Brown and Merry Hemel Hempstead reviews

★★★★★ 5/5

Google

Exceptional Service and Expertise I recently had the pleasure of working with Naz from Brown and Merry to buy my property, and I couldn't be happier with the experience. She provided excellent guidance throughout the entire process. Kevin was incredibly responsive to all my inquiries and went above and beyond to ensure that every step of the purchasing process went smoothly. They were transparent and professional. Furthermore, their attention to detail in presenting the property was remarkable. Overall, I highly recommend Brown and Merry for their expertise, dedication, and outstanding customer service.

Alina · 15 December 2023

★★★★★ 5/5

Google

Incredibly smooth and efficient move in. I viewed our flat last Wednesday at 5:30pm and by the Saturday of the same week we had everything signed, paid and had officially moved in. A special mention to Eliot and Stephen.

Ryan · 19 August 2025

★★★★★ 5/5

Google

Brown & Merry sold our house after a very messy break up with no communication between myself and my ex other than a solicitor. Brown & Merry assisted in getting the house sold under very difficult and some what frustrating circumstances. They made it as smooth as possible from start to finish. I can't thank Kevin, Tom and Jamie enough for their professionalism, understanding and integrity throughout the whole process. Thank you for getting it done and I'm now able to move forward with my life, I'm ever so grateful.

Claudia · 15 November 2023

★★★★★ 5/5

Google

Massive thank you to Eliot for the hard work, effort and non-stop help we were given by him when we decided to put in an offer. The communication was faultless, he answered every question we had within hours of asking, he kept in touch regularly and sorted everything really quickly. We didn’t think a 3 working day turnaround from viewing the property to signing the contracts was possible, but he made it happen, even staying later than opening hours so we could collect our new house keys. Thanks so much again Eliot you were amazing!

Emma · 15 November 2023

★★★★★ 1/5

Trustpilot

Great Sales Pitch, Very Poor Execution

Chose to go with Brown & Merry after a great buying experience years ago. Unfortunately appears times have changed! The initial consultation regarding the sale of our property was excellent, but unfortunately the experience declined significantly after we signed the contract. The quality of the marketing materials was disappointing, with poor property images and an initial listing that lacked attention to detail. Throughout the contract, there was very little proactive communication, no meaningful updates on local market conditions or comparable listings, and we found ourselves suggesting all changes to the listing in an effort to generate more interest. Communication was consistently poor. Calls to the branch often went unanswered, promised callbacks rarely happened, and on the only viewing arranged, the agent arrived 10 minutes late. After deciding to terminate the contract, it took almost four days for the property listing to be removed despite repeated requests. Our frustration peaked when we were contacted by a debt recovery agency regarding payment for an EPC certificate. The original invoice had been filtered into our junk folder, yet despite nearly two months passing, Brown & Merry made no attempt to contact us directly with a reminder before escalating the matter. Overall, the experience fell well below our expectations. While the initial sales process was positive, the lack of communication, customer service, and proactive account management after signing the contract was extremely disappointing and ultimately led us to terminate our agreement and waste several months with no progress on our sale.

Anonymous · 1 July 2026

★★★★★ 5/5

Google

I cannot praise Sarah Bennet enough; she truly is an absolute star in her field. Her unwavering professionalism, coupled with her kind and humane approach, is nothing short of priceless. Sarah has been my go-to mortgage expert since 2015 when I purchased my first property, and I can confidently say that I would never consider seeking assistance elsewhere. Sarah's dedication and expertise shine through in every interaction. She not only possesses a deep understanding of the mortgage landscape but also a genuine concern for her clients' well-being. It's this unique combination of knowledge and empathy that sets her apart as the best in the business. Sarah has consistently gone above and beyond to ensure that my mortgage journey has been smooth, transparent, and tailored to my specific needs. Her attention to detail, responsiveness, and willingness to address any questions or concerns have been unwavering throughout the years. If you're in search of a mortgage professional who not only excels in her craft but also genuinely cares about your financial well-being, look no further than Sarah. She has my utmost trust and gratitude, and I wholeheartedly recommend her services to anyone seeking mortgage assistance. Thank you, Sarah, for your exceptional dedication and for making my mortgage experience nothing short of exceptional.

Mimi · 16 October 2023

★★★★★ 1/5

Trustpilot

Apathetic and over promise

Went with them as they offered a 1 month contract and the salesman was very convincing. Put our house on the market for too high a price, even though we asked them to go in closer to all the other valuations we had. Photos were not great and neither was the brochure. Had a some interest and a few viewings, but not once did they negotiate and get an offer. Stuck with them for 1 month and then went with another agent. They were much more professional and hungry for the sale. We sold within 3 days, and are moving in the next week :)

Laurence · 31 March 2025

★★★★★ 5/5

Google

I am a landlord of a house in hemel hemstead. The 5 star review is for Stephen and Elliott. They have helped from day one, finding tenants to ongoing communication and help. Even when other departments fail to resolve an issue and have poor coms Stephen is always helpful. It's a relief to me that I can contact this team whenever I'm in need.

Chelcie · 12 August 2024

★★★★★ 1/5

Google

If you ever wondered why your property is taking a while to find a tenant, it’s probably due to the incompetency of Steven and Chloe. We were in the middle of discussing start terms with the landlord through Chloe, but during the few days of email exchange Chloe went on leave without giving us a heads up or letting her colleague know about the situation. Called the agency and Steven picked up, he said Chloe didn’t pass anything info over but he will find out for us. Steven never called us back. Chloe came back a few days after to say landlord has agreed, but it was too late. In the end we chose to sign for another apartment instead.

Nai · 16 September 2023

★★★★★ 1/5

Google

Went with them as they offered a 1 month contract and the salesman was very convincing. Put our house on the market for too high a price, even though we asked them to go in closer to all the other valuations we had. Photos were not great and neither was the brochure. Had a some interest and a few viewings, but not once did they negotiate and get an offer. Stuck with them for 1 month and then went with another agent. They were much more professional and hungry for the sale. We sold within 3 days, and are moving in the next week :)

Laurence · 19 March 2025

★★★★★ 1/5

Google

Brown & Merry have been an absolute disaster to deal with. We trusted them to manage our property and instead were left with tenants who caused serious damage to our home. Rather than taking responsibility or helping us put things right, they turned their back on the situation and acted as if nothing had happened. The lack of accountability and basic customer care is shocking. If you value your property and want peace of mind, I would strongly advise avoiding them.

Catherine · 4 September 2025

★★★★★ 5/5

Google

The agency makes letting easy. The agent was a real professional and a kind person. I had several letting to view and kindly assisted me with a ride to view the other two from the first one I had made my own way by bus to view. The entire process was made easy by the way the business used useful applications, such as Tili, to speed up the process. I will definitely recommend the agency to anyone who I know is looking for somewhere to rent.

Paulette · 3 September 2025

★★★★★ 5/5

Google

As first time buyers the whole house purchasing process was something very alien and daunting to both me and my partner. Naz from our first appointment took the time to sit down with us and walked step by step through the whole process making it all make sense but at the same time taking time to answer any questions that we have. Throughout the whole process Naz has been there every step of the way with her expert knowledge and support. Can not recommend Naz highly enough as a mortgage broker.

Kieran · 18 July 2023

★★★★★ 5/5

Trustpilot

Brown&Merry Sale

I recently sold my property in Berkhamsted and my estate agent Brown&Merry were extremely professional and highly efficient. Special mention to Lucy who oversaw our listing and made the whole experience smooth sailing and a pleasure to work with. I can highly recommend Brown&Merry and would definitely use them again in the future.

Marc · 25 November 2025

★★★★★ 5/5

Google

Excellent service from Elliott was very helpful

Andrew · 17 March 2026

★★★★★ 5/5

Google

At the start of the year i started looking at properties within Hemel Hampstead with a view to move into a family home. Within 3 weeks B&M helped me a find a place best suited for us. They were very accommodating and arranged viewings per our schedule. Very easy and efficient dealing with them, especially Elliot, one of the lettings negotiator. Would definitely recommend this letting agent team

Derrick · 13 February 2024

★★★★★ 4/5

Google

I had an excellent experience with Brown and Merry, thanks to the exceptional team of Stephen. Elliot was helpful and professional and did not loose hope until he found the right tenant. Highly recommend Stephen, & Elliot at Brown and Merry for anyone looking for a reliable and supportive estate agent team!

Mukesh · 10 November 2024

★★★★★ 5/5

Google

Elliot Mortimer has been helpful from the start of the process of me enquiring for a viewing right untill the end when I was ready to start my tenancy , very professional and efficient couldn't of asked for more 5* from me and thank you for making the process a bit easier between me and the new landlord.

Austin · 5 August 2024

★★★★★ 5/5

Google

Eliot and Stephen at Brown and Merry Estate Agent were exceptional today! Stephen was fantastic, helpful, friendly, and made my viewing arrangements work for me. Eliot was amazing and helped me secure my property. He was professional, knowledgeable, understanding, super efficient and fast at getting things done! Both were incredibly understanding and supportive, making the whole process smooth and stress-free. Highly recommend!

Dagmara · 9 August 2025

★★★★★ 5/5

Google

Eliot was friendly and professional. Nothing too much trouble. We have 3 cats, so it was a breath of fresh air not to have an estate agent not to be perturbed by this. He has an excellent phone manner. He puts you at ease and makes the whole letting experience less stressful.

Elaine · 15 October 2024

★★★★★ 5/5

Google

I only have words of praise for Brown and Merry Estate Agency,especially for Eliot which has helped me rent a flat! Eliot has been extremely helpful and professional from start to finish, patient and knowledgeable! I would definitely recommend their services to anyone interested! Thank you!

Cristina · 2 January 2025

★★★★★ 1/5

Trustpilot

Incorrect/misleading "for sale" board

Brown and merry Tring have put a "for sale" board outside my home, My home is not for sale. The bord relates to a house 500 yards away. I have asked the Manager three times to remove the board but to no avail. Have had to resort to complaint to property ombudsman.

E · 8 October 2026

★★★★★ 5/5

Google

Couldn’t ask for better professional and fast service! The property I was interested in was advertised with another agent, I called them first but they didn’t call back for 4 hrs! By then Chloe had sorted it! She was amazing! From the first call to her regarding a rental property, she arranged a viewing the very same day! When I met her she was incredibly helpful and knowledgeable. It was a late viewing and as soon as I said I wanted to go ahead she said she would call me in the morning, She did! Straight away and got it all sorted instantly. Thank you so much Chloe!PositiveResponsiveness, Professionalism

Lee · 27 August 2022

★★★★★ 5/5

Google

Eliot is brilliant. Really professional and follows up when he says he is going to. I have met somewhere in the region of 20 agents in the past few weeks and have to say, Eliot stood out as a real pro at what he does. Not enough eliots in estate agency. Would highly recommend for tenants and landlords to use.

Tom · 14 March 2024