LettingaPropertycom Henley-In-Arden reviews

★★★★★ 5/5

Trustpilot

Seasoned landlord in commercial and residential

I've been a landlord for 15 years, firstly in residential then subsequently in commercial before adding residential again, so I've had my fair share of agents. The difference with Lettingaproperty.com, apart form the outstanding customer service and value for money is the platform. Complete overview of my portfolio, transparency and my go to place any time I have a query. Jonathan and his team have seen the value in building their own bespoke platform, constantly improving and for this reason, it's the point of difference that made me their customer. Well done everyone at Lettingaproperty.com!

Andrew · 13 April 2024

★★★★★ 5/5

Trustpilot

The service from lettingaproperty.com…

The service from lettingaproperty.com is fantastic! But that is what we have come to expect from Lettingaproperty.com in the 12 years we have been working with them. They are always there for us to lend a hand, especially when we need expert advice or something needs to be rushed through their processes. On this occasion, I personally didn't actually believe the whole thing could be done, from finding a tenant in need of a new home to them moving in just a few days later. My husband did believe it could be done. And low and behold, thanks to Donna, Demi and Casey and I have to say their new website (well it's new to us since we last went through this process in 2022) and processes, we did meet both ours and our new tenants objectives. I think the turnaround was 10 days, or because it was over a bank holiday - 5 working days! That is absolutely amazing!I was particularly impressed with the ability to produce and have all parties sign a tenancy agreement in less than a day! And the other 2 relevant contracts immediately followed!

Customer · 8 April 2024

★★★★★ 5/5

Trustpilot

Letting a Property has been our trusted…

Letting a Property has been our trusted partner for quite some time now. Our communication is always seamless and prompt whether it's via email or phone calls. They are consistently responsive and proactive in addressing any queries or concerns we may have. The staff members are incredibly helpful and dedicated and they always ensure every matter is addressed promptly.From start to finish, working with you has been an absolute pleasure and we look forward to continuing our successful partnership in the future!Yours sincerely,24 British Builders

British · 4 April 2024

★★★★★ 4/5

Trustpilot

I had very good support from Charlotte…

I had very good support from Charlotte Clarke was in helping sort out my issues.

Kevin · 6 May 2026

★★★★★ 5/5

Trustpilot

Letting a property.com Is my preferred letting agent.

I’ve been working in conjunction with letting a property.com for quite a number of years as my preferred letting agent.What I really like about letting a property.com is the prompt assistance they provide, allowing me as the landlord to stay in control of my letting’s.Letting a property.com not only presents me with great tenants, but also all the legal framework and documents required for letting by a Landlord.My experience has been nothing other than pleasant at all times, my letting manager, Demi I found very helpful and kept me up updated throughout my successful letting process. Letting a property.com is a progressive, letting agent always looking for new ways to accommodate both tenants and landlords.I would definitely recommend letting a property.com to tenants or landlords looking for a smooth letting at a reasonable cost.Thank you so much Demi and the team at lettingproperty.com 🤙

EATON · 27 March 2024

★★★★★ 5/5

Trustpilot

Ryan and Casey were great

Ryan and Casey were prompt, organised and both good people to deal with. I am happy with the service

Alana · 2 April 2026

★★★★★ 1/5

Facebook

LAP have stolen hundreds of pounds from my by pretending to be a letting agent, charging astronomical prices and then complately ignoring me when my tenants reported mice in my property. For 6 weeks I chased after initially being told by Ethan ‘don’t worry, I’m on it’ and was completely ignored. There were no responses and no updates on the portal. Finally someone came to my flat and again I had to chase/ask my tenants for updates. LAP did not communicate anything with me, I was managing my upset tenants myself. Everybody at LAP is incompetent and none of them care about the service they promised. They are almost impossible to get in touch with and when you finally do get in touch and send the evidence of how badly you’ve been treated they close ranks and tell you nothing will be done about it. The situation with the mice is still ongoing and once again I had to ask my tenants what was happening as LAP didn’t follow up or communicate anything to me. I asked Helen for a refund for the 2 months they ignored me and my tenants, despite me being on their ‘comprehensive package’ at £185 a month and the MD Jonathan has told me ‘before he goes off on holiday’ that I won’t be being refunded and he’s sorry ‘I’m frustrated.’ This is not apology, there is no accountability, they have happily taken my money and won’t give it back. They say they offered me a service - what service? How is ignoring your customers when they have rodents in the property a service? I feel humiliated and scammed. I don’t believe they’ve even bothered to read the email chain where I was repeatedly asking for updates and help. Even my tenants, who can see how bad the company are (this isn’t even my only complaint, it’s the final straw after a terrible year and the worst service I’ve ever received in my life) feel sorry for me and feel that LAP have taken advantage of me. Please avoid these people, they are cowboys, you would be better to keep your money and manage your property yourself, which you will end up doing anyway. Appalling, they should all be ashamed.

Lauren · 4 July 2025

★★★★★ 1/5

Google

Staff and online portal is incompetent. Several times over the last year they have been unable to locate my rent payment when it is paid via bank transfer. I made Septembers rent payment on 31/08 and was contacted them LAP and the landlord a week later chasing me for it (this was not the first time it happened) so I sent over proof and that was that. Online portal was updated to say paid and nothing else was said. Fast forward to yesterday, I am moving out in a weeks time and they have now said they haven’t found Septembers rent payment, 6 months without any mention then 1 week to go they can’t find the £1900 payment and have put on the online portal I have missed the payment. Absolute scammers to the highest degree. It gets better though. A person called Charlotte called me and rightly so I lost it as they were coming up with this figure saying that I need to prove I paid it and it was MY responsibility to show that it has been paid. Temper was broke at this point and I was a bit irate to which Charlotte’s reply was “it sounds to me you are just trying to get out of paying what you owe” that was her exact words. Now tell me anyone that would not have lost it at that response when the rent payment has been paid and proof ALREADY sent over! Further proof sent again and heard nothing since. Have improved the house I am in since moving in to it but as I said on a call I will revert it back to the previous state if this is not resolved by next week when I vacate the property. Avoid renting from these people at all costs if there is any issues they tell you to contact the landlord so all they are is a middle man for money and by doing that they try there best to rinse people out of money! Lastly good job Charlotte keep up the great customer service haha!

Ryan · 11 March 2024

★★★★★ 5/5

Google

Great support - Thank you Mia. I recently had assistance from Mia to sort out some documents that needed to be signed for my move, and I couldn't be happier with the service I received. Mia was incredibly helpful, providing immediate responses to all my inquiries and ensuring that the process was smooth from start to finish. Her professionalism, politeness, and willingness to assist were truly commendable. I highly recommend Mia to anyone in need of assistance with their tenancy agreements and other matters. Thank you, Mia, for your outstanding support! All the best, Jodie

Jodie · 11 March 2024

★★★★★ 5/5

Trustpilot

Just Wow - Donna Sirrell thank you!

Just Wow! I have been working with lettingaproperty for 7 months now and the service, engagement and care has been truly unbelievable. My case manager is absolutely invaluable - thank you Donna. Donna has been magnificent. I am confident all case managers would have outstanding experience and relationship building with their clients. Donna Sirrell has been the face of lettingaproperty for me personally, with that being said theirs no harm in asking for her specifically to be looking after your portfolio :D

Ferhat · 28 February 2024

★★★★★ 5/5

Trustpilot

Great service and lovely staff

I've been really pleased with the service I've received from lettingaproperty. Particularly as we had a bad experience with a highstreet agency before. I'm also an 'accidental' landlord as we had to move and rent out our flat, so I don't enjoy being a landlord and find it all quite difficult. The staff are all really kind and are quick to respond to any queries or issues (particularly over the website chat).There were a few hiccups in setting up my tenancy but this was all down to IT issues and was all resolved with help from the team. I think the company is rolling out its portal and I notice it has more and more functions every time I login which is great. Its good to be able to arrange viewings with possible tenants and then have all the referencing and paperwork stored in one place. Casey is the person who manages my flat and has been lovely and helpful throughout! We've just signed up to another year with a tenant so happy :)

DW · 22 February 2024

★★★★★ 5/5

Trustpilot

Excellent Customer Service

I have been with Letting a Property for a number of years now. I particularly appreciate the customer support I have received from Charlotte Clarke and Casey Clifton. They are both very responsive to any query I may have and always keep me informed on progress, working towards resolving the issue as soon as possible. Zahidah

Zahidah · 11 June 2026

★★★★★ 3/5

Trustpilot

Kind people, nearly there with the product

Issues:- My tenancy agent is slow when replies to emails, and I regularly have to chase them. - Struggled working with their suppliers, i'd use my other contacts for gas safety/eicr in future. - their website is frustrating but has the potential to be good. I incorrectly generated a tenancy because a key button was hidden by the chat to us popup. - they miscalculated the rent. Good bits:- really kind people, always helpful when you're talking.- really impressed by their support team, they are so quick to respond and very thorough, thanks Mia and Donna.- When you flag a problem to them, its always fixed, thanks to my tenancy agent for this. - I've been working to really tight timescales so they've really helped me rush through the process.

Holly · 19 February 2024

★★★★★ 1/5

Trustpilot

AVOID - Incompetent Staff and Terrible Process

Staff and online portal is incompetent. Several times over the last year they have been unable to locate my rent payment when it is paid via bank transfer. I made Septembers rent payment on 31/08 and was contacted them LAP and the landlord a week later chasing me for it (this was not the first time it happened) so I sent over proof and that was that. Online portal was updated to say paid and nothing else was said. Fast forward to yesterday, I am moving out in a weeks time and they have now said they haven’t found Septembers rent payment, 6 months without any mention then 1 week to go they can’t find the £1900 payment and have put on the online portal I have missed the payment. Absolute scammers to the highest degree. It gets better though. A person called Charlotte called me and rightly so I lost it as they were coming up with this figure saying that I need to prove I paid it and it was MY responsibility to show that it has been paid. Temper was broke at this point and I was a bit irate to which Charlotte’s reply was “it sounds to me you are just trying to get out of paying what you owe” that was her exact words. Now tell me anyone that would not have lost it at that response when the rent payment has been paid and proof ALREADY sent over! Further proof sent again and heard nothing since. Have improved the house I am in since moving in to it but as I said on a call I will revert it back to the previous state if this is not resolved by next week when I vacate the property. Avoid renting from these people at all costs if there is any issues they tell you to contact the landlord so all they are is a middle man for money and by doing that they try there best to rinse people out of money! Lastly good job Charlotte keep up the great customer service haha!

Ryan · 15 February 2024

★★★★★ 1/5

Trustpilot

Don't trust this company, especially agent Ryan Daines (Tenancy Manager)

I received an email from this agent stating that a viewing of a property could be arranged for Saturday 1 August 2026. However, no viewing time was specified. Within 15 minutes of receiving the email, I replied confirming my availability for the proposed date and requesting a specific viewing time. I received no response. I sent a total of three follow-up emails and made four telephone calls, all of which went to voicemail. As of today, I have still received no response, no explanation, and no acknowledgement of any kind. As the property is located in London and I reside in Manchester, attending a viewing requires significant advance planning and expense. Having confirmed my availability the same day, I made the reasonable decision to travel to London by train to ensure I would not miss the viewing opportunity. I travelled to London and spent the entire day waiting for a response or confirmation that never came. The viewing did not take place. The journey was entirely wasted. If I do not receive a satisfactory response, I will make a formal complaint to The Property Ombudsman or the Property Redress Scheme.

Ka · 3 August 2026

★★★★★ 5/5

Trustpilot

A very user friendly Company.

This is the second time in a row that I have used Lettingaproperty to let my house. Having used High Street agents for years, after one disaster, I now choose to do my own viewings. This company carries out comprehensive referencing and credit checks and organises the tenancy deposit holding. You can customise your contract and also add in a selection of pre-written clauses, depending on your needs. My rent is collected for me and paid into my account each month. With my Essential plan I have rent guarantee insurance which, take my advice, is an absolute must. I get invaluable support, not just while finding a tenant, but the whole year round. Above all, I have a fantastic rapport with the team, especially Casey Clifton who has been by my side for quite a while now. She is unfailingly cheerful and patient and is an absolute star. I am so pleased that Donna Sirrell has joined. She brings a wealth of knowledge and experience which I found incredibly useful with my latest let. It is reassuring to know that LettingaProperty.com has accreditation with The Property Ombudsman, UKALA and Safe Agent. These days landlords need an organisation that upholds high standards and keeps up to date with rapidly changing legislation.

Gill · 5 February 2024

★★★★★ 1/5

Trustpilot

Avoid

Lack of communication between them and with the customers, deception when selling and engaging, hidden charges and lack of professionalism. You cannot get hold of anyone over the phone, especially after paying for a package, and they never work over the weekend. Wasted 1.5 months without getting a single offer whilst trying to charge me more. Managed to get a tenant within a week with my old agency. Avoid this agency.

NB · 21 September 2026

★★★★★ 5/5

Trustpilot

Intuitive platform & helpful staff so far

The platform is quite intuitive and most things are neat, clear, and easy to navigate through. This is my first time using a remote agent and so far its been great value for money. The folks are very responsive, especially Ethan the tenancy manager, who helped me with a slightly unusual let. Will be back again with more comments after a while of being with them.

Peter · 25 September 2024

★★★★★ 4/5

Trustpilot

Website is terrible. But the support team is good

Website is terrible. They have changed to some new beta website and I’ve been having trouble paying my rent. My bank shows the transfer has gone but it hasn’t been updated on their dashboard and today I am unable to login to check. This is not the first time something like this has happened and I won’t be able to contact them till after my rent due date.UPDATE: I received a reply from LettingAProperty and they assured me that everything is resolved. Thanks.

Aaron · 31 December 2023

★★★★★ 3/5

Trustpilot

Unsatisfied landlord (now satisfied - see update)

I engaged Letting a Property to market my property and assist in finding tenants in December 2019. Initially, I was satisfied with their services as I preferred managing the viewings myself. However, my recent experience has been disappointing, leading me to give them a 1-star rating.My primary concern revolves around the lack of communication and difficulty in reaching their staff. I have faced challenges in speaking to a member of their team and receiving timely responses to my emails. This has left me feeling frustrated and dissatisfied with their customer service.Moreover, the most significant issue I am currently facing is the delay in receiving my rent payments. Despite subscribing to their Complete Plan, which guarantees on-time rent payments, I have not received my rent for last month. According to their policy, the rent should be paid on the 25th of each month, with a maximum processing time of 5 working days. However, it has now been 9 working days, and I am yet to receive any payment. As a landlord with mortgage commitments, this delay is causing significant concern and financial strain. It raises doubts about their financial stability and whether they are experiencing cash flow problems.Considering these recent challenges, I cannot recommend Letting a Property to prospective landlords. The lack of communication and failure to deliver on their promised services, particularly regarding rent payments, have left me dissatisfied and concerned about their reliability.UPDATE (09/12/23)Since I wrote this review, Letting a Property has been in touch, and Natalie was extremely helpful in promptly resolving the issues I was experiencing with rent payments. I appreciate the customer service provided by Natalie, and as a result, I am upgrading this review to 3 stars. However, I am not giving them 5 stars because this situation could have been easily avoided. I had tried to resolve this matter directly with them multiple times before writing this review, but unfortunately, I didn't make any progress.

Juliana · 9 December 2023

★★★★★ 3/5

Trustpilot

Unsatisfied landlord (now satisfied - see update)

I engaged Letting a Property to market my property and assist in finding tenants in December 2019. Initially, I was satisfied with their services as I preferred managing the viewings myself. However, my recent experience has been disappointing, leading me to give them a 1-star rating.My primary concern revolves around the lack of communication and difficulty in reaching their staff. I have faced challenges in speaking to a member of their team and receiving timely responses to my emails. This has left me feeling frustrated and dissatisfied with their customer service.Moreover, the most significant issue I am currently facing is the delay in receiving my rent payments. Despite subscribing to their Complete Plan, which guarantees on-time rent payments, I have not received my rent for last month. According to their policy, the rent should be paid on the 25th of each month, with a maximum processing time of 5 working days. However, it has now been 9 working days, and I am yet to receive any payment. As a landlord with mortgage commitments, this delay is causing significant concern and financial strain. It raises doubts about their financial stability and whether they are experiencing cash flow problems.Considering these recent challenges, I cannot recommend Letting a Property to prospective landlords. The lack of communication and failure to deliver on their promised services, particularly regarding rent payments, have left me dissatisfied and concerned about their reliability.UPDATE (09/12/23)Since I wrote this review, Letting a Property has been in touch, and Natalie was extremely helpful in promptly resolving the issues I was experiencing with rent payments. I appreciate the customer service provided by Natalie, and as a result, I am upgrading this review to 3 stars. However, I am not giving them 5 stars because this situation could have been easily avoided. I had tried to resolve this matter directly with them multiple times before writing this review, but unfortunately, I didn't make any progress.

Ana · 9 December 2023

★★★★★ 1/5

Trustpilot

It has been an ABSOLUTELY SHOCKING…

It has been an ABSOLUTELY SHOCKING experience from start to finish. So much so, that I want nothing to do with this agency anymore due to one agent that is non existent when it comes to communication and sorting anything out that is needed on their own agreement formed. I have never come across such a shocking letting agency. Never again! Please do not use this agency- save yourself the terrible agony of this place! We have dealt with an agent in the company from up north and I have had only grief with trying to rent on time and the day before we move in, the agent tells us VIA EMAIL, not a phone call, to say "she THINKS the landlord wants to change her mind about renting to us". What an abomination of unbelievably bad communication. Same agent goes without replying to emails for two days only to then form a reply at 5:28pm on a Thursday when twice has had annual leave on the Friday, knowing that we would then get nothing shorted till the following week. The list goes on with how many bad things happened in just trying to get into the house. I gave them everything they needed, on time, quickly, transferred within minutes of asking- but their side did not hold up to the expectation. Another one of the MANY problems was their use of the phrase "gesture of goodwill" which I see they have used on other people in the reviews. We paid our full rent which included the garage usage, and then it was only told to us after move in that they need to check if the garage is included after explicitly typing in their emails beforehand that the garage WAS included- no getting out of that one as it's all written in black and white. The complaints handler then had the cheek to say in her response that "as a gesture of goodwill" the landlord will let you use the garage and hand over the key. For a complaints handler to use that kind of phrase instead of admitting they were wrong and should have given us access straight away on move in, is lunacy.Luckily everything is in writing in emails, so there is no doubt about what happened and what was said.

Amanda · 11 July 2026

★★★★★ 5/5

Trustpilot

Great service

Helen was extremely helpful during the process, providing us with clear updates along the way and giving us a quick solution.

James · 21 September 2026

★★★★★ 5/5

Trustpilot

I've been a Landlord for nearly 20…

I've been a Landlord for nearly 20 years. Using the services of Letting a Property has been a real pleasure. They are efficient and have the ability to provide tailored solution to suit all your needs. Using their platform provides me with a simple dashboard view and an easy way to keep abreast of the whole end to end process from marketing the property to setting up viewing appointments with prospective tenants and then to finally managing all my tenants needs on an ongoing basis. I opted for their ‘Complete plan’, which costs less than other high street agents but also included guaranteed rent payment if the tenant was to default, which gives me significant piece of mind. Everyone I dealt with was incredibly friendly and professional. Special thanks to a super team! (Casey, Chloe, and Abigail)

Vince · 14 November 2023