Brown and Merry Hemel Hempstead reviews

★★★★★ 1/5

Trustpilot

Do not rent or buy from this company under any circumstances

Do not ever rent or buy from this company. They are the absolute worst of the worst We rented a property at the start of October and were told that we could rent the property for up to 10 years as the property was an investment for the landlords child. The previous tenant moved out the day before we picked up the keys so when we moved in, despite a so called cleaner being bought in we had moved in to a kitchen with greasy worktops and cupboards, handles in the kitchen that you could feel grease and gunk, burnt on food on trays in the oven, rubbish swept under the kitchen units, kickboards missing, holes in walls, cupboards leaning from the wall, cat poo and glass all through the garden, bathroom sink and bath plugs that were unusable and electrics that were faulty. The landlord was apparently a trained electrician but didn't realise that a flickering light switch in the kitchen was linked to a faulty mains electric input, something we only discovered when our electrics went and we had to call national grid to come and get our electrics sorted due to a faulty mains input. We were told that the weight of what we had put in cupboard is what pulled it off of the wall (kitchen units are supposed to support weight) yet the units were leaning when we moved in. We had a wooden back door that expanded after over 24 hours of rain and caused the expansion of joints, an issue that had previously been experienced due to screws and obvious glueing of joints but we got the blame by the landlord for slamming the door despite no evidence. We were asked numerous silly things by the landlord including storing all of our cleaning products on lower units despite having a 4 year old child that would have easy access to them but no care was given about this. Apparently the landlord requested this because it was the weight that apparently pulled the cupboard off of the wall which is absolutely ridiculous. Alex at the Stony Stratford branch doesn't give a cr*p and does anything to keep the landlord happy without a care in the world for the tennant and Poppy at the same branch is absolutely rude and will happily get into a full blown argument after putting the blame on you for situations that you have reported according to your contact. We have a neighbour that has bought a house through this company and experienced similar problems. DO NOT buy or rent through this company or their parent company Sequence unless you want to experience complete lack of care for the tenant or buyer and want to be blamed for everything. They take no responsibility, they backup the landlord and not the tenant and seem to not have a care in the world for anyone as long as they gat a sale or let. Steer well clear and go with someone else because this company are an absolute joke. We have never experienced a company so rude and with such a complete lack of care. If you ever deal with Poppy or Alex good luck to you. I really wish I could mention the landlords name but I can't but I will say the he likes to drive past and keep watch on you. Something I find a little bit weird. Do yourself a favour and avoid this company.

Karlandsarah · 1 March 2026

★★★★★ 1/5

Trustpilot

Massively inflated estimate and other tricks

Massively inflated estimate that they wanted to "review" after 2 weeks into the listing, once the 6 months sole agency kicked in. The long list of ready buyers' contact details that the agent showed in the estimation meeting never trickled down to their list of introduced persons, so beware of that tactic too and don't waste your time with them.

Tony · 27 July 2026

★★★★★ 5/5

Trustpilot

5 star service

Arranging the viewing with the Aylesbury branch was really easy, I called up and spoke with the agent and was booked in for a slot that was convenient for me the very next day. Sophie showed us around a lovely flat, she was super friendly and was able to answer all of our questions and was overall really helpful. Would definitely recommend.

Emily · 11 July 2026

★★★★★ 5/5

Google

Eliot has been helping me with the whole housing process and it has been a pleasure. He has been very attentive and was always available to answer any questions that I had. Just a pleasure to work with from beginning to end.

Tiana · 26 November 2024

★★★★★ 1/5

Trustpilot

Arranged a valuation of a rental…

Arranged a valuation of a rental property I am looking to sell in Bletchley for 2pm on 22/06/26 with Peter Flanders who didn’t show up and got zero response from the message I left with the office. Only communication was from an agent in the office who told me he had people interested in a house like mine…..amazing because they didn’t view it.

Anon · 2 July 2026

★★★★★ 5/5

Google

Eliot and Stephen have been nothing but professional in the process of renting a property. Both were easily contacted and able to answer any questions with all information required. The process from start to finish was stress free and made easy by the constant professional approach.

K · 22 September 2024

★★★★★ 5/5

Google

Samshing agent - got my house rented out as promised. All the communication was smooth and the process was very smooth as well. Very happy with the overall service and support provided so far. Really wishing it will be a long term relationship!

Srikanth · 3 April 2026

★★★★★ 5/5

Google

Great communication, clear information throughout and overall smooth process, thank you Elliot and Stephen! Would recommend :)

Sabrina · 2 September 2025

★★★★★ 5/5

Google

Had a viewing with Eliot who was very quick to respond and set up a viewing for us. He made us feel comfortable and allowed us to get a feel for the property and see if it was somewhere we could live

Lee · 17 March 2026

★★★★★ 5/5

Google

Today, I had the pleasure of meeting Libby who was showing me round a rental property in Hemel. She was extremely welcoming and enthusiastic, welcoming me by name at the door. She presented the property really well, pointing out the …

Littleoops · 17 March 2026

★★★★★ 5/5

Google

Just rented a flat through Stephen Coundon. Hands down, the best letting agent in town! Bloke works all the hours under the sun and nothing was ever too much for him. He made the whole process from start to finish easy and effortless. Totally class and I could not recommend this guy, and Brown & Merry, enough! Thank you Steve!

Two · 16 September 2023

★★★★★ 5/5

Google

As a landlord, I have been very pleased with the service provided by this Brown and Merry Agents Hemel Hempstead . The team is professional, responsive, efficiently. Communication has always been clear. I would definitely recommend them to other landlords.

Abiola · 17 March 2026

★★★★★ 5/5

Google

I had a fantastic experience working with Eliot at Brown & Merry. From start to finish, he was professional, responsive, and genuinely supportive throughout the entire process. He communicated clearly, kept me updated at every stage, and …

Abdelrahman · 17 March 2026

★★★★★ 5/5

Google

I recently worked with Eliot to obtain a new flat lease. Eliot was very professional in his approach and interactions with me. I found him to be very helpful and considerate. He was a pleasure to work with!

Kevin · 19 August 2024

★★★★★ 5/5

Trustpilot

Excellent Service

Have been dealing with Brown & Merry in Newport Pagnell for some time now and have always been pleased with the service. Both Matt and Lydia are great people, who with the hiccups I have had, through no fault of theirs, have always been positive and kept me going (and sane!!) Lydia is always very helpful, friendly and keeps me up to date. Also a shout out to Audrey who has been there for a long time and always lovely when I speak to her. Thank you all for your help.

Lorna · 11 February 2024

★★★★★ 5/5

Google

Thank you Gary for all your help and support We really appreciate all your efforts to respond to our queries swiftly without delay. You have made the experience immensely better for us when u came on board of our sale many thanks

Ian · 18 August 2025

★★★★★ 5/5

Google

Highly recommend Brown and Merry, Stephen was very helpful and Eliot was superb in getting us our new home. After weeks and nearly a month of looking and almost giving up, Eliot went above and beyond to help us!

Tiffany · 27 July 2024

★★★★★ 1/5

Google

Possibly the worst service you could ask for? Had my property on the market for around 6 Months, over this time managed to get less than a handful of viewings (of which I received 0 feedback), the pictures taken were terrible, I ended up taking my own with my iPhone and they were better, they even changed the advert pictures to these. Anyway fast forward 1 year, I changed agents from Brown and Merry to another Agent who were very professional, they helped me to sell the flat 6 months later (for half the fee)... I am now being chased by Brown and Merry for their Fee even though they did not sell the property. This shows they are a very dishonest and poorly run agency. I would recommend everyone to Avoid using this agency, there are far better Agencies in the local area.

Myles · 5 November 2024

★★★★★ 5/5

Google

Sara was really good at breaking down everything tondonwith our mortgage, she explained everything and gave us loads of advice and tips, it was alot of info and her friendly approach gave us confidence to go ahead with everything. Sarah went above and beyond to accommodate my husbands schedule, she came in on a Saturday morning even though it was her day off to meet with us. The whole process was effortless and her rates were better than the banks and others! I have since recommended two family members who have used her even though they love in london.

Heba · 14 June 2019

★★★★★ 1/5

Trustpilot

We contacted brown & merry through…

We contacted brown & merry through there wendover branch based in buckinghamshire. They arranged a viewing very polite and knowledgeable lady. Property was lovely just what we wanted. Then they informed us it was being sold through an auction by Iam sold.This is where the problems started. Having never purchased a property by auction before they put me in contact with iam sold who agreed a price with the seller I then put down a non refundable deposit which was a massive mistake. Unfortunately the sale could not be completed because of problems with the lease and we lost our deposit. I must add I done all my research and had a mortgage agreed in principle. So although it’s not all brown & meets fault. They should not deal with this dodgy auction company and any who gets advice to by property through an auction site please take my advice and go through normal channels.

Vincent · 10 January 2024

★★★★★ 1/5

Google

I rented from Brown and Merry for one year and the company they use to manage their lettings (Sequence) is shocking. The check in to the apartment missed huge levels of dirt and grime. It also missed huge holes in the wall that had been filled but left rough. Large scuff marks weren’t mentioned, no meter readings at all and left property that I was not expecting to look after. I raised these concerns, (with pictures) at the time to Brown and Merry but was fobbed off with “the landlord is aware” I reported a broken light that Sequence didn’t bother to repair. I was left with an astronomical unpaid electricity bill, as well as bailiffs looking for the landlord. Neither Brown and Merry or Sequence were interested and told me to contact each other. When it came to leaving I left the flat in a far better state than I received it but the check out was completely different. It was measured on an entirely different standard. I emailed both immediately with the disparity but again, no comment or any acknowledgment of a problem. They are refusing to hand back my deposit and refusing to tell me if there is any dispute. I have complained and been fobbed off and ignored so far. I have put an official complaint into the deposit protection scheme. In short, both are unprofessional and have left me in the lurch. In 20 years of renting, I have never had such issues. Neither seems to care one bit and I’m preparing for small claims court. Avoid like the plague!

Khetmaster · 10 January 2024

★★★★★ 5/5

Trustpilot

Brown & Merry Hemel Hempstead…

I used Brown & Merry Hemel Hempstead branch and spoke with Eliot and Stephen. From the very first contact I had with Eliot I was pleasantly surprised of how informative he has been with communications. I felt I was a valued customer to them. I noticed property and contacted Brown & Merry and everything was smooth running from there. All the staff I spoke with were polite and professional. Eliot phoned me back when he said he would. He was also able to squeeze me in to view properties at short notice, which I was very pleased with. It is stressful, looking for a new property to move into, and I felt that Stephen was very informative with every property showed me. All my questions are answered, and if he didn’t know the answer, he got back to me. I had to nip into the branch to sign the paperwork and receive the keys and Eliot and Stephen could not have been more helpful with helping me navigate around the process of renting. Any questions I had was investigated before responding back to me, which made me feel confident with the company. I’ve been in the property over a month now, and I am very happy with my decision. I’ve had no surprises since moving in regarding misinformation. I could not recommend this branch more. Thank you guys.

Elizabeth · 1 January 2024

★★★★★ 1/5

Trustpilot

I regret to say that my experience with…

I regret to say that my experience with Brown & Merry's Leighton Buzzard branch has been extremely disappointing. I accepted an offer on August 2025 and instructed them for conveyancing services immediately after. However, nearly three months later, the sale remains incomplete, with little to no progress from their sales team. Despite repeated attempts to get updates, I have been left in the dark, with no visible effort or action on their part to move things forward. I had hoped to work with them through the process, but the lack of professionalism and urgency has led me to seriously consider switching to a different firm. I would not recommend this service to anyone looking for a reliable, communicative, and professional conveyancing team. Very disappointing overall.

Nadeem · 7 November 2025

★★★★★ 5/5

Google

great agency with top agents. Eliot was very helpful with showing me different properties and explaining the benfits of each area. his thorough knowledge about schools and public transportation around the properties were really insightful. other agencies should take notes.

Ash · 13 May 2024