Trusted Agent profile · Henley-In-Arden
★★★★★
1,152 reviews across 3 platforms
10 Arden Court, William James Way, Henley-In-Arden, B95 5QR
LettingaPropertycom's office in Henley-In-Arden, at 10 Arden Court, is rated 4.6 out of 5 across 1,152 reviews on three platforms, including 740 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. LettingaPropertycom hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Henley-In-Arden.
The Trusted Agent 2026 results for LettingaPropertycom, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Henley-In-Arden office, from every platform, shown as written. First names only.
4/5
TrustpilotThe initial experience was good.
The initial experience was good, except when the account manager went on annual leave without informing me or handing my account over to another staff member. I received good customer service from Tom when I addressed the matter.
Hi Louise,Thank you for taking the time to leave us a review. We really appreciate your feedback and are glad that Tom was able to help you. Many thanks,Katielettingaproperty.com
5/5
GoogleI always receive prompt and helpful service on my requests from the team. Very happy to have moved to an online letting agent. Better value and quality of service overall
Thank you for your review, Christophe. It's great to hear that you're happy you made the switch to lettingaproperty.com. Better value and quality service are what we strive for, so we're very glad to have helped you. All the best, Katie
5/5
TrustpilotGood service
Really the manager went out of her way to help me, and was good service very helpful
Thank you for your kind words, Martin!We're delighted that our manager went above and beyond to assist you. We strive to provide helpful and quality service. We're here whenever you need us!All the bestAndy
5/5
TrustpilotThree cheers for Letting a Property
Not just recent but over the years. I have been with Letting a Property since 2014 and apart from a wobble during the covid nonsense I have experienced excellent service and value for money.Highly recommended.
Thank you, Colin! We're very pleased to hear that you're happy with our service and thank you for your continued custom.
1/5
TrustpilotDreadful experience
Dreadful experience. I needed fully managed then got sent the forms to write my own advert. Did this and started getting enquiries which I was told to deal with. I pointed out that this was meant to be fully managed and was told that I could manage the enquiries. The girl I was dealing with, Shannon added a bullet point to my advert to say I would take pets at an additional rent when I had said no pets. After a couple of weeks I had a couple who wanted to rent but they couldn't get hold of anyone to get the ball rolling and I lost them. Prior to this Shannon had suggested I consider reducing my rent (which it turns out she had undervalued) I said no but she said to think about it and she would come back to me in a few days. However, after losing the tennants, I decided to change letting agents. I couldn't get any answer by phone so I messaged Shannon directly to inform her of this and to ask her to take the advertisement down. Far from doing this, she actually reduced the rent amount on the property advert! I am furious. I eventually managed to get through to the company by phone and expressed my upset at this. On the upside they have agreed to refund the fee I paid them but they have lost me months of rent.
4/5
TrustpilotWith letting a property for nearly 5…
With letting a property for nearly 5 years, very straightforward process from finding a tenant to exit inventory.
Hi Bonnie,Thanks so much for your positive feedback and for being a member of our valued landlord community for five years!We look forward to supporting you further.Andylettingaproperty.com
5/5
GoogleAn excellent service. Very informative and helpful throughout the process of letting my property. Charlotte Daccus looked after me and the rest of the team really well. Also affordable
Hi Amy, thank you for your kind words. We are pleased to hear our team and Charlotte have been informative and helpful throughout your experience with us. All the best, The LAP Team
5/5
GoogleGreat service from Donna Sirrel, very prompt and good advice given. Thankyou
Hi P, Great to hear about your experience with Donna, she is full of good advice! You are most welcome. Andy lettingaproperty.com
4/5
TrustpilotEverything going to plan and very…
Everything going to plan and very helpful staff. A few hiccups last year but all sorted now
Hi John,Thanks for your feedback. Pleased we were able to cure the hiccups and get things sorted for you!We look forward to helping you further.Andylettingaproperty.com
5/5
TrustpilotCommunication is fantastic and they…
Communication is fantastic and they make it super easy for a new landlord.
Hi Danielle,That's wonderful to hear! We work hard to provide the right support for landlords, tailored to their situation. Thanks so much for sharing your positive experience.Andylettingaproperty.com
5/5
GoogleVery positive and helpful experience for someone that is new to this game. Special mention to both Shannon Hall for her initial help (and patience), very accommodating and then to Helen Davies for helping getting it over the line and continued support.PositiveResponsiveness, Professionalism
Hi Shaun, Thank you for your kind review. We'll be sure to pass on your message to Shannon and Helen! :) All the best, Bea LettingaProperty.com
5/5
TrustpilotGreat service from Donna Sirrel very…
Great service from Donna Sirrel very prompt and good advice given. Thankyou
Thanks so much, Paul!Andylettingaproperty.com
5/5
TrustpilotThe manager for my property is vey…
The manager for my property is vey helpfull and patient to explain what I requested.
Hi Dan,Thanks for the great feedback! We're always here to help.Andylettingaproperty.com
5/5
TrustpilotDonna Sirrell an absolute star
Donna Sirrell an absolute star. Great service and logical approach towards arising issues. @Donna, above and beyond.
Hi NM,Thanks for the great feedback, much appreciated, and pleased you've had great service from Donna.Andylettingaproperty.com
5/5
GoogleSimple no nonsense advice. Excellent knowledge and understanding of the present market. Especially pleased that they were able to provide advice and help where they did not receive any financial gain. A company with an excellent moral compass
Thanks for your review, Martin! Really appreciate your kind and honest words and very glad you're happy with your service. Perhaps "Simple, no nonsense" should be our new slogan? 😅 Best wishes, Katie LettingaProperty.com
5/5
TrustpilotA first class experience with this…
A first class experience with this company.2 years down the line and I am happy to get on board again as soon as the new flat completes.Thanks for the support and great communication.Jules
Thank you for your review, Jules. We're so pleased that you're enjoying your experience with us. If you ever need anything, please don't hesitate to get in touch! Thank you, Katie
5/5
GoogleHad a great experience with this agency. Very informative, quick to reply, and being able to meet the prospective tenants is very reassuring. Shannon Hall rented my property for me, she was friendly and super efficient! Couldn't of asked for more.PositiveResponsiveness, Quality, Professionalism, Value
Hi Jon, Thank you for your positive feedback and for taking the time to leave us a review! :) Best wishes, Bea LettingaProperty.com
5/5
GoogleThis is my first time using an online Letting Agent and it’s definitely the way to go! I felt that Shannon and Charlotte guided me when I needed it and responded to my queries in a timely manner. My property was advertised on Thursday evening, I received several enquiries and by Monday it was let! The team are friendly and approachable and I feel confident I will be supported and valued as a client. I liked being able to access and respond online to potential tenants which resulted in quick responses. The package I chose was Rent on Time, very comprehensive and great value considering my peace of mind. I am sure this company will grow from strength to strength. Well done to all!
5/5
TrustpilotGreat Customer Service
Great Customer ServiceAs a fairly new landlord, I've been discussing my queries with Casey Clifton on the phone/emails, and she's extremely helpful with attention to detail.
Hi Faisal,Thanks so much for your review. We are committed to providing first class customer service, so your feedback makes us (and Casey in particular!) very happy.Andylettingaproperty.com
5/5
GoogleHelen in particular at Letting a property has been so wonderful and helpful it really makes such a difference to know you are in safe hands.Happy Tennant’s and happy landlord many thanks to all the team.PositiveResponsiveness, Professionalism
Hi Vonnie, Thank you for your review - we're so glad to hear it :) Best wishes, Bea LettingaProperty.com
5/5
GoogleJames couldn't have been more helpful, he answered all our queries promptly and made the process of getting the property advertised very smooth and straight forward indeed. Highly recommended letting agent, would definitely again.PositiveResponsiveness, Quality, Professionalism, Value
Hi Anne, Thank you for your positive feedback! We are so glad James was able to assist you in getting your property advertised. Best wishes, Bea LettingaProperty.com
5/5
TrustpilotGreat customer service even on holidays
Very helpful and efficient and prompt to sort out complaints. Management takes their work seriously even during holiday periods.
Dear Naomi,Thank you for sharing your positive experience with our customer service, especially during the holiday period. We're delighted to hear that our team was able to assist you efficiently and promptly.At lettingaproperty.com, we're committed to providing exceptional service all year round, understanding that property management needs can arise anytime. Your feedback is greatly appreciated and helps us maintain our high standards.Best regards,Andy
5/5
TrustpilotHad trouble with tenants and they…
Had trouble with tenants and they swiftly rectified any problems. Would highly recommend
Hi Dwayne,Wonderful to hear that we sorted your tenant issues swiftly. And we're very grateful for any recommendations!Andylettingaproperty.com
5/5
GoogleGreat customer service especially from Lily Silcock who has been dealing with me.
Hi Seek, Thanks so much for your review. Very happy to hear that that you've received "great customer service" from Lily and the team! Andy lettingaproperty.com
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. LettingaPropertycom won Platinum in The Trusted Agent 2026 awards.
