5/5
GoogleThe team here is absolutely fantastic specially Elliot and Steve who were really helpful in the process.
Agent replied · 12 June 2024
Thank you for excellent 5* review and your kind words. Kind regards, Lucy, Customer Relations
Trusted Agent profile · Hemel Hempstead
Brown and Merry Hemel Hempstead reviews
★★★★★
539 reviews across 2 platforms
57, Marlowes, Hemel Hempstead, HP1 1LE
Brown and Merry's office in Hemel Hempstead, at 57, is rated 4.3 out of 5 across 539 reviews on two platforms, including 407 Google reviews rated 4.6.
Reviews
Every review we hold for the Hemel Hempstead office, from every platform, shown as written. First names only.
Google1/5
TrustpilotHemel branch
List bait properties that are no longer available and continually fail to return calls over a number of weeks, despite multiple commitments 'to come right back' when followed up. The Dfferent excuses provided each time. Serious question marks re: the ethics of this place, and that's before we get on to their complete lack of basic professionalism. As a buyer I would not consider buying anywhere listed by this lot, even if I really liked the place... plenty of other professional outfits that do manage basic things like returning calls etc out there. Potential buyers and sellers beware. AVOID.
5/5
TrustpilotVery happy
We sold our house in MK via Brown and Merry in Newport Pagnell. They offered us a good deal and got the property sold for the full asking price within a few days. We had been with an online estate agent and had to use their solicitors and after 12 weeks the sale fell though because of the solicitors were rubbish. So we were very worried about the whole process starting again. These worried proved unfounded. We are in the process of buying another house and happen to be buying a house with the same company Jones and Chapman in Wallasey. Although It is too early to rate them so far so good. Both have been very helpful and allowed us to submit our ID at the MK branch to save us a long drive.
2/5
TrustpilotLeighton Buzzard branch
The Leighton Buzzard branch of Brown and Merry's is shockingly bad. The staff take days to respond to emails and then only give one sentence responses when they do and ignore half of your queries. They never return calls when the say they will. Then when you call them they are usually busy or away from their desk. If you finally get hold of them they say they'll do something for you then never follow up phone calls with any action or email confirmation or information they promised they would send over to you like links, numbers, documents etc. It feels like banging your head against a wall. They make doing their own job seem like they're doing you a huge favour and that is never a good thing. Just don't go there.
5/5
GoogleHard work by all the staff dealing with anxious clients & produced a good result. Thank you all, especially Tom & Kevin. Regards Martin & Sue Turner
1/5
GoogleThe worst and most unprofessional estate agency firm I have ever had to deal with in my life. Please anyone considering to use them for sale or letting think twice they have the worst customer service i have ever seen, they lack basic communication skills and try to rip you off any opportunity they get PLEASE TAKE MY ADVICE AND LOOK AT ANOTHER ESTATE AGENT IN HEMEL IF YOU KNOW WHATS GOOD FOR YOU !
5/5
TrustpilotMortgage service
I cannot recommend Brown and Merry's mortgage services enough! Loren Telford who is the Mortgage services manager helped me with my Buy to let Mortgage and is absolutely brilliant, she knows her job inside out, goes above and beyond to deliver. If it wasn't for Loren, I wouldn't of been able to get this buy to let property that I've just purchased. she's amazing and I highly recommend her services to anyone.
5/5
GoogleExcellent service. Thank you for helping me find a new home.
Agent replied · 12 June 2024
Hillary, thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThanks to Dwayne from Brown And Merry for helping me secure the place for my family and keeping me updated throughout the process!! Thanks to the others aswell
5/5
TrustpilotNadya in Brown and Merry Watford branch
I can not thank enough to Nadya from Watford branch for all her support during our tenancy. She never said NO when we needed her help and she found solutions for absolutely every problem we had. She is extremely hard working, professional, trustworthy, punctual and she will update you with all the information you need every single time.Nadya, thank you very much for everything you did for us! You are brilliant and you offered an impeccable service!
5/5
GoogleLoren was super helpful for us, helped us to make sense of lots of things we didn't have a clue how to do/what they meant eg remortgaging!
1/5
TrustpilotMK branch are the worst.
MK branch will require you to work with their mortgage advisor in order to view or make offers for their listings. Most agencies will ask you if you want that and probably will give advantages for those who do so, but specifically asking you to do that over the phone and lie to say the vendor wants that specifically, that's just utterly disgusting.
5/5
GoogleBrilliant service & all very helpful, especially Luke from the letting department very helpful and nothing was too much trouble. Well done and keep up the excellent service.
5/5
TrustpilotBrown and Merry Aylesbury
Brown and Merry AylesburyVery happy with the service Brown and Merry provided during my sale. Charlotte Doherty really helped push my sale through by keeping everyone updated and super responsive with emails, with out her this chain potentially couldve collapsed so massive thank you.Also Jack who is part of the sales team was very knowledgeable and helped me view this flat which was not on my viewing books.
5/5
GoogleCompleted on my house sale today and I couldn’t have done it without Brown and Merrys excellent team. From evaluation and viewings to getting the exchange and completion over the line they have been extremely helpful. In such uncertain times you need companies like Brown and Merry who have your back.
5/5
GoogleBrown and Merry provided the Tenant with in couple of days and their service and communication with the Landlords is excellent and instantly resolved the issues.
5/5
Google5 star service from Eliot. On time, professional and great communication skills.
Agent replied · 12 June 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleTom at Brown & Merry has done a excellent job for me and my partner moving into our first place. It's been a process which has been made easier by having a agent who seems like he wants you to have the house as much as you do. I would definitely recommend him and Brown and Merry for their speed of service and support through your buying or letting process.
1/5
GoogleCouldn't get anything right no matter how patient we were and they couldn't care less. Wasted three weeks for nothing and the manager couldn't even be bothered to reply to my emails or make amends in person when i went to get my key back. Don't remember the last time i've left a review like this. Clearly so much work on they dont have to care about their clients.
5/5
GoogleLuke was great throughout the whole process and made what can be a tiresome experience, simple, fun and pleasant. A testament to Brown and Merry.
1/5
TrustpilotCouldn't get anything right no matter…
Couldn't get anything right no matter how patient we were and they couldn't care less. Wasted three weeks for nothing and the manager couldn't even be bothered to reply to my emails or make amends in person when i went to get my key back. Don't remember the last time i've left a review like this. Clearly so much work on they dont have to care about their clients.Hemel Hempstead Branch
4/5
GoogleYears ago I purchased my house from Brown & Merry who at that time were a small friendly company. Sixteen years on I returned to them as a Landlord. They have grown but their service has remained the same - efficient and friendly. Within two weeks they promptly found suitable tenants for my property. If this level of service persists our business relationship will surely be long term! Hemel Hempstead Landlord
5/5
GoogleGreat estate agents, got everything done so quickly for us!
5/5
GoogleAmazing service from Eliot. Would recommend these agents.
Agent replied · 12 June 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
