Chancellors Henley On Thames reviews

★★★★★ 1/5

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Your company overcharged me. The outstanding amount was £91.20 but I calculated as £61.18 so the difference is approximately £30. It's not the amount that I'm concerned with, but how you deal with your customers.It's not right that you agree a fee with me then go back on your word!You didn't reply to my email and sent another invoice demanding £91.20 without disputing my calculation which was agreed with your letting management!Not replying to my calculation and then threatening me with legal action is absolutely disgraceful, so this review is justified.

Richard · 20 November 2020

★★★★★ 1/5

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avoid them!!two viewings arranged with them. one in Oxfordshire and one in Wiltshire, but agents did not show up at all.made us to drive 1:30 hours and realising the house is under offer since a month ago.would not be looking to buy a house if being advertised by them.

Sam · 6 August 2020

★★★★★ 5/5

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Would just like to say a big thanks to Nathan at the Aylesbury branch for all of his help and hard work, he has been very efficient and understanding. Me and my boyfriend are both very pleased! Thanks again!

Leah · 19 November 2016

★★★★★ 5/5

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Jordan Liepa Client Development Advisor is incredibly polite and very easy to talk to him,Very quick to respond to any of my queries and sorts out any problem we may have immediately, Would highly recommend

Alexa · 3 November 2019

★★★★★ 5/5

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Had a wonderful recent experience with chancellors while purchasing a property. I have been updated regularly throughout the process. Jonathan Breen dealt with this case and he has been great and spot on with all the chase ups with solicitors and promptly kept me updated. I wouldn’t hesitate to use chancellors again. Thank you.

Gaurav · 28 September 2017

★★★★★ 5/5

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Austyn Is absolutely fantastic. Since we walked through the door any issues we’ve had (and there’s been a few! ) Austyn has sorted them out so quickly and promptly and kept myself and my partner up to date with all developments. His friendliness and professionalism really does put me at ease!

Sian · 27 September 2019

★★★★★ 1/5

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Very poor estate agents, takes ages to arrange viewings, agents don’t know important details about the properties so just talk about themselves the whole time, the lie about market interest in properties to try and rush you into a decision, will be avoiding and properties for sale that they are the agents for

Justin · 14 May 2018

★★★★★ 5/5

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I recently registered with you and I must say the customer service I received was excellent. Lauren Fell, Charles Allen and Kate Coleman were particularly helpful in my plight to find a property. Well done guys great team.

Pamela · 10 November 2016

★★★★★ 5/5

Google

First class customer service, they did what they said, when they said it would be done and made the letting process simple, quick and painless.

Stephen · 25 August 2023

★★★★★ 1/5

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Selling my house with them. Unresponsive for days recently. Literally the whole office disappeared for days on end. Cancelled a 2nd viewing without notice. No replies to emails, no out of office replies, no covering by alternative staff. Unbelievable.

Paul · 18 April 2022

★★★★★ 5/5

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Sam Hinton and the Henley Branch have been my go to Agent for the past four years. I have discussed business with other companies in Henley but always come back to Sam when it comes to my portfolio. Thank you for all your help.PositiveResponsiveness, Quality, Professionalism

J · 9 January 2021

★★★★★ 5/5

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my experience with Chancellor's has been great so far,they are very helpful and their customer service is always excellent, Sean Randall deals with my property when I have a problem and is always quick to get back at me with a solution. great job at everyone in the Slough branch!

Jorge · 23 July 2019

★★★★★ 5/5

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I am planning to move to the area of Henley due to work commitments for at least 12 months so I have called several Letting agents in the area to seek advice and guidance about the area and available rental properties along with the options …

Jason · 7 November 2020

★★★★★ 5/5

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I worked with Chancellors for more than 3 years and i had a good experience, specially with Nathan Than, he helped us a lot. Thank you Nathan for your support!!! You are doing a great job!!!

Duta · 6 December 2017

★★★★★ 5/5

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Huge thank you to Sam Hilton and the Henley Chancellors team for all their efforts in establishing us in our new apartment! We are beyond appreciative and recommend their services to anyone going through this process.

A · 21 September 2017

★★★★★ 5/5

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Huge thank you to Sam Hilton and the Henley Chancellors team for all their efforts in establishing us in our new apartment! We are beyond appreciative and recommend their services to anyone going through this process.

Kimberley · 30 July 2017

★★★★★ 5/5

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We had a very positive experience with Chancellors while looking for rental accommodation. They were always extremely helpful and went out of their way to accommodate any viewing request we made. Punctual and polite throughout our dealings with them. Would not hesitate to recommend them.

Catherine · 4 November 2020

★★★★★ 1/5

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Under no circumstance rent or sell with this terrible unscrupulous company. They are about nothing but making a quick pound and they’re pure gorilla sales techniques are frankly scary

Ben · 28 February 2023

★★★★★ 1/5

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Poor communication. Slow at getting things done. Don’t come back to you. Bad photography and then when we tried to exit our contract under the cooling off period they told us this was not relevant as we signed online and not in person!!! Would never recommend anybody to think about using them. Very unprofessional company. Very bad experience. Utterly disgusted with the company as a whole. So we had no viewings the whole time it was marketed. and now they are trying to sting us for £400!!! This has left a really bitter taste in my mouth. I know a lot of people in the area looking to sell and will definitely not be recommending you to anyone. They also left a full blown photograph of our 4 year old daughter online on the details and wondered why we asked for the property details to be removed from the website !!!

Kirsty · 12 October 2019

★★★★★ 5/5

Google

Very impressed with Lauren who was fantasic, and a is a real asset to Chancellors.

Lee · 23 February 2024

★★★★★ 5/5

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It’s a shame to read so many poor reviews when I have received excellent service from my property manager Tegan Ellis who has been trying to help sort out a repair for an oven. She has been incredibly helpful, polite and got the job done.

Sarah · 3 October 2020

★★★★★ 1/5

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Worst estate agents I've ever come across in my life 😡. How do you even get away with talking to me so rudely??? You do not have the slightest bit of care about your customers let alone your reputation!!! 😡 …

Lola · 29 July 2021

★★★★★ 5/5

Google

Firstly, i wanted to mention that we met with six real estate agents/companies before making a decision on who we were going to use to sell the family home. The decision was infact fairly simple as Robert from Chancellors was, by far, the most professional and knowledgeable. The actual transaction turned out not to be as straight forward as we had planned. Infact, it was a 'roller-coaster' of a ride. However, Robert did an incredible job of keeping us calm and providing timely updates every step of the way right through to the end.. Hats off also to Sam, John and Rebecca who were instrumental in following this transaction all the way through. Go Chancellors!!!. Several of us are looking to buy in the very near future - fortunately our decision on who to use as a real estate agent/company couldnt be easier! We thank you all The Wade family

Lloyd · 28 July 2019

★★★★★ 5/5

Google

Having just sold our property via Chancellors in Henley I wanted to highlight what an extremely professional and friendly service we received from Stuart, Sean and the rest of the Team. They were truly excellent and were always prepared to go the extra mile to help us get both our sale and purchase (not even through them) over the line in what at times due to matters beyond our control (chain!) was a very stressful process. I would highly recommend using them if you need to sell your property.

George · 28 July 2019