanessa is the only one to go to (and I tried several others)
Davide · 29 August 2023
Agent replied · 28 August 2024
Thank you for this five star review, we really appreciate your feedback and pleased you have been happy with the service you have received.
★★★★★ 5/5
TrustpilotVery good agency
The company was very responsive and proactive in communicating with us about updates to our search and application. All the agents that we were in contact with were very nice and helpful (Sean, Katarina and Jessica), and the entire process was made very simple and clear. We are very happy with our new flat and would definitely recommend the agency!
Marion · 22 June 2026
★★★★★ 5/5
TrustpilotFantastic help from Penny & Sinclair
We completed on our sale today. Angie Parmenter of Penny & Sinclair was fantastic and found us a great buyer. She really knows her area and is professional and calm. We really appreciated her help throughout the whole process. Her team were also great. We highly recommend P & Sinclair
Anna · 24 August 2026
★★★★★ 5/5
TrustpilotThe Team Members are Fantastic
The Team members are fantastic.
I had the pleasure to work with Nigel, Anum, and Sean and their rapid responses, adaptability and communication being able to address any questions and concerns have been top notch.
Please note, I believe I was very fortunate in timing as I would naturally never have this level expectation so always provide teams with grace. But it has been much appreciated from a customers perspective over the past week and weekend.
Thank you all so much!!
Kyle · 6 January 2026
★★★★★ 5/5
TrustpilotI dealt with Penny and Sinclair for two…
I dealt with Penny and Sinclair for two short lets for my five-month stay in Oxford. Amber Littlechild was professional and courteous and was very helpful in every step of the process. Amber met me at the flat each time to deliver and pick up the keys and was available every time I needed assistance in between. I was also refunded my security deposit in a timely way without undue waiting. I would certainly lease through them again!
Joe · 18 June 2024
★★★★★ 1/5
TrustpilotCommunication with them is difficult
Communication with them is difficult, they are micromanaging the guests which is intrusive of privacy and frustrating throughout the stay.
Edgaras · 6 August 2026
Agent replied · 22 September 2026
We're sorry to read your review, as it doesn't reflect the experience we aim to provide.
We were somewhat surprised by your comments, particularly as you have chosen to book a return stay with us for 54 nights commencing in early September and have left us a five-star review on Airbnb.
Throughout your stay, we responded promptly to your queries and worked hard to assist with any requests you raised. On a number of occasions, we also contacted you regarding property security after the house was left unsecured while unoccupied, with windows left wide open and the rear gate left open. As managing agents, we have a responsibility to protect both our clients' properties and guests' belongings.
The additional cleaning service you requested during your stay was arranged as requested. When the associated invoice remained outstanding, we followed our normal payment process, including seeking assistance through Airbnb. Unfortunately, the subsequent communication became difficult.
We always welcome constructive feedback and strive to provide a professional service while balancing the needs of both our guests and our property owners. We wish you well and look forward to welcoming you back for your upcoming stay.
★★★★★ 5/5
TrustpilotJoe Worsell has fantastic from start to…
Joe Worsell has fantastic from start to finish, helpful, hosest, kind, and calm. Joe gave good advice without judgement or being pushy. We totally trusted him in our home and he was always extremely professional. We would use Joe again in a heartbeat and would recommend him to anyone.
Louisa · 17 August 2026
★★★★★ 5/5
GoogleA big thank you to Vanessa Townsend who expertly helped our family navigate the selling of our family home after many decades of ownership. Vanessa judiciously marketed our property which led to a well-qualified buyer. The whole engagement from our first meeting with Vanessa to the final sale of the house was smooth and professional. Thank you, Vanessa.
Marcia · 29 August 2023
Agent replied · 28 August 2024
Thank you for this excellent review and we are really pleased you have been happy with the service you received. We really appreciate you taking the time to share your feedback.
★★★★★ 5/5
TrustpilotGreat agent
We recently sold our house with Penny & Sinclair and had an outstanding experience. Sean, our agent, impressed us from day one with his professionalism and genuine enthusiasm. He conducted numerous viewings efficiently, ultimately selling our home within our desired timeframe. Sean and the team at Penny & Sinclair were consistently communicative and responsive throughout the process, ensuring everything ran smoothly. We highly recommend their services for anyone looking to sell their property with confidence.
Zoe · 9 July 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
