Trusted Agent profile · Hemel Hempstead
★★★★★
539 reviews across 2 platforms
57, Marlowes, Hemel Hempstead, HP1 1LE
Brown and Merry's office in Hemel Hempstead, at 57, is rated 4.3 out of 5 across 539 reviews on two platforms, including 407 Google reviews rated 4.6.
Every review we hold for the Hemel Hempstead office, from every platform, shown as written. First names only.
5/5
GoogleGreat experience with this agency on time response and very helpful to new tenants
"Thank you for your kind words! We are dedicated to providing efficient and helpful service for all our tenants. It was a pleasure working with you. Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleAbsolutely fantastic service from Eliot and his team.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic service from the team! Eliot and Stephen have been a constant line of support throughout the process and always were quick to respond to any queries we had. My flat mate and I couldn't be happier with the property and the help we've had from Brown and Merry in finding our new place. THANK YOU!!
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery happy with the service and efficiency received from brown and merry team hemel hempstead, we were particularly impressed with Elliot and his professionalism in finding us suitable tenents for our property and giving us in depth infomation and assistance. Thank you all!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleEliot and Stephen at Brown & Merry are very experienced and efficient, and have been helpful and proactive in regard to finding the right tenant for my flat and taking the stress out of the whole process.
Many thanks for your fantastic 5* review Anna. I will of course pass on your kind hearted words to our Hemel Hempstead branch. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotExcellent BERKHAMSTED branch
Excellent dealings so far with B&M BERKHAMSTED. Our house went on the market 4 weeks before CoVid 19 lockdown, Amir and his team have kept me updated throughout the last few weeks and have delivered high quality viewings. We have already accepted an offer only one week after viewing restrictions were lifted. Harry and Bobi also deserve a mention super professional and a joy to work with.
5/5
TrustpilotExcellent service
Im a very impressed by Eliot at Merry and Brown estate agency. Eliot showed me a property this morning and was very professional and extremely understanding and couldn’t be more helpful. His professionalism was on top point! ☺️
5/5
GoogleBrown & Merry Estate Agents in Hemel Hempstead have been letting my properties for several years and have always provided me with an excellent service, I highly recommend Brown & Merry to all other landlords in the area
Thank you Jack for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmazing service received from Eliot. Our rental secured within less than 48hours and we could move in on the day we wanted to! Thank you very much for the superb service during a very rough time. Highly recommend!
Thank you so much for your wonderful 5* review Jeantel! We're thrilled to hear that Eliot provided amazing service and that your rental process was smooth and efficient. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleCould not recommend Brown and Merry enough. Eliot and Stephen are brilliant, very on the ball with properties and actually seem like they want to help you find the perfect property, which Eliot achieved for us and made the process stress free.
Many thanks for the great recommendation, 5* review and your kind words Matthew. Best wishes, Lucy, Customer Relations.
5/5
GoogleStephen and Eliot at Brown and Merry have managed my rental property in Hemel Hempstead with professionalism and efficiency. They are highly responsive, provide impartial advice, and handle tenancy contracts smoothly. I highly recommend them as rental agents.
Thank you Edson for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleElliot thank you for your help. Your a credit to the company . We as a family are fighting some difficult times and with the help of elliot we hope that some of our stress is taken . Elliot thank you
Thank you for taking the time to share your experience and for your wonderful 5* review Smantha Kershaw! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotI recently sold my shared ownership…
I recently sold my shared ownership flat via the Aylesbury branch of Brown & Merry. Their service was excellent, the estate agent assigned to my sale was James Beasant. I couldn't have asked for anyone better as he was professional, approachable, helpful and knowledgeable. He helped me every step of the way. Nothing was too much trouble for him. Other staff I spoke to were also professional and courteous.
5/5
GoogleI would like to say a huge thank you to Jake who helped me find my new property. He was very professional, knowledgeable and helpful throughout the process. He was always available to answer any questions I had. I highly recommend him.
5/5
GoogleI had amazing experience buying my house with Brown and Merry, specifically with Naz Zarganinejad, she is an amazing person, and guided me through my journey of buying my house. Thank you
Thanks Michelle for the wonderful 5* review and considerate comments regarding your experience with Naz and our local branch. Best wishes, Lucy, Customer Relations.
5/5
Trustpilot2nd time with dealing with the Newport…
2nd time with dealing with the Newport Pagnell branch and i can honestly say the service has been excellent.Initially dealing with Matt the manager and then Lydia, i found her really pro active and great to deal with and that's coming from a self confessed control freak, so i have a tendency to micro manage the process but wasn't necessary. The sale hasn't exchanged or completed so this isn't an after glow relief review but if it fails it certainly won't be the fault of the agents.
5/5
GoogleWithin 24 hours of the advert going live, Brown and Merry had 2 viewings booked. 1 of these lead directly to a rental agreed within a few days. Job Done
It’s really lovely to read another 5* review Craig. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleVery much satisfied with the advice and services.
Thank you for your kind words! We strive to provide top-notch advice and services for our customers, and we are thrilled to hear that you are satisfied. We appreciate your support and look forward to continuing to exceed your expectations. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI had a viewing today with Elliot who was absolutely Fab! He got me booked in for a viewing super quick and accommodated changing times on short notice really well which I hugely appreciated! All questions were answered efficiently and was very helpful on all enquiries. Thank you so much!
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleEliot provided exceptional service throughout the rental process. He was professional, responsive, and ensured everything was handled efficiently and clearly. His excellent communication made the experience seamless. Highly recommended!
Thank you for taking the time to leave us your 5* review and recommendation Cengiz! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotBeware and Brown and Merry tenants before you let it but. I am unfortunate enough to have Brown…
I am unfortunate enough to have Brown and Merrys letting tenants as my neighbours. For over a year they have been making my life a misery with noise , aggression , anti social behaviour, shouting , down slamming and arguments on a daily basis. I have no peace and no quiet and absolutely no support from the lettings agents. They do nothing and they appear to value the measly 10-11% of a 2 bed rent in tring (£100 tops ) above any owner. Perhaps they are as intimidated by the tenant as others in my road are but it is their job to deal with nuisance noise and breaches of tenancy. They do nothing and rarely acknowledge my emails. I’m a pretty easy going human but this is so irresponsible to others that Brown and Merry get 1 star ONLY because I have to give it to them. Beware moving into any property , as owner or tenant , that has any Brown and Merry tenants nearby that could impact your life. Exercise caution if they are involved as they truly care about no one but their commission. I’m disgusted.
5/5
GoogleNice friendly team.They went above and beyond trying to find us a house to rent. They also tried to make the whole process run smoothly.
Hi Adam, thank you for your wonderful 5* review! We're thrilled to hear that our team went above and beyond to assist you and made the process smooth. Best regards, Lucy, Customer Relations Team
5/5
TrustpilotGreat Team.
I would like to thank Martin, Ed, Adriano and Justin for all of their professional advice and service in selling our house.
5/5
TrustpilotVery happy with Brown and Merry…
Very happy with Brown and Merry (Watford) service. They were polite and communicated frequently and attentively! I would use them again if i needed to :)
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