Trusted Agent profile · Hemel Hempstead
★★★★★
539 reviews across 2 platforms
57, Marlowes, Hemel Hempstead, HP1 1LE
Brown and Merry's office in Hemel Hempstead, at 57, is rated 4.3 out of 5 across 539 reviews on two platforms, including 407 Google reviews rated 4.6.
Every review we hold for the Hemel Hempstead office, from every platform, shown as written. First names only.
5/5
GoogleJust want to say a massive thank you to Brown & Merry, in particular Luke was very helpful in finding me a property to rent which suited my requirements, from start to finish Luke kept me informed through out the process and was available with any questions that I had. Many thanks
5/5
GoogleHighly recommended by me Naz is very passionate about what she does and very helpful and supportive Would give more than 5 stars if I could
5/5
GoogleHad a very good experience with the help of Stephen and Elliot, they organised themselves very well and took me through each step very smoothly.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleVery helpful at end of tenancy providing support with claiming against the deposit for some dilapidations in the property
Many thanks for your fantastic 5* review Alex. Best wishes, Lucy, Customer Relations.
5/5
GoogleElliot been very helpful, kind and patient helping me trying to find suitable property for us.
It’s really lovely to read another 5* review Priscilla. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleGot in to view a property the same day i called. Shown around by Elliot couldn’t ask for a better experience .
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotAnthony was a fantastic agent
Anthony was a fantastic agent, really personable and took time to show us all the features. Would highly recommend!
1/5
TrustpilotI’m a buyer and they harassed me!!
Awful company. I went to look at a house they were selling and since then, they’ve called me 4 times trying to get me to sell my house with them. The typical conversation they start with me is - “your house has been on the market a long time. Is there any reason for it?Its a long time don’t you think?” Or “you won’t sell your house with us even if we charge a zero percentage”?. It’s all a scam this is how they get customers and they’re rude with it. I blocked their number and didn’t buy the house they were selling because they were too forceful.
1/5
TrustpilotVery disappointing service
Very disappointed with the level of service from the Stony Stratford branch.I entrusted them to sell my property for me, very poor and almost non existent communication from the branch including keeping an eye on proceedings with my buyer (first time buyer) which ultimately led to the upper part of the chain pulling out after 20 weeks when it came to light that my buyer had barely even started the process.A costly and very stressful experience.
5/5
GoogleChloe Hancock showed me around a lovely property that I was highly interested in. Chloe was extremely professional and friendly. Both helpful and informative. Will definitely be seeking Chloe’s help again in the future.
5/5
GoogleI had the opportunity to communicate with the agency team and specifically Eliot Mortimer. These people are true professionals. They work quickly, accurately and professionally. If they promise something, they do it
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotBooking with Tayla
I went to view a property with my family. I had previously spoken to the agent Tayla and provided my details. At the property, we filled in the form to put an offer on the property. Everything seemed to go well! The following afternoon I received a missed call and voicemail from Tayla asking to confirm if we would like to go ahead with an offer. Having that I missed the call, I replied via email confirming the offer and I will be in touch the following day Friday. Come Friday, I called 7 mins after opening hours and advised the agent is on the phone and left my message once again confirming my offer. I called again, she’s on the phone. Called again in the afternoon as I haven’t received a call back nor acknowledgement of my email. To call this time for the gentleman to insensitively tell me they’ve let the property to someone else….. As a women of colour, this is very concerning to be have your offer accepted and unknowingly taken back with no communication. Taking into Considering how they’ve handled the matter, I would not recommend their services or agent.
1/5
TrustpilotBooking with Tayla
I went to view a property with my family. I had previously spoken to the agent Tayla and provided my details. At the property, we filled in the form to put an offer on the property. Everything seemed to go well! The following afternoon I received a missed call and voicemail from Tayla asking to confirm if we would like to go ahead with an offer. Having that I missed the call, I replied via email confirming the offer and I will be in touch the following day Friday. Come Friday, I called 7 mins after opening hours and advised the agent is on the phone and left my message once again confirming my offer. I called again, she’s on the phone. Called again in the afternoon as I haven’t received a call back nor acknowledgement of my email. To call this time for the gentleman to insensitively tell me they’ve let the property to someone else….. As a women of colour, this is very concerning to be have your offer accepted and unknowingly taken back with no communication. Taking into Considering how they’ve handled the matter, I would not recommend their services or agent.
5/5
TrustpilotWe had quite a problematic purchase but…
We had quite a problematic purchase but Sean and the team went above and beyond to facilitate where they could and tried to make our first property purchase as simple and stress free when they could. Would definitely recommend.
5/5
GoogleStephen and Eliot recently let out our property and have been great to work with
Thank you so much for your wonderful 5* review Sharney! We're delighted to hear that Stephen and Eliot provided great service in letting out your property. Best regards, Lucy, Customer Relations Team
3/5
GoogleTo be fair, they got the job done with selling our property after almost 3 months on the market, in the midst of a pandemic and lockdowns, and we got our asking price. But I was very disappointed initially by the lack of communication and guidance. My Phone call requests where often never followed up and when people where out of office we where just left in the dark as they did not simply have an 'I'm out of office please contact so and so for help' email. Whatever the excuse, pandemic, sick staff etc... if you say 'I'll call you tomorrow with an update' but you don't call.. you have only added to the frustrations. Plus people viewing the property seemed to have no interest or be looking for something completely different, which gave the sense they where inviting anyone to keep me from moaning... Like I said though, yes they got our property sold, how much influence they had in it, I'm not sure. But the job was done, be it stressful with awful communication, what ever the reasons.
5/5
GoogleWe had the pleasure of viewing a property with Jake Golder. Jake not only completely understood our personal situation but gave us invaluable information about the area we were buying in and the surrounding areas of Hemel Hempstead as it was our first time buying there. He took the time to talk to us and explain the pros and cons of the property. He then also submitted our offer ensuring that we did not have to overpay and that we heard his conversation with the seller to ensure he was not playing us around. Not only him but his whole team were very lovely and hospitable and made the whole process so positive and stress free. Definitely will recommend the agency.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotAVOID AT ALL COSTS - UNIQUELY INCOMPETANT
Having bought and sold many houses I have never received such inept, incompetent and just totally woeful service as provided to me by the Stony Stratford branch of Brown and Merry.They failed to manage my sale, communication was spectacularly awful, were in a total state of confusion and consistently failed to honour commitments.Upon signing up with them they performed a mail drop of the 'successful sale' of my property in the local area - without my consent. They sent me viewing appointments for houses elsewhere. They promised to call and didn't. They failed to return my keys despite numerous requests. All in all totally and completely amateurs.Final insult? Once my chain had broken down they dropped a business card through my door with the message "we'd love to sell your house" !!Please - trust me and avoid this company completely.
5/5
GoogleEliot at Brown & Merry was very proactive and helpful in securing a new tenant for my flat and getting the various aspects of the process completed smoothly and on time. I have used Brown & Merry on numerous occasions now and they always deliver to the same high standard.
5/5
TrustpilotThank you Matt!
Thanks to Matt for making sure that we got the house we wanted, without his communication and chasing up I doubt our purchase would have happened, highly recommended friendly guy to help you purchase a house!
5/5
GoogleWe dealt with Steve Coundon and the team at Brown & Merry. Sorted us out with a lovely place to live in Berkhamsted. Rapid, professional, top notch service throughout. I could not recommend this business more highly.
5/5
GoogleVery good service and follow ups. Highly recommended
Thanks Panneerselvam for the great recommendation and 5* review. Best regards, Lucy, Customer Relations Team
5/5
GoogleHad a showing with Eliot this morning for a lovely two bedroom property and he provided plenty of information, was friendly and professional.
Thank you Megan Thompson for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleLuke and Steve were so helpful and friendly when I was looking for a flat .I took the first one I saw. But they are always free and available whenever I need help or have a question. I highly recommend using them. X
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