Trusted Agent profile · Hemel Hempstead
★★★★★
539 reviews across 2 platforms
57, Marlowes, Hemel Hempstead, HP1 1LE
Brown and Merry's office in Hemel Hempstead, at 57, is rated 4.3 out of 5 across 539 reviews on two platforms, including 407 Google reviews rated 4.6.
Every review we hold for the Hemel Hempstead office, from every platform, shown as written. First names only.
1/5
TrustpilotWe were looking to buy a property
We were looking to buy a propertyin Woburn Sands and dealt with Linda Burt from the Woburn Sands office.I found her to be so short and unhelpful.It was not a pleasant experience dealing with her. If you have to deal with Brown and Merry Woburn Sands, avoid her at all costs.
5/5
GoogleBoth Eliot and Steve have been very helpful with my move. Looked at a few properties and found the perfect one. Thanks for everything
Thank you for your 5* review Adrian. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleAmazing service. I had all my dealings with Elliot Mortimer. He was really efficient and gave me all the information I needed
Thank you for taking the time to leave us this great 5* review Odumesi. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotHemel Branch
I recently let out my property with Brown and Merry Hemel branch. The team were exceptional every step of the way especially Morgan Seabrook who arranged everything, answered any queries I had and found a tenant quickly. The whole process was smooth and stress free. I would highly recommend letting with this agent.
5/5
GoogleVery thankful for Eliot & Stephen at Brown & Merry Hemel Hempstead, they helped me find my new place and was on top of everything! They made this process so easy and helped me every step of the way. Would recommend them to anyone!
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotGreat experience with brown&merry
Great experience with brown&merry. Professional, responsive, and made the process smooth from start to finish. Never disappointed in answering queries and arranged a second viewing for us along with the kids, as they wanted to see the house we were buying. Thanks for the wonderful gift box with lots of coupons at the end of the completion. Highly recommend!
5/5
GoogleFirst time renter and had the pleasure of been in the capable hands of Dwayne. Coming from living with parents to renting on my own Dwayne assured a fast and communicative transaction. He explained everything from the reference procedure to the deposit and so on. Glad to be living in my new place. Thank you Dwayne!
5/5
GoogleI recently had a viewing with Elliot. He was so helpful he was really polite. Even though the House wasn’t quite right for us, we would be keen to work with him in the future to find our new home.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleNaz was great helping me sort out my Mortgage, this is my first time buying a property and Naz was really helpful explaining the process and answering all the questions I had
5/5
Google5 star to Stephen at Hemel Hempstead Very good man, communication 100% Very helpful 👌 Top Man Stephen My name is Nana kweku isaac
Hello Nana, Thank you so much for your wonderful 5-star review! We're thrilled to hear that Stephen provided excellent communication and was very helpful. Best regards, Lucy, Customer Relations Team
5/5
TrustpilotI made an enquiry today re a property…
I made an enquiry today re a property and whilst that one was not suitable I spoke to Taylor from Leighton Buzzard branch who was extremely helpful took my details and seem to understand my needs and offer to let me know if any thing more suitable comes up.
5/5
GoogleJust had the viewing with Eliot from Brown & Merry letting agency. He gave us a warm welcome at the property and provided all the necessary information. He's had a very good communication and flexible scheduling. Much appreciated ! Thanks.
Thank you for your fantastic 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleI was seen to by a member of the lettings team. He was amazing. The best customer service I have had in a long time. Was happy to help as much as he could. Would highly recommend.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
2/5
TrustpilotBrown & Merry in Watford started off…
Brown & Merry in Watford started off well in trying to sell my house but tailed off badly. They were enthusiastic and created a good pitch and brochure for our 3 bed semi in Silkmill road,Watford plus an open day . An acceptable offer came in quickly but the sale fell through after 4 months. We felt they did not do enough to monitor its progress and their communication was v poor. After it fell through they did nothing at all to create interest so we terminated their contract. Would not recommend. Rightmove have been far better
1/5
TrustpilotThe single most stressful and awful experience...
I let my flat through the Stony Stratford branch and then - against my better judgment - agreed to sell through them. I can honestly say, the entire process was the very worst, most time-consuming and stressful experience of customer service I've had the misfortune to be on the end of. I literally don't know where to start in warning you to avoid Brown and Merry at all costs. There might be one or two good people but overall the culture and service, right up to the highest levels of this company is utterly toxic. Just some of the nightmare scenarios included my lovely tenants being given early notice without my permission, two entire sets of keys being lost leaving us with no keys, overcharging on invoices, buyers being given wrong information, documents being lost, quite literally having to beg rude, inconsiderate senior staff for updates, and a total refusal to accept any responsibility for really serious mistakes or even acknowledge they happened. It took months and months to resolve. The nightmare ended with myself and my poor tenants, plus my buyer who ended up withdrawing from the sale, all out of pocket and agreeing it was the most awful, stressful experience of our lives. We removed our flat and sold it through another agent. Please avoid B&M at all costs.
5/5
GoogleAlways excellent communication from the team at Brown & Merry. No complaints at all. Eliot and Steve always easy to get in contact with and always come back with answers very fast.
Many thanks Matthew for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleUsed Brown and Merry for the sale of my late mothers house. Very good service, very professional and am happy to recommend.
Hi Mitchell, Thank you for your kind words and for the 5* review! We're delighted to hear that you were pleased with our service and professionalism during the sale of your late mother's house. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotAbrasive and agressive sales call to try to get my business
I had a valuation from Brown & Merry and chose to go with another agent to sell my property as I felt B&M plan for selling was very agressive marketing that I didn't want to engage with. Since then I have had multiple calls to try to get my business. The most recent of which I found very uncomfortable; the woman on the call tried to make out I was stupid for not going with them 'I just don't understand why you wouldn't want more viewings and more offers' and then went through my current listing critising it and trying to sell their marketing plan. To finish the call as she would not listen to me saying I did not want to change my current plan of listing I had to tell her that I found her very abrassive and argumentative and no means no!
4/5
GoogleEliot at brown and merry has been very patient and helpful as I sort out my rental flat. There's been some hiccups and rough spots, but he's been very studious at getting everything straightened out.
Thank you for the great review I would like to wish you the very best for the future Jaye. Kind regards, Lucy, Customer Relations.
5/5
GoogleEliot and his colleagues were very though and managed to get my rental property listed and filled within a couple of weeks. They were very helpful.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleEliot and stephen were beyond accommodating and patient with our every request. You both made the process a lot easier. Many thanks!
Thank you for your thoughtful 5* review Rennella! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleBest estate agents as of yet! The process has been extremely quick and everyone has been extremely helpful. Would highly recommend
Many thanks Laura for your great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleAfter a few teething problems settling into our new home, both Eliot & Steve have been super helpful & prompt in resolving them successfully. Brown & Merry are a 'cut above' most other Estate Agents.
Hello Beryl, Wonderful to read your kind review and thank you for your 5*!
1/5
TrustpilotOverall poor experience, there are better out there
A sample of our experiences trying to sell through their Aylesbury branch:- Let us down with appointments on both our property and one we were hoping to view.- Gave us poor advice on revaluing our property, advising a value that missed the Right Move trigger amount by £1k meaning new alerts weren't sent.- Cancelled appointments without telling us.- Generally low quality of staff, demonstrating limited experience in the market.In the end we cancelled with them, but they refused to waive the contract, instead insisting we sat on our hands for 3 months until it lapsed and we could appoint a better agent.
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