Brown and Merry Hemel Hempstead reviews

★★★★★ 5/5

Google

Many thanks to Elliot and the team for helping me through this process. Very patient with me and communication in person and also via email was great thank you very much !!

Kendra · 13 May 2024

★★★★★ 5/5

Google

As a landlord of a property in Hemel Hempstead that I have been letting with Brown & Merry for the last 10 years. I have never had any issues with my tenants until recently when due to Stephen Counden and Eliot Mortimer's quick response we managed to mitigate the situation before it got worse. I cannot thank them both enough for their support and effort made to come to a good outcome for all. This was extremely stressful for both me and them included and I really feel they went over and above what was expected. Thanks again to you both

Pippa · 13 May 2024

★★★★★ 5/5

Google

Found new Tenants for us in quick time and not for the 1st time! Many thanks Brian & Adele

Brian · 12 December 2024

★★★★★ 5/5

Trustpilot

Top class property sales service

We do not believe we could have chosen a better estate agent to market and sell our investment property. Living abroad as we do, we needed an agent who would provide an efficient sales service and give us the comfort that we had someone with the requisite knowledge and also act in our best interests. We cannot speak highly enough of Mason Janes, Branch Manager of Brown and Merry Stony Stratford, and his sales team. From initial valuation right through to completion, they provided us with an exceptionally high level of service and support. We have nothing to criticise or complain about. We have no hesitation in recommending them to others.

Colin · 30 July 2025

★★★★★ 2/5

Trustpilot

I gave them my number.. Big Mistake.

I asked for an evaluation.. this was fine.. no problems.. but I chose a different agent and now 4 months later they still regularly phone me up, once even saying "hello , this is your estate agent".. errr NO... they are abusing the fact that I gave them my number and now I cannot get rid of them.. Wish I had never done so. I am now apart of their ' any phone call is work' policy. B&M are owned by connels and the BBC has a page about their dubious sales tactics. They have a tv show about it also.

Broociebonus · 18 July 2025

★★★★★ 1/5

Google

I regret to say that my experience with Brown & Merry was extremely disappointing. Despite expressing interest in a property and putting forth an offer, I found myself having to relentlessly chase them for almost two weeks just to get a response. My inquiries regarding important aspects of the property were consistently ignored, leaving me feeling neglected and frustrated. To add insult to injury, I was informed that the property had been sold at the asking price, which I later discovered was not the case. Upon further investigation, I learned that the property was indeed sold for the exact amount I had offered, casting doubt on the integrity of their dealings. This leads me to suspect some form of favoritism or manipulation within the agency, which is deeply troubling. Given this unsatisfactory experience and the lack of transparency in their operations, I have lost all trust in Brown & Merry and will not be engaging their services again. I urge others to exercise caution when dealing with this agency to avoid similar disappointments.

MO · 13 April 2024

★★★★★ 5/5

Google

Genuinely one of the best things I've done all year is ask Naz at Brown & Merry Hemel Hempstead to help with my mortgage application for a house move. Besides being extremely knowledgeable about all things mortgage, Naz maintains excellent communication - she is very clear, responsive, concise, keeps you informed, advises in a constructive way, and is just an absolute pleasure to speak to every time. I will absolutely be using Brown & Merry Hemel Hempstead mortgage team services for life and am an extremely happy customer! I had paid a broker company years ago for lifetime membership but they weren't great, so opted to speak to the mortgages team at the recommendation of Brown & Merry Watford team (who were selling my flat). I had a very good first impression and felt positive about things from the very first call with Naz, and I am so glad I did - I cannot recommend her enough and am extremely lucky and grateful to have had her expert representation to secure my mortgage - now just looking forward to moving in (eventually)!

Anne · 13 April 2024

★★★★★ 5/5

Google

Thank you, Naz, for the invaluable assistance and guidance you provided us as first-time buyers. Your support made a significant difference in our decision-making throughout the purchasing process. We truly appreciate the time you devoted to addressing all our questions and securing the best mortgage deals for us. We look forward to recommending you to our friends and family for the exceptional service you have offered.

Maya · 3 December 2024

★★★★★ 5/5

Trustpilot

Gemma- mortgage advisor

I was recommended by a family member to see Gemma- the mortgage advisor-She was amazing-after my divorce I was new to all this- Gemma helped me through every stage of getting my mortgage and life assurance and explained everything.Gemma was a pleasure to chat to and answered every question promptly and was always kind and caring and always went out of her way to help me. I 💯 recommend Gemma.Thank you

Emma · 15 October 2023

★★★★★ 5/5

Google

Jamie, Tom and Kevin, Thank you all so much. From your straightforward pitch, and advice on photos and preparing house for sale, to getting it up on the website, every interaction, was professional, pleasant, and simple. They conducted the viewings, which imho keeps the personal, out of it, and I sure do not know how to do their job. I had an offer 1 week after the property went live, and confirmed one day later!!!! Wow, that was simple. Best advice, listen to the experts about the 'price'. Saved myself a lot of time and energy.

Moira · 14 March 2024

★★★★★ 5/5

Trustpilot

Zak Parkinson from the Watford branch…

Zak Parkinson from the Watford branch was excellent, he was super responsive, helpful and insightful when helping us with our urgent letting situation. Although we didn’t land up taking the property he maintained professional throughput.

Keryth · 20 July 2026

★★★★★ 5/5

Google

Elliott has been wonderful helping my family secure a house, very professional, efficient and friendly service he gave me. I'm very pleased with his services. Thank you 😇 …

Constance · 13 April 2024

★★★★★ 5/5

Google

From start to finish Eliot was incredibly helpful. Extremely responsive and made it an easy process from viewing to contracts and then set up. Easily recommend them.

G · 13 May 2024

★★★★★ 5/5

Google

Eliot was extremely helpful talking me through my first time renting. Easiest conversation over the phone and so chill. If you’re looking to rent and you have no idea what you’re doing, call Eliot!

Ria · 15 December 2023

★★★★★ 5/5

Google

The lettings team treat customers really well. Elliott was very helpful on the phone where most other agents would have hung up wanted to give 5 stars just because of that small difference. Thank you.

M · 15 November 2023

★★★★★ 1/5

Google

Possibly the worst estate agents I have ever come across.. very little communication from them after viewings to which I sat in on a few and they hadn't a clue on how to sell a property, constantly left lights on when viewings were conducted(whilst I was at work I even left notes by the door to remind them to turn off lights)and was then told by Kevin that this never happened.I quickly realised after 3 months how appalling this branch of Brown and Merry were and swiftly gave them 28days notice I went with another local estate agents in Hemel Hempstead and sold within 5 weeks (full asking price) I have also seen other properties on the development where I live still on the market with them after eight months I wonder if this is because there sales rate per month is very poor indeed...Avoid at all costs!!

Nic · 15 December 2023

★★★★★ 1/5

Trustpilot

Useless marketing skills

Despite their friendly and professional appearance, this company (Wendover branch) have proved to be all but incompetent in marketing our family home. Having redecorated the whole house to improve our sale potential, B & M failed to take any fresh photos of the house for 3 weeks! They then bungled the renewed photo set by mixing the previous photos with the new ones, making it visually a dogs dinner. Lastly the quality of the photographs was extremely poor - not highlighting any good features, not close enough, pictures of a floor, or focussing on a bed. Absolutely useless.

Kathe · 13 May 2025

★★★★★ 5/5

Google

Eliot was very helpful and professional. As a result our move has run very smoothly indeed.

Alex · 1 October 2024

★★★★★ 5/5

Google

Elliott was amazing he helped me make the move very easy ten out of ten for this company I would highly recommend 😄 …

Sharne · 13 May 2024

★★★★★ 5/5

Trustpilot

Professional, efficient and friendly service

Really happy with the service from the team at the Chesham branch. Sale team were highly professional and we were always kept up to date with viewings and feedback. Brown and Merry secured the price we hoped to achieve and all the team were excellent from start to finish.

Howard · 5 March 2026

★★★★★ 5/5

Google

Brown and Merry are a fantastic team. We worked with nearly all of the residence sales team at one time or another but the two we mainly dealt with were Corron and Ollie - both have gone the extra mile, making viewings easier, keeping us informed every step of way. They have been friendly, approachable and helpful. Have no hesitation in giving 5* review. Highly recommend

Dawn · 20 August 2024

★★★★★ 5/5

Google

Stephan, Eliot and Libbe you are a great team thanks for your help

Milan · 3 April 2026

★★★★★ 5/5

Google

I have used Brown and Merry on numerous occasions to find me tenants and selling property for me. On both sides of the business the service we have received has been first class. The whole team have been a pleasure to deal with - they are professional, courteous and always deliver what they say they will. I have no hesitation in recommending Eliot, Steve, Jamie and Kevin - they are great!

Sandy · 22 May 2024

★★★★★ 5/5

Google

Brown and Merry were awesome. They came through for me in the shortest space of time and were attentive to my needs. Eliot and Stephen simplified the process. Meeting them,viewing and reviewing the property and signing the lease, took the space of a week. Thank you for all the help. I feel both the needs of the tenants and the landlords were prioritized. A very seamless and informed process. A job well done.

Victoria · 13 April 2024