Trusted Agent profile · Hemel Hempstead
★★★★★
539 reviews across 2 platforms
57, Marlowes, Hemel Hempstead, HP1 1LE
Brown and Merry's office in Hemel Hempstead, at 57, is rated 4.3 out of 5 across 539 reviews on two platforms, including 407 Google reviews rated 4.6.
Every review we hold for the Hemel Hempstead office, from every platform, shown as written. First names only.
5/5
TrustpilotBrown & Merry Watford - Fantastic
James Townsend at the Watford branch and his team are a pleasure to deal with. I have just completed on a property and have found James to be extremely helpful, professional, knowledgeable with great communication liaising between myself, the vendor and the solicitors to help get the transaction through, I have no hesitation in recommending Brown & Merry Watford and James in particular unreservedly
5/5
GoogleSarah has been brilliant! Dealing with all of our mortgage enquiries and patient when dealing with my partner. Always recommend without hesitation!
5/5
TrustpilotBerkhamsted 5*
The team at Berkhamsted provided a tramendous service from start to finish. We bought and then sold the house through Brown & Mary. Amir and Lucy are a fantastic team
5/5
GoogleQuite pleasant and professional people, Morgan is the kind of agent that gets things done.
1/5
TrustpilotVery unprofessional
Very disappointed with this Agency , once we put the house on the market we basically never heard from them . Only one call after a week and that’s it . Don’t expect any form of communication from them , we lost 3 months waiting for nothing to happen .
5/5
GoogleWonderful service and great agency. Special thanks to Luke in lettings who was really helpful and proactive through out the process.
1/5
TrustpilotWould not recommend to anyone
Would not recommend to anyone, in fact would recommend to stay clear! Poor experience and unprofessional staff. Just look at ALL the other 1 star reviews, they all have a common theme… go else where.
5/5
GoogleMr. Eliot and Stephen have been great with helping us find a property to let and thanks to them, they were thorough with giving us all the details.
5/5
TrustpilotBrown and Merry helped me from the…
Brown and Merry helped me from the beginning of my sale to the completion. Martin, Justin, Allan and Charlotte answered all my queries, helped me with my papers, updates over the phone and regular emails, going to them in person. All sales advisors were helpful and polite.
5/5
Googlework with over 40 estate agents, Luke is right up there as one of the best to work with
4/5
GoogleThree and a half Stars. I found that I was calling them for updates more often than they called me. Was concerned that I had 2 seperate occassions when I had accepted offers and the buyers then just disappeared from the face of the earth (better pre qualification seems to be required). At the end of the day the property has now been sold.
1/5
TrustpilotAVOID AT ALL COSTS!!!
MK branch has constantly facilitated a service which borderline harassed me on my way out, poor communication, a complete inability to take any information down, and refused to give me correct information such as the inventory from when I moved in.Zero control over their awful landlords either!
5/5
GoogleThanks Dwayne for helping us move in to the property very easy and fast best agent around !!
5/5
GoogleOver a year ago I became a landlord and after local research chose to use the full management service offered by Brown and Merry. My experience of the service they provide is excellent. They have swiftly found quality tenants for my property and they are most proactive and respond to all issues promptly, efficiently and thoroughly. I am very happy with the choice that I made.
5/5
TrustpilotSophie Terry
Sophie Terry, Aylesbury branch, what a gem of a person. Amazing personality. Very thorough, yet very positive. First class. Just amazing. I will recommend you speak to Sophie Terry if you need a property in and around Aylesbury. She showed us two flats and both were just the perfect fit for the family. Can't praise her enough. Thank you for being just an amazing personality.
1/5
TrustpilotVery poor
Very poor, pushed into an ealier move date when there was no oven, zero communication, sent wrong tenancy agreement, only getting the correct one a day before the move (copy and paste really, which when questioned told it can't be changed take this email as confromation that's ok). No commutation after moving in.
5/5
GoogleAs a First Time Buyer i was very new to the House buying Process. Loren Telford from the Mortgages team was fantastic. She was really great at helping us to understand exactly what we needed when it came to purchasing my first home as well as being super friendly. I will most certainly be using Lauren again in the future and would recommend her services.
5/5
TrustpilotGreat service
Great service - excellent communication and work ethic, gained lots of interestAchieved an excellent rent in a a very difficult market
1/5
GoogleIt's the worst experience that i have in my life . We saw the house ,the agent said it's fine ,i gave my notice and he gave the house to soomeone else ,so now i don't have where to go . This is no professional ,because of you i don't have where to stay with a child .
1/5
TrustpilotAwful company, stay clear!
I rented a house via Brown & Merry / Sequence UK for a year. During the tenancy nothing was repaired and the I was chasing deposit return for over a month! This company really don't give a s**t about their customers once they have your money!
5/5
TrustpilotThe lettings team at Tring
The lettings team at Tring, Joanne, Ellie and Emily, have again been brilliant in finding good tenants in record time once my rental flat became vacant. They never fail.
5/5
GoogleThank you Dwayne for helping me with my property.. Big help from you!!
5/5
GoogleWas helped to let my property by Dwayne. All I can say is Dwayne helped me through the whole process with ease I was uncertain at first but Dwayne and Luke’s guidance to educate me on the clientele, rental income and the market conditions was a doddle. Dwayne much appreciation and a botttle of something is on the way! Thank you.
5/5
GoogleVery impressed with the team. Loren has been especially helpful and efficient
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
