LettingaPropertycom Henley-In-Arden reviews

★★★★★ 1/5

Trustpilot

AVOID - Incompetent Staff and Terrible Process

Staff and online portal is incompetent. Several times over the last year they have been unable to locate my rent payment when it is paid via bank transfer. I made Septembers rent payment on 31/08 and was contacted them LAP and the landlord a week later chasing me for it (this was not the first time it happened) so I sent over proof and that was that. Online portal was updated to say paid and nothing else was said. Fast forward to yesterday, I am moving out in a weeks time and they have now said they haven’t found Septembers rent payment, 6 months without any mention then 1 week to go they can’t find the £1900 payment and have put on the online portal I have missed the payment. Absolute scammers to the highest degree. It gets better though. A person called Charlotte called me and rightly so I lost it as they were coming up with this figure saying that I need to prove I paid it and it was MY responsibility to show that it has been paid. Temper was broke at this point and I was a bit irate to which Charlotte’s reply was “it sounds to me you are just trying to get out of paying what you owe” that was her exact words. Now tell me anyone that would not have lost it at that response when the rent payment has been paid and proof ALREADY sent over! Further proof sent again and heard nothing since. Have improved the house I am in since moving in to it but as I said on a call I will revert it back to the previous state if this is not resolved by next week when I vacate the property. Avoid renting from these people at all costs if there is any issues they tell you to contact the landlord so all they are is a middle man for money and by doing that they try there best to rinse people out of money! Lastly good job Charlotte keep up the great customer service haha!

Ryan · 15 February 2024

★★★★★ 1/5

Trustpilot

Don't trust this company, especially agent Ryan Daines (Tenancy Manager)

I received an email from this agent stating that a viewing of a property could be arranged for Saturday 1 August 2026. However, no viewing time was specified. Within 15 minutes of receiving the email, I replied confirming my availability for the proposed date and requesting a specific viewing time. I received no response. I sent a total of three follow-up emails and made four telephone calls, all of which went to voicemail. As of today, I have still received no response, no explanation, and no acknowledgement of any kind. As the property is located in London and I reside in Manchester, attending a viewing requires significant advance planning and expense. Having confirmed my availability the same day, I made the reasonable decision to travel to London by train to ensure I would not miss the viewing opportunity. I travelled to London and spent the entire day waiting for a response or confirmation that never came. The viewing did not take place. The journey was entirely wasted. If I do not receive a satisfactory response, I will make a formal complaint to The Property Ombudsman or the Property Redress Scheme.

Ka · 3 August 2026

★★★★★ 5/5

Trustpilot

A very user friendly Company.

This is the second time in a row that I have used Lettingaproperty to let my house. Having used High Street agents for years, after one disaster, I now choose to do my own viewings. This company carries out comprehensive referencing and credit checks and organises the tenancy deposit holding. You can customise your contract and also add in a selection of pre-written clauses, depending on your needs. My rent is collected for me and paid into my account each month. With my Essential plan I have rent guarantee insurance which, take my advice, is an absolute must. I get invaluable support, not just while finding a tenant, but the whole year round. Above all, I have a fantastic rapport with the team, especially Casey Clifton who has been by my side for quite a while now. She is unfailingly cheerful and patient and is an absolute star. I am so pleased that Donna Sirrell has joined. She brings a wealth of knowledge and experience which I found incredibly useful with my latest let. It is reassuring to know that LettingaProperty.com has accreditation with The Property Ombudsman, UKALA and Safe Agent. These days landlords need an organisation that upholds high standards and keeps up to date with rapidly changing legislation.

Gill · 5 February 2024

★★★★★ 5/5

Trustpilot

Intuitive platform & helpful staff so far

The platform is quite intuitive and most things are neat, clear, and easy to navigate through. This is my first time using a remote agent and so far its been great value for money. The folks are very responsive, especially Ethan the tenancy manager, who helped me with a slightly unusual let. Will be back again with more comments after a while of being with them.

Peter · 25 September 2024

★★★★★ 1/5

Trustpilot

Avoid

Lack of communication between them and with the customers, deception when selling and engaging, hidden charges and lack of professionalism. You cannot get hold of anyone over the phone, especially after paying for a package, and they never work over the weekend. Wasted 1.5 months without getting a single offer whilst trying to charge me more. Managed to get a tenant within a week with my old agency. Avoid this agency.

NB · 21 September 2026

★★★★★ 4/5

Trustpilot

Website is terrible. But the support team is good

Website is terrible. They have changed to some new beta website and I’ve been having trouble paying my rent. My bank shows the transfer has gone but it hasn’t been updated on their dashboard and today I am unable to login to check. This is not the first time something like this has happened and I won’t be able to contact them till after my rent due date.UPDATE: I received a reply from LettingAProperty and they assured me that everything is resolved. Thanks.

Aaron · 31 December 2023

★★★★★ 3/5

Trustpilot

Unsatisfied landlord (now satisfied - see update)

I engaged Letting a Property to market my property and assist in finding tenants in December 2019. Initially, I was satisfied with their services as I preferred managing the viewings myself. However, my recent experience has been disappointing, leading me to give them a 1-star rating.My primary concern revolves around the lack of communication and difficulty in reaching their staff. I have faced challenges in speaking to a member of their team and receiving timely responses to my emails. This has left me feeling frustrated and dissatisfied with their customer service.Moreover, the most significant issue I am currently facing is the delay in receiving my rent payments. Despite subscribing to their Complete Plan, which guarantees on-time rent payments, I have not received my rent for last month. According to their policy, the rent should be paid on the 25th of each month, with a maximum processing time of 5 working days. However, it has now been 9 working days, and I am yet to receive any payment. As a landlord with mortgage commitments, this delay is causing significant concern and financial strain. It raises doubts about their financial stability and whether they are experiencing cash flow problems.Considering these recent challenges, I cannot recommend Letting a Property to prospective landlords. The lack of communication and failure to deliver on their promised services, particularly regarding rent payments, have left me dissatisfied and concerned about their reliability.UPDATE (09/12/23)Since I wrote this review, Letting a Property has been in touch, and Natalie was extremely helpful in promptly resolving the issues I was experiencing with rent payments. I appreciate the customer service provided by Natalie, and as a result, I am upgrading this review to 3 stars. However, I am not giving them 5 stars because this situation could have been easily avoided. I had tried to resolve this matter directly with them multiple times before writing this review, but unfortunately, I didn't make any progress.

Juliana · 9 December 2023

★★★★★ 3/5

Trustpilot

Unsatisfied landlord (now satisfied - see update)

I engaged Letting a Property to market my property and assist in finding tenants in December 2019. Initially, I was satisfied with their services as I preferred managing the viewings myself. However, my recent experience has been disappointing, leading me to give them a 1-star rating.My primary concern revolves around the lack of communication and difficulty in reaching their staff. I have faced challenges in speaking to a member of their team and receiving timely responses to my emails. This has left me feeling frustrated and dissatisfied with their customer service.Moreover, the most significant issue I am currently facing is the delay in receiving my rent payments. Despite subscribing to their Complete Plan, which guarantees on-time rent payments, I have not received my rent for last month. According to their policy, the rent should be paid on the 25th of each month, with a maximum processing time of 5 working days. However, it has now been 9 working days, and I am yet to receive any payment. As a landlord with mortgage commitments, this delay is causing significant concern and financial strain. It raises doubts about their financial stability and whether they are experiencing cash flow problems.Considering these recent challenges, I cannot recommend Letting a Property to prospective landlords. The lack of communication and failure to deliver on their promised services, particularly regarding rent payments, have left me dissatisfied and concerned about their reliability.UPDATE (09/12/23)Since I wrote this review, Letting a Property has been in touch, and Natalie was extremely helpful in promptly resolving the issues I was experiencing with rent payments. I appreciate the customer service provided by Natalie, and as a result, I am upgrading this review to 3 stars. However, I am not giving them 5 stars because this situation could have been easily avoided. I had tried to resolve this matter directly with them multiple times before writing this review, but unfortunately, I didn't make any progress.

Ana · 9 December 2023

★★★★★ 1/5

Trustpilot

It has been an ABSOLUTELY SHOCKING…

It has been an ABSOLUTELY SHOCKING experience from start to finish. So much so, that I want nothing to do with this agency anymore due to one agent that is non existent when it comes to communication and sorting anything out that is needed on their own agreement formed. I have never come across such a shocking letting agency. Never again! Please do not use this agency- save yourself the terrible agony of this place! We have dealt with an agent in the company from up north and I have had only grief with trying to rent on time and the day before we move in, the agent tells us VIA EMAIL, not a phone call, to say "she THINKS the landlord wants to change her mind about renting to us". What an abomination of unbelievably bad communication. Same agent goes without replying to emails for two days only to then form a reply at 5:28pm on a Thursday when twice has had annual leave on the Friday, knowing that we would then get nothing shorted till the following week. The list goes on with how many bad things happened in just trying to get into the house. I gave them everything they needed, on time, quickly, transferred within minutes of asking- but their side did not hold up to the expectation. Another one of the MANY problems was their use of the phrase "gesture of goodwill" which I see they have used on other people in the reviews. We paid our full rent which included the garage usage, and then it was only told to us after move in that they need to check if the garage is included after explicitly typing in their emails beforehand that the garage WAS included- no getting out of that one as it's all written in black and white. The complaints handler then had the cheek to say in her response that "as a gesture of goodwill" the landlord will let you use the garage and hand over the key. For a complaints handler to use that kind of phrase instead of admitting they were wrong and should have given us access straight away on move in, is lunacy.Luckily everything is in writing in emails, so there is no doubt about what happened and what was said.

Amanda · 11 July 2026

★★★★★ 5/5

Trustpilot

Great service

Helen was extremely helpful during the process, providing us with clear updates along the way and giving us a quick solution.

James · 21 September 2026

★★★★★ 5/5

Trustpilot

I've been a Landlord for nearly 20…

I've been a Landlord for nearly 20 years. Using the services of Letting a Property has been a real pleasure. They are efficient and have the ability to provide tailored solution to suit all your needs. Using their platform provides me with a simple dashboard view and an easy way to keep abreast of the whole end to end process from marketing the property to setting up viewing appointments with prospective tenants and then to finally managing all my tenants needs on an ongoing basis. I opted for their ‘Complete plan’, which costs less than other high street agents but also included guaranteed rent payment if the tenant was to default, which gives me significant piece of mind. Everyone I dealt with was incredibly friendly and professional. Special thanks to a super team! (Casey, Chloe, and Abigail)

Vince · 14 November 2023

★★★★★ 5/5

Google

As a landlady of one property, I have used the company for several years, mostly for help with transfer of tenancy. Without exception I have always found their service to be helpful, efficient, specific to my needs and friendly. I recently approached them for my recent challenge in selling the property but with difficult and obstructuve tenants, and Donna Sirrell has been excellent. She replies quickly and clearly, giving accurate advice and going above and beyond in her response. Thank you very much.

Rosemary · 12 November 2023

★★★★★ 1/5

Google

As a tenant I am deeply frustrated with this agency. I think the fact that their operations are majorly online adds to their incredible inneficiency. I waited 5 months to have a couple of curtains changed and my shower fixed. My electrical shower broke in May, meaning I only had freezing or boiling water, with incredibly low pressure. I reported the issue via their online platfom and was basically ignored for a long time. As I couldn't get ahold of them, I emailed my landlord many times, thinking that would have some effect but even he was ignored at times. All we would get was their maintenance manager, Ethan, saying he would chase the contractor. Weeks would go by in silence after this and the cycle would repeat itself. The last drop in the bucket was when I received an email from them saying it was time to renew our lease, 4 months in advance. They're very efficient about taking your money from you. I then had to tell them I would be cancelling my direct debit until I'd found a contractor myself and fixed the issue, then I'd have that taken out the rent amount. After this, I had my shower fixed within the week. Bare in mind I was calling the contractor myself and trying to arrange an appointment. Be aware if you're looking to move in to a property (miss)managed by this agency. Their service is slow, impersonal and uncaring. They're impossible to get ahold of and the word urgent means nothing to them.

Livia · 11 October 2025

★★★★★ 1/5

Google

The worst agent I have ever been with, they are loar in their policy, be careful in the essential plan, they charge you for the insurance in case that the tenant didn’t pay you, however, they don’t pay you any penny, they just took their fees and they don’t take care of your case properly. My case still not solved as my tenants didn’t pay me, and their insurance didn’t pay me as mentioned and promised in their essential plan. Be aware, don’t make mistakes and use their services. Choose a proper letting agency that they don’t lie and protect you as a landlord

Biba · 11 October 2025

★★★★★ 5/5

Google

We have been using the services of Lettingaproperty for around two years now & found them to be extremely professional & reliable with the prompt collection of our rent & dealing directly with the tenants on our behalf. Mia Coles has been our particular customer service agent & has been exemplary in following up contact with our tenants with any queries we have had regarding one or two issues. She is extremely accommodating in our correspondence & sharp in responding to our emails. Very impressive & much appreciated. I would recommend this company to anyone thinking of renting a property & doesn’t want the headache of managing it. Jeff & Marie Stevelman

Jeffrey · 13 October 2023

★★★★★ 5/5

Trustpilot

Abby was next level!

I've been attending some rental opens for a work colleague moving to the UK from Australia. Abby from lettingaproperty was next level - and I've met lots of Agents! Super friendly, very flexible when I couldn't make the set open time and knowledgable about the property she was showing me through. Process was very transparent and seamless when liaising with my Colleague in Melbourne! Thanks Abby! Legend.

Nick · 2 July 2024

★★★★★ 5/5

Trustpilot

I had queries over rent guarantee on a…

I had queries over rent guarantee on a lease renewal and Casey was very helpful, despite my numerous emails, and sorted me a satisfactory option.

B · 4 December 2025

★★★★★ 4/5

Trustpilot

Good but could benefit from some improvement

All aspects were covered but although I thought I’d given adequate notice to set up my new tenant, it all seemed a rush at the last minute. Appointments for checks did not necessarily fit with my schedule, one being booked after the move in date. The staff were easy to contact and were friendly, efficient and helpful when needed.

Jackie · 31 March 2026

★★★★★ 5/5

Trustpilot

Massive improvement in customer service from lettingaproperty

Having Casey as an account manager has made a huge difference to the way my experience and customer service with lettingaproperty has improved since she has taken on my property as an account manager. She is proactive and responses quickly and efficiently in resolving any issues. Also a big thank you to Ajay and Ethan who assisted and followed up whilst Casey was on annual leave.

Danielle · 2 July 2024

★★★★★ 5/5

Trustpilot

Great Experience!

I had an amazing experience dealing with Abby!She is very knowledgeable and has a friendly disposition.As I am unfamiliar with the rental procedure in the UK, she has been really patient in guiding me through the process.She has also been very accessible which gives me a peace of mind knowing I would be able to reach her when needed.I would highly recommend Abby and her services!

PS · 26 June 2024

★★★★★ 5/5

Trustpilot

Great support from the team

Great support from the team, especially Charlotte. Communication is always prompt and clear, and she’s proactive in chasing rental payments. Really appreciate the service

Customer · 4 December 2025

★★★★★ 5/5

Trustpilot

Compliment to Staff

Casey Clifton very professional - First impression counts for me especially when never used lettingaproperty.com service before.Casey is a polite/caring and great communicator, When an tenant let me down she was straight on the case I really admire her work ethic I also appreciate Casey honesty. She reassure me not to worry and give sound advice.Casey you are a thoughtful planner and you are good at being proactive.You are so sincere, I appreciate your humility and the great way you have helped me especially on the computer,Thank you Casey

Pauline · 28 August 2023

★★★★★ 5/5

Trustpilot

Fantastic Support From Talia!

Talia has been great support overall and has helped me so much! Fantastic communication, professional, great knowledge and has provided such respect and much needed advice during my journey. The reason why I have renewed my contract with letting a property is because of the high quality service I received from Talia. It makes a big difference when someone cares. A true asset to your company, thank you Talia!

MISHELLINA · 22 April 2024

★★★★★ 5/5

Trustpilot

Efficient and Honest

Demi has been a pillar in getting my new tenancy sorted out in a short few days. She heard my concerns, understood what I wanted and acted quickly to work on it. At the same time, she made sure that I knew what the caveats of my choices are. Demi is honest and upfront with expectations, which I appreciate.

Isabelle · 10 October 2024