5/5
GoogleSam Hinton has been brilliant and we couldn't recommend him enough! We had great customer service from Chancellors, and Sam was a breath of fresh air to work with, very honest and reliable. Thank you Sam- top guy!
Trusted Agent profile · Henley On Thames · Oxfordshire
Verified
Chancellors Henley On Thames reviews
★★★★★
609 reviews across 2 platforms
17 Hart Street, Henley On Thames, Oxfordshire, RG9 2AR
Part of Chancellors, see every office.
Chancellors's office in Henley On Thames, Oxfordshire, at 17 Hart Street, is rated 4.1 out of 5 across 609 reviews on two platforms, including 209 Google reviews rated 4.6.
Reviews
Every review we hold for the Henley On Thames office, from every platform, shown as written. First names only.
Google5/5
FacebookExcellent experience dealing with Chancellors. Important decisions such as buying and selling houses are not easy to deal with. Neil Ballard made our experience a pleasure. He was helpful from the outset, really attentive to our criteria and surpassed our expectations.
5/5
FacebookI have been dealing with chancellors in newbury and Declan Hartigan has helped me throughout my whole property search. He was great, always replied instantly to my emails and was very professional throughout the whole search for rented accommodation. I now have a move in date and will 100% recommend chancellors to everyone!! Thank you all :)
Agent replied
Thanks for the review Charlotte!!
5/5
FacebookI came in to the Aylesbury branch and was dealt with by a man named Harry Price he was fantastic very funny and very helpful. Gave me all the information I needed and will be using them again. Thank you Harry
5/5
GoogleKatie is an honest and competent person who does her best to get to know her clients and help them to find suitable properties.
5/5
GoogleA huge thank you to Sam for all his help with finding us a new home at a particularly stressful times in our lives. Sam was extremely efficient, professional and reassuring at all times. Would highly recommend. Thank you Sam
5/5
GoogleA huge thank you to Sam for all his help with finding us a new home at a particularly stressful times in our lives. Sam was extremely efficient, professional and reassuring at all times. Would highly recommend. Thank you Sam
1/5
FacebookThe worst experience I ever had!!!! I view the flat, had to travel all the way there to check, but I was happy because I liked it. I said that I will take it, I spent 4 days filling different forms, making “rent passport”, going through the checks and only when I started to ask how my application is going they said that someone else rented. Really?? I refused going for another viewings, I refused applying for other flats that I saw from another agencies!!! I would never ever recommend this place!!!!
5/5
GoogleI have recently let my property though Chancellors and found their service to be first class. Katie was refreshingly proactive and quickly got things moving. Amy has also been very efficient in my dealings with her. I can't recommend them enough.
5/5
GoogleI have recently let my property though Chancellors and found their service to be first class. Katie was refreshingly proactive and quickly got things moving. Amy has also been very efficient in my dealings with her. I can't recommend them enough.
5/5
FacebookI tell you what! Stephanie was tip top fantastic in helping me in my search for a rental property in oxford, can't sum up how helpful she was and just want to say thanks again if you read this! x
5/5
FacebookI would like to say a big thank you to Emma Aquino for being very helpful and organising our new kitchen floor being laid. Really happy with it. She is also very quick to answer any queries we have.
1/5
FacebookWe had the worst renting experience in the UK. Chancellors agency lied to us for getting a few stuff done in the flat before signing the contract, they never discussed those things with the landlord, we signed the contract and moved in and the flat was not professionally cleaned and not freshly painted as stated in the contract. They didn’t care about these problems saying it’s landlord fault and letting us to deal with the problem. On top of it at the beginning of the conflict they seemed to take our part asking the landlord to respect the contract but after a phone call between the landlord and manager Riley Drake-Smith they changed their mind and jump on the landlord side (who breached the contract) advising us if we don’t reach an agreement with the landlord to search for a new property.So because of the agency and their dishonest actions, in full pandemic, before Christmas, we had to search for a flat and move again, even though we’ve just moved to that property. So they didn’t care about us one second and they think it’s a normal thing to move house every month just because of their poor services, lies, unprofessional and dishonest behaviour. I would not recommend to anyone this agency. The whole experience was a nightmare.
1/5
GoogleThe lettings side of Chancellors Henley are horrible to deal with. I'm glad I'm out of their control now and much happier with a different agent. Very rude and arrogant. Never apologises for their mistakes and boy was there a lot of mistakes on their part. Steer clear people!
Agent replied
Hi Amber, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
FacebookPhoned up with a general query regarding getting a mortgage and spoke to Paul Folley who was really helpful! Really happy that they are open a bit later as well so I could reach them outside of work hours!
1/5
FacebookYour company overcharged me. The outstanding amount was £91.20 but I calculated as £61.18 so the difference is approximately £30. It's not the amount that I'm concerned with, but how you deal with your customers.It's not right that you agree a fee with me then go back on your word!You didn't reply to my email and sent another invoice demanding £91.20 without disputing my calculation which was agreed with your letting management!Not replying to my calculation and then threatening me with legal action is absolutely disgraceful, so this review is justified.
1/5
Facebookavoid them!!two viewings arranged with them. one in Oxfordshire and one in Wiltshire, but agents did not show up at all.made us to drive 1:30 hours and realising the house is under offer since a month ago.would not be looking to buy a house if being advertised by them.
Agent replied · 28 October 2023
Hi Sam, we are sorry to read of your issue. Please contact us directly on directors@chancellors.co.uk. We will be happy to help and look into the matter for you. Many Thanks
5/5
FacebookWould just like to say a big thanks to Nathan at the Aylesbury branch for all of his help and hard work, he has been very efficient and understanding. Me and my boyfriend are both very pleased! Thanks again!
5/5
FacebookJordan Liepa Client Development Advisor is incredibly polite and very easy to talk to him,Very quick to respond to any of my queries and sorts out any problem we may have immediately, Would highly recommend
5/5
FacebookHad a wonderful recent experience with chancellors while purchasing a property. I have been updated regularly throughout the process. Jonathan Breen dealt with this case and he has been great and spot on with all the chase ups with solicitors and promptly kept me updated. I wouldn’t hesitate to use chancellors again. Thank you.
Agent replied
Thank you for your review, Mr Jain, I hope you have a smooth tenancy! ??
5/5
FacebookAustyn Is absolutely fantastic. Since we walked through the door any issues we’ve had (and there’s been a few! ) Austyn has sorted them out so quickly and promptly and kept myself and my partner up to date with all developments. His friendliness and professionalism really does put me at ease!
Agent replied
Thank you ??
1/5
FacebookVery poor estate agents, takes ages to arrange viewings, agents don’t know important details about the properties so just talk about themselves the whole time, the lie about market interest in properties to try and rush you into a decision, will be avoiding and properties for sale that they are the agents for
Agent replied
Hi Justin, we are very disappointed to read of your concerns. Please could you contact us at seniorsupport@chancellors.co.uk with the details so that we can investigate this for you? Many thanks.
5/5
GoogleFirst class customer service, they did what they said, when they said it would be done and made the letting process simple, quick and painless.
Agent replied · 24 August 2024
Hi Steve, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
GoogleSelling my house with them. Unresponsive for days recently. Literally the whole office disappeared for days on end. Cancelled a 2nd viewing without notice. No replies to emails, no out of office replies, no covering by alternative staff. Unbelievable.
Agent replied
Hi Paul, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
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